Customer Reviews for Timpanogos Storage
(U-Haul Neighborhood Dealer)

307 reviews

165 S 800 W   Heber City, UT 84032

(435) 657-5119

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(435) 657-5119

165 S 800 W
Heber City, UT 84032

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick service by a friendly rep. The truck was clean and in good shape.

STEPHENR W. 
Rating:
5.0

My experience was great. The people are very friendly and the facility works well.

David P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY J. 
Rating:
5.0

great customer service. love my aussie friend!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

ARVID C. 
Rating:
5.0

Customer did not leave a comment.

Kimball U. 
Rating:
5.0

Chanelle was amazing!

brian S. 
Rating:
5.0

Very nice place. Exceptional office help.

Ted G. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

The facility and staff were exceptional. The facility was always accessible and well- lit. I highly recommend this facility to anyone and appreciate the staff's assistance when needed. Thank you.

Leslie W.  |  Overall Experience 
Rating:
2.0

I accepted the vehicle as it was because I had a time frame to work, however the windows were dirty , the engine and transmission were well used and shifting should have been smoother. Other than those items , it served my purpose.

JOSEPH M. 
Rating:
5.0

I booked my trailer last minute, so I can expect some inconvenience on my end, but I was very surprised that the nearest trailer in the size I needed was so far away.

STEWART S. 
Rating:
5.0

Customer did not leave a comment.

LORRY P. 
Rating:
5.0

Personable and professional, it just doesn't get any better :-)

DARCY S. 
Rating:
5.0

Nothing! Service was excellent as was the lady that checked me out for my rental.

GERALD G. 
Rating:
5.0

We had an amazing experience with our move and Chanel was great!! Very friendly and helpful.

GREGORY R. 
Rating:
5.0

Nothing! Chanel was so helpful!

ROBERT M. 
Rating:
5.0

Excellent service!

SANFORD M. 
Rating:
5.0

The people at this location are friendly, knowledgeable and helpful. The truck itself was a little older but very clean. Good people here.

MARK L. 
Rating:
5.0

Very clean facility and the Uhaul check in app is convenient and easy to use.

MARK K. 
Rating:
5.0

A great Storage facility. The Climate Control is an added benefit. Well maintained and easy access. We utlized for 18 months and enjoyed the security of Timpanogos Storage.

Julia V H.  |  Overall Experience 
Rating:
5.0

Tamara and Chantelle were so helpful and friendly. They made our storage experience extremely pleasant!

Don M.  |  Overall Experience 
Rating:
5.0

Tamera has been extremely helpful both with my storage unit rental and several U-Haul rentals. This place is top notch and I will use them again when needed. Thank you.

Todd S.  |  Overall Experience 
Rating:
5.0

Best storage unit I've ever had.

Janelle S.  |  Overall Experience 
Rating:
5.0

Nothing! Maybe some how create a ramp!

Adam S. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Friendly and very customer oriented. I would use them again for sure!

RALPH B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Quick and easy and friendly👍🏻

RANDALL R. 
Rating:
5.0

Excellent service!

SANFORD M. 
Rating:
5.0

Friendly and knowledgeable personnel. I enjoy using this U-Haul location very much!

KAREN P. 
Rating:
5.0

Everything was excellent. No surprises. Employees were knowledge able and helpful. Everything was explained. Thank you for asking.

Jayne C. 
Rating:
5.0

Customer did not leave a comment.

desiree M. 
Rating:
5.0

Customer did not leave a comment.

desiree M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

The person who helped me was awesome! I can't remember her name but she was originally from France. Great job!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Good experience other than when we had to load and unload. Good trailer, towed nice.

RALPH D. 
Rating:
5.0

I recently rented a moving truck from Budget and my experience was horrible… location was dirty, representative was unprofessional and the truck was severely damaged….my experience with UHaul was unsurpassed and I shall always use UHaul going forward….

INGRID G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEROY S. 
Rating:
5.0

Customer did not leave a comment.

BEATRIZ R. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

Terry N. 
Rating:
5.0

Excellent service. Clean and professional. Highly recommend this location.

MELISSA W. 
Rating:
5.0

All my needs was met, they did great and are very polite

Terina K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
2.0

This was a sketchy location. It was very confusing. I had trouble finding anyone to help or confirm what to do. I unloaded the trailer myself and found my own place to leave the trailer. Once I had everything near complete a woman came out that was not of much help. The blessing was that while she was not much help she was incredibly sweet and nice that helped offset my frustration for the lack of help and direction. It was unclear if this was a storage unit place or a Uhaul location.

ROB R. 
Rating:
5.0

The facility and the staff were terrific - very friendly and helpful. The truck was clean and ultimately did the job but with 171,000 miles on it there were lots of rattles and the engine really labored with a load and sounded pretty tired. Otherwise it was great.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Great customer service at this location. I had trouble with the mobile app check in but the agent helped me get on my way quickly despite the problem with the app.

DONALD B. 
Rating:
5.0

Very good experience

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

This location was fine. However Tracy's in Heber dropped the ball. Had I not called them I never would have known they didn't have a trailer for me. I would have shown up at the designated pick up time with no trailer and no recourse with travel plans already made. A call from them would have been appropriate.

PAUL B. 
Rating:
5.0

Extraordinary customer service. They phoned me before I picked up the vehicle to see if I had any questions. Equally important, they phoned me at the end of the multi day rental to remind me of the drop off time. Truly amazing and fun team. A great experience.

MARTIN F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Joshua Alan G. 
Rating:
5.0

Customer did not leave a comment.

DJ C. 
Rating:
5.0

great team! thank u!

DAVID P. 
Rating:
2.0

I had tried to call the location indicating that I would be a few hours late. I was on hold for 20 minutes (as I was driving) so I gave up . Later, I got ahold of them and related what I would drop the trailer off at 5:30 pm. I was then called by the manager who did not get the information from the employee I called. I did get the trailer at the location by 5:30 (took the picture of it safely parked, but eventually got notification that I was charged $29.79-not the $20 that the contract indicated that i might get. I will not rent from that site again.

Marc B. 
Rating:
5.0

love the team. folks are friendly and great

DAVIDM P. 
Rating:
5.0

Customer did not leave a comment.

BRENT T. 
Rating:
5.0

Customer did not leave a comment.

EPIFANIO T. 
Rating:
5.0

This is directed for the trafficking representatives. I made a guaranteed reservation for a 20' truck. I called several times prior to picking it up to ensure it would be there and each time was told it would be. Three days before moving, I was told I was “upgraded” to a 26' truck. It was not an upgrade, but a major inconvenience. Not only was it much bigger than needed, but would also cost me an increase in gas based on distance traveled. When I arrived a 20' truck was there and reserved for someone who was moving less than 30 miles away. Luckily, that person was willing to exchange with me. First, if you can't guarantee trucks and following through with you promise that they will be there. don't make it an option. It's a poor reflection on good customer service and being reliable. Second, be more aware of what Is most efficient and helpful for customers. A 26' foot for someone moving almost a thousand miles away to a big city versus someone who needed to move 30 miles?! It makes no sense when assigning the trucks that were in short supply. Honor the reservation made.

Odessa S. 
Rating:
5.0

Tamera was awesome!

DAVIDM P. 
Rating:
5.0

Customer did not leave a comment.

HAWKINS M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
1.0

Don't send the renter to a dealer to return the trailer where the guy who runs it is a first class jerk!!!!! We purposely did not assign a return location because we did not want that dealer to pester us about return location and time. Why?. Do we not continue to pay for the trailer for as long as we have it? We were skirting hail storms and tornadoes in Illinois and Iowa and so arrived a day late but you would have thought from the returning dealer that we had committed murder!!!!!

KELLY J. 
Rating:
4.0

Customer did not leave a comment.

Tracy E. 
Rating:
5.0

super helpful and friendly staff

Susan P. 
Rating:
5.0

The woman that was managing this location was extremely knowledgeable and very helpful; this made my portion of this job really easy. Highly recommend.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

The only problem was with the in uncertainty of the day we could pick up the truck. Hard to schedule the move. Lots of people moving.

KATHY M. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Pick up was so easy! The staff was super friendly and they were able to help and answer with every question i had. Very knowledgeable & very helpful!! Location is great & products were easy to use. I had no problems. I will definitely be using the service again!

Isabella B. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

ANN R. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S. 
Rating:
5.0

This is the best location/staff of all the U-Haul locations I have ever used. I have moved countless times in the last 25 years. What a refreshing difference

Sean S. 
Rating:
5.0

Customer did not leave a comment.

GERALD S. 
Rating:
5.0

Assist customer with the issue we had, and NOT having to file a claim.

THOMAS S. 
Rating:
2.0

$25 cleaning fee? $20 after hours servicing fee?

BRENT A. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

The Service at this location was very good. However, the equipment had 97,000+ miles and really acted like an old old man. The transmission did not shift smoothly and the the engine seemed to absolutely struggle. The truck was spotless but tired.

RANDALL K. 
Rating:
5.0

Customer did not leave a comment.

RYAN N. 
Rating:
5.0

Customer did not leave a comment.

DONALD E. 
Rating:
1.0

When we book a reservation over a month prior don't have us scheduled to pick up a Uhaul in Heber AND LET US KNOW THE DAY BEFORE so we can't make other arrangements. It was an additional hour and a half of driving. They made us purchase a $60 new tow hitch and didn't have rentals. Plus you charged us $40 extra to leave it close to us because we wouldn't drive it back to HEBER. Which is over an hour away. Unacceptable. Very unimpressed.

SHANE P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

Jorge N. 
Rating:
5.0

The equipment was clean. I asked specifically if tire pressure was checked and was told no, they just thump the tire and if it sounds OK unit is good to go. When I got home and loaded the trailer I checked pressure on my personal truck as I routinely do before a long trip. I also checked UHaul trailer pressure. Pressures on 3 tires were "around" 65 psi the stated recommended pressure and one was 42. I pressured all 4 to 65. In the morning three were at 65 and third was 52. I looked for a mail or other puncture and found none. I repressurized the low tire and headed for SD. I stopped in 90 minutes and pressure was holding. Stopped twice more and at Casper WY pressure was 5 pounds lower than other tires so increased Erik a pump I had taken along for that possibility. I have rented two 12 foot trailers and largest truck in the past year. William Woolf

William W. 
Rating:
5.0

Customer did not leave a comment.

Derek N. 
Rating:
5.0

Clean facility and professional staff!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS G. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Make pickup of vehicle closer to rentors home

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

MAEGAN M. 
Rating:
5.0

The staff was friendly and helpful! Definitely will be renting from them again.

Thomas W. 
No reviews have been submitted for this location.

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