Customer Reviews for Timpanogos Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Timpanogos Storage

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Terry H. | Overall Experience |
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The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.

john G.
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Outside of trailer was muddy. The representative had tried to hose it off. Inside of trailer was clean, which is what mattered to me.

Larry K.
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Customer did not leave a comment.

Robert R.
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Customer did not leave a comment.

James R.
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The customer service was fantastic

DECLAN H.
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Thank you!

Mark L.
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Customer did not leave a comment.

George B.
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Customer did not leave a comment.

Prudence K.
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The truck was clean, but one headlight was defective. This wasn't the fault of the renting facility as they wouldn't have noticed unless they'd seen the truck outside of business hours. A regular maintenance schedule would take care of problems like this.

John C.
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Customer did not leave a comment.

ANN M.
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Tammy was wonderful!

CHRISTINE C.
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Great welcoming and very helpful.

richard R.
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staff was rude

Shawn H.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

Derek B.
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Thank you for being such an easy and friendly service. Love working with this company!

Leslie P.
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Customer did not leave a comment.

Lawerence B.
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CYNTHIA C.
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robert R.
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Shane M.
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Tyler W.
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JARETT A.
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FREDERIC Z.
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U-Haul was supposed to call me the day before to tell me where to pick up the trailer (did not happen) I had to call the next morning

David M.
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Super friendly and helpful, made everything easy!

Bonnie P.
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I was charged for gas yet I returned the truck with the same amount of gas.

KENNETH G.
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Customer did not leave a comment.

Christian S.
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Customer did not leave a comment.

Howard I.
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Everything was satisfactory

randy B.
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I have used the Heber location twice, both for work and for personal use. The staff is kind, precise and knowledgeable!

Peter K.
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Quick check-in & out. Super clean facility. Car well maintained. Competent, efficient, friendly site manager Tamara. Overall - perfect experience.

Barry M.
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Customer did not leave a comment.

JONATHON M.
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NED T.
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Van W.
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Brandy Y.
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Pamela C.
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Thought we were returning it where we picked it up in Midway. Got to Midway and was told to return it Heber therefor we were late as I was on hold for a very ling time trying to straighten it out.

CAMILLE S.
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great, professional, and clean, no issues at this location

ARTURO H.
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Excellent thank you

Laurie D.
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Customer did not leave a comment.

John C.
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Two comments. Tamara, the employee who helped me initially with the rental of the vehicle and going the extra mile in allowing me a reservation on an extra storage unit, lock and key if needed in case of any overage in my first storage unit of home furnishings is as pleasant, helpful and informed individual as I have encountered in this industry. Suggest and update on vehicles like this. Although well maintained on the moving van's interior, it was pretty beat up on the exterior. I felt nervous about taking that particular van due to its many markings showing prior damage. Tamara marked an additional four places of damage on the van, and I was uncertain with about 100 markings she may have missed one which I would not have caused. The van's mileage of 165,000 miles and she strongly suggested insurance. Other than this concern my overall experience was excellent due to the competence and good nature Tamara displayed throughout.

mary S.
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Nothing, employee was courteous and friendly. Will use that location again.

Daniel M.
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Customer did not leave a comment.

Jolene M.
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Brian P.
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Amy B.
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Richard M.
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I can't think of anything. This is our favorite location in the Wasatch.

Steven R.
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We got some conflicting information about picking up on a Sunday - whether we could or not- but got it worked out. It just took several more calls.

Michael B.
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Customer did not leave a comment.

GREGORY M.
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Customer did not leave a comment.

Daniel D.
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Got a bonus day charge when was supposed to be credited a day back. The lady just kept saying she didn't know what was going on.

JOSE R.
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Offer the best deal, I ask by phone what is cheaper and they told me in town. Around 140 , and If I leave the truck in my home town it was 150. I get the in town, when I done 300 something else bucks.

BARBARA Z.
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Customer did not leave a comment.

CHARLES L.
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?

David S.
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Very courteous and efficient.

James H.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Vytas R.
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They should sell lockable balls for the hitch and pad locks for the chains. One stop shop.

James P.
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Customer did not leave a comment.

David M.
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Pamela N.
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agent who hooked the trailer onto our vehicle did not secure the wiring thus we did not have proper lighting: no running lights, no right side turn signals. Because we only used the car during daylight we were unaware of this until we returned the trailer, we were charged a fee for broken lights.

ken B.
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Customer did not leave a comment.

Richard R.
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It's hard to put into words how well my rental went from the first call on Monday when I called and spoke with Jonathan and at the scheduling office. Cindy was extremely helpful when there was a problem with my original trailer and pick up she got that taken care of and then Tamra at the location was very helpful

GARY T.
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Customer did not leave a comment.

Brian N.
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Nothing awesome experience

Nelson E.
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Customer did not leave a comment.

Steve S.
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SAM R.
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Everything was great; they had the trailer available and hat I wanted; the agent even came out to offer assistance to hook up the trailer; the whole process of renting and paperwork was simple and quick. We were in and out in hardly any time. The trailer was clean and in good condition. It's a pleasure to rent here.

Drew L.
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Customer did not leave a comment.

Howard H.
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Marc H.
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It was really convenient and fast service. Very satisfying!

Gary T.
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Customer did not leave a comment.

Nancy S.
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I know now is a difficult time, but I rented before from the same location and both times the cab was dirty - this time there was food and plant debris and a used paper cup. The staff had assured me twice that the cab would be cleaned this time - once again, I had to clean it myself. Storage facility is good, however - and clean.

Scott W.
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Customer did not leave a comment.

Gregory K.
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Richard S.
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Kristen is very helpful and responsive. Very customer focused.

Jon G.
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Customer did not leave a comment.

John L.
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John T.
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Shauna B.
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Dana F.
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Dustin S.
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Customer did not leave a comment.

TIM O.
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Customer did not leave a comment.

Cassidy C.
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Customer did not leave a comment.

Douglas K.
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I had a reservation and the cargo van had 6” of snow on it. When I returned it after hours the customer care would not help me. The uhaul/share did not recognize the contract number so I just left the keys and the van at the uhaul place.

Ted G.
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Customer did not leave a comment.

John M.
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Norman A.
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All good, thank you

Steve S. | Reservation |
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Our experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.

anna G.
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We were in the middle of a huge snowstorm and Kristin helped clear the truck and guide me through the drifts.

Gary T.
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Customer did not leave a comment.

James G.
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The person who assisted me really helped. I was very pleased with her friendly attitude and knowledge.

Susan B.
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This was a very easy and pleasant transaction. Thanks.

Keith K.
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Keep up the good work. You exceeded my expectations.

Val H.
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Customer did not leave a comment.

Jon H.
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Customer did not leave a comment.

Sadonna L.
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Customer did not leave a comment.

Jessica N.
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Customer did not leave a comment.

jack G.
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A jack on the trailer I rented would have been great! That thing was heavy! Amazing service from the team that I picked up from. Appreciate it ladies!

Mark N.
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Very nice customer service, pleasant and courteous!

John G.
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Customer did not leave a comment.

Val H.
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Customer did not leave a comment.

Kathrine N. | Reservation |
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Facilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!

Brent S. | Reservation |
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I wasn’t available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P

Cassandra B. | Reservation |
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Very kind and accommodating staff. Facilities are beautiful!

William H. | Reservation |
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Great service and facility, will recommend.

Megan D. | Reservation |
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Very clean. Brand new! I like the location and the staff was very helpful.

james a. | Reservation |
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Love this place. Management is super friendly, prices are great, and facility is brand new and top notch!

Steve K. | Reservation |
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Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.

Mark H. | Overall Experience |
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Excellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.

Jody K. | Overall Experience |
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Was robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.

Penny L. | Reservation |
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The staff was very helpful and friendly. The unit was clean and secure.

Jody K. | Reservation |
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Still under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.

H B. | Reservation |
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The storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity

No reviews have been submitted for this location.

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