Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)

1,637 reviews

661 Broadway   Westwood, NJ 07675
(@ Lake)

(201) 666-0010

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(201) 666-0010

661 Broadway
Westwood, NJ 07675
(@ Lake)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 3 pm
  • Sun: 8 am - 11 am
Special Operating Hours
  • 7/4/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

The rental is expensive but the quality of pick up truck is superior. For recurring clients a discount or mileage bonus should be provided..

EDWARD A. 
Rating:
5.0

Continue to provide your outstanding service. Thank you very much for an awesome experience dealing with your Company. Truly hassle free! Frank F.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Great place and people! Very helpful and pleasant to work with!

Elaine P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Garvin W. 
Rating:
4.0

Customer did not leave a comment.

SPYKE V. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

MALIK AUSTIN O. 
Rating:
5.0

My service was outstanding! However, I would suggest allowing customers to park on-site for the feeling of addd safety and security. I felt disconnected from my overall experience and security by walking across the street, over railroad tracks and parking in a desolate zone. While one may minimize this bc it's somewhat close to the uhaul location, it is in fact off-site parking with very little activity from other people parking …feels deserted .

TaMur R. 
Rating:
5.0

Customer did not leave a comment.

Jean-Michel B. 
Rating:
3.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Always a pleasure! Thanks Timmy!

Chris L. 
Rating:
5.0

Tim's service center is the best. Always reliable and accommodating. My go to for all my U-Haul needs.

AKEEM A. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC P. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Timmy's Service is great!

James P. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo A. 
Rating:
4.0

People were great everything but the app. Your app for pick up and return is awful, needs a complete revamp

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Edi A. 
Rating:
3.0

I had a serious issue with no enough gas in the tank. Per a Haul customer service rep, the minimum a truck should have is 1/4 tank. Mine was under that. I brought the truck back with the same amount I had picked it up with and was penalized heavily for this. My rental used no more than 20 miles. This is not the best experience.

Brian N. 
Rating:
5.0

Very good service

James G. 
Rating:
5.0

Timmy's U Haul is the best. Highly Recommended

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

All good

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Dean G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very helpful staff especially for the hookup

Howard K. 
Rating:
3.0

Truck was dirty. Old french fries in cup holder.

Mike H. 
Rating:
5.0

Convenient location. Did not have to travel to get trailer

Glenn I. 
Rating:
5.0

Top notch no improving necessary

Daniel T. 
Rating:
5.0

Friendly customer service, easy location and clean.

Mathew C. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Had a Great experience at this location

Billy P. 
Rating:
5.0

Very friendly, only issue is that the truck I requested wasn't available due to the previous customer not returning it (not the fault of the location). Would have been nice to have the ramp but all worked out.

Mark B. 
Rating:
5.0

Timmy's is my go-to truck rental place

Mike C. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
4.0

drop off procedure through Uhaual app is complicated, and customer service wait is always very long, so make it easy drop of procedure after hours

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

Severiano T. 
Rating:
5.0

Customer did not leave a comment.

Jennifer G. 
Rating:
4.0

The brake lights/turn signals did not work and one tail lamp was out. The passenger side rear trailer tire kept going flat with the car on trailer necessitating periodic stops to refill.

Edward S. 
Rating:
5.0

Timmy and his staff are always so friendly and helpful!!!

LISALEE D. 
Rating:
5.0

Flexible hours Convenient

Caiden B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

MUIR M. 
Rating:
1.0

The app didn't work and because of that we were charged an extra day.

Blake B. 
Rating:
5.0

Outstanding customer service. Friendly atmosphere.

Carl D. 
Rating:
5.0

Good uhal location

David N. 
Rating:
5.0

Staff make me feel welcome.

mUIR M. 
Rating:
5.0

Brenda at the location was extremely helpful

Philip C. 
Rating:
5.0

Customer did not leave a comment.

MOISES D. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

mUIR M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Timmy's is always a pleasant and professional experience. Highly recommended

Billy B. 
Rating:
5.0

thanks timmy

Anthony M. 
Rating:
1.0

Dan los equipos dañado

Rafael P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Just stay as wonderful, friendly and welcoming as you guys have always been. It's been amazing and always a pleasure renting from you guys.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

OLAV B. 
Rating:
5.0

Timmy's station is very helpful. Would recommend them to anyone moving or needing a truck for a day.

Jose C. 
Rating:
5.0

Very good service

Valeriy Z. 
Rating:
5.0

Customer did not leave a comment.

GEORGE Y. 
Rating:
5.0

3rd time renting from them and they are Always pleasant and helpful! Easy check in process and checkout too. Great location! Thx!

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

MUIR M. 
Rating:
5.0

Van was clean but smell of cigarette smoke very prominent. Not the agency's fault. It's a shame renters smoke in them. Bothered me the entire time I had van. Very clean, drove well, staff was a pleasure. Van smelled bad from smokers.

MAUREEN C. 
Rating:
5.0

Always great service

GREGORY C. 
Rating:
5.0

Timmy's is one of the best places we rent from. I will not go to any other place to rent u-haul stuff. By far the best people around.

Jon T. 
Rating:
5.0

Timmy is great !

ADAM E. 
Rating:
5.0

Customer did not leave a comment.

Ioannis K. 
Rating:
5.0

Very good service

James G. 
Rating:
5.0

Customer did not leave a comment.

CARMINE S. 
Rating:
5.0

Customer did not leave a comment.

Rocco V. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Customer did not leave a comment.

Pitipatana S. 
Rating:
5.0

Customer did not leave a comment.

EVAN F. 
Rating:
5.0

Customer did not leave a comment.

ARACELYS D. 
Rating:
5.0

Very friendly staff. Quick, efficient. In and out. It is always a pleasure renting from them.

Rory D. 
Rating:
5.0

Customer did not leave a comment.

Francisco T. 
Rating:
5.0

All-around good experience.

Joel V. 
Rating:
5.0

they are very friendly and have excellent service

Juan N. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER Z. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A F. 
Rating:
5.0

Customer did not leave a comment.

EDWARD F. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top