Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no gas in the vehicle and I reached out to someone and never got a response not recommended .
Alexus Collins
Rating:
5.0
Everthing was ok
Devion Gossett
Rating:
5.0
Everything was fine
Stephanie Shanklin
Rating:
5.0
Customer did not leave a comment.
Nicole Johnson
Rating:
5.0
Customer did not leave a comment.
Debra Smith
Rating:
5.0
Customer did not leave a comment.
Nancy Reames
Rating:
3.0
Nothing
Pat Coulter
Rating:
3.0
Customer did not leave a comment.
Derrick McClatchery
Rating:
5.0
Customer did not leave a comment.
sharon mayfield
Rating:
5.0
Customer did not leave a comment.
Tiffany Peterson
Rating:
5.0
Customer did not leave a comment.
Wendell Pruit
Rating:
5.0
Customer did not leave a comment.
Dennis Cotton
Rating:
5.0
Nice and friendly
IEHESHIA WEST
Rating:
5.0
Customer did not leave a comment.
Darron Nash
Rating:
5.0
Customer did not leave a comment.
Latasha Hickman
Rating:
5.0
Customer did not leave a comment.
Darnique Ranee
Rating:
4.0
Customer did not leave a comment.
anderson layne
Rating:
5.0
Customer did not leave a comment.
james wilson
Rating:
5.0
Customer did not leave a comment.
Alaysia Aaron
Rating:
5.0
Give a senior discount
Roselyn Willbon
Rating:
5.0
I picked up the U Haul with the gas gauge reading "7 Miles to empty". I didn't appreciate that very much. I knew I needed to get gas but I wasn't planning on having to do it that quickly. Everything else was great.
Brandi Buckner
Rating:
5.0
Customer did not leave a comment.
Judy Stingfellow
Rating:
5.0
Customer did not leave a comment.
javon scott
Rating:
5.0
Customer did not leave a comment.
Travis summerville
Rating:
5.0
Customer did not leave a comment.
Tremirra SalmondKerby
Rating:
5.0
Can't beat perfection..This workers here are awesome,very helpful Especially Dave who went above and beyond good customer service..I love this place . Cahokia is blessed
Sameka Keys
Rating:
5.0
Customer did not leave a comment.
Sharon Price
Rating:
5.0
Nothing everything was perfect 😀
GWENELL HARRIS
Rating:
5.0
Customer did not leave a comment.
KIERA MCNEAR
Rating:
5.0
Customer did not leave a comment.
donna nichols
Rating:
5.0
Customer did not leave a comment.
christina yau
Rating:
4.0
Very nice staff
DERRICK MCCLATCHERY
Rating:
5.0
Customer did not leave a comment.
ROBERT HARRISON
Rating:
5.0
Customer did not leave a comment.
NATHANIEL THOMAS
Rating:
3.0
Customer did not leave a comment.
SHABRIA JOHNSON
Rating:
5.0
Customer did not leave a comment.
KIRK BERRY
Rating:
4.0
Customer did not leave a comment.
CHASITY MURPHY
Rating:
5.0
Customer did not leave a comment.
MARK CAHILL
Rating:
5.0
Very nice
BETTY BIGBY
Rating:
5.0
I usually use the U-Haul facility located downtown St Louis, Mo. But this time I used the one in Cahokia Illinois (Jerome Ln around the corner from my home) and I was treated with the same customer service experience and I will be doing business with them again, I will also recommend both locations to anybody and everybody that'll listen to me. And I'll like to thank the guys at both locations for their recommendations and the patience they had with me while I was understanding and asking questions about their recommendations and services... They made me feel like we were all involved in the difficult tasks of moving, in my latest encounter of transporting an appliance from the store to my home. The only thing is neither one of them wanted me to mention their names... 🤷🤷🤷🤷 I got all love for them both
Angela Johnson
Rating:
4.0
Gas mileage is to high $1.09 per mile. Was not excepting to pay that much.
Dion Miller
Rating:
5.0
Customer did not leave a comment.
mark mcnelly
Rating:
5.0
Everything was great
Sherri Ojo
Rating:
1.0
Customer did not leave a comment.
RITA MCCALL
Rating:
5.0
Customer did not leave a comment.
ALBERT HENRY
Rating:
5.0
Customer did not leave a comment.
Barbara Beadle
Rating:
3.0
Customer did not leave a comment.
ANNIKA DANSBERRY
Rating:
5.0
Customer did not leave a comment.
Arnez Tucker
Rating:
5.0
Customer did not leave a comment.
Lamont Bradley
Rating:
5.0
Customer did not leave a comment.
Ashley Doss
Rating:
5.0
Customer did not leave a comment.
Brent Migneron
Rating:
5.0
Customer did not leave a comment.
James Murdock
Rating:
3.0
Better communication on where to drop off was sent to 4 different locations waited an hour and a half just to be sent to another location to receive my deposit waisted time and money during this trip very stressful horrible experience not looking forward to ever doing again
Monikee Powell
Rating:
5.0
Customer did not leave a comment.
akram muqbel
Rating:
5.0
Customer did not leave a comment.
Orlando Richardson
Rating:
5.0
The customer service was excellent but the roadside assistance was far too expensive, the prices should be more reasonable.
Kimberly Bass
Rating:
5.0
They were excellent!! The truck was clean well maintained and everyone was so nice and helpful. I would recommend them to anyone.
Debby Phillips
Rating:
3.0
Customer did not leave a comment.
William Masters
Rating:
5.0
Customer did not leave a comment.
Lola Roddy
Rating:
2.0
The inside of vehicle was dirty. The U-Haul ran terrible. It felt like transmission was slipping.
September Harper
Rating:
5.0
The online process was easy. The customer rep at the store was very helpful and efficient. In and out picking up and dropping off.
Donna Sanders
Rating:
1.0
Location could not find my reservation. They didnt have the appliance dolly i needed. Instead thought 2 regular dollys would do. Solf my wife buckle straps when she asked for ratchet straps. Had to pay with a different card because the card i used on the website couldnt be found. Lackadazacle attitude toward the whole process.
Tara Meyers
Rating:
3.0
Customer did not leave a comment.
Derris Boyd
Rating:
5.0
Great costumer service and clean truck
Tarez Holman
Rating:
2.0
They need to teach all their employees the system as well as manners. No customers want a burp in their face. Also, if you have a rental scheduled at a certain time, the trucks should be checked in and ready. I didn't need to hear him grumbling about trucks not being checked in and how much work he will have to do. I also didn't have an extra 30 minutes to wait. If I wanted the truck at 8:45 I would not have scheduled it for 8:15.
Jessica Silas
Rating:
2.0
Customer service was poor. The U-Haul truck I rented seemed to be having transmission issues and workers couldn’t seem to do anything about it.
Mahyura Walton
Rating:
5.0
Customer did not leave a comment.
stephen dunn
Rating:
5.0
Clean truck. Other than that everything was excellent. The representative were very courteous and people friendly.
Ednorleatha Long
Rating:
2.0
Customer did not leave a comment.
Carolyn Kidd
Rating:
3.0
Customer did not leave a comment.
martin jones
Rating:
5.0
Customer did not leave a comment.
omar dannoun
Rating:
5.0
Customer did not leave a comment.
CARLECIA MASON
Rating:
4.0
U Haul needs to update their site with locations that have available trucks. Had to change my plans twice because there were no trucks/vans available or my locations weren't open like the website stated.
Tremirra Salmond Kerby
Rating:
5.0
Customer did not leave a comment.
William Burke
Rating:
5.0
Customer did not leave a comment.
Tashaylla Walker
Rating:
5.0
Customer did not leave a comment.
Connie King
Rating:
5.0
Customer did not leave a comment.
Shameika Williams
Rating:
5.0
It was a good experience
DANAIA STEPNEY
Rating:
5.0
Great Service
Willie Spratt
Rating:
3.0
Customer did not leave a comment.
tracy houck
Rating:
5.0
They even helped taking the trailer off the truck!!!
Angela Sabo
Rating:
5.0
Customer did not leave a comment.
SHAMONA HEAD
Rating:
3.0
Never received my invoice on the charges of yhe uhaul
I was advised that it would be emailed to me.
CHRYSTAL SMITH
Rating:
5.0
Customer did not leave a comment.
DANIELLE BUSH
Rating:
5.0
Customer did not leave a comment.
bobby williams
Rating:
5.0
Add a ramp to load and unload
Reginald Simmons
Rating:
5.0
INITIALLY MADE A RESERVATION THROUGH SOUTHWOODS STORAGE OF COLUMBIA/DUPO. ARRIVED AS INSTRUCTED IN PERSON AT NOON 9/5 TO FIND NO TRAILER (IT WAS THERE THE DAY BEFORE) AND NO STAFF. CALLED AND WENT TO BOTH SITES. CANNOT DESCRIBE THE DISAPPOINTMENT WHEN YOU TAKE THE TIME TO GO IN PERSON TO ARRANGE THINGS AND IT FAILS TO BE DONE.
Brian Ruiz
Rating:
4.0
Customer did not leave a comment.
BEVERLY SHIRLEY
Rating:
5.0
Customer did not leave a comment.
Barbara Cuttingham
Rating:
4.0
Customer did not leave a comment.
greg conrad
Rating:
3.0
Customer did not leave a comment.
Ronald Hebel
Rating:
5.0
it was perfect!!!
RONAY JAMES
Rating:
3.0
Customer did not leave a comment.
HARRIETT D CARTLIDGE
Rating:
3.0
Customer did not leave a comment.
DAMON SCHWAHN
Rating:
5.0
Great experience
CARLISS SPIGHT
Rating:
4.0
Customer did not leave a comment.
tina graves
Rating:
5.0
Customer did not leave a comment.
RANDY BANDY
Rating:
5.0
They made my moving stress free service was excellent...