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CATHERINE P
Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The tire blew 30 miles into the trip and I had to wait three hours for roadside service. The service person got lost because he said his GPS sent him in the wrong direction. Hard to believe I was on a major roadway and you pinged my location. I think some compensation for my stress and the delay, couldn't complete delivery that day because of the delay. Buy better quality tires. Using this brand of tire known as China bombs is a real liability issue. The tire exploded off the rim going 50 mph, thankfully there was no damage to the car being towed, though it's covered with tire shrapnel.
KELLY BFriendly service, enjoyed renting from Timmy.
JAMES PWent above and beyond being helpful. I highly recommend this location
JOSEPH DThis truck was “tidy”! It is a work truck! 😊
JOSEPH LEverything was great. Thanks!
Laura DThe after hours check out and pick up was fantastic, this will make my life so much easier when I need to rent a trucks Whoever thou of this should get a promotion and a bonus. If you could make this location more organized like carvana that would also help. F.W North Jersey
FREDRICK WPick up location was great. Vehicle brand new. Only issue is not related to pick up location. The price is way too high. $500 for 2 days because I needed to do some miles to move my kid. Only option was a 1 week rental. Took advantage of me but I didn’t have a choice because I couldn’t get a van anywhere else. Uhaul makes out because they get paid for 1 week and I only used 2 days.
MICHAEL ZI am a repeat customer for this U-Haul location.
Stephen KWe have used Timmy's a few times and always been satisfied.
WILLIAM RThe straps on the dolly were too short and would not go over the wheels with enough room to secure the vehicle properly. It was a waste of time and money. I had to get a flatbed to get the car home.
BRIAN SGreat people to deal with
Kurt KTimmy was professional one over the details I was in and out in 15 minutes Thank you for excellent service see you again
SERVET TTimmy's is the best. I use them often and have for 20 yrs
MICHAEL CI did not get the truck I ordered, a 26'. I wound up with a 20' and multiple trips. Also, something closer to 07670. Thanks.
MEG BEasy to pick up equipment (lady by front desk was great). Employee was very kind to help me hook up my vehicle onto the tow dolly. Thank you very much!
GLENN BTremendous customer service !!!!
RUSSELL GCustomer care claimed their system "went down" which caused my dropoff location to be changed. I was forced to drop off in a different state adding an hour drive because my original location "no longer had space". After arriving at the new location, in the middle of a storm, there was no one on site nor any space available for dropping the trailer. I had to leave the trailer against a telephone pole half in a roadway at their request. Spent 30 minutes on hold for customer care as my dropoff location was set incorrectly in the app and would not allow me to complete the equipment return.
John TThe truck I rented shifted horrible and there was a noticeable knocking noise heard and felt in the steering when making a moderate to hard turn. My wife even said what’s that noise ??? I don’t think these truck are being serviced very well. I remember many years ago renting one and breaking down with it fully loaded. Just being honest.
RICHARD REverything was perfect!
MICHAEL BThe owner who I dealt with named Tim seemed like he didn’t care much about his business that is named after him. I voiced my concern to previous damage done to the tow dolly and he said it was OK and I told him it might not be OK. Can I use another one that you have and he said no you have to take this one long story short he hooked it up Wrong I might add. I had the correct the safety chain hook ups with the damage that was done on it. I had to later on call a service to my home for a right tail light that was not working even though after Tim hooked it all up he said it was working properly and it wasn’t this caused a delay on my trip And I was not happy with his service. U-Haul needs people representing them way better than what this guy can provide, I would not go over there again and I would not recommend anyone to go there, but after that, everyone else made the trip good your people handled it on the phone and the repair guy that came out to my home. Did a great job. Got to my final destination without any other issues. Thank you.
BRIAN MTruck was fueled up and ready to go when I showed up to pick up the vehicle. The person at the facility quickly moved another van that was blocking my rental. Quick and easy pick up and drop off.
Benjamin REverything went perfect.
BRIAN ADropping the truck off when done there was literally no where to park it . My family loves Timmy’s it just needs a better system/bigger lot for the trucks
SCOTT GNo suggestions on what to improve. I do want to express how Tim and staff are extremely attentive to our needs. Excellent experience.
WILLIAM SGoog place to deal with.
EDMOND GThere was no safety pin installed or present for the trailer to stay attached to my vehicle
RICHARD VThe center was very friendly and helpful. My only problem was the state of the trailer, the bumper/ tie down rails were hanging off side of wall. Making difficult to secure things properly.
Arnaud PAlways a pleasure renting here!!!!!
AMY CTransmission wasn’t terrible! Did not shift gears properly
DAVID SSame easy quick trouble free
Dimitry BVery easy!
SUSAN PStaff very friendly and helpful.
ARNAUD PGood friendly staff, clean and well maintained equipment.
RICHARD FVery good service…
JUN PVery good service and pleasant experience. Highly recommend!!!
Igor STim and Team were awesome as usual. A real pleasure to rent from them.
JOSE AI know Tim for almost 20 years. When I lived in NJ he was my go to guy for Uhaul. It was nice to see him again. Absolutely a great guy to work with.
MICHAEL TEverything was great! Its a small lot where the trucks are kept. It would have helped if my van was pulled to a place where I could just get in, and drive away.
HOWARD DMy experiences here have always been exemplary. I can't fault their service or attention to detail.
Muir MTransporter tail lights did not work. Proprietor said "use flashers at night". Brake and signal lights worked. when mentioned there was a crimp in the ground wire showing bare wire it was dismissed as "yeah ok".
ROBERT CAlways easy and uncomplicated process with them. Have rented here at least 5 times.
FATMIR KEverything was perfect , very professional and friendlyas well - Thank you !
VISAR BIt was a remote drop off so I had no interaction with anyone.
nicholas rWhile I chose to check in via app the people at the front desk were not helpful at all! I will be renting from Home Depot as per usual going forward. I checked in at 5:45pm to the front desk and the owner didn't even complete my check-in. I received a call to my emergency contact and myself the next morning to confirm that the drop off was complete... I mean c'mon!
Neil HThe fastest check in. And check out I’ve ever experienced. Very efficient location. Thanks.
MICHAEL W