Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)

1365 reviews

661 Broadway   Westwood, NJ 07675
(@ Lake)

(201) 666-0010

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am

Services at this Location:

Contact Us

(201) 666-0010

661 Broadway
Westwood, NJ 07675
(@ Lake)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything went smoothly. Thanksv

STEVEN A. 
Rating:
2.0

I was not given the vehicle with a full tank of gas. I showed the agent this as I had taken a photo of the mileage and gas level. She didn't care and didn't discount my rental despite me filling the tank. It was nearly a 1/4 of a tank down.

Linda M. 
Rating:
5.0

15 foot truck, lightly loaded, only got 8 miles per gallon on the highway.

Michael M. 
Rating:
5.0

Brenda and Tim are great'

Robert D. 
Rating:
4.0

Too much money for 1 hour use.

Richard H. 
Rating:
5.0

No suggested improvements; everything went well. Thank you and I will use Timmy's UHaul in the future.

Cyndi D. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
4.0

Customer did not leave a comment.

Hovanes K. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Great service

JOSE N. 
Rating:
5.0

Amazing place to rent auto trailers ! Amazing staff

Javier R. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Kristen K. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Tim is great. Very helpful

William B. 
Rating:
5.0

Always an excellent job at Timmy's

ANTHONY D. 
Rating:
5.0

Nothing

kelly M. 
Rating:
4.0

Customer did not leave a comment.

Amarilis R. 
Rating:
5.0

Thank you for the service.

NODAR R. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Excellent service, very knowledgable and helpfull! Open even on sunday

Servet T. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

The Customer service through the N. Nj traffic control center was a absolute insult to me as a customer and the way I was dealt with no care and no respect! I was told I would be called by a senior manager in that office to address what had happened in the phone calls but I have not received a call back now in four days which shows how much your company doesn't care.

Ahmed B. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Great and friendly customer service - process was quick and easy.

Victor D. 
Rating:
5.0

Customer did not leave a comment.

Morghan S. 
Rating:
4.0

Customer did not leave a comment.

Albino S. 
Rating:
5.0

Great service, I called to change 10' truck to 15' truck before heading out. They are prepared and ready for me to pick up. Very friendly and convenient to drop off.

Jennyeu Y. 
Rating:
5.0

I like this place. easy to rent, good people. I'll use them again!

James E. 
Rating:
4.0

The Uhaul OffIce should be clean.

ELIA M. 
Rating:
5.0

Nothing! Doing great! Best U-haul experience I've ever had.....

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Carl D. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

Hans Juergen M. 
Rating:
5.0

I wouldn't change anything if I were you,

David O. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Customer did not leave a comment.

Ruth C. 
Rating:
5.0

1 word... Effortless

Paul H. 
Rating:
3.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Customer did not leave a comment.

Hovanes K. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Excellent service

Reji P. 
Rating:
5.0

N/A

Monica R. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
3.0

How can an offering $ of $19.99 for the rental become $52.67? I went 24 miles and was charged .99 per mile? That is outrageous. Then 2 other minor bullshit charges. When you advertise $$19. Try to be truthful you are not and I will NEVER RENT FROM YOU AGAIN.

JEFF A. 
Rating:
5.0

Everything was perfect. Thanks

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Counter person was very impersonal and cold. Answered my questions but just a bit robotic and no eye contact. Made it uncomfortable

DEAN E. 
Rating:
1.0

Was given the wrong information about picking up my truck. The truck did not have any of the equipment that I purchased.

Brian A. 
Rating:
5.0

I had to get a small trailer to take a snow thrower to the repair shop and was given one with a ramp and plenty of room. Simple, easy and painless. I also talked to Timmy's Service Center about using the same trailer in June to transport my motorcycle to Kentucky and back as it is the perfect size.

BILL P. 
Rating:
5.0

Great location! People were very professional and nice! Highly recommend!

Michael D. 
Rating:
5.0

I had to switch rental days. Timmy's Service Center took care of it immediately and painlessly, then THEY updated my Uhaul booking! I had a new service agreement emailed to me within a minute of hanging up the phone. So impressive!

John L. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Veralyn N. 
Rating:
4.0

A little better per inspection would have helped they told me everything would be fine but my hitch was higher than the trailer and on a angle when I loaded my cargo the weight of the cargo created more of an angle and the tongue of the trailer damaged my bumper beyond repair if they would have told me this I never would have rented the trailer now a inexpensive move just cost me over 500.00 I am not happy

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Eileen G. 
Rating:
4.0

The woman who does the rentals is great. She's courteous, knowledgeable and helpful. I was actually redirected to this location because my reservation in Dumont NJ, couldn't be fulfilled even though I'd made the reservation. They didn't have the truck when I needed it. Second time that happened in a month. First time was In Rochelle Park NJ. Wanted to rent something close to the homeowners location so they're not paying $1 a mile for a truck from far away. But you guys wound up making it that way after all, by not having the truck I reserved and making me go further away for a truck. I feel like I should get some money back for some of the mileage. Used $31.00 in gas and a lot of it was just getting the truck there

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

I believe I met the owner at pick up and he was very nice and accommodating

Rhonda F. 
Rating:
4.0

would be nice if I could leave my car there during rental.

David M. 
Rating:
5.0

I rent a 24ft box truck and the guy who help me was very professional and polite

martin U. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I had reservation with Gulf station on 191 Rt 17 in Tuxido Park NY at 9:30 AM . When I arrived there at 10:20 am there was no trailer available. I was not notified at all. I lost valuable time that morning. Timmy in Westwood was just excellent.

emil S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA M. 
Rating:
5.0

Very friendly attendance.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

Geoff B. 
Rating:
5.0

Timmy is excellent in every way - customer service oriented, friendly, knowledgeable. I will go there again.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Kyong H. 
Rating:
5.0

Customer did not leave a comment.

Nelson G. 
Rating:
5.0

They are a pleasure to work with

Moshe G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

Keep doing what you're doing. Everyone was very helpful and friendly. The pick up and drop off went smoothly and as scheduled. Great location, highest reco.

Erwin V. 
Rating:
2.0

Needed a hand truck, which I included in my online reservation. Location was closed and there was no hand truck. Btw the app is the worst. Never again.

Bruce S. 
Rating:
4.0

Customer did not leave a comment.

Dimitrios S. 
Rating:
5.0

Customer did not leave a comment.

Francois C. 
Rating:
5.0

Timmy does a great job!

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
1.0

The owner of Timmy's is a rude person that yelled in my face and told me to FUCK OFF, Will never use this place again unprofessional rude and no way to treat a lady if your having a bad day stay home don't take it out on the customer, not once did I curse at him, I was stocked and UPSET

vanessa H. 
Rating:
3.0

Uhaul in general is fine. Staff was late for my pick up, van had leaves in the back and was old .

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Elissa V. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
3.0

the receptionist was great the man did something i didnt appreciate we had our own electrical connecter and he just yanked his wire out of it instead of bending down to remove his broken wire he could of damaged ours he did bring out a new wire connector and it worked great but over all it was good

Chris F. 
Rating:
5.0

Timmy service center always has what's needed. Great staff

DAN H. 
Rating:
5.0

They're very friendly, helpful and informative.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Gina K. 
Rating:
5.0

Customer did not leave a comment.

Adam T. 
Rating:
4.0

The trailer not well maintain need maintenance

renato A. 
Rating:
4.0

I rented a car trailer and one of the ramps had a piece broken off that secured the ramp in the trailer was not in use. It was a concern that it might slide out while driving, but it didn't. Other than that, good experience. Shop owner is a good guy, very knowledgeable and helpful.

Vincent B. 
Rating:
5.0

The service was amazing

Andres G. 
No reviews have been submitted for this location.

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