Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)

2,024 reviews

661 Broadway   Westwood, NJ 07675
(@ Lake)

(201) 666-0010

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am

Services at this Location:

Contact Us

(201) 666-0010

661 Broadway
Westwood, NJ 07675
(@ Lake)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 8 am–3 pm
  • Sun: 8 am–11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
3.0

The representative wasn’t friendly about abrupt with questions

Jim A 
Rating:
5.0

Customer did not leave a comment.

Tyrone R 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
4.0

Customer did not leave a comment.

Frank D 
Rating:
5.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
1.0

Friendly service, quick and efficient, clear and thorough, a totally pleasant experience, excellent equipment.

John B 
Rating:
4.0

Customer did not leave a comment.

Richard E 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
3.0

Customer did not leave a comment.

Peter M 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

Customer did not leave a comment.

Joseph H 
Rating:
5.0

Great experience with Timmy's business. Easy reservation and quick pick-up. The only thing faster was the return - just left the keys in the box. Thanks so much for the great vehicle. She rode well and was able to pack and truck stuff from one place on a journey to the next. Thanks again for making a stressful thing as close to pleasant as possible.

BAILEY T 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Jorge l 
Rating:
4.0

Customer did not leave a comment.

KIZZY A 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
4.0

Customer did not leave a comment.

Phillip C 
Rating:
5.0

Very helpful staff.

JOHEL P 
Rating:
5.0

Great experience. Friendly staff, easy in and out.

Robert O 
Rating:
5.0

Less expensive mileage costs

paul r 
Rating:
3.0

I fill up the gas and they still charge me $35 for gas. Not fair.

Fawad A 
Rating:
5.0

Customer did not leave a comment.

barbara F 
Rating:
5.0

Nothing, the overall experience was excellent

Stephen F 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Timmy is very helpful and can answer any of your towing / moving questions.

Timothy J 
Rating:
5.0

Customer did not leave a comment.

Demetrios B 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

I’ve never had a problem with a U-Haul rental. If there was one, it was taken care of immediately.

OLAV B 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Robert V 
Rating:
3.0

Very crowded and unorganized. Limited hours over weekend. There was nobody there when we dropped off.

Kimberly K 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

Customer did not leave a comment.

Ashley M 
Rating:
4.0

Customer did not leave a comment.

Wilson L 
Rating:
5.0

Excellent service and very easy

John S 
Rating:
2.0

- I received emails telling me that I could pick up the vehicle any time on my own just using my phone, but it turns out that for this location, it's not the case - I actually needed to be there during the hours the office was open. - The person behind the counter who handled my rental acted in a very condescending, rude manner. - He also entered incorrect information into the uhaul system about the vehicle. At the end of the rental, when I filled out the online form and put in the mileage on the odometer, it kept rejecting my entry, stating that the mileage I entered was less than what I started with, which is impossible. After trying multiple times, I called up customer service, where we discovered that they had put in the wrong information about my rental - the vehicle I was given was different from the vehicle that was entered in the system.

Joseph F 
Rating:
5.0

Excellent service!

Mihail K 
Rating:
5.0

Customer did not leave a comment.

Shraga L 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Maria V 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

Customer did not leave a comment.

Tae K 
Rating:
3.0

Billed over what was on odometer. Have a picture of odometer taken at the drop off.

Venkat G 
Rating:
5.0

My experience at this location was great… quick, easy, convenient.

James P 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Yakov K 
Rating:
5.0

Customer did not leave a comment.

Bartolome T 
Rating:
5.0

Customer did not leave a comment.

yochanan m 
Rating:
5.0

Excellent!

frank i 
Rating:
5.0

Smooth transaction, very good customer service. Friendly

Sherif E 
Rating:
5.0

Absolutely nothing! Kind, Courteous and helpful information! Thanx

Jeffrey T 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Customer did not leave a comment.

Omar A 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Todd S 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Customer did not leave a comment.

Rich M 
Rating:
5.0

Customer did not leave a comment.

Timothy J 
Rating:
5.0

Easy Process.

ASHKAN S 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Timmy is the best !

Andreas S 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Thanks for you friendly service

jesus m 
Rating:
5.0

None

Chris L 
Rating:
5.0

This was a lip smacking gobb stomping hell of a spot

Joshua M 
Rating:
2.0

They already close

Jean F 
Rating:
5.0

Customer did not leave a comment.

Claudette C 
Rating:
4.0

Define locations indicating which ones accept equipment and which do not. I went to one and couldn’t return the trailer. Also, no U-haul signs there. I had to find another place to drop off trailer. Very frustrating.

Vincent V 
Rating:
5.0

Customer did not leave a comment.

RICH M 
Rating:
5.0

Nothing, I always rent from Timmy's and never had an issue.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
4.0

Customer did not leave a comment.

Chris S 
Rating:
5.0

Customer did not leave a comment.

Anne b 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
4.0

Customer did not leave a comment.

Ildar S 
Rating:
1.0

Customer did not leave a comment.

Scott B 
Rating:
5.0

Customer did not leave a comment.

RICHARD O 
Rating:
5.0

Great customer service!

Thomas F 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

Customer did not leave a comment.

Clara K 
Rating:
5.0

Every thing is ok

Ruben C 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Stephen K 
Rating:
4.0

Customer did not leave a comment.

Louis F 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
5.0

My go to location for truck rentals

Richard I 
Rating:
4.0

All was at or better than expected.

DAVID M 
Rating:
4.0

👍🏽🫶🏾

ramish p 
Rating:
5.0

The staff was awesome very friendly and understanding great place to rent trucks or vans 👍

ALEXANDER P 
Rating:
5.0

Add phone charger otherwise all is great

MANUEL G 
Rating:
5.0

Customer did not leave a comment.

Carlos A 
Rating:
5.0

I have recommended this location to a friend and will continue to recommend it

Zaim H 
Rating:
5.0

Timmys made this who process very easy. It was the first time I had used a U-Haul trailer and I appreciated the support in answering all of my questions and getting me all set up for the trip with the trailer.

Michael B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top