Customer Reviews for This & That
(U-Haul Neighborhood Dealer)

741 reviews

952 N Main St   Nicholasville, KY 40356

(859) 305-0185

Office Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm

Services at this Location:

Contact Us

(859) 305-0185

952 N Main St
Nicholasville, KY 40356

Services at this Location:

Office Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: 12 pm - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The ladies who helped us were extremely helpful. They were accommodating and walked us through the whole process.

Gerardo V 
Rating:
5.0

Melissa was absolutely wonderful , she made my experience for me and my son easy !!! She worked so hard to make sure I was able to get a moving truck with them and with just wonderful fitting customer service. I will forever use this moving company, as long as she is there !! Highly recommended!

TIERRA L 
Rating:
5.0

It was all very straightforward and clear. The woman that I talked with was friendly and informative. My rental was clean and working. And the shop was a fun bonus.

ISABELLA S 
Rating:
3.0

It did the job snd was convenient for my drop off.

LOGAN D 
Rating:
5.0

Vehicle was dirty in the cab but ok I guess.

JACKLENE H 
Rating:
5.0

Customer did not leave a comment.

Saleem A 
Rating:
5.0

Just great professional service

STEVEN V 
Rating:
5.0

Customer did not leave a comment.

VINSON S 
Rating:
5.0

Nothing, both locations were friendly, clean and efficient. The 5x8 trailer was clean and towed perfectly.

Oaks S 
Rating:
5.0

Great personal service

KEVIN S 
Rating:
5.0

Customer did not leave a comment.

RANDY B 
Rating:
3.0

Customer did not leave a comment.

CHRISTIAN S 
Rating:
5.0

N/a

Irvin B 
Rating:
5.0

Customer did not leave a comment.

Brian F 
Rating:
5.0

Get the on-line registration working! It didn't work at pick-up or drop-off.

Steve A 
Rating:
5.0

Customer did not leave a comment.

Lisa D 
Rating:
5.0

Easy to rent from This & That. Easy to return even after hours. Convenient location. Pleasant customer service person.

Michael D 
Rating:
5.0

Extremely helpful. Worked hard to fix the problems

christina b 
Rating:
5.0

Everything was smooth and efficient. Great UHaul staff. Although this Uhaul location is inside another active Point of Sale....once I identified myself as a possible Uhaul customer all the manager's attention was directed to me. Did the contract and walked outside and hooked up the trailer to my vehicle and did her walk around with photos and sent me on my way. Very smooth. Thank you

STEVEN V 
Rating:
5.0

The manager is GREAT. Thank you

STEVEN V 
Rating:
3.0

The truck was very old. the window knob would pop off when trying to roll the window up or down. This truck had a lot of cosmetic damage as well. When we got in the truck, it smelled heavily of smoke. The ladies at This and That are very friendly.

MELISSA C 
Rating:
5.0

Stacy was excellent to deal with throughout our entire transaction. No hassle making the reservation. Stacy assured us the correct size trailer would be available for us to rent on the needed day,

JEFFREY A 
Rating:
5.0

Great customer service and very helpful all the way through.

TIMOTHY T 
Rating:
5.0

Customer did not leave a comment.

MARY T 
Rating:
5.0

Customer did not leave a comment.

TODD C 
Rating:
1.0

The location and the people were not the problem. Folks were friendly and as helpful as they could be. The truck was not mechanically sound. About 10 minutes into the trip I started having issues with it. I phoned the location and told them of the issues. They didn't know what to do and had no extra truck to offer me so I could drive something safely. And of course, I was charged full price.

STEPHEN H 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

GLENDON L 
Rating:
5.0

Customer did not leave a comment.

DERRICK P 
Rating:
4.0

Customer did not leave a comment.

HUGH S 
Rating:
3.0

Truck wasn’t ready at noon. Put us behind schedule. Didn’t have moving blankets. Claims it wasn’t on reservation but I had reserved a dozen We had to buy blankets. Convenient location.

Steven H 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
5.0

They made the process very easy.

JUDY H 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Stacy and Melissa we're great customer service reps!

MARSHALL D 
Rating:
4.0

good job overall

carol t 
Rating:
5.0

Customer did not leave a comment.

RICKY C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W 
Rating:
5.0

I live on the boarder of central and eastern time . I had the camper back in central time, on time, where I was delivering the items using the trailer. Delivering the trailer back to eastern time. I was automatically charged another day . I was less than an hr late because of that reason.

SCOTT K 
Rating:
4.0

Customer did not leave a comment.

ANDREA S 
Rating:
5.0

Customer did not leave a comment.

SCOTT H 
Rating:
2.0

Customer did not leave a comment.

JAY D 
Rating:
5.0

Customer did not leave a comment.

DONALD L 
Rating:
5.0

Everybody and Everything was great. Service was great. Would definitely go back and recommend family and friends to use.

JAMES F 
Rating:
5.0

I rented a $19.99 Uhaul was suppose to have had a dolly but there wasn’t one there but was charged for it . Coming from nicholasville to Lexington back to Nicholasville twice my 19.99 uhaul ended up being over $170 dollars

Marshall G 
Rating:
5.0

The ladies working at this location were extremely helpful courteous and professional. ⭐️⭐️⭐️⭐️⭐️

DAVID I 
Rating:
4.0

Customer did not leave a comment.

LATOYA R 
Rating:
5.0

I like it as is, it was great

MARK A 
Rating:
5.0

Very professional experience at check-out. Personnel was helpful and instructions were clearly communicated.

EDWARD C 
Rating:
5.0

Customer did not leave a comment.

Jody W 
Rating:
3.0

Customer did not leave a comment.

LEONARD M 
Rating:
5.0

Very kind, very respectful,

JAKE B 
Rating:
2.0

Rented here several times but this truck was dirty parked on a brick basically. Cracked windshield and needed maintenance ASAP. I thought it would break down several times. Horrible ride and brakes.

Rebecca S 
Rating:
4.0

This is a retail store for other items but great information and very helpful people.

LESLIE Y 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY G 
Rating:
5.0

Stacey was superb to work with! As twice I’ve used that location I would recommend it to anybody.

LARRY B 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Awesome

ANDREY K 
Rating:
5.0

They were great and I would very much recommend this location.

TIMOTHY H 
Rating:
5.0

Customer did not leave a comment.

KATHY R 
Rating:
5.0

The check engine light came on and the key was hard to remove from the ignition. The lights would flicker as well driving at night.

MACKENZIE L 
Rating:
5.0

The female agent at the counter was superb! Very friendly I told her I’d be back if I’m gonna rent Uhaul she was awesome. She worked a desk this past Friday on the 27th excellent experience.

LARRY B 
Rating:
5.0

Customer did not leave a comment.

LEANGELA K 
Rating:
5.0

Customer did not leave a comment.

Jonathan W 
Rating:
5.0

The staff at this location is extremely helpful and friendly.

JOHN D 
Rating:
5.0

Customer did not leave a comment.

Mosengo M 
Rating:
5.0

Melissa is always SO friendly & helpful. This-N-That is a terrific store and a wonderful place to rent your U-Haul.

MICHAEL D 
Rating:
4.0

Customer did not leave a comment.

LINDSAY J 
Rating:
5.0

Customer did not leave a comment.

WALTER G 
Rating:
5.0

There was crushed chips behind the drivers set i had to clean after someone else.

James S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M 
Rating:
5.0

needed front aligned

RONALD H 
Rating:
5.0

Great customer service! Highly recommend This and That location.

GRANT L 
Rating:
5.0

This and That was friendly and courteous Return was effortless

PATRICK M 
Rating:
4.0

Customer did not leave a comment.

LATOYA R 
Rating:
5.0

Excellent! Thank you.

SAMUEL A 
Rating:
5.0

Not have it $.99 a mile

Jason W 
Rating:
5.0

Excellent service! ⭐️⭐️⭐️⭐️⭐️

Robert S 
Rating:
5.0

We were so pleased and will tell people about the place!! Thank you for being the most understanding people as well!!

SUSAN J 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
5.0

I used the automated drop-off process and key drop which worked very well.

JAMES F 
Rating:
4.0

Customer did not leave a comment.

DIMITRI V 
Rating:
4.0

Computer issues, but great local customer service.

Jon H 
Rating:
5.0

Serve breakfast!... lol! But seriously... they are awesome! Everything there is just awesome! Helpful. Knowledgeable. Just the best people ever!

GWENDOLYNE T 
Rating:
5.0

Lady was very nice it was quick and convenient

RAYMOND M 
Rating:
5.0

Customer did not leave a comment.

ORENA S 
Rating:
5.0

Very friendly & honest.

DEBRA C 
Rating:
4.0

All good.

Mike H 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
5.0

Customer did not leave a comment.

JOHN C 
Rating:
5.0

Customer did not leave a comment.

CHARLES P 
Rating:
5.0

Customer did not leave a comment.

BUDDY L 
Rating:
5.0

Customer did not leave a comment.

WALER M 
Rating:
5.0

Customer did not leave a comment.

CONNIE K 
Rating:
5.0

Customer did not leave a comment.

JANICE B 
Rating:
4.0

The staff was very professional and courteous. The process was very thorough/gave me confidence. They billed me for exactly what was used. I will definitely use them again.

JOSEPH M 
No reviews have been submitted for this location.
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