Customer Reviews for Timpanogos Storage
(U-Haul Neighborhood Dealer)

377 reviews

165 S 800 W   Heber City, UT 84032

(435) 657-5119

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 657-5119

165 S 800 W
Heber City, UT 84032

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leo J. 
Rating:
5.0

No improvement needed

MARK P. 
Rating:
5.0

Chanelle was one of the nicest people I've done business with! Thank you so much for the pleasant experience!

Shane H. 
Rating:
5.0

all staff members were pleasant and knowledgeable.

Scott T. 
Rating:
5.0

Chaline and Shane were both very helpful.

Quinn E. 
Rating:
5.0

Keep up the great work

DAVID O. 
Rating:
5.0

Shane and the ladies Timpanogos Storage were great! Very helpful, friendly and made the rental very easy.

Andrew L. 
Rating:
5.0

The workers were awesome

Michael S. 
Rating:
1.0

When I completed my online rental for my uhaul I chose to not purchase the insurance. I have the receipt from U-Haul saying explicitly that I chose no insurance. On pick up day for my U-Haul, I was working so I had a family member go to pick it up. The customer service representative(Chanelle) added the insurance to my bill without notifying me. When I called and asked about it, she told me that my family member approved the insurance sale. This was not true. I have been going back and forth with said representative for about a month now and I still have not gotten back the 75$ insurance fee. I highly doubt that I will get this back at this point. The uhaul I rented was dropped off at the drop off location without any damage. If you want to avoid having charges made to your card without your permission, I would avoid this location.

Scott M. 
Rating:
5.0

Working with Channele was a pleasure. She was extremely helpful and made everything easy. I truly enjoyed working with her.

Tamara K. 
Rating:
5.0

Possibly the nicest person I have ever met

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Morgan C. 
Rating:
5.0

The asst manager Chanelle is amazing!!

Susan B. 
Rating:
5.0

Chanel is very professional and knowledgeable. We really appreciate the whole team there.

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Ross M. 
Rating:
5.0

Nothing. It was great.

kevin K. 
Rating:
5.0

Everything was great! Chanelle was very professional and easy to work with. The trucks are also very clean and well maintained!

Ty S. 
Rating:
5.0

We were so happy the attendant was so willing to check us in even though we had opted for mobile pick up and it was closing time. There was a glitch with our account and the reservation was not showing up online. She was more than happy to help and very gracious. With her willingness to stay a little past closing time, we were able to successfully pick up our rental. It was super easy and the truck was clean and ready to go. Thank you!!!

Marianne W. 
Rating:
5.0

Nice experience!

Bryce J. 
Rating:
5.0

Customer did not leave a comment.

Sofia G. 
Rating:
3.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

The people and equipment at this location are the nicest I've experienced. I will always select this location for this reason.

Leslie K. 
Rating:
5.0

Friendly and Professional. Excellent experience

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Allen Dean P. 
Rating:
5.0

Chanelle was absolutely amazing! Her positive, informative and friendly disposition as well as approach was truly refreshing and created an effortless experience; exemplar for how all customer service experiences can be! Thank you Chanelle and team

Matt F. 
Rating:
5.0

I'm sorry I don't know the name of the lady up there working, she is very helpful, friendly and professional

pepito M. 
Rating:
5.0

I used this location twice this week and the girls that helped me out were fast friendly and amazing. I was in and out in less than 5 min both times. Definitely would recommend this pickup location.

Dallas L. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

This location is excellent!

David H. 
Rating:
5.0

Great service and assistance.

Jim T. 
Rating:
5.0

Nice location, very clean and well organized. Most rentals were clean except for one that was covered in mud.

David D. 
Rating:
5.0

Chanelle was extremely helpful and I felt bad returning a muddy trailer (the outside). Having a hose bib available would be helpful to hose down muddy or road dirt trailers. Thanks Chanelle!

John N. 
Rating:
5.0

Chanelle was fantastic, she made everything so easy for me.

Cody P. 
Rating:
5.0

Channel was very friendly and helpful.

Alice W. 
Rating:
5.0

The person who helped me out - Chanelle - was absolutely wonderful. So helpful and kind.

Trevor R. 
Rating:
5.0

I have used this location and worked with Chanelle on several occasions. Both times have been an excellent experience. The location is easy to get to and Chanelle is organized, knowledgeable and quick. The equipment was clean and functioned perfectly. I highly recommend using Timpanogos U-Haul. John B

John B. 
Rating:
5.0

The representative Chantelle was courteous, patient , professional and an absolute pleasure to deal with… I shall not be renting from any other U Haul locations in Heber Utah… they can learn from this individual what customer service means…

Ashley G. 
Rating:
5.0

I rented here for my big across state move and had some issues locking my keys in my van Tamara and Chanelle were so sweet and helpful. They found a way to get the door unlocked without having to call a locksmith with no extra charges. They made sure that everything was secure so that my trip was as safe as possible. I'm so glad they were there for the first half of this trip. I would highly reccomend this location to anyone.

Amelia W. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

Kip J. 
Rating:
5.0

If the vehicle comes back in good condition, reimburse us for the insurance

troy B. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

KIRSTON B. 
Rating:
5.0

Customer did not leave a comment.

Joe P. 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

My second time renting a U-Haul truck from this location. Both times, friendly/helpful staff, clean vehicle, and easy check-in/out.

Deana P. 
Rating:
5.0

So friendly, my favorite U-haul location.

Erica L. 
Rating:
5.0

Tamara and her staff were awesome to work with!! We were building and selling our home during Covid and it was a very stressful Challenge for my husband and I. We started out renting 1 storage locker and ended up with 4 packed full. Tamara and her staff did everything possible to help find extra storage lockers for us. They were always very helpful and friendly! Thank you for helping us manage a very stressful and challenging time in our lives! I would highly recommend Timpagoes storage !!!

Karen O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

A fantastic storage facility. I would definitely recommend this facility.

Randi S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO S. 
Rating:
5.0

Our attendant was super helpful. She is knowledgeable and helped to make our rental experience positive. Was her name Tamara? She is a great representative of UHaul. Mike Glenn Midway, Utah

Mike G. 
Rating:
4.0

The ladies do good job at this location. Thank you!

Mike S. 
Rating:
5.0

Customer did not leave a comment.

davey K. 
Rating:
5.0

Great customer service. Very thorough. Very helpful.

Zach B. 
Rating:
5.0

Customer did not leave a comment.

darin P. 
Rating:
5.0

Easy access, easy check in process, friendly service

Rob B. 
Rating:
5.0

Tamara and Chanelle were extremely friendly and helpful!!! I would be back just because of them. They were very detailed and touched on everything that I needed to know. It was nice having not having to worry about my uHaul after an already stressful moving week. Thank you ladies!!!

Ron B. 
Rating:
5.0

Timpanogos storage is a great facility, it's maintained well, clean, and the staff is friendly and great to work with!

Erik M.  |  Overall Experience 
Rating:
1.0

Rude customer service

LYDIA J. 
Rating:
4.0

Fantastic customer service and assistance.

STEPHANIE U. 
Rating:
5.0

great store, have used multiple times

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

JACOB M. 
Rating:
5.0

Easy rental, great service.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANO G. 
Rating:
5.0

The customer service lady Channel was excellent and so very pleasant!

KENNETH W. 
Rating:
5.0

The staff was very friendly and helpful.

ANDRENA W. 
Rating:
5.0

Keep Chantelle. She is a tremendous asset to your company. I would absolutely rent here again solely because of how pleasant Chantelle is.

MICHAEL T. 
Rating:
5.0

Quick service by a friendly rep. The truck was clean and in good shape.

STEPHENR W. 
Rating:
5.0

My experience was great. The people are very friendly and the facility works well.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

great customer service. love my aussie friend!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

ARVID C. 
Rating:
5.0

Customer did not leave a comment.

Kimball U. 
Rating:
5.0

Chanelle was amazing!

brian S. 
Rating:
5.0

Very nice place. Exceptional office help.

Ted G. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

The facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Thank you.

Leslie W.  |  Overall Experience 
Rating:
2.0

I accepted the vehicle as it was because I had a time frame to work, however the windows were dirty , the engine and transmission were well used and shifting should have been smoother. Other than those items , it served my purpose.

JOSEPH M. 
Rating:
5.0

I booked my trailer last minute, so I can expect some inconvenience on my end, but I was very surprised that the nearest trailer in the size I needed was so far away.

STEWART S. 
Rating:
5.0

Customer did not leave a comment.

LORRY P. 
Rating:
5.0

Personable and professional, it just doesn't get any better :-)

DARCY S. 
Rating:
5.0

Nothing! Service was excellent as was the lady that checked me out for my rental.

GERALD G. 
Rating:
5.0

We had an amazing experience with our move and Chanel was great!! Very friendly and helpful.

GREGORY R. 
Rating:
5.0

Nothing! Chanel was so helpful!

ROBERT M. 
Rating:
5.0

Excellent service!

SANFORD M. 
Rating:
5.0

The people at this location are friendly, knowledgeable and helpful. The truck itself was a little older but very clean. Good people here.

MARK L. 
Rating:
5.0

Very clean facility and the Uhaul check in app is convenient and easy to use.

MARK K. 
Rating:
5.0

A great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.

Julia V H.  |  Overall Experience 
Rating:
5.0

Tamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!

Don M.  |  Overall Experience 
Rating:
5.0

Tamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Thank you.

Todd S.  |  Overall Experience 
Rating:
5.0

Best storage unit I've ever had.

Janelle S.  |  Overall Experience 
Rating:
5.0

Nothing! Maybe some how create a ramp!

Adam S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Friendly and very customer oriented. I would use them again for sure!

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Quick and easy and friendly👍🏻

RANDALL R. 
Rating:
5.0

Excellent service!

SANFORD M. 
Rating:
5.0

Friendly and knowledgeable personnel. I enjoy using this U-Haul location very much!

KAREN P. 
Rating:
5.0

Everything was excellent. No surprises. Employees were knowledge able and helpful. Everything was explained. Thank you for asking.

Jayne C. 
Rating:
5.0

Customer did not leave a comment.

desiree M. 
Rating:
5.0

Customer did not leave a comment.

desiree M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

The person who helped me was awesome! I can't remember her name but she was originally from France. Great job!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

STEVE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

This facility met all my storage needs. I was very pleased with my experience.

Rose L.  |  Overall Experience 
Rating:
5.0

Very nice storage facility. I drove out from California, returned the trailer to this location, and stored my things for a few months. The ladies at this location were very friendly and the grounds were spotless inside and outside.

Carol S.  |  Overall Experience 
Rating:
5.0

100% recommend. So clean, such a nice facility and above and beyond help from the staff

Colette A.  |  Overall Experience 
Rating:
5.0

Well located for our needs, Units were immaculate.

Robert F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waldo G.  |  Overall Experience 
Rating:
5.0

I highly recommend this facility. The units are clean and secure. I can’t say enough about the staff. They are friendly and provide excellent service. I will definitely use this facility the next time I need a storage unit.

Maureen T.  |  Overall Experience 
Rating:
5.0

I just love the girl that works in the office. Very nice, very professional!

Kathy L.  |  Overall Experience 
Rating:
5.0

They could use some ice removal, it was pretty bad in front of my unit. But otherwise, the people and facility are great.

Lori S.  |  Overall Experience 
Rating:
5.0

The Staff was great, helpful, nice and knowledgable. We rented over the phone while living in a different state. The process was so easy due to the great ladies in the office. Our experience was truly great thanks to the ladies in the office.

Teri B.  |  Overall Experience 
Rating:
5.0

Tamra is such an asset to your organization! She is quick, helpful, efficient and is a delight. I hope she knows how much you appreciate the work she does! We’ll be back. And because of her service, I’ll spread the word to park city! Thanks. Ann

ANN M.  |  Overall Experience 
Rating:
5.0

Tamara does a great job

rick k.  |  Overall Experience 
Rating:
5.0

The site manager was outstanding, the facility was always clean, the pricing for the unit was fair, and I highly recommend Timpanogos Storage to anyone.

Terry H.  |  Overall Experience 
Rating:
5.0

Our experience in reserving units for January was very pleasant. They were fair, organized, and professional. The facility is beautiful and clean. We look forward to storing our belongings there.

Steve S.  |  Reservation 
Rating:
5.0

Facilities are clean, convenient, and the staff was very friendly and helpful. Great experience moving in!

Kathrine N.  |  Reservation 
Rating:
5.0

I wasn’t available to move in yesterday, but will be coming over tomorrow in order to get checked into my unit. Looking forward to it. P

Brent S.  |  Reservation 
Rating:
5.0

Very kind and accommodating staff. Facilities are beautiful!

Cassandra B.  |  Reservation 
Rating:
5.0

Great service and facility, will recommend.

William H.  |  Reservation 
Rating:
5.0

Very clean. Brand new! I like the location and the staff was very helpful.

Megan D.  |  Reservation 
Rating:
5.0

Love this place. Management is super friendly, prices are great, and facility is brand new and top notch!

james a.  |  Reservation 
Rating:
5.0

Clean secure temp controlled indoor unit was easy to access. Office staff was very nice and professional.

Steve K.  |  Reservation 
Rating:
5.0

Excellent Location!! Great customer care. I learned Heber Police did not find any damage or sign of theft claimed by Jody K. Management also waived Jody's expenses and tried to meet with her.

Mark H.  |  Overall Experience 
Rating:
1.0

Was robbed, PD came over they saw how it was entered, doors can be opened with lock on manager said find another facility, charged different price every month. No resolution offered poor management.

Jody K.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. The unit was clean and secure.

Penny L.  |  Reservation 
Rating:
4.0

Still under construction, was asked to leave by work crew .said i was in their way. lost a couple days of moving due to this Mark manager is great.Will be great when complete. Confused about fee.

Jody K.  |  Reservation 
Rating:
3.0

The storage area slab was really dirty; I imagine the dust settled there for a period of time during construction prior to door installation. I would have like to vacuum, but there is no electricity

H B.  |  Reservation 
No reviews have been submitted for this location.

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