Customer Reviews for Tims Mannagift Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

The U-Haul representative was very professional, thorough, helpful, and polite. We were given a truck and trailer that did not have working lights. We switched the trailer, still no lights. We switched the truck, still no lights. We switched the new truck to the first trailer and we had lights. She worked hard using a floor jack to connect the trailer to the truck. It took a while, but she got it done and we were on our way.

Rating:

5.0

very accomodating

Rating:

3.0

I

Rating:

3.0

A bit dingy looking with lots of non U-Haul vehicles around and a trailer for an office, so we were concerned driving in. However, the staff was great - friendly, efficient, helpful and the equipment, although showing its age, was well maintained and worked perfectly.

Rating:

4.0

Everyone was very friendly and helpful. Thank you!

Rating:

1.0

I called to make sure I could be a bit late returning the Uhaul. The call was made about 13 hours before the due time. I double checked upon arrival the next day and was assured it was just fine. Then they charged me $70.00 for an extra day. Even if I had agreed to paying an extra day, why was it $50 more than the first 24 hours??

Rating:

5.0

The lady working at the front desk was pleasant and nice. She was a great help!

Rating:

5.0

I only use this location for my business. From the first time they have been there for every need for me. Always friendly, informative, going above and beyond to meet my needs for my company. I'm truly grateful for the team of professionals there.

Rating:

5.0

Everything was great

Rating:

5.0

Simple, fast, efficient and super accommodating

Rating:

5.0

Ryan was awesome! I appreciate his level of service.

Rating:

2.0

The person who worked there was late. They failed to inform me of a pick up time.

Rating:

2.0

No one was available when they opened

Rating:

3.0

One reason is because they sold me a lock that would not fit the truck.

Rating:

2.0

Advertised rate was $19.95 per day but was charged $39.95 for some lame reason. Truck was almost empty when we picked it up. No one in the office when we returned it.

Rating:

5.0

Great customer service at this location

Rating:

4.0

Great help and accommodation booking up

Rating:

3.0

Location was clean but not inviting. Standard drop off, was easy enough. Good central location

Rating:

5.0

Trailer needs sturdier tie downs on the inside. Customer service was excellent!

Rating:

5.0

Ambers customer service skills are impeccable. She's kind unlike security their just van was in had engine lite on but ran fine id recommend amber on 8th Street I'll send people there and I'll always go only there if I need truck again And everyone thinks good customer service is nowhere to be found well there's still great people like amber at uhaul 😀

Rating:

1.0

Stop lying to me. I was told if I got the trailer I rented dropped off before the date given on the contract I would be reimbursed some of the rental. I dropped it off a couple days earlier than the drop off date on the contract. I was told there was no reimbursement for early drop off. I don’t like being lied to.

Rating:

5.0

Awesome dealer!

Rating:

5.0

Everything went great. Easy move.

Rating:

2.0

The manager needs to learn not to yell and curse at customers.

Rating:

3.0

The morning guy was great, but the crew at night left everything a mess for him to clean up, including my truck while juggling 3 other people in freezing temperatures. They left the truck unlocked overnight so homeless could enter and burn things in it - the morning guy swept it out for me, but I had to clean the floor and walls to even consider putting my belongings in it.

Rating:

1.0

The lady working front desk needs to brush up on her customer services and not be so racist and discriminative.

Rating:

3.0

3hrs late for pick up no customer service too busy talking about repos and personal issues. Couldn’t wait to return the vehicle

Rating:

3.0

Had to call my drop time was 705 after several attempts had to call twice ( lady had to walk me thru access to the app/return) not the most convenient or helpful . Nobody there to assist until 9-

Rating:

3.0

I was deceived and overcharged by Amber by at least. $25.00 or more. She said as I left that we were all done, them added s large sum to my bill I truly despise theft of any kind.

Rating:

4.0

Amber was very helpful. Great customer service. Thank you!

Rating:

1.0

Without a doubt, the worst customer service ever. Worst U Haul location, ever.To improve, either change ownership, replace the employee(s) or close the location.

Rating:

4.0

Very helpful young lady at the fro t desk.

Rating:

5.0

The space was tight, but the gentleman working there was highly functional and nice.

Rating:

2.0

The staff there was very kind when I picked up the truck, however, there was not enough space in the lot when I returned my truck, which made it hard to safely leave after hours.

Rating:

1.0

Uhaul had a bad passenger tire at pick up. Breaks weren't good and required a lot of force and made nosie. AC worked intermittently, cab was hot. Uhual was hard to get out of the lot due to how it was parked.

Rating:

5.0

Staff was amazing. Very professional and helpful. Wonderful experience.

Rating:

3.0

I asked to pick up a van on Moreno Drive at the UHaul. I was told that if the van was at a different location that I would be notified. Since I don't have a car, I walked to the location on Moreno St. They told me they didn't have it. I had use a Lyft driver to get to Uhaul on 8th st. I couldn't pick it up until one hour later. Then I paid a Lyft driver to take me home. This cost me $20. No one at either location would accept responsibility for this error.

Rating:

3.0

I put yes for for were personnel helpful but actually they were closed and no one was there.

Rating:

1.0

Personnel need customer service training.

Rating:

4.0

I didn't realize that the first 15 minutes of my reservation time would be taken up with the actual renting the vehicle portion. Maybe it doesn't take as long if you don't get there right at opening? Aside from that they were very helpful and didn't give me grief when I turned in the keys then had to immediately ask for them back because I left something in the van.

Rating:

4.0

everything was great,van,office employee but the location has very limited parking for customers

Rating:

5.0

Always helps me with my business needs. Really great team thank you

Rating:

3.0

Good location, but not a lot of space to maneuver.

Rating:

5.0

She was helpful no improvement needed Bobby

Rating:

1.0

It took 40 minutes for my self-pickup to get approved. Nobody was at the location even though my pickup was during business hours. I got hung up on once by customer support an dhad to wait another 15 minutes to get on a call with a new support agent. The pickup process was so awful I never want to do it again. I'm a very patient person and this had me in tears.

Rating:

4.0

Great customer service. Parking lot is too congested. Can’t pull in or depart with cars blocking. I recognize this isn’t something that they can really control. Other than that little hiccup I had a great experience.

Rating:

5.0

I’ve been using U-Haul for 30 years. The two employees I interacted with are some of the best in customer service I’ve had in years. Above and beyond. Seriously thank you to the manager and the woman who checked me in and out. You’re further out of my way but you have my business as long as I’m the springs.

Rating:

1.0

We got to location and found out that Uhaul changed our location twice and no truck was at the location I booked. Had to call uhaul and spend 20 minutes with them to get this fixed. We were told that there were notes in the system stating that Uhaul talked to us but we never talked to anyone. Very poor customer service, will not use again.

Rating:

3.0

I reserved the trailer for 9:30a.m. The manager did not show up until 10:17. The sign on the window showed opening hours every day beginning at 8:00. Four parties were waiting when he finally arrived.

Rating:

5.0

Drop off was easy. A great location and helpful staff.

Rating:

1.0

Booked a pickup at 8am. Guy didn’t show up to open up the shop until 9am.

Rating:

5.0

Have trucks available where you book them

Rating:

1.0

Very unprofessional and rude.

Rating:

3.0

left trailer onsite because owner was running late to open up store. I photographed trailer on premises.

Rating:

1.0

lean up your space.

Rating:

5.0

Just backed up and U-Haul hooked it up no problems

Rating:

5.0

On schedule, clean equipment, Very professional.

Rating:

2.0

This is not the location I picked when I booked my order. Pick up time was also changed by the location operator to a later time. How do I get the $50 Guarantee of "Place and Time"?

Rating:

3.0

I had rented a tow dolly at a different location. The young man at this location told me it was against the law to haul it vehicle backwards on a tow dolly. It was either haul the car backwards or take the truck drive shaft out. After checking the laws of Colorado that does not State anywhere that you cannot tow a car backwards. I was also informed of the truck I was driving was not the tow vehicle and that I had to have the tow vehicle to pick up the unit. All in all a 20-minute stop to pick up a tow dolly. Turned out to bed two and a half hour ordeal. Why because the gentleman at the original location I rented the tow unit from. Did not know what he was talking about. When I arrived at the location on 8th Street. They informed me that the gentleman had the original location didn't know what he was talking about.

Rating:

1.0

Tims mana gift towing places a sign on the front door that says “call for U haul rental help” Then when you arrive and call the gentleman on the phone talks to you like you’re a moron for calling and not coming inside. He’s short with you and rude. It was very awkward. His long pauses over the phone before he says “well…..(pause)….. don’t you think you should come inside for that?” I’m thinking why is there a sign that’s says call for u haul rentals then? All around very poor customer service.

Rating:

2.0

No attendant on site, we called the number on the office door and we're instructed to drop the trailer and go.

Rating:

5.0

Great customer service. Went beyond to help me find what I was looking for.

Rating:

3.0

Nothing, everything was fine. The manager was very helpful. Recommended a different hitch adapter. He had it in stock so I purchased it at a very affordable price. I was very satisfied.

Rating:

1.0

No one was there, the app didn't work correctly, and the guy who answered the phone kept dropping off. He then charged me for two days plus 6 gallons of gas when I had the truck for less than 3 hours, drove 62 miles, and used less than a 1/8th of a tank of gas. The app is not very user friendly as it kept taking me to pages to buy more stuff. It is hard to see where to click if I didn't want anything else...very sneaky. I spent 14 minutes trying to figure it out when I picked up the truck and 8 minutes when I returned it only to have to call the guy twice. Make the app easier to use on a mobile device and have someone at the pickup site during business hours.

Rating:

5.0

They have good team work