Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)

1,615 reviews

661 Broadway   Westwood, NJ 07675
(@ Lake)

(201) 666-0010

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(201) 666-0010

661 Broadway
Westwood, NJ 07675
(@ Lake)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Timmy's Service is great!

James P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo A. 
Rating:
4.0

People were great everything but the app. Your app for pick up and return is awful, needs a complete revamp

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Edi A. 
Rating:
3.0

I had a serious issue with no enough gas in the tank. Per a Haul customer service rep, the minimum a truck should have is 1/4 tank. Mine was under that. I brought the truck back with the same amount I had picked it up with and was penalized heavily for this. My rental used no more than 20 miles. This is not the best experience.

Brian N. 
Rating:
5.0

Very good service

James G. 
Rating:
5.0

Timmy's U Haul is the best. Highly Recommended

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

All good

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very helpful staff especially for the hookup

Howard K. 
Rating:
3.0

Truck was dirty. Old french fries in cup holder.

Mike H. 
Rating:
5.0

Convenient location. Did not have to travel to get trailer

Glenn I. 
Rating:
5.0

Top notch no improving necessary

Daniel T. 
Rating:
5.0

Friendly customer service, easy location and clean.

Mathew C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Had a Great experience at this location

Billy P. 
Rating:
5.0

Very friendly, only issue is that the truck I requested wasn't available due to the previous customer not returning it (not the fault of the location). Would have been nice to have the ramp but all worked out.

Mark B. 
Rating:
5.0

Timmy's is my go-to truck rental place

Mike C. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

drop off procedure through Uhaual app is complicated, and customer service wait is always very long, so make it easy drop of procedure after hours

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

Severiano T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

The brake lights/turn signals did not work and one tail lamp was out. The passenger side rear trailer tire kept going flat with the car on trailer necessitating periodic stops to refill.

Edward S. 
Rating:
5.0

Timmy and his staff are always so friendly and helpful!!!

LISALEE D. 
Rating:
5.0

Flexible hours Convenient

Caiden B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

MUIR M. 
Rating:
1.0

The app didn't work and because of that we were charged an extra day.

Blake B. 
Rating:
5.0

Outstanding customer service. Friendly atmosphere.

Carl D. 
Rating:
5.0

Good uhal location

David N. 
Rating:
5.0

Staff make me feel welcome.

mUIR M. 
Rating:
5.0

Brenda at the location was extremely helpful

Philip C. 
Rating:
5.0

Customer did not leave a comment.

MOISES D. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

mUIR M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Timmy's is always a pleasant and professional experience. Highly recommended

Billy B. 
Rating:
5.0

thanks timmy

Anthony M. 
Rating:
1.0

Dan los equipos dañado

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Just stay as wonderful, friendly and welcoming as you guys have always been. It's been amazing and always a pleasure renting from you guys.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

OLAV B. 
Rating:
5.0

Timmy's station is very helpful. Would recommend them to anyone moving or needing a truck for a day.

Jose C. 
Rating:
5.0

Very good service

Valeriy Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
5.0

3rd time renting from them and they are Always pleasant and helpful! Easy check in process and checkout too. Great location! Thx!

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

MUIR M. 
Rating:
5.0

Van was clean but smell of cigarette smoke very prominent. Not the agency's fault. It's a shame renters smoke in them. Bothered me the entire time I had van. Very clean, drove well, staff was a pleasure. Van smelled bad from smokers.

MAUREEN C. 
Rating:
5.0

Always great service

GREGORY C. 
Rating:
5.0

Timmy's is one of the best places we rent from. I will not go to any other place to rent u-haul stuff. By far the best people around.

Jon T. 
Rating:
5.0

Timmy is great !

ADAM E. 
Rating:
5.0

Customer did not leave a comment.

Ioannis K. 
Rating:
5.0

Very good service

James G. 
Rating:
5.0

Customer did not leave a comment.

CARMINE S. 
Rating:
5.0

Customer did not leave a comment.

Rocco V. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Pitipatana S. 
Rating:
5.0

Customer did not leave a comment.

EVAN F. 
Rating:
5.0

Customer did not leave a comment.

ARACELYS D. 
Rating:
5.0

Very friendly staff. Quick, efficient. In and out. It is always a pleasure renting from them.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
5.0

All-around good experience.

Joel V. 
Rating:
5.0

they are very friendly and have excellent service

Juan N. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER Z. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

MARCOS D. 
Rating:
5.0

Great experience start to finish!

STEVE C. 
Rating:
3.0

There was nothing wrong with the location itself, the UHAUL 24/7 access took forever though, 4.5 Hours to pick up the truck, and would have been almost the same to drop it off, the app is horrible, pictures were not taking, long hold times on the phone, etc. it became exhausting.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
4.0

Customer did not leave a comment.

ANA L. 
Rating:
5.0

Customer did not leave a comment.

Ehsan S. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
1.0

I paid for moving blankets and they had none. Staff was rude and not overall not helpful at all

JAMES S. 
Rating:
5.0

Great staff, great prices, and a delight to do business with!

CHRISTINA M. 
Rating:
3.0

Truck broke down twice. Had to have it jumped to start again and then it wouldn't start again once at the drop off location which was closed.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

BILLIE M. 
Rating:
5.0

Timmy's Service Center is great. Always accommodating, reliable and flexible. This is my go to UHaul rental center.

AKEEM A. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

My experience with them was excellent. Very helpful and stress free. I highly recommend this location

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

jeshaye R. 
Rating:
5.0

Customer did not leave a comment.

OCTAVIO G. 
Rating:
4.0

Customer did not leave a comment.

Dom M. 
Rating:
5.0

Timmy's Service Center was excellent and service was superb.

KEVIN M. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Streamline the online experience. Simplify it. Or do away with it. I did everything online and still had to deal directly with someone

CLAUS S. 
No reviews have been submitted for this location.

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