Gentlemen assisting us with the return was super friendly, and greeted us with a very friendly "hello!" and a smile. He was immediately ready to assist us with the return which I had already started on my phone. When we told him we came from Chicago, he welcomed us to Colorado. I was very happy with this especially after the HORRIBLE experience that I had when picking the trailer up in Uptown, Chicago. Was like night and day. He was apologetic for the miscommunication by the employees in Chicago and at least showed some empathy for the situation. I appreciated this after driving nearly 1,000 miles to get to Colorado. Please give my regards, he was very friendly and helpful.
Benjamin G
Customer Reviews for Tire Barn 2 LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Include a spare tire!!
DONNA BFriendly and very quick service
VICKY MVery good experience...2x user. Available trailers...other sites do not ensure, or keep, trailers/trucks on site. Will use again.
CALVIN AOwner was GREAT so helpful and gave me insight on possibly starting my own U-Haul location at our office in New Braunfels Texas. Can’t say enough about his dedication to U-Haul!
JASON LThe trailer did not have a coupler pin when picked up and had to be purchased down the road.
Christopher MI rented the van specifically to tow a trailer with rental equipment. The trailer could not be attached to the truck's hitching ball due to it's location on the truck's bumper. Renting the truck turned out to be a waste of money.
John bPaul was personable and easy to work with
LINDA VStart fuel at Full. I was started at 3/8th which is hard to know how much to put in and was charged for 3 gallons at $3.24/gallon which is ridiculous.
PAUL Sall ok
DAVID Ttough location to find. Google had incorrect location
ROBERT TThe representative at the location was very friendly and helpful. He walked me through the check-in and return. Painless.
ROSS PDropped off after hours
Mark GNothing needed, very nice, friendly and professional staff.
ROBERTO ZThe location looks like a dirty closet of a cheap thrift store. Service is slow. Strange vibes overall. A worker who manages the blankets was acting weird and cursing in front of a child, and they had a young boy there who was interfering with the checkout process, talking about lifting trailers and attempted to hookup my vehicle incorrectly so I had to ask him to step aside before he damaged my vehicle connector.
Brandon FGreat customer service very helpful and friendly
THOMAS KFriendly and helpful. I’ll go there again.
GREGORY HExcellent service
GARY RPaul was super helpful and made my experience renting a 26' truck very easy.
LARRY MGreat pickup experience.
STACY KThe owner was awesome.
scott mI reserved a vehicle from one location. I was called to be informed it wouldn't be at that location. I understand that vehicles ad aren't always accessible. However, when asked if I could get a reduction of milage (miles I drive minus the difference between the two locations), I was told "that's not possible". I get so tired of hearing "that's not possible" from businesses. I was also told that vehicles aren't always at a location. I told them I understand that, but when I made the reservation, the bottom of the webpage explained that I agree to pick up a vehicle at the original location. If your website / company can't meet an agreed location, either take it off the web or give a reduction of miles. It was bad business in my opinion.
Aaron LGreat customer service and the Monument location is very convenient.
STEPHEN PStaff was friendly and helped me hook up the trailer and check that all lights were functioning properly.
JASON HUS Mover s were superior ! A great help in taking care of our home during our moving challenge
STEVEN HOutstanding experience. The truck was exactly what I needed. It was clean and ready to go. Checking it out was very efficient. The truck drove very nicely.'
JOHN MThe owner of this location was great to work with and wanted to make sure I had a positive experience using the equipment. I have rented multiple trucks and trailers in the past and this location was by far the best I have rented equipment from.
WILLIAM MN/A
GERMAN DGreat service. Would certainly return!
JENNIFER TVery convenient location.
Rand GI was charged double in Colorado as opposed to Missouri.
JANICE KSame as above.
JANICE KExcellent very easy rental from this location. Very helpful staff, I would rent again.
STACI DGreat service thank you so much. We will be back.
RANDY SSmooth service, the attendant was waiting in the parking lot when I arrived and called me by name.
GEORGE SGive away your assets for free lol. Everything was great including the price. Paul was knowledgeable and quick to get me on my way.
MICHAEL CI had to pick up truck in Monument which is a ways from park meadows Dr where I live but the guy in Monument was very knowledgeable and courteous and made the experience very pleasant.
JAVIER GKeep on truckin' with excellence! Thank you!
RYAN JEasy & friendly experience!
GEMINI TOwner was very friendly and made the pickup process very easy for us. The Trailer was is great shape and worked perfectly for what we needed it for. Thank you!
Brent HVery satisfied!
DANIEL MBob was super friendly, helpful, and efficient.
Dieter FPaul was very helpful and answered all my questions.
JAMES TNobody there.
JAMES RNothing, super friendly staff and great experience. This will be my go to place going forward for u haul rentals.
COLIN SKeep doing what you’re doing. Your staff has been very professional and inviting. A great representation of your organization.
RUSSELL SThis location was reasonable, there was only an app checking. Some of my no answers reflect a parking lot delivery. The app check in was fair to good, internet very slow.
MARK MFriendly, Professional, Helpful and easy to work with!
JOEL SNot 100% satisfied with the fuel at checkout. Contract was 7/8 but I submitted a picture of actual fuel quantity. Contract wasn’t updated after my picture was submitted. I put $20 more fuel in than when I left.
GEORGE DThe store was closed at 3:45pm and the checkin app had issues on loading pictures while completing the checkin process. Also found out that the trailer I reserved via customer service on Friday was going to be an open reservation so I could return the trailer at the same location as the truck and that didn’t happen. On Monday I was transferred to four different people within U Haul and nobody would own the problem & resolve the issue with U Haul and how the reservation was setup by the customer service agent last Friday. Just need to pull the call and listen to what I have dealt with regarding checking the equipment/truck/trailer out and returning that stuff in Monument Colorado. Would love a call from a district manger or someone that can address my open concerns with my past retail.
KRAIG CLooking forward to that sign for there back entrance
JED FVery friendly, great customer service and fast in and out. This is probably the best U-haul location I've ever been to, I would highly recommend the services offered here.
SUSAN DGreat customer service, and truck was in excellent condition.
Josiah MExcellent service. Thank you 🙏
Madiline BPaul was awesome! Walked us through everything and made the process quick and smooth. Will definitely use this location again.
Brent MKeep up the great work!
George SThank you—very friendly, helpful and accommodating! Great experience!
Matthew H