This store was great. Made the rental and return very easy. Super nice staff.
JENNIFER B.
Customer Reviews for This & That
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure all equipment rented is there when getting the rental. I had a dolly rented also but no dolly was with the truck. Called U-haul and had dolly rental cost removed.
Franklin Z.Alway great service at his location. However, I wish U-Haul Corp. would do better maintenance on their vehicles. The truck I rented had front end steering problems.
JOHN S.Due to staff limitations, I had to wait a bit to get a printed receipt after returning the truck. Otherwise, first-rate service and a very friendly attendant.
MARK A.I was completely satisfied with the rental. Staff was knowledgeable, efficient, and helpful.
James T.The clerk that helped me was one of the nicest I have met. Very courteous, prompt and helpful. Highly recommend this location.
BRYAIN K.I have used uhaul so many times. They are professional, patient, very well mannered and answer all questions. I will always use uhaul and no one else.
Claudia D.First time renting from this location - fast, friendly service and they made the whole process easy for a local move. Recommend highly for anyone looking for good U-Haul in the Bluegrass region
Jeffrey D.My experience was excellent. Customer service exceeded expectations and the equipment/truck worked perfectly.
albert C.We have moved our son and daughter both in the past few months so we have rented trucks 3 times. This and That employees are always so friendly and efficient and the trucks have always been ready for us and clean! We will use and recommend this location for Uhaul every time!!
Randall B.Have trucks for smokers and trucks for nonsmoking as this truck was dirty and had a horrible cigarette smoking smell in the cab.
Larry B.Location and location manager was great! The truck wanted to switch all over the road at all times. It made for a nerve racking ride.
Andrew M.It would be helpful if you confirmed which equipment you do/don't have when it has been reserved by the customer. If you do not have the equipment that was reserved, you should call the customer to let them know before they drive all the way to your location just to find out they have to go to another U-Haul location for the rest of their order
PATRICIA W.Overall, good experience.
George H.Staff was awesome and very helpful. I would definitely work with this location again.
REGINA COLICO S.This poor review is not for the pick-up or drop-off locations. They were fine. It is based on the last minute change of UHaul on the pickup location that required me to drive 20 miles out of my way, had to reenter my order manually when I returned because it had gotten "lost" in their system, and charged me extra for additional miles. Never again will I use UHaul,
Mike G.Very friendly staff
TERESA H.Their printer was inoperable so I did not get a contract/receipt in paper form. When I went to drop it off in SC, another agent printed one off for me, which was considerate.
Jack L.This outlet was closed when I arrived but parking for the truck and trailer was more than adequate. I stopped by the next morning to check if all the requirements were met and the woman I talked to was wonderful! I found her to be knowledgeable and friendly....I almost tipped her $200.00...(not really)...I recommend!
Ernest H.The self check in process was fairly terrible. I doubt I'd use u-haul again because of that process. I had to wait close to 20 minutes to get an approval before I could leave.
Daniel L.Matt helped with the entire process and went above and beyond to assist me with my rental.
Michael M.Car dolly wouldn't raise or lower and was jerking very badly. Had to take the car off and return hauler. Great place but that hauler needs repaired before anyone rents it. Unsafe. Only bad experience I have had out of many.
brian C.The guy got the trailer all hooked up and on my way.
John S.Great service, friendly and helpful staff.
Barbara R.Excellent service with friendly and caring folks.
Stuart S.All is good be blessed!
Igor P.I don't understand why you don't open your stores at 7 or 8 am. Most people who are moving start early in the morning. You end up having to do a 2 day rental for a one day move. One might think this is a way to get your sales up. I hope that is not true.
Danny K.The store owner was very friendly and helpful with hookup of trailer
Randy D.Turned in at This and That Nicholasville, KY. Very helpful and professional. Please remove Sam's Pawn from your agent list as they are no longer a UHaul agent (Sam's was my original turn-in location and upon arrival was told they were no longer an agent.
Edward C.N/A
Alan R.The 20 foot van isn't what I had ordered (16') on line and during the trip to Nashville the AC went out (93 degrees) and the engine light came on. The Nicholasville site wasn't to blame for the UHAUL mechanical issue.
Anthony P.The location I picked up at was fine although it appears they do not have a service area. I realized about 2 hours into a 4 hour trip that one of the tires on the trailer was soft/flat. In addition, the wheels bearing was so bad that the wheel would move!! This could have easily stranded us on the side of the road causing serious delays in our journey! Check your equipment well!! I did not because I had faith in u-Haul but obviously things slip by them.
Philip O.Customer service was amazing. Very patient and sweet. Would recommend them to everyone
REBECCA S.So thankful, the address I was first sent to was wrong but they gave me the right address (on the same street so not far away.. I was able to get the phone number from the first place and because first place I went to said I was listed as late but the 2 place I made it to in under 10 mins they were fast, nice and had great equipment was able to get me everything I requested 5 days prier without any problems. Even walked the Uhaul truck with us explained everything so I fully understood the most confident I have even been to rent. I will happily be returning for all my uhaul needs and with 8 kids and a OTR trucker husband I am sure to return and pass the word on to go to the best UHAUL!
stephanie C.When you schedule a pick up for a particular place that is where you expect to pick it up. Mine got changed and in order to have the truck we needed, had to drive 45 minutes away and then drive 45 minutes back to load the truck. They did give me 25 additional miles but even that wasn't enough therefore went over the miles and had to pay for additional.
Melissa S.Your online drop off did not work. I had to wait for the store to open.
Mara R.Everyone was very pleasant and professional. Quickly got paperwork done and trailer hooked up.
ralph D.Get more professional people instead of hillbillies
allen M.Besides a blown tire on the road on the trailer our experience was fine. We were stranded for about 2 hours.
Annette B.The people at this location are always friendly and helpful.
Daniel E.