My original reservation for a truck was on N Academy Blvd. I got a call from one of your agents, the next day, saying there was no truck available at that site on that day. First off, why isn't reservations site relevant or correct? If Uhaul can't do what they say they will do (have the truck at the assigned place by the assigned time, seems like a racket. Because what ensued was me driving from Woodmen and Academy, where the truck was needed to the Galley location. This added not only time but gas to my already hectic day. So, my time, energy, and project were delayed because of UHaul not honoring the first reservation I made and then booking me into a location on the other side of town. Seems sketchy and scam based. I want a partial refund of 2 hours which you cost me.
Kimberly J
Tims Mannagift Inc
(U-Haul Neighborhood Dealer)
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I made reservations for a truck and auto transport several weeks in advance to be picked up at the U-Haul location two miles from my house. U-Haul changed the reservation so that I had to go to this location 14 miles away and to a different location to pick up the the auto transport. They also said that I would have to use the "truck share" feature to pick up the truck since my pickup time was 9am and the location didn't open until 10am on Sunday. Not wanting to go through the hassle of doing the truck share thing, I called to change my pickup time to 10am. Everything so far is on U-Haul and not specific to this location. However, when I got to this location at 9:50am there was a note on the door saying they would be closed on Saturday and Sunday, but that customers with reservations could use truck share to pick up their truck. Well, I tried that, and the app said my reservation was not authorized for truck share and listed a toll-free number to call for assistance. I called the number and got a message saying they were assisting others and that the wait time was about 20 minutes. I hung up and called the number I had for the local uhaul operations and they answered immediately. I explained the situation with truck share not working and they said the location should be open in a couple of minutes. Then I told them about the note on the door. Apparently the location didn't bother to tell uhaul operations that they were taking a couple of days off. Anyway, after a couple of minutes, the local operations were able to enable truck share so that I could go through the hassle of doing that and actually pick up my truck. The guy at the other location where I picked up the auto transport was great and I gave him a separate five-star review.
John FThe inside of the cab was filthy. We spent an hour cleaning it for our trip. We returned it better than we found it.
Kriss Sthis guy was great
Anthony WEverything fine
raymond a