The ladies who helped us were extremely helpful. They were accommodating and walked us through the whole process.
Gerardo V
Customer Reviews for This & That
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Melissa was absolutely wonderful , she made my experience for me and my son easy !!! She worked so hard to make sure I was able to get a moving truck with them and with just wonderful fitting customer service. I will forever use this moving company, as long as she is there !! Highly recommended!
TIERRA LIt was all very straightforward and clear. The woman that I talked with was friendly and informative. My rental was clean and working. And the shop was a fun bonus.
ISABELLA SIt did the job snd was convenient for my drop off.
LOGAN DVehicle was dirty in the cab but ok I guess.
JACKLENE HJust great professional service
STEVEN VNothing, both locations were friendly, clean and efficient. The 5x8 trailer was clean and towed perfectly.
Oaks SGreat personal service
KEVIN SN/a
Irvin BGet the on-line registration working! It didn't work at pick-up or drop-off.
Steve AEasy to rent from This & That. Easy to return even after hours. Convenient location. Pleasant customer service person.
Michael DExtremely helpful. Worked hard to fix the problems
christina bEverything was smooth and efficient. Great UHaul staff. Although this Uhaul location is inside another active Point of Sale....once I identified myself as a possible Uhaul customer all the manager's attention was directed to me. Did the contract and walked outside and hooked up the trailer to my vehicle and did her walk around with photos and sent me on my way. Very smooth. Thank you
STEVEN VThe manager is GREAT. Thank you
STEVEN VThe truck was very old. the window knob would pop off when trying to roll the window up or down. This truck had a lot of cosmetic damage as well. When we got in the truck, it smelled heavily of smoke. The ladies at This and That are very friendly.
MELISSA CStacy was excellent to deal with throughout our entire transaction. No hassle making the reservation. Stacy assured us the correct size trailer would be available for us to rent on the needed day,
JEFFREY AGreat customer service and very helpful all the way through.
TIMOTHY TThe location and the people were not the problem. Folks were friendly and as helpful as they could be. The truck was not mechanically sound. About 10 minutes into the trip I started having issues with it. I phoned the location and told them of the issues. They didn't know what to do and had no extra truck to offer me so I could drive something safely. And of course, I was charged full price.
STEPHEN HTruck wasn’t ready at noon. Put us behind schedule. Didn’t have moving blankets. Claims it wasn’t on reservation but I had reserved a dozen We had to buy blankets. Convenient location.
Steven HThey made the process very easy.
JUDY HStacy and Melissa we're great customer service reps!
MARSHALL Dgood job overall
carol tI live on the boarder of central and eastern time . I had the camper back in central time, on time, where I was delivering the items using the trailer. Delivering the trailer back to eastern time. I was automatically charged another day . I was less than an hr late because of that reason.
SCOTT KEverybody and Everything was great. Service was great. Would definitely go back and recommend family and friends to use.
JAMES FI rented a $19.99 Uhaul was suppose to have had a dolly but there wasn’t one there but was charged for it . Coming from nicholasville to Lexington back to Nicholasville twice my 19.99 uhaul ended up being over $170 dollars
Marshall GThe ladies working at this location were extremely helpful courteous and professional. ⭐️⭐️⭐️⭐️⭐️
DAVID II like it as is, it was great
MARK AVery professional experience at check-out. Personnel was helpful and instructions were clearly communicated.
EDWARD CVery kind, very respectful,
JAKE BRented here several times but this truck was dirty parked on a brick basically. Cracked windshield and needed maintenance ASAP. I thought it would break down several times. Horrible ride and brakes.
Rebecca SThis is a retail store for other items but great information and very helpful people.
LESLIE YStacey was superb to work with! As twice I’ve used that location I would recommend it to anybody.
LARRY BAwesome
ANDREY KThey were great and I would very much recommend this location.
TIMOTHY HThe check engine light came on and the key was hard to remove from the ignition. The lights would flicker as well driving at night.
MACKENZIE LThe female agent at the counter was superb! Very friendly I told her I’d be back if I’m gonna rent Uhaul she was awesome. She worked a desk this past Friday on the 27th excellent experience.
LARRY BThe staff at this location is extremely helpful and friendly.
JOHN DMelissa is always SO friendly & helpful. This-N-That is a terrific store and a wonderful place to rent your U-Haul.
MICHAEL DThere was crushed chips behind the drivers set i had to clean after someone else.
James Sneeded front aligned
RONALD HGreat customer service! Highly recommend This and That location.
GRANT LThis and That was friendly and courteous Return was effortless
PATRICK MExcellent! Thank you.
SAMUEL ANot have it $.99 a mile
Jason WExcellent service! ⭐️⭐️⭐️⭐️⭐️
Robert SWe were so pleased and will tell people about the place!! Thank you for being the most understanding people as well!!
SUSAN JI used the automated drop-off process and key drop which worked very well.
JAMES FComputer issues, but great local customer service.
Jon HServe breakfast!... lol! But seriously... they are awesome! Everything there is just awesome! Helpful. Knowledgeable. Just the best people ever!
GWENDOLYNE TLady was very nice it was quick and convenient
RAYMOND MVery friendly & honest.
DEBRA CAll good.
Mike HThe staff was very professional and courteous. The process was very thorough/gave me confidence. They billed me for exactly what was used. I will definitely use them again.
JOSEPH M