Customer Reviews for Timp Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Timp Storage LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Adam L.
Rating:

they were super nice but there was a problem with the u-haul service I was not given a code for the lock box and the truck that I was supposed to take was gone. I was charged twice and was late to the move because we were dealing with all of the mistakes that went wrong. The location was fine the u-haul experience was not

Javier S.
Rating:

Customer did not leave a comment.

valeria C.
Rating:

The place was closed and the phone number indicated for after hours only have information about a storage units rental. The website to return the truck didn't work. The app didn't load the information, took us several times to finalize the return. A pain a waist of time.

Adam P.
Rating:

Clean the damn van. For the next?!? What about me?

Randall M.
Rating:

Customer did not leave a comment.

Hector H.
Rating:

Customer did not leave a comment.

Karleen S.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Time storage is fine, but uhaul didnt have my truck as reserved weeks before and made me drive much further and then charged me for the miles. Uhaul cost me hundreds more due to their mistakes. I am fuming and will never be using uhaul again as little has been done to correct this.

Diego S.
Rating:

It took longer than expected because the website was not working properly to complete the transaction. The employe did not have a plan B to be able to complete the transaction and had us waiting a long time. The manager was finaly able to do it. Other options besides website should be available.

MICHAEL W.
Rating:

Customer did not leave a comment.

Dennis A.
Rating:

The truck was supposed to be clean, but it had bug splatter all over the windshield and the front of the truck. We had to wash the windshield to be able to safely drive it. Being the type A person that I am, I washed it before turning it back in, so the next person wouldn't have this same experience.

Mckayla W.
Rating:

Great service and experience! There was a mixup with the billing initially and it was resolved extremely fast! Definitely go to this location for your next move.

Cory W.
Rating:

Customer did not leave a comment.

Steven W.
Rating:

Customer did not leave a comment.

Christie S.
Rating:

The cab smelled like cigarettes and the box truck smelled like marijuanna.

Shelby G.
Rating:

Customer did not leave a comment.

Gavin P.
Rating:

Customer did not leave a comment.

Moises C.
Rating:

Great customer service ... I've rent a truck from the same location 3 times within a week and the customer service and the easy transactions couldn't get any better ... thank you guys !!

Ezra K.
Rating:

Had to wait almost an hour for the truck to come back from previous renter. Not the uhual stores fault but thought it was a guarantee pick up

Steven S.
Rating:

Customer did not leave a comment.

LUIS V.
Rating:

Customer did not leave a comment.

Britton R.
Rating:

Customer did not leave a comment.

Jolynn R.
Rating:

The van with 2000 miles smelled like cigarettes. It was BAD. It was also filthy inside. But the company was easy to work with and the van was reliable.

Juan C.
Rating:

Customer did not leave a comment.

DAVID L.
Rating:

Contract was written up incorrectly. Couldn't find trailer for 10 minutes, Once we found the trailer, it was full of garbage Trailer didn't have a jack Seems like the issue was lack of training and following the processes

Ron F.
Rating:

Best and simplest equipment rental experience I've ever had. Special thanks to Dallin for his quick courteous service.

Brantley S.
Rating:

Customer did not leave a comment.

Susan C.
Rating:

Customer did not leave a comment.

Carrie D.
Rating:

Keep doing what you're doing! My experience was easy and efficient!

Richard E.
Rating:

Customer did not leave a comment.

Matthew E.
Rating:

They closed early the day we dropped off with just a sign in the window saying so. There was not enough parking, especially for big trucks, and 2 out of the 5 possible spots were filled with regular passenger vehicles. It was joke trying to park our truck for drop off.

HOLLY W.
Rating:

Customer did not leave a comment.

Choryn G.
Rating:

Our original reservation was for a different city. It would have been nice to have been notified of the change further in advance as it was a difference of a 40 minute drive.

Paul W.
Rating:

The original order for pickup and drop off was changed on the day before the move was to take place. Because both pickup and dropoff locations was changed meant that I incurred more expenses. The scheduler said that I would be compensated for my increased costs which never took place! A review by a 1-800 operator said that the scheduler never made any such comments so I am just left to eat these additional costs. If a call is made to Uhaul be sure to get the name and other information of the scheduler.

Jesse J.
Rating:

Customer did not leave a comment.

Mitchel F.
Rating:

Customer did not leave a comment.

Kindra R.
Rating:

I ordered furniture pads and they were not in the truck. I did the app pick up, so there was not anyone there. It is such a pain when you order something and are planning on them for use of moving. I would not recommend friends to order any of your stuff to use. I would recommend them to order from someone else. The truck itself worked great.

bruno A.
Rating:

Bigger parking lot

Shane R.
Rating:

Excellent customer service, I always use Timp storage and will continue to do so just for the people that work there.

Bradley B.
Rating:

Clean the interior even if the weather wouldn't allow for exterior cleaning.

Tyler L.
Rating:

Customer did not leave a comment.

Tod H.
Rating:

Customer did not leave a comment.

Joshua C.
Rating:

Customer did not leave a comment.

Lila T.
Rating:

The only complaint I had was the cup holder inside the cab had sticky dried up brown soft drink all over it. And gum wrappers in it. Other than that it was all good:)

Vincent S.
Rating:

Everything was great!

noel L.
Rating:

The truck was extremely dirty, could not see out of any window or mirror. The representative was lazy to say the least.

PEGGY H.
Rating:

Customer did not leave a comment.

erin T.
Rating:

This U-Haul location closed at 5:30pm rather than said time 6pm and made it complicated to return the rental.

Brian D.
Rating:

Customer did not leave a comment.

David F.
Rating:

It was great to talk to a person who knew how to help us check the truck in and understood the difficulties of our rental with the app.

JASON T.
Rating:

Customer did not leave a comment.

Joseph F.
Rating:

Customer did not leave a comment.

elaine S.
Rating:

The back of the van hadn't been swept out previous to renting it. The employ helping me out was nice and helpful.

Paul L.
Rating:

Customer did not leave a comment.

Paulius J.
Rating:

Everything was perfect

Ed K.
Rating:

Was unable to help and did not take any responsibility for Issue

Ed K.
Rating:

Customer did not leave a comment.

Aaron D.
Rating:

Prompt, clean, professional, and fast.

darla S.
Rating:

customer service was great. She helped me with everything I needed to make the transition go smooth.

Allyson M.
Rating:

Customer did not leave a comment.

Kristin B.
Rating:

Great customer service!

Sheila P.
Rating:

Customer did not leave a comment.

ROBERT R.
Rating:

1. Trailer in unimproved "back lot", set off amongst weeds & dirt. 2. While I had no difficulty in attaching the trailer to my hitch because I have done this before, my grand-daughter helped by checking the trailer lights for me. The site attendant stayed at her desk

Devin B.
Rating:

Dry friendly customer service. Really helpful answered all of my questions.

Reyna C.
Rating:

Customer did not leave a comment.

Brittney N.
Rating:

They have very little space for parking, the gentlemen I met with was not very friendly and was not very accommodating to my needs when I needed to keep the vehicle for an extra day. I was not very happy with the service but the vehicle was reasonably clean and well maintained.

Jean S.
Rating:

Took awhile to find, however. The signage wasn't that great.

TODD G.
Rating:

I reserved a 15' truck, but only a 20' truck was available once the reservation was booked. Please improve your inventory management system.

Jerry W.
Rating:

Customer did not leave a comment.

Tina C.
Rating:

Customer did not leave a comment.

jeff M.
Rating:

Customer did not leave a comment.

BRIANNE P.
Rating:

The printer was out of ink, and I never got the email for the registration. I'm glad we never needed it. We got what we needed, but the business didn't seem very professional.

Jonathan K.
Rating:

Customer did not leave a comment.

Michael J.
Rating:

Customer did not leave a comment.

Brayden A.
Rating:

Ordered a 10' truck. Received a 20' truck and was charged for that 20' truck. Received the wrong truck, where the mileage difference was about 50,000 compared to the one I was supposed to be given. Was overcharged, and will not be using U-Haul services again.

Glenn H.
Rating:

All was good on the pickup end save an address on Geneva Rd that didn't exist and derailed my finding the trailer some.

Paul C.
Rating:

Customer did not leave a comment.

Paul C.
Rating:

This is a location that is convenient to the freeway and to the residential areas. Staff are courteous and knowledgeable regarding U-Haul requirements. Thank you!

Blake M.
Rating:

Customer did not leave a comment.

Lee P.
Rating:

Customer did not leave a comment.

Joshua M.
Rating:

Only problem I ran into on this rental is I wanted a dolly and moving blankets for the move with the truck and none were made available was forced to do the move without.

Alana C.
Rating:

It was a good choice near our house and they had the equipment we needed.

Paul C.
Rating:

Very efficient process to return the truck. Convenient location to freeway. Thank you!

HAROLD A.
Rating:

excellent service

Tim S.
Rating:

The organization of the back lot could be improved.

Thomas L.
Rating:

Customer did not leave a comment.

Samuel M.
Rating:

Customer did not leave a comment.

Benjamin F.
Rating:

Customer did not leave a comment.

Jared M.
Rating:

Customer did not leave a comment.

Berkley C.
Rating:

Customer did not leave a comment.

Curtis M.
Rating:

Customer did not leave a comment.

Shirley Y.
Rating:

Customer did not leave a comment.

Jacob B.
Rating:

Customer did not leave a comment.

Leslie P.
Rating:

Customer did not leave a comment.

Jill T.
Rating:

Customer did not leave a comment.

Amy P.
Rating:

Customer did not leave a comment.

Casey D.
Rating:

Customer did not leave a comment.

marc C.
Rating:

Customer did not leave a comment.

Curtis O.
Rating:

Customer did not leave a comment.

Dana F.
Rating:

Staff friendly and very helpful.

No reviews have been submitted for this location.

Back
To Top