Easy to pick up equipment (lady by front desk was great). Employee was very kind to help me hook up my vehicle onto the tow dolly. Thank you very much!
GLENN B
Customer Reviews for Timmys Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tremendous customer service !!!!
RUSSELL GCustomer care claimed their system "went down" which caused my dropoff location to be changed. I was forced to drop off in a different state adding an hour drive because my original location "no longer had space". After arriving at the new location, in the middle of a storm, there was no one on site nor any space available for dropping the trailer. I had to leave the trailer against a telephone pole half in a roadway at their request. Spent 30 minutes on hold for customer care as my dropoff location was set incorrectly in the app and would not allow me to complete the equipment return.
John TThe truck I rented shifted horrible and there was a noticeable knocking noise heard and felt in the steering when making a moderate to hard turn. My wife even said what’s that noise ??? I don’t think these truck are being serviced very well. I remember many years ago renting one and breaking down with it fully loaded. Just being honest.
RICHARD REverything was perfect!
MICHAEL BThe owner who I dealt with named Tim seemed like he didn’t care much about his business that is named after him. I voiced my concern to previous damage done to the tow dolly and he said it was OK and I told him it might not be OK. Can I use another one that you have and he said no you have to take this one long story short he hooked it up Wrong I might add. I had the correct the safety chain hook ups with the damage that was done on it. I had to later on call a service to my home for a right tail light that was not working even though after Tim hooked it all up he said it was working properly and it wasn’t this caused a delay on my trip And I was not happy with his service. U-Haul needs people representing them way better than what this guy can provide, I would not go over there again and I would not recommend anyone to go there, but after that, everyone else made the trip good your people handled it on the phone and the repair guy that came out to my home. Did a great job. Got to my final destination without any other issues. Thank you.
BRIAN MTruck was fueled up and ready to go when I showed up to pick up the vehicle. The person at the facility quickly moved another van that was blocking my rental. Quick and easy pick up and drop off.
Benjamin REverything went perfect.
BRIAN ADropping the truck off when done there was literally no where to park it . My family loves Timmy’s it just needs a better system/bigger lot for the trucks
SCOTT GNo suggestions on what to improve. I do want to express how Tim and staff are extremely attentive to our needs. Excellent experience.
WILLIAM SGoog place to deal with.
EDMOND GThere was no safety pin installed or present for the trailer to stay attached to my vehicle
RICHARD VThe center was very friendly and helpful. My only problem was the state of the trailer, the bumper/ tie down rails were hanging off side of wall. Making difficult to secure things properly.
Arnaud PAlways a pleasure renting here!!!!!
AMY CTransmission wasn’t terrible! Did not shift gears properly
DAVID SSame easy quick trouble free
Dimitry BVery easy!
SUSAN PStaff very friendly and helpful.
ARNAUD PGood friendly staff, clean and well maintained equipment.
RICHARD FVery good service…
JUN PVery good service and pleasant experience. Highly recommend!!!
Igor STim and Team were awesome as usual. A real pleasure to rent from them.
JOSE AI know Tim for almost 20 years. When I lived in NJ he was my go to guy for Uhaul. It was nice to see him again. Absolutely a great guy to work with.
MICHAEL TEverything was great! Its a small lot where the trucks are kept. It would have helped if my van was pulled to a place where I could just get in, and drive away.
HOWARD DMy experiences here have always been exemplary. I can't fault their service or attention to detail.
Muir MTransporter tail lights did not work. Proprietor said "use flashers at night". Brake and signal lights worked. when mentioned there was a crimp in the ground wire showing bare wire it was dismissed as "yeah ok".
ROBERT CAlways easy and uncomplicated process with them. Have rented here at least 5 times.
FATMIR KEverything was perfect , very professional and friendlyas well - Thank you !
VISAR BIt was a remote drop off so I had no interaction with anyone.
nicholas rWhile I chose to check in via app the people at the front desk were not helpful at all! I will be renting from Home Depot as per usual going forward. I checked in at 5:45pm to the front desk and the owner didn't even complete my check-in. I received a call to my emergency contact and myself the next morning to confirm that the drop off was complete... I mean c'mon!
Neil HThe fastest check in. And check out I’ve ever experienced. Very efficient location. Thanks.
MICHAEL Wthey marked the gas half a tank, when it was a quarter tank vehicle was dirty with others belongings employees are unfriendly and charged me double the rate because it was "saturday"
Yousri FNothing. Great service and very helpful.
MARC AVery friendly staff. Very easy process renting the uhaul from them.
Cathy OThe mileage cost has gotten insane. The location and experience was okay but $1.69 per mile is ridiculous
BRANDON AHave a sign to show where to park when dropping off the vehicle.
John FChose this location because you would have access to the truck through the app. There were 4 box trucks on location all easily accessible, except for the truck that was assigned to me it was blocked in by parked cars. I showed up an hour and a half before the service center was supposed to open. Going through the app I was able to retrieve the keys through the lock box, but again could not leave, truck was blocked in. Called U-Haul customer support. Gave them numbers to the other accessible trucks, but all those keys were located inside the building. The only other location to get a truck was about a half hour away. Unfortunately my daughter and I had to sit around for an hour and a half waiting for the owner to show up for work. This delay caused all sorts of problems as far as access to building, friends couldn’t stay long enough to finish the move, and the build up of traffic made it even worse. The owner showed up and blamed his customer for parking in front of the truck, maybe try putting cones out or signage saying please do not block U-haul rentals. The customer representative said they would credit us back $50 for the inconvenience, but we have yet to see the credit. We will continue to call and write until they issue that $50 credit. Until then I would not recommend U-haul or Timmy’s service center in Westwood NJ. Hopefully U-haul can make this right.
Thomas PTimmy’s service center has consistently provided the upmost professional service for my U-Haul rental experiences year after year.
MARIA DTimmy’s service center was fantastic. Everyone was polite and helpful. I first went to your Nanuet NY location and after 5 minutes of bad attitude from the woman there I left and will never go back. Absolutely awful and asking questions about where I was taking the rental to that had nothing to do with anything. Timmy’s was straight forward .
DOUGLAS AClose to home, although little instruction on where to park
IBRAHIM BFirst time renting a U-Haul the woman told me it’s around back and didn’t walk with me to show me which one, there were 3 back there, I had no idea which one so I tried with the key and figured it out. Not a big deal but woman was rude. Like mad I was there, very cold and short with my questions. I think she doesn’t like woman. Not everyone knows the rules to U-Haul when you walk in there be a little nicer KAREN!
TAYLOR CThe owner was so rude . I would not suggest anyone to go to this place . You can’t even ask a simple question that’s how bad this place is.
SUMBAL NThe steering is a little off. Pulled to the left.
George M