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WILLIAM M
Customer Reviews for Timpanogos Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented for three years. I don’t think they should be able to raise the rate on you. That was the only frustration. Otherwise it’s a very good place.
Jeremy T | Overall ExperienceEverything was good, the service is affordable and fast, and the customer service was excellent.
Santiago RThis is a staff that works inside and outside to meet customer needs. A larger counter for rental and returns computers with telehones multiple lines on both sides and in middle where staff aren't forced to reach across to answer a call if there is one on hold. Maybe, another person needed for just telephone calls. Inquiry calls are still an business builder and seems phone calls are here to stay even with computers.
TONYA GAn ice scraper! And the vehicle clock set to correct local time.
KAREN TBest storage in the Heber Valley / Park City area! Highly recommend. They are organized, helpful and caring. A top notch climate controlled storage facility.
Maureen M | Overall ExperienceExcellent service! Thank you!
JOHN AGood service and very clean truck.
TED GWe rented a unit for much longer than originally planned. I always felt safe there no matter what time I went. The buildings inside and out were always clean. I would highly recommend.
Donna M | Overall ExperienceThey were very helpful, the drop-off was quick and easy.
Raymond HI was so amazed by how friendly and helpful everyone was during the rental and return process. We were a "hot mess" ourselves, forgetting critical items, having trouble backing up at the end of the rental period, etc. They made everything go well for us. Thank You!
WAYNE MExcellent Experience, will definitely rent here again.
MICHAEL DI did not appreciate getting a call from the lady wanting to know where my truck was when I had already told the man and he gave me the instructions for after hours. She made me feel really bad so I returned the trip without even completing my task.
JENNIFER DIt's my 3rd time renting. The staff is always amazing and helpful. The units are clean, well lit and would recommend renting here!!!
Tiffany R | Overall ExperienceKeep the truck running good Thank for a great trip
JERRY SI've know the folks at the Heber store for a few years now. Always polite, clean and willing to help.
Robb ALisa was great to work with. Storage facility is A+ Keep up the great work.
ALAN GVery nice and helpful people!
NGEL LThe staff and facility are first class and would highly recommend Timpanigos Storage to anyone.
Scott J | Overall ExperienceThe staff is wonderful! The units are well maintained.
GLEN B | Overall ExperienceCustomer service is top notch. Polite, thorough and efficient, perfect combination. I’d suggest this U-Haul to anyone, perhaps my best experience in over 20 years. Thank you
NATHAN WExtremely friendly and knowledgable staff!
David JVery helpful, fast and efficient. These ladies are fantastic!
GINA LLocal vendor is excellent— very helpful.
SI HThis is a great U-Haul location.
MICHAEL MUhaul app unstable. Dropped repeatedly during pickup & return processes.
Richard NThis was such a a quick and easy rental. Chanel did an outstanding job.
JOSEPH MVery personable and helpful staff. Very easy ingress/egress. Great experience after a long trip.
CHRISTOPHER SYour rep at this location was very helpful and professional.
MICHAEL BKind and friendly staff. Very helpful. After a long 2 day drive it was so nice to see their smiles and be treated so nicely.
JAY OTimopanogas Storage is a spotlessly clean and welcoming place of business. The two ladies working there are wonderful and make sure you have everything you need for a successful outcome, whatever your project is. Five stars!!
Mitch KAll excellent except for some confusion over a mischarge to the account. Someone at the front desk insisted the credit (to reverse the mischarge) was also to my credit card. It never showed up which I tried unsuccessfully to explain to this person - twice. It appears to me the credit for the mischarge was only to my account - not also to my credit card. You can see this by how, after the final charge was taken to the account, there is a credit due to me. It was frustrating that the person at the front desk was so sure of herself all the while she was mistaken. Now you know. I would like the residual credit on the account to actually be sent to my credit card now. Thanks
Merrianne L | Overall ExperienceTimpanogos Storage is the very best, safest place if you need to store your possessions. My unit was climate controlled and well protected. I can't say enough good about Timpanogos Storage and I highly recommend it.
Pat O | Overall ExperienceDo not make declining moving supplies so difficult. The website default is set up to almost trick you into buying supplies.
D DHost was fabulous and very thorough She did everything great Just wish the truck worked better It was terrible (steering, ride etc) It just didn’t feel safe at all
Rudolph MThank you guys! I appreciate cha!
Hunter GChandelle and Peggy were efficient and courteous. It was the best U-haul rental experience I have ever had; clean store, prepared paperwork and ease of attaching the trailer. The unit was clean and everything was inside and ready to go.
Melanie KHunter was extremely helpful--a great employee.
jason wChanel went above and beyond to assist me through a bit of a scheduling complication. She was logical and reasonable. It was very nice interacting with a professional who cared about me
MATTHEW SThe computer system wasn't working for the employees and they were frustrated with it
Melisa CFirst time renting a U-Haul and the staff was amazing. Help me with all my questions.
Jose Chave google maps locate the properly- or leave a note on the site that google maps is a problem; not UHaul's fault but annoying just the same. otherwise great experience
Stephen SPeggy, Hunter and Channel were so accommodating with impeccable service. We didn't know what kind of truck we needed at what time so we jumped the gun with our rental. We realized we had made a mistake and they helped us get the right rental immediately the next day.
THANE VGot me hooked up and on my way quickly.
CJ SThe corporate Uhaul computer systems seem to be down almost every time I visit a Uhaul. Please upgrade your systems!
Jim EGreat desk help.
Ted GRental pick-up time was delayed 2 1/2 hours. Was very inconvienent. Had a crew ready to load a truck a 9:30. Had to wait until noon.
Brad VMaintenance of your equipment. The DOT date on the blown tire was May of 2020. It was well past its service life. The leaking tire was dated 2018.
Willam KYou were very helpful, friendly and made the entire process quick and easy. I appreciated that you hooked the trailer up.
Paul BGreat location! Very helpful and kind staff.
Nicole DTeach your agent to conduct herself in a customer friendly and professional manner. She was quite unfriendly and very critical of my parking job (I could not understand her instructions likely due to her being distracted by a cell phone call) as well as the manner in which we attached our safety chain. She proceeded to hurl the trailer tongue on the pavement after detaching the trailer. Not sure what all that anger was about, but I did attempt to help and explain that we altered the safety chain to ensure we could attach a lock to prevent theft. We have had a trailer stolen in front of our house in the past.
Bill EI only rented a package of 6 moving blankets. They were brand new. Service phenomenal and extremely courteous. So much so I bought 5 of the quilted moving blankets.
thomas dOffer the renter the size of moving van they entered on the U-Haul website and were confirmed!!! We asked for a 20’ van, were approved and a day later were emailed that size was not available, only a 15’ van. That has been the only problem we have had with them for the past 6-7yrs.
Raymond MAmazing drop off. Rey quick and painless
Kris HI requested a drop off point, he placed it and then went in and changed it. I found out after I left by modifying the drop off it added more mileage and was way out from me!!! I had to pay more because of this !!!
anthony fI was charged $160 dollars more than the initial quote and now I’m being charged another $220 dollars on top of the $198 I was already charged. I am furious at U-Haul and this location and better get my money back plus compensation.
Lauren FGreat customer service. A well run operation!
Larry kThe 2 ladies was extremely helpful. My car broke down. They assist with a rental and with my car issue making way easier. They were polite and friendly. Made my frustrations a lot easier to deal with. Would highly recommend them too unlike the other place in Herber.
Joseph MEasy return.
JACK BChannel was great to work with and helped us with many recommendations since we are new to the area.
Brandon B | Overall ExperienceChannel was fantastic to work with and super helpful
Brandon BTHIS WAS A COMPLETELY POSITIVE EXPERIENCE, AND I HIGHLY RECOMMEND THIS STORAGE PLACE TO ANYONE WHO IS LOOKING FOR ONE IN THE HEBER AREA.
Mary E | Overall ExperienceWe have stored our items here for years, and have zero complaints. The Staff have always been extremely helpful and caring. We will use Time Storage in the future if the need ever arises again. A big THANK YOU to Shanel in the front office, she is the best.
Wright M | Overall ExperienceChannel keeps this place clean, neat, and friendly! I have storage units in UT, KY, and MN - none are as nice as Channel’s Timpanagos Storage!
Aaron C | Overall ExperienceAfter moving out in August and signing papers saying so I was charged for another month while the units I had rented sat empty (I assume) but they may have been rented to someone else. Either way the units are nice but be careful of what you are told.
Tad B | Overall ExperienceThese guys are a 10/10, I used my storage on a weekly basis and I cannot recommend them enough.
Stephani W | Overall ExperienceThis is the best storage facility I’ve ever used. The staff are so very helpful and super friendly. The units are very clean and secure. I will definitely use them again!!
Bonnie W | Overall ExperienceThis is exactly what I need. Assistance by phone to secure the unit after hours is emmensely appreciated. Unit appears new and clean. Access hours are generous. Thanks to Sherry in N. Carolina and Rich in Texas over the phone ...for your patient an courteous assistance to get access after hours. They were both ...awesome. Thank you Cheers
Carl B | ReservationChanelle does an amazing job managing this property!
julie m | Overall ExperienceWas very pleased with the service I received at this facility. The staff were always friendly and helpful.
Kelsey L | Overall ExperienceThus storage facility is wonderful! The access, even with many many feet of snow, was always maintained. Additionally, the storage stayed super dry and clean with roofs buried all winter. The staff is professional, friendly, snd extremely helpful. I would recommend Timpanogas storage in Heber for any type of personal or business storage needs barnone.
laura u | Overall ExperienceChanelle is VERY friendly and helpful! Dealing with a local company from long distance was challenging, yet she helped me out! VERY professional and freindly!
Michael H | Overall ExperienceChanelle and her staff are amazing. They work so hard to keep the facility and trucks well maintained and always go above and beyond for the customers. Chanelle is an angel sent from above. She was so helpful to me with all my requests. I couldn’t have done this move without her!
Anne W | Overall Experience1st Class Facility. Really liked Chanelle. Always available, positive attitude, and professional!
Greg C | Overall ExperienceI stored with them for about two to two and a half years. The staff has got to be the most kind and helpful people I’ve ever had business with! I’m not going to lie there’s been times where I wasn’t able to get my payment in on time. Despite that I hadn’t paid yet, they worked with me on that. They were flexible with me as much as they could. I never thought I’d miss people I don’t know personally, but some of the staff here I will miss dearly. Thank you guys SO much!
Ashlie F | Overall ExperienceThe staff was always helpful and we never had issues in the 3 years we were there.
Anissa W | Overall ExperienceChanelle De Bois and her staff were professional and eager to assist in any way they could. She is exceptionally friendly and thorough in everything she does.
HARRY P | Overall ExperienceWonderful facility! Friendly, helpful staff. Thank you!!
Marsha H | Overall ExperienceAlways super kind and helpful. Great facilities. Would recommend 100%!
JOHN M | Overall ExperienceThe team at this facility are extremly helpful!
Brian B | Overall ExperienceGreat place, great employees, they were above and beyond helpful
Troy S | Overall ExperienceAwesome job there. Chanelle De Bois helped me when I first moved in. I originally had a small unit, but after seeing it and feeling it was too small, she showed me the 10X10 unit that was perfect. When I moved out, she was super helpful in getting the truck I needed. Awesome person for the job there.
Robert D | Overall ExperienceTamara and her staff were awesome to work with!! We were building and selling our home during Covid and it was a very stressful Challenge for my husband and I. We started out renting 1 storage locker and ended up with 4 packed full. Tamara and her staff did everything possible to help find extra storage lockers for us. They were always very helpful and friendly! Thank you for helping us manage a very stressful and challenging time in our lives! I would highly recommend Timpagoes storage !!!
Karen O | Overall ExperienceA fantastic storage facility. I would definitely recommend this facility.
Randi S | Overall ExperienceTimpanogos storage is a great facility, it's maintained well, clean, and the staff is friendly and great to work with!
Erik M | Overall ExperienceMy experience was great. The people are very friendly and the facility works well.
David P | Overall ExperienceThe facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Thank you.
Leslie W | Overall ExperienceA great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.
Julia V | Overall ExperienceTamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!
Don M | Overall ExperienceTamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Thank you.
Todd S | Overall ExperienceBest storage unit I've ever had.
Janelle S | Overall ExperienceThis facility met all my storage needs. I was very pleased with my experience.
Rose L | Overall ExperienceVery nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.
Carol S | Overall Experience100% recommend. So clean, such a nice facility and above and beyond help from the staff
Colette A | Overall ExperienceWell located for our needs, Units were immaculate.
Robert F | Overall ExperienceI highly recommend this facility. The units are clean and secure. I can’t say enough about the staff. They are friendly and provide excellent service. I will definitely use this facility the next time I need a storage unit.
Maureen T | Overall ExperienceI just love the girl that works in the office. Very nice, very professional!
Kathy L | Overall ExperienceThey could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.
Lori S | Overall ExperienceThe Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.
Teri B | Overall ExperienceTamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does! We’ll be back. And because of her service, I’ll spread the word to park city! Thanks. Ann
ANN M | Overall ExperienceTamara does a great job
rick k | Overall ExperienceThe site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.
Terry H | Overall ExperienceOur experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.
Steve S | ReservationFacilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!
Kathrine N | ReservationI wasn’t available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P
Brent S | ReservationVery kind and accommodating staff. Facilities are beautiful!
Cassandra B | ReservationGreat service and facility, will recommend.
William H | ReservationVery clean. Brand new! I like the location and the staff was very helpful.
Megan D | ReservationLove this place. Management is super friendly, prices are great, and facility is brand new and top notch!
james a | ReservationClean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.
Steven K | ReservationExcellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.
Mark H | Overall ExperienceWas robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.
Jody K | Overall ExperienceThe staff was very helpful and friendly. The unit was clean and secure.
Penny L | ReservationStill under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.
Jody K | ReservationThe storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity
H B | Reservation