Customer Reviews for Timpanogos Storage
(U-Haul Neighborhood Dealer)

941 reviews

165 S 800 W   Heber City, UT 84032

(435) 657-5119

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 657-5119

165 S 800 W
Heber City, UT 84032

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

PAUL M 
Rating:
4.0

We rented for three years. I don’t think they should be able to raise the rate on you. That was the only frustration. Otherwise it’s a very good place.

Jeremy T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard R  |  Overall Experience 
Rating:
5.0

Everything was good, the service is affordable and fast, and the customer service was excellent.

Santiago R 
Rating:
4.0

This is a staff that works inside and outside to meet customer needs. A larger counter for rental and returns computers with telehones multiple lines on both sides and in middle where staff aren't forced to reach across to answer a call if there is one on hold. Maybe, another person needed for just telephone calls. Inquiry calls are still an business builder and seems phone calls are here to stay even with computers.

TONYA G 
Rating:
5.0

An ice scraper! And the vehicle clock set to correct local time.

KAREN T 
Rating:
5.0

Customer did not leave a comment.

Jeff F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Best storage in the Heber Valley / Park City area! Highly recommend. They are organized, helpful and caring. A top notch climate controlled storage facility.

Maureen M  |  Overall Experience 
Rating:
5.0

Excellent service! Thank you!

JOHN A 
Rating:
5.0

Good service and very clean truck.

TED G 
Rating:
5.0

We rented a unit for much longer than originally planned. I always felt safe there no matter what time I went. The buildings inside and out were always clean. I would highly recommend.

Donna M  |  Overall Experience 
Rating:
5.0

They were very helpful, the drop-off was quick and easy.

Raymond H 
Rating:
5.0

I was so amazed by how friendly and helpful everyone was during the rental and return process. We were a "hot mess" ourselves, forgetting critical items, having trouble backing up at the end of the rental period, etc. They made everything go well for us. Thank You!

WAYNE M 
Rating:
5.0

Customer did not leave a comment.

RALPH M 
Rating:
5.0

Excellent Experience, will definitely rent here again.

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

MILLICENT F 
Rating:
5.0

Customer did not leave a comment.

Bruce S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William L 
Rating:
2.0

I did not appreciate getting a call from the lady wanting to know where my truck was when I had already told the man and he gave me the instructions for after hours. She made me feel really bad so I returned the trip without even completing my task.

JENNIFER D 
Rating:
5.0

Customer did not leave a comment.

Clyde W 
Rating:
5.0

It's my 3rd time renting. The staff is always amazing and helpful. The units are clean, well lit and would recommend renting here!!!

Tiffany R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack H 
Rating:
5.0

Keep the truck running good Thank for a great trip

JERRY S 
Rating:
5.0

I've know the folks at the Heber store for a few years now. Always polite, clean and willing to help.

Robb A 
Rating:
5.0

Customer did not leave a comment.

BRYAN M 
Rating:
5.0

Lisa was great to work with. Storage facility is A+ Keep up the great work.

ALAN G 
Rating:
5.0

Customer did not leave a comment.

Marty C  |  Overall Experience 
Rating:
5.0

Very nice and helpful people!

NGEL L 
Rating:
5.0

Customer did not leave a comment.

steve f 
Rating:
5.0

The staff and facility are first class and would highly recommend Timpanigos Storage to anyone.

Scott J  |  Overall Experience 
Rating:
5.0

The staff is wonderful! The units are well maintained.

GLEN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Customer did not leave a comment.

ROSEMARIE P 
Rating:
5.0

Customer service is top notch. Polite, thorough and efficient, perfect combination. I’d suggest this U-Haul to anyone, perhaps my best experience in over 20 years. Thank you

NATHAN W 
Rating:
5.0

Extremely friendly and knowledgable staff!

David J 
Rating:
5.0

Customer did not leave a comment.

KAREN T 
Rating:
5.0

Customer did not leave a comment.

Juan S 
Rating:
5.0

Very helpful, fast and efficient. These ladies are fantastic!

GINA L 
Rating:
5.0

Customer did not leave a comment.

DANA B 
Rating:
5.0

Local vendor is excellent— very helpful.

SI H 
Rating:
5.0

This is a great U-Haul location.

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

ANASTASIA R 
Rating:
5.0

Customer did not leave a comment.

JACOB B 
Rating:
5.0

Uhaul app unstable. Dropped repeatedly during pickup & return processes.

Richard N 
Rating:
4.0

Customer did not leave a comment.

Chad L 
Rating:
5.0

This was such a a quick and easy rental. Chanel did an outstanding job.

JOSEPH M 
Rating:
5.0

Very personable and helpful staff. Very easy ingress/egress. Great experience after a long trip.

CHRISTOPHER S 
Rating:
5.0

Your rep at this location was very helpful and professional.

MICHAEL B 
Rating:
5.0

Kind and friendly staff. Very helpful. After a long 2 day drive it was so nice to see their smiles and be treated so nicely.

JAY O 
Rating:
5.0

Customer did not leave a comment.

KEITH L 
Rating:
5.0

Customer did not leave a comment.

Tyler B 
Rating:
5.0

Timopanogas Storage is a spotlessly clean and welcoming place of business. The two ladies working there are wonderful and make sure you have everything you need for a successful outcome, whatever your project is. Five stars!!

Mitch K 
Rating:
3.0

All excellent except for some confusion over a mischarge to the account. Someone at the front desk insisted the credit (to reverse the mischarge) was also to my credit card. It never showed up which I tried unsuccessfully to explain to this person - twice. It appears to me the credit for the mischarge was only to my account - not also to my credit card. You can see this by how, after the final charge was taken to the account, there is a credit due to me. It was frustrating that the person at the front desk was so sure of herself all the while she was mistaken. Now you know. I would like the residual credit on the account to actually be sent to my credit card now. Thanks

Merrianne L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid B 
Rating:
5.0

Timpanogos Storage is the very best, safest place if you need to store your possessions. My unit was climate controlled and well protected. I can't say enough good about Timpanogos Storage and I highly recommend it.

Pat O  |  Overall Experience 
Rating:
5.0

Do not make declining moving supplies so difficult. The website default is set up to almost trick you into buying supplies.

D D 
Rating:
5.0

Host was fabulous and very thorough She did everything great Just wish the truck worked better It was terrible (steering, ride etc) It just didn’t feel safe at all

Rudolph M 
Rating:
5.0

Thank you guys! I appreciate cha!

Hunter G 
Rating:
5.0

Chandelle and Peggy were efficient and courteous. It was the best U-haul rental experience I have ever had; clean store, prepared paperwork and ease of attaching the trailer. The unit was clean and everything was inside and ready to go.

Melanie K 
Rating:
5.0

Customer did not leave a comment.

Tori O 
Rating:
5.0

Customer did not leave a comment.

Clive W 
Rating:
5.0

Customer did not leave a comment.

Shirley H 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

Robert D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat C 
Rating:
5.0

Hunter was extremely helpful--a great employee.

jason w 
Rating:
5.0

Chanel went above and beyond to assist me through a bit of a scheduling complication. She was logical and reasonable. It was very nice interacting with a professional who cared about me

MATTHEW S 
Rating:
3.0

The computer system wasn't working for the employees and they were frustrated with it

Melisa C 
Rating:
5.0

Customer did not leave a comment.

Greg D 
Rating:
5.0

Customer did not leave a comment.

Greg D 
Rating:
5.0

First time renting a U-Haul and the staff was amazing. Help me with all my questions.

Jose C 
Rating:
5.0

have google maps locate the properly- or leave a note on the site that google maps is a problem; not UHaul's fault but annoying just the same. otherwise great experience

Stephen S 
Rating:
5.0

Peggy, Hunter and Channel were so accommodating with impeccable service. We didn't know what kind of truck we needed at what time so we jumped the gun with our rental. We realized we had made a mistake and they helped us get the right rental immediately the next day.

THANE V 
Rating:
5.0

Customer did not leave a comment.

Ben B 
Rating:
4.0

Customer did not leave a comment.

mike s 
Rating:
5.0

Got me hooked up and on my way quickly.

CJ S 
Rating:
5.0

The corporate Uhaul computer systems seem to be down almost every time I visit a Uhaul. Please upgrade your systems!

Jim E 
Rating:
5.0

Customer did not leave a comment.

Steven O 
Rating:
5.0

Customer did not leave a comment.

Sara S 
Rating:
5.0

Customer did not leave a comment.

SUZANNE G 
Rating:
5.0

Great desk help.

Ted G 
Rating:
5.0

Customer did not leave a comment.

Brooke P 
Rating:
4.0

Rental pick-up time was delayed 2 1/2 hours. Was very inconvienent. Had a crew ready to load a truck a 9:30. Had to wait until noon.

Brad V 
Rating:
5.0

Maintenance of your equipment. The DOT date on the blown tire was May of 2020. It was well past its service life. The leaking tire was dated 2018.

Willam K 
Rating:
5.0

Customer did not leave a comment.

Angel A 
Rating:
5.0

You were very helpful, friendly and made the entire process quick and easy. I appreciated that you hooked the trailer up.

Paul B 
Rating:
4.0

Customer did not leave a comment.

Austin W 
Rating:
5.0

Great location! Very helpful and kind staff.

Nicole D 
Rating:
3.0

Teach your agent to conduct herself in a customer friendly and professional manner. She was quite unfriendly and very critical of my parking job (I could not understand her instructions likely due to her being distracted by a cell phone call) as well as the manner in which we attached our safety chain. She proceeded to hurl the trailer tongue on the pavement after detaching the trailer. Not sure what all that anger was about, but I did attempt to help and explain that we altered the safety chain to ensure we could attach a lock to prevent theft. We have had a trailer stolen in front of our house in the past.

Bill E 
Rating:
5.0

I only rented a package of 6 moving blankets. They were brand new. Service phenomenal and extremely courteous. So much so I bought 5 of the quilted moving blankets.

thomas d 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
4.0

Offer the renter the size of moving van they entered on the U-Haul website and were confirmed!!! We asked for a 20’ van, were approved and a day later were emailed that size was not available, only a 15’ van. That has been the only problem we have had with them for the past 6-7yrs.

Raymond M 
Rating:
5.0

Amazing drop off. Rey quick and painless

Kris H 
Rating:
5.0

Customer did not leave a comment.

Wayne H 
Rating:
5.0

Customer did not leave a comment.

courtney m 
Rating:
5.0

Customer did not leave a comment.

Christian W 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Jennifer E 
Rating:
5.0

Customer did not leave a comment.

Millie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer D 
Rating:
1.0

I requested a drop off point, he placed it and then went in and changed it. I found out after I left by modifying the drop off it added more mileage and was way out from me!!! I had to pay more because of this !!!

anthony f 
Rating:
1.0

I was charged $160 dollars more than the initial quote and now I’m being charged another $220 dollars on top of the $198 I was already charged. I am furious at U-Haul and this location and better get my money back plus compensation.

Lauren F 
Rating:
5.0

Customer did not leave a comment.

MARK S  |  Overall Experience 
Rating:
5.0

Great customer service. A well run operation!

Larry k 
Rating:
5.0

Customer did not leave a comment.

Bill T 
Rating:
5.0

Customer did not leave a comment.

Dawn R 
Rating:
5.0

The 2 ladies was extremely helpful. My car broke down. They assist with a rental and with my car issue making way easier. They were polite and friendly. Made my frustrations a lot easier to deal with. Would highly recommend them too unlike the other place in Herber.

Joseph M 
Rating:
5.0

Easy return.

JACK B 
Rating:
5.0

Customer did not leave a comment.

Richard S  |  Overall Experience 
Rating:
5.0

Channel was great to work with and helped us with many recommendations since we are new to the area.

Brandon B  |  Overall Experience 
Rating:
5.0

Channel was fantastic to work with and super helpful

Brandon B 
Rating:
5.0

Customer did not leave a comment.

Nikola D 
Rating:
5.0

Customer did not leave a comment.

aaren l 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

James D  |  Overall Experience 
Rating:
5.0

THIS WAS A COMPLETELY POSITIVE EXPERIENCE, AND I HIGHLY RECOMMEND THIS STORAGE PLACE TO ANYONE WHO IS LOOKING FOR ONE IN THE HEBER AREA.

Mary E  |  Overall Experience 
Rating:
5.0

We have stored our items here for years, and have zero complaints. The Staff have always been extremely helpful and caring. We will use Time Storage in the future if the need ever arises again. A big THANK YOU to Shanel in the front office, she is the best.

Wright M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S  |  Overall Experience 
Rating:
5.0

Channel keeps this place clean, neat, and friendly! I have storage units in UT, KY, and MN - none are as nice as Channel’s Timpanagos Storage!

Aaron C  |  Overall Experience 
Rating:
3.0

After moving out in August and signing papers saying so I was charged for another month while the units I had rented sat empty (I assume) but they may have been rented to someone else. Either way the units are nice but be careful of what you are told.

Tad B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karalyn V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William K  |  Overall Experience 
Rating:
5.0

These guys are a 10/10, I used my storage on a weekly basis and I cannot recommend them enough.

Stephani W  |  Overall Experience 
Rating:
5.0

This is the best storage facility I’ve ever used. The staff are so very helpful and super friendly. The units are very clean and secure. I will definitely use them again!!

Bonnie W  |  Overall Experience 
Rating:
5.0

This is exactly what I need. Assistance by phone to secure the unit after hours is emmensely appreciated. Unit appears new and clean. Access hours are generous. Thanks to Sherry in N. Carolina and Rich in Texas over the phone ...for your patient an courteous assistance to get access after hours. They were both ...awesome. Thank you Cheers

Carl B  |  Reservation 
Rating:
5.0

Chanelle does an amazing job managing this property!

julie m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audreay P  |  Overall Experience 
Rating:
5.0

Was very pleased with the service I received at this facility. The staff were always friendly and helpful.

Kelsey L  |  Overall Experience 
Rating:
5.0

Thus storage facility is wonderful! The access, even with many many feet of snow, was always maintained. Additionally, the storage stayed super dry and clean with roofs buried all winter. The staff is professional, friendly, snd extremely helpful. I would recommend Timpanogas storage in Heber for any type of personal or business storage needs barnone.

laura u  |  Overall Experience 
Rating:
5.0

Chanelle is VERY friendly and helpful! Dealing with a local company from long distance was challenging, yet she helped me out! VERY professional and freindly!

Michael H  |  Overall Experience 
Rating:
5.0

Chanelle and her staff are amazing. They work so hard to keep the facility and trucks well maintained and always go above and beyond for the customers. Chanelle is an angel sent from above. She was so helpful to me with all my requests. I couldn’t have done this move without her!

Anne W  |  Overall Experience 
Rating:
5.0

1st Class Facility. Really liked Chanelle. Always available, positive attitude, and professional!

Greg C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patience B  |  Overall Experience 
Rating:
5.0

I stored with them for about two to two and a half years. The staff has got to be the most kind and helpful people I’ve ever had business with! I’m not going to lie there’s been times where I wasn’t able to get my payment in on time. Despite that I hadn’t paid yet, they worked with me on that. They were flexible with me as much as they could. I never thought I’d miss people I don’t know personally, but some of the staff here I will miss dearly. Thank you guys SO much!

Ashlie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob C  |  Overall Experience 
Rating:
5.0

The staff was always helpful and we never had issues in the 3 years we were there.

Anissa W  |  Overall Experience 
Rating:
5.0

Chanelle De Bois and her staff were professional and eager to assist in any way they could. She is exceptionally friendly and thorough in everything she does.

HARRY P  |  Overall Experience 
Rating:
5.0

Wonderful facility! Friendly, helpful staff. Thank you!!

Marsha H  |  Overall Experience 
Rating:
5.0

Always super kind and helpful. Great facilities. Would recommend 100%!

JOHN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis N  |  Overall Experience 
Rating:
5.0

The team at this facility are extremly helpful!

Brian B  |  Overall Experience 
Rating:
5.0

Great place, great employees, they were above and beyond helpful

Troy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron G  |  Overall Experience 
Rating:
5.0

Awesome job there. Chanelle De Bois helped me when I first moved in. I originally had a small unit, but after seeing it and feeling it was too small, she showed me the 10X10 unit that was perfect. When I moved out, she was super helpful in getting the truck I needed. Awesome person for the job there.

Robert D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael F  |  Overall Experience 
Rating:
5.0

Tamara and her staff were awesome to work with!! We were building and selling our home during Covid and it was a very stressful Challenge for my husband and I. We started out renting 1 storage locker and ended up with 4 packed full. Tamara and her staff did everything possible to help find extra storage lockers for us. They were always very helpful and friendly! Thank you for helping us manage a very stressful and challenging time in our lives! I would highly recommend Timpagoes storage !!!

Karen O  |  Overall Experience 
Rating:
5.0

A fantastic storage facility. I would definitely recommend this facility.

Randi S  |  Overall Experience 
Rating:
5.0

Timpanogos storage is a great facility, it's maintained well, clean, and the staff is friendly and great to work with!

Erik M  |  Overall Experience 
Rating:
5.0

My experience was great. The people are very friendly and the facility works well.

David P  |  Overall Experience 
Rating:
5.0

The facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Thank you.

Leslie W  |  Overall Experience 
Rating:
5.0

A great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.

Julia V  |  Overall Experience 
Rating:
5.0

Tamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!

Don M  |  Overall Experience 
Rating:
5.0

Tamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Thank you.

Todd S  |  Overall Experience 
Rating:
5.0

Best storage unit I've ever had.

Janelle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVE P  |  Overall Experience 
Rating:
5.0

This facility met all my storage needs. I was very pleased with my experience.

Rose L  |  Overall Experience 
Rating:
5.0

Very nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.

Carol S  |  Overall Experience 
Rating:
5.0

100% recommend. So clean, such a nice facility and above and beyond help from the staff

Colette A  |  Overall Experience 
Rating:
5.0

Well located for our needs, Units were immaculate.

Robert F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waldo G  |  Overall Experience 
Rating:
5.0

I highly recommend this facility. The units are clean and secure. I can’t say enough about the staff. They are friendly and provide excellent service. I will definitely use this facility the next time I need a storage unit.

Maureen T  |  Overall Experience 
Rating:
5.0

I just love the girl that works in the office. Very nice, very professional!

Kathy L  |  Overall Experience 
Rating:
5.0

They could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.

Lori S  |  Overall Experience 
Rating:
5.0

The Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.

Teri B  |  Overall Experience 
Rating:
5.0

Tamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does! We’ll be back. And because of her service, I’ll spread the word to park city! Thanks. Ann

ANN M  |  Overall Experience 
Rating:
5.0

Tamara does a great job

rick k  |  Overall Experience 
Rating:
5.0

The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.

Terry H  |  Overall Experience 
Rating:
5.0

Our experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.

Steve S  |  Reservation 
Rating:
5.0

Facilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!

Kathrine N  |  Reservation 
Rating:
5.0

I wasn’t available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P

Brent S  |  Reservation 
Rating:
5.0

Very kind and accommodating staff. Facilities are beautiful!

Cassandra B  |  Reservation 
Rating:
5.0

Great service and facility, will recommend.

William H  |  Reservation 
Rating:
5.0

Very clean. Brand new! I like the location and the staff was very helpful.

Megan D  |  Reservation 
Rating:
5.0

Love this place. Management is super friendly, prices are great, and facility is brand new and top notch!

james a  |  Reservation 
Rating:
5.0

Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.

Steven K  |  Reservation 
Rating:
5.0

Excellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.

Mark H  |  Overall Experience 
Rating:
1.0

Was robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.

Jody K  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. The unit was clean and secure.

Penny L  |  Reservation 
Rating:
4.0

Still under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.

Jody K  |  Reservation 
Rating:
3.0

The storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity

H B  |  Reservation 
No reviews have been submitted for this location.

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