Truck was dirty with empty soda bottles and potato chip crumbs all inside the cabin. windshield was cracked. drivers door didn't work properly.
tom Y.
Customer Reviews for Tilton Body Works
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
IT rained so the floor was covered in dry dirt. Not blaming anyone. can't really clean when wet. Secondly, the side skirt not secured totally because one of the previous rentals scraped the side. Needs some rivets to fix properly. I put some screws in to keep it temporarily in place.
stuart S.Location was closed at time of drop off. Easy to find, well laid out
Scott J.Friendly, everything was done on a timely matter. Great help
KRISTINE T.The mobile check in/return process needs a lot of work. It was cumbersome, lengthy and even pointless at times. --Why reserve the vehicle if I have to enter all my info again at pickup? --I had to to to the office for the key. So why even use the app?! --You don't need my picture. Besides, a pic of anything will do so this step is completely pointless. --I had to wait several minutes to be approved for rental in the app when I already reserved? Why? That's uneccessary. Took way too long. --Taking pics of the vehicle at drop off is laborious. It might protect me but how many pics am I supposed to take to show there was no damage when I returned it? Just be way easier to drop it off at the office.
Jason M.Cargo van key will not fit uhaul Drop box.
DANIEL T.Great service!!!!
Bernie D.Todo estaba bien.Gente muy educada y respetuosa.
Jose V.Everything was easy going and worker was very kind and helpful
BEN G.Fortunately, there were two trucks on site. The brake light was on in the first truck I was assigned. The person in the shop was very helpful in switching to another truck.
Bill H.Good and professional people to work with Bert Kempe
Bert K.Everything was outstanding
REGINA J.Excellent Service. Thank you
Holly F.Customer service was excellent, entire transaction was as smooth as could be. Tiltons Auto Body was terrific.
william B.Great to rent from
LAURA D.Didn't think it would have amounted to $122, when the rental was $20.00. The truck bounced everywhere
Alba C.Easy location to find. Very accessible with plenty of parking. Was in and out in less than five minutes. Heading back there next weekend to rent again!
Patrick M.Truck had damage on it was nice that I got a t cut and could submit pictures of it before I left with it
Derek W.Was very pleased with the service. I needed truck earlier and got it. Needed to keep it an extra day and kept it. Needed additional truck and got that too. Thanks
VINNIE C.Never received furniture pads which I ordered. Was still charged for them. Poor service for this fact.
Nathan O.Eddie in manalapan (NJ grass choppers) was also really good and seemed very caring
gregory S.Keep up the good work.
gabriel O.Don't let them be waiting an hour and a half to receive the van because U-Haul customer service communications with me had several technical glitches I was supposed to receive my Truck at 5:30 PM but was unable to complete the take out until 7:00 PM I was definitely not happy about that
Darlene R.no issues
JOHN F.Sent a note to U-Haul no response back. I would say this vendor is nothing more than used car salesman will never to business again with him Lied on the mileage and issue with the van alarm was already on when went to get the vehicle after business closed and no way going from this location to Jersey City was almost 100 miles either way Very disappointed in both U-Haul and this vendor
Joseph H.Asked the guy if I can pick up truck before they close since I had no ride in morning and did not consider so when I return I was charge an xtra day for the place being closed at Potstown at 5 pm I was 30 miles under my allowed and had an extra 1/4 tank of gas! Writing this review while on phone with uhaul customer service for 10 minutes-already
rudy R.I think I was over charged for a 5x8 trailer , but when in need people tend to take advantage of that .
Pedro M.always a great transaction and experience at this location.
Edward N.Reservation system is a mess. Trailer not available within 50 miles of where I needed it. Has to pick a location out of the way. Requested location changed. Customer service was horrible to deal with. Trailer was not at location I was told to go. Had to be rescheduled to this location.
Matthew W.Treat them as you did me. An awesome experience. Thanks
RUSSELL W.NOTHING . YOU ARE THE BEST THAT I HAVE EVER SEEN.
David V.All was good thank you
JAMES H.Fuel I felt I got charged for fuel that I replenish already
ANTHONY M.nothing, the customer service was excellen and they made it really easy. They even allowed me to leave my car until I returned. Thank you
Matthew M.Weren't very friendly.
eric W.Low tire pressure error came on as soon as I started the van. This needs to addressed before someone else rents its other than that it was very clean.
Jennifer F.Nothing
John M. W.Very friendly and courteous gentlemen with a welcoming atmosphere.
CHARLES H.bad ground on the trailer. i had to jury rig a ground from my car to the trailer. NEEDS TO BE FIXED FOR THE NEXT GUY WHO MIGHT NOT BE ABLE TO TROUBLE SHOOT OR RIG TO USE.
TONY M.Real nice guys at this location, I will be back again.
John A.Nope..the TV was extremely loud when trying to talk to service person . Also they weren't helpful at all on removal of our truck from trailer
Jerome P.Customer service zero
Amanda P.Would have preferred to pickup truck closer than 35 min from my home. Thankfully the 2-days are included in the rental.
Bob M.