Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)

1,673 reviews

661 Broadway   Westwood, NJ 07675
(@ Lake)

(201) 666-0010

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(201) 666-0010

661 Broadway
Westwood, NJ 07675
(@ Lake)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 9/5/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Ciaran C. 
Rating:
5.0

Customer did not leave a comment.

Aaron K. 
Rating:
4.0

Customer did not leave a comment.

Rich V. 
Rating:
5.0

Friendly. No muss, no fuss. Highly recommend.

STEPHEN F. 
Rating:
4.0

Was a wonderful experience. The van was clean except for animal hair on the passenger seat. Van drove beautifully, no issues. Just the parking at location was a bit difficult as there was limited space on that day. Would highly recommend this location and will use again. Staff was very pleasant.

Dawn E. 
Rating:
5.0

excellent attention always available my experience of the best I recommend it

Francis R. 
Rating:
5.0

The equipment was in great shape, however, the cab portion was filthy with refuse from the last renter and there was also some loose odds and ends in the back of the truck from the previous renter.

Douglas T. 
Rating:
5.0

Nothing. Everything was perfect.

Radu S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

CINTIA V. 
Rating:
5.0

Always excellent service

GERARD M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Shira C. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
5.0

N/A

Venessa M. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

mUIR M. 
Rating:
5.0

People at Tommy's Service repair in Westwood are awesome! So extremely helpful and just all around great people! Thank you!

Nic N. 
Rating:
5.0

Timmy is the Best!

KEVINANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Customer did not leave a comment.

Carlos B. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
4.0

KEEP 26 foot track with a high loud capacity ,we spend all this money for nothing ,$90 just for das and 26 footer can carry some 12000 pound wait ??????????????? It is a joke

igor S. 
Rating:
5.0

N/a

Robert B. 
Rating:
5.0

Experience was great. Wouldn't change a thing.

Thomas D. 
Rating:
3.0

The lot was extremely cluttered and disorganized with very limited parking. Personnel were quite friendly and helpful, the process was fast and easy.

Douglas N. 
Rating:
4.0

Customer did not leave a comment.

Hirsh R. 
Rating:
5.0

This place is great. Service is excellent and the people here are very friendly and willing to help.

Ray S. 
Rating:
5.0

Excellent tow bar installation on my 2019 Subaru outback and then top class equipment for a tow from northern New Jersey to Dayton Ohio and back. Couldn't be happier! Thanks very much. Glenn.

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

Nothing, the staff was friendly and quick. Helped connect to my vehicle.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

The rental is expensive but the quality of pick up truck is superior. For recurring clients a discount or mileage bonus should be provided..

EDWARD A. 
Rating:
5.0

Continue to provide your outstanding service. Thank you very much for an awesome experience dealing with your Company. Truly hassle free! Frank F.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Great place and people! Very helpful and pleasant to work with!

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Garvin W. 
Rating:
4.0

Customer did not leave a comment.

SPYKE V. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MALIK AUSTIN O. 
Rating:
5.0

My service was outstanding! However, I would suggest allowing customers to park on-site for the feeling of addd safety and security. I felt disconnected from my overall experience and security by walking across the street, over railroad tracks and parking in a desolate zone. While one may minimize this bc it's somewhat close to the uhaul location, it is in fact off-site parking with very little activity from other people parking …feels deserted .

TaMur R. 
Rating:
5.0

Customer did not leave a comment.

Jean-Michel B. 
Rating:
3.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Always a pleasure! Thanks Timmy!

Chris L. 
Rating:
5.0

Tim's service center is the best. Always reliable and accommodating. My go to for all my U-Haul needs.

AKEEM A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC P. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Timmy's Service is great!

James P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo A. 
Rating:
4.0

People were great everything but the app. Your app for pick up and return is awful, needs a complete revamp

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Edi A. 
Rating:
3.0

I had a serious issue with no enough gas in the tank. Per a Haul customer service rep, the minimum a truck should have is 1/4 tank. Mine was under that. I brought the truck back with the same amount I had picked it up with and was penalized heavily for this. My rental used no more than 20 miles. This is not the best experience.

Brian N. 
Rating:
5.0

Very good service

James G. 
Rating:
5.0

Timmy's U Haul is the best. Highly Recommended

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

All good

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very helpful staff especially for the hookup

Howard K. 
Rating:
3.0

Truck was dirty. Old french fries in cup holder.

Mike H. 
Rating:
5.0

Convenient location. Did not have to travel to get trailer

Glenn I. 
Rating:
5.0

Top notch no improving necessary

Daniel T. 
Rating:
5.0

Friendly customer service, easy location and clean.

Mathew C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Had a Great experience at this location

Billy P. 
Rating:
5.0

Very friendly, only issue is that the truck I requested wasn't available due to the previous customer not returning it (not the fault of the location). Would have been nice to have the ramp but all worked out.

Mark B. 
Rating:
5.0

Timmy's is my go-to truck rental place

Mike C. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

drop off procedure through Uhaual app is complicated, and customer service wait is always very long, so make it easy drop of procedure after hours

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

Severiano T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

The brake lights/turn signals did not work and one tail lamp was out. The passenger side rear trailer tire kept going flat with the car on trailer necessitating periodic stops to refill.

Edward S. 
Rating:
5.0

Timmy and his staff are always so friendly and helpful!!!

LISALEE D. 
Rating:
5.0

Flexible hours Convenient

Caiden B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

MUIR M. 
Rating:
1.0

The app didn't work and because of that we were charged an extra day.

Blake B. 
Rating:
5.0

Outstanding customer service. Friendly atmosphere.

Carl D. 
Rating:
5.0

Good uhal location

David N. 
Rating:
5.0

Staff make me feel welcome.

mUIR M. 
Rating:
5.0

Brenda at the location was extremely helpful

Philip C. 
Rating:
5.0

Customer did not leave a comment.

MOISES D. 
No reviews have been submitted for this location.

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