Charles T.
Customer did not leave a comment.
Customer Reviews for Timmys Service Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Timmys Service Center
Reji P.
Excellent service
Monica R.
N/A
JEFF A.
How can an offering $ of $19.99 for the rental become $52.67? I went 24 miles and was charged .99 per mile? That is outrageous. Then 2 other minor bullshit charges. When you advertise $$19. Try to be truthful you are not and I will NEVER RENT FROM YOU AGAIN.
Charles K.
Everything was perfect. Thanks
DEAN E.
Counter person was very impersonal and cold. Answered my questions but just a bit robotic and no eye contact. Made it uncomfortable
Brian A.
Was given the wrong information about picking up my truck. The truck did not have any of the equipment that I purchased.
BILL P.
I had to get a small trailer to take a snow thrower to the repair shop and was given one with a ramp and plenty of room. Simple, easy and painless. I also talked to Timmy's Service Center about using the same trailer in June to transport my motorcycle to Kentucky and back as it is the perfect size.
Michael D.
Great location! People were very professional and nice! Highly recommend!
John L.
I had to switch rental days. Timmy's Service Center took care of it immediately and painlessly, then THEY updated my Uhaul booking! I had a new service agreement emailed to me within a minute of hanging up the phone. So impressive!
Michael M.
A little better per inspection would have helped they told me everything would be fine but my hitch was higher than the trailer and on a angle when I loaded my cargo the weight of the cargo created more of an angle and the tongue of the trailer damaged my bumper beyond repair if they would have told me this I never would have rented the trailer now a inexpensive move just cost me over 500.00 I am not happy
Patrick C.
The woman who does the rentals is great. She's courteous, knowledgeable and helpful. I was actually redirected to this location because my reservation in Dumont NJ, couldn't be fulfilled even though I'd made the reservation. They didn't have the truck when I needed it. Second time that happened in a month. First time was In Rochelle Park NJ. Wanted to rent something close to the homeowners location so they're not paying $1 a mile for a truck from far away. But you guys wound up making it that way after all, by not having the truck I reserved and making me go further away for a truck. I feel like I should get some money back for some of the mileage. Used $31.00 in gas and a lot of it was just getting the truck there
Rhonda F.
I believe I met the owner at pick up and he was very nice and accommodating
David M.
would be nice if I could leave my car there during rental.
martin U.
I rent a 24ft box truck and the guy who help me was very professional and polite
emil S.
I had reservation with Gulf station on 191 Rt 17 in Tuxido Park NY at 9:30 AM . When I arrived there at 10:20 am there was no trailer available. I was not notified at all. I lost valuable time that morning. Timmy in Westwood was just excellent.
Samuel K.
Very friendly attendance.
William Z.
Timmy is excellent in every way - customer service oriented, friendly, knowledgeable. I will go there again.
Moshe G.
They are a pleasure to work with
Erwin V.
Keep doing what you're doing. Everyone was very helpful and friendly. The pick up and drop off went smoothly and as scheduled. Great location, highest reco.
Bruce S.
Needed a hand truck, which I included in my online reservation. Location was closed and there was no hand truck. Btw the app is the worst. Never again.
Ralph M.
Timmy does a great job!
vanessa H.
The owner of Timmy's is a rude person that yelled in my face and told me to FUCK OFF, Will never use this place again unprofessional rude and no way to treat a lady if your having a bad day stay home don't take it out on the customer, not once did I curse at him, I was stocked and UPSET
Jonathan A.
Uhaul in general is fine. Staff was late for my pick up, van had leaves in the back and was old .
Chris F.
the receptionist was great the man did something i didnt appreciate we had our own electrical connecter and he just yanked his wire out of it instead of bending down to remove his broken wire he could of damaged ours he did bring out a new wire connector and it worked great but over all it was good
DAN H.
Timmy service center always has what's needed. Great staff
JEFFREY J.
They're very friendly, helpful and informative.
renato A.
The trailer not well maintain need maintenance
Vincent B.
I rented a car trailer and one of the ramps had a piece broken off that secured the ramp in the trailer was not in use. It was a concern that it might slide out while driving, but it didn't. Other than that, good experience. Shop owner is a good guy, very knowledgeable and helpful.
Andres G.
The service was amazing
Hugh M.
Tim was very helpful and have used him twice already
Joseph S.
The app was difficult to work and would not connect, Tim stepped in and was awesome. The only issue with the truck was I didn't notice the 12volt plugs did not work and my battery died prior to arriving and screwed me with no GPS availability. Drop off guys were notified and jumped on it right away for the next user, very efficient
Susan Black C.
Excellent customer service, as usual. Quick check-in and easy key drop-off. Well maintained location, and very pleasant owners. This is my 4th time rental a U-Haul truck at this location this past year, and I would recommend this location to a friend.
Ernesto Z.
Very Friendly, Unit was ready when promised.
Laurent C.
The owner "saved my life", by lending me a receiver, when I had forgotten mine at home!!! Kudos to such great people. GREAT service! Thank you.
Rita A.
The gentleman that took was rude and extremely sarcastic for no apparent reason. Point out the exact location for the key return was apparently too much trouble for him. The van we rented was fine, he however left a lot to be desired.
steven S.
Was easy to get out. People are very friendly and helpful. Use them when ever you can , you will not regret it. THANKS AGAIN STEVEN
Eric S.
Clean the interior of the truck!!!!
Richard U.
Tim knows what he is doing. The location is tight but well run. In and out in under 10 minutes. Didn't have enough padding for furniture but in the end I didn't need much but there is not much to go around....
Phillip C.
Timmy's service in Westwood, NJ made the rental easy. It was a quick pick-up and drop-off and the staff was courteous and professional.
pete V.
Van needed oil change (7% left). Windows filthy.
PAUL D.
Best I've ever rented from. Quick, efficient, courteous and on time.
PETER H.
Pleasant team that always delivers. I never look anywhere else.
Suzannah C.
Professional, helpful service
Joseph R.
Courteous and professional service!
Jaime J.
Nothing! Everything went very smooth — truck was great and the service was excellent!
ALLEN S.
spent the time to do online check in. They required me to go through the process instead of handing me a contract like other locations do. Said something about this not working for trailers which isn't my experience with other locations.
Arieh B.
It was a pleasure to deal with Tim and his staff. Top notch professional service. Thanks!
Leon B.
Staff is always pleasant and helpful.
dominick C.
Absolutely excellent the standard for the customer experience highly recommend
Jeffrey G.
Your reservation system is horrible. Web, APP or phone reservation is user-hostile. When I couldn't reserve by web or phone app I tried by phone reservation system. I was hung-up on 3 times before I could get a confirmed reservation. It took most of the day to make the reservation.
Adil I.
Next time please have the equipment available for me that I rented (dolly, hand truck, blankets, etc). None of this was available until I showed up to the rental location which was a 1 hour ($113) Uber ride from my home.
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