So his work hours- are not a true day. 10-2:45. What business charges for a full day but you have too retire by 2:45 pm? Also- Paul the owner REFUSED to back my 6x9 trailer into the spot he designated - I said no/ I don’t feel comfortable backing this large trailer I to that space. He said that his “talking me through it” would absolve he from liability. Umm heck no!! So I asked him to back my care with the trailer on I to the spot or drop the trailer, or move it himself with his vechichkes. He didn’t do any of those. He also told me that I talk to much, that o was ride , and I needed to “shut the fuck up and listen to him “ so after I called my husband to help me - because Paul the owner has now abandoned me and my 80 year old mom in the parking lot with trailer still attached Soi put my camera on and ask him his name and number. He says his name is ‘Fred 1256’. He is now pushing me with his chest making physical contact to push me out the door. I’m 5’2” and he’s easily 5’10”. I now contact U-Haul corporate and the cops. The cops ok me to drop the trailer and take a copy if my video of him bartering me while I ask him for his name and number. Turns out he lies to me. His name is not Fred-Ir’s Paul So DONT rent from location is you don’t want to be assaulted
Scott B
Customer Reviews for Tire Barn 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Servcie at pick-up was great A general comment: Your speed limit sticker is dangerous. Nobody will believe the 55 mph limit. Most people will most likely just ignore this and drive at whatever speed they want. Considering that the actual speed limit for the trailer is probably 75 mph due to lmitations of the tires, this could potential create an extremely dangerous situation for people not tking this limit into account. For the safety of everybody, please, state a proper speed limit for this trailer. Having said that, I do admit that depending on the towing configuration, 75 mph may not be a safe speed (situation with tow vehicle at the load limit).
Pius FI've used this location a number of times and they ALWAYS are helpful, and the equipment is ready to go. This is a great location, easy in and out.
William EVery nice customer service and very helpful.
STEPHEN FThe location was great. The representative was fantastic!! I think U-Haul should evaluate the fleet and repair or remove some of the trucks past their prime. The 20' truck we rented was less than desirable to drive. The steering and overall comfort level with what might happen was a white knuckle experience. I understand it was just for local use due to the miles on it, but safety should come into play.
STEPHEN KIn Monument, I would only recommend this location. The other was a customer srv mess and not open on Sat. Would like to add that Tire Barn 2 should partner with a dumpster company. There is a local business called Haul of the Wild. Matt is a great business man. His contact is 719.431.6854.
SUZAN PVery polite and friendly people.
JOSEPH MFriendly, on time, equipment as advertised. A good experience.
BRETT HI do not like the check out and check in using an app. Would rather it be one-to-one and if after hours, just park the vehicle and drop the keys in the box.
SCOTT OThe office location was filled with stuff. Didn't really look like a retail operation.
SCOTT FVery quick pick up and return. We will definitely use them again!
TONYA LThis is directed to U-Haul IT dept. The user at the Tire Barn and the drop off location both were having trouble with your software. I have been in the POS software business for 35 years, including the development of a full blown system, customer centric, inventory, repairs, classes, travel and POS. From watching them struggle you need to put some more effort in. It doesn't help that at either location they could not complete the transactions. - Good Luck
STEVE BThe agent was great and the van was brand new. In all a very good rental experience
TIMOTHY OGentlemen assisting us with the return was super friendly, and greeted us with a very friendly "hello!" and a smile. He was immediately ready to assist us with the return which I had already started on my phone. When we told him we came from Chicago, he welcomed us to Colorado. I was very happy with this especially after the HORRIBLE experience that I had when picking the trailer up in Uptown, Chicago. Was like night and day. He was apologetic for the miscommunication by the employees in Chicago and at least showed some empathy for the situation. I appreciated this after driving nearly 1,000 miles to get to Colorado. Please give my regards, he was very friendly and helpful.
Benjamin GInclude a spare tire!!
DONNA BFriendly and very quick service
VICKY MVery good experience...2x user. Available trailers...other sites do not ensure, or keep, trailers/trucks on site. Will use again.
CALVIN AOwner was GREAT so helpful and gave me insight on possibly starting my own U-Haul location at our office in New Braunfels Texas. Can’t say enough about his dedication to U-Haul!
JASON LThe trailer did not have a coupler pin when picked up and had to be purchased down the road.
Christopher MI rented the van specifically to tow a trailer with rental equipment. The trailer could not be attached to the truck's hitching ball due to it's location on the truck's bumper. Renting the truck turned out to be a waste of money.
John bPaul was personable and easy to work with
LINDA VStart fuel at Full. I was started at 3/8th which is hard to know how much to put in and was charged for 3 gallons at $3.24/gallon which is ridiculous.
PAUL Sall ok
DAVID Ttough location to find. Google had incorrect location
ROBERT TThe representative at the location was very friendly and helpful. He walked me through the check-in and return. Painless.
ROSS PDropped off after hours
Mark GNothing needed, very nice, friendly and professional staff.
ROBERTO ZThe location looks like a dirty closet of a cheap thrift store. Service is slow. Strange vibes overall. A worker who manages the blankets was acting weird and cursing in front of a child, and they had a young boy there who was interfering with the checkout process, talking about lifting trailers and attempted to hookup my vehicle incorrectly so I had to ask him to step aside before he damaged my vehicle connector.
Brandon FGreat customer service very helpful and friendly
THOMAS KFriendly and helpful. I’ll go there again.
GREGORY HExcellent service
GARY RPaul was super helpful and made my experience renting a 26' truck very easy.
LARRY MGreat pickup experience.
STACY KThe owner was awesome.
scott mI reserved a vehicle from one location. I was called to be informed it wouldn't be at that location. I understand that vehicles ad aren't always accessible. However, when asked if I could get a reduction of milage (miles I drive minus the difference between the two locations), I was told "that's not possible". I get so tired of hearing "that's not possible" from businesses. I was also told that vehicles aren't always at a location. I told them I understand that, but when I made the reservation, the bottom of the webpage explained that I agree to pick up a vehicle at the original location. If your website / company can't meet an agreed location, either take it off the web or give a reduction of miles. It was bad business in my opinion.
Aaron LGreat customer service and the Monument location is very convenient.
STEPHEN PStaff was friendly and helped me hook up the trailer and check that all lights were functioning properly.
JASON HUS Mover s were superior ! A great help in taking care of our home during our moving challenge
STEVEN HOutstanding experience. The truck was exactly what I needed. It was clean and ready to go. Checking it out was very efficient. The truck drove very nicely.'
JOHN MThe owner of this location was great to work with and wanted to make sure I had a positive experience using the equipment. I have rented multiple trucks and trailers in the past and this location was by far the best I have rented equipment from.
WILLIAM MN/A
GERMAN DGreat service. Would certainly return!
JENNIFER TVery convenient location.
Rand GI was charged double in Colorado as opposed to Missouri.
JANICE KSame as above.
JANICE KExcellent very easy rental from this location. Very helpful staff, I would rent again.
STACI DGreat service thank you so much. We will be back.
RANDY SSmooth service, the attendant was waiting in the parking lot when I arrived and called me by name.
GEORGE SGive away your assets for free lol. Everything was great including the price. Paul was knowledgeable and quick to get me on my way.
MICHAEL CI had to pick up truck in Monument which is a ways from park meadows Dr where I live but the guy in Monument was very knowledgeable and courteous and made the experience very pleasant.
JAVIER GKeep on truckin' with excellence! Thank you!
RYAN JEasy & friendly experience!
GEMINI TOwner was very friendly and made the pickup process very easy for us. The Trailer was is great shape and worked perfectly for what we needed it for. Thank you!
Brent HVery satisfied!
DANIEL MBob was super friendly, helpful, and efficient.
Dieter FPaul was very helpful and answered all my questions.
JAMES TNobody there.
JAMES RNothing, super friendly staff and great experience. This will be my go to place going forward for u haul rentals.
COLIN SKeep doing what you’re doing. Your staff has been very professional and inviting. A great representation of your organization.
RUSSELL SThis location was reasonable, there was only an app checking. Some of my no answers reflect a parking lot delivery. The app check in was fair to good, internet very slow.
MARK M