I feel like I was way overcharged $60 basically for the 15-ft truck for 2 days excellent I went from Sebastian I mean Vero Beach Florida to Sebastian and back and was charged $165 and some change so I also put $17 on some change in the gas and then added another seven and they said I still owe 850 in gas I don't see this at all I don't know who's charging what but I feel like I was way overcharged I would like some of my money refunded immediately please call me or email me you do have my number on file and my email address sandymoorer9@gmail.com
Sondra M
Customer Reviews for Tire Works & More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I checked in online , thought it would save time, it did not. I had to give all of my information at the pickup location again .Pre check in is a waste of time .
Jeff WEmployee did not help with anything. The place was very dirty.
Steven SEasy, no paperwork return
Susan CPresent a place that doesn't feel like I'll be robed .also help loading to ensure it was done properly .working equipment will be nice
ALBERT SGreat experience
Carol OTire shop slow as hell. Office smells like THC factory.They had to find 2nd laptop to rent trk. No WiFi signal to check trk backin Fri evening at 6:15
WILLIAM GThe guy that helped me (don't remember his name) went out of his way to help me on a last second need. It was very much appreciated.
paul cTell drivers to wait for completion
shurliy mGo somewhere else
Philip CKeep it up as is.
Rainer FLocation is a mini-local location. It's very thin. Lighting was poor and quite dark. Not inviting.
Ian MNo U-Haul staff present. Just a drop box for keys. Location was not particularly inviting. Would only recommend it for convenience.
clive bPeople were very nice and helpful.
arturo pThank you !
FRED FThe biggest issue is wifi connectiviy with the app at the location. App freezes and can't finish checkin or checkout processes.
Angelo FMaybe have a U-Haul employee there to help U-Haul customers when getting the vehicle, not the mechanic of the garage. He was busy and there were two different U-Haul customers waiting for a truck. Other than that, everything was excellent, and would definitely recommend to friend/family.
Darlene HVery disappointed! I recieved my invoice today and see I was charged for two days. When I picked up the unit I was told they were opened until 5pm. returned the unit at 4:25pm, with in 24 hrs. Upon returning the unit I was told just leave it in the parking lot. The next morning I recieved the invoice stating it was returned at 8:25 am. I have used this location several times in the past a the lady there was great, unfortunitliy she is no longer there. I will not use this location again. I expect a refund on the over charge.
patrick fTruck was filthy and smelled like cigarettes. Had to shut the air off and open the windows. Front bumper was hanging off when I picked up the truck. Was charged $10 for 4 blankets.
Walter CI picked up the truck with a quarter tank of gas. I filled to a quarter tank 3 blocks from drop off. $20.01 was the charge. I was charged additional $20.00 on the U haul bill. I will try to find another source for rentals in the future.
Ken DCharged me for insurance I didn't ask for and no one was there to help me pick up the truck
Morgan ASelect a better location with inviting, clean and dedicated facilities
lucero rTruck was ready as promised. Filled up and clean. That’s more important than the location
Bob KWe were refused service for no reason at the Uhaul on Old Dixie Highway. The woman behind the counter was so rude and unprofessional.
Vicky HDark n bad neighborhood not even a legit business
Kelly HThe rental went well. The staff were friendly and accommodating. The location has been in Vero for a long time. Just needs a little freshening up.
Charles TFriendly staff. Just very busy
Lana LI often pickup and drop of at this location. They're reliable.
Diane JGreat local staff
Timothy ZEmployee was extremely rude, gave me truck with less than quarter tank only used the truck for 2 hours went only 15 miles. I put $15 of gas into the truck before drop off. Went to drop off employee said “ wow that was quick” I told him I didn’t have much I put gas above the line he gave it to me. Said I’ll get an emailed receipt. I check the receipt and he charged me $30 fuel service and $10.50 for gas. I called to ask why he charged me and told me it was at quarter when he gave it to me and I brought it back empty. I didn’t know these GMC’s go 15 miles then go empty. Worst place to rent a uhaul from. Keep your receipts and take pictures!!! Can’t express that enough
Jalious VI’m still being charged for unit I returned 2 weeks ago.. the facility is calling me looking for the equipment The young lady at the count was not helpful at all
Ray WService have to improve I did a reservation for 24 hours that I delivered on time and now this company is changing me 2 extra days And I trying to fix this but there is no solution It's a bad experience I'll never use this company any more
Juas AThis location needs more professionalism. The men working at the shop don’t even have the information on the uhaul’s they have to call someone over the phone to speak to you, and when you have an issue they can’t help you they give you a number to call that you have to repeatedly call until they answer and it’s a different person you spoke to before who knows nothing about your rental. The uhaul was covered in sand and dirt on the floor boards. When picking up my uhaul it had 1/2 a tank of gas. When I returned my uhaul I put in 3/4 of gas in which would be more than it had when I picked it off and they still charged me a fuel charge, still waiting when/if I will be receiving a refund for that. They also advertised the uhaul rental as $19.95 and then next to it states there was a rental charge of $39.90. These people completely try to get one over on you since they have to hold your card information which should be illegal. Absolute worst location and experience I’ve ever had with uhaul.
Emily HLady attending me was lifting her shirt as she worked because of heat and screaming all the time very low down dirty place
Sergio MVery dirty, scary location. Person there knew nothing about uhaul. Had to call someone who I spoke with. She was difficult to understand. She did eventually help me out by taking both truck and trailer and saving me another stop.
Laurie PLocation wasn’t bad, but limited sunday hours. Vehicle was dirty.
LORI BGreat customer service. The truck was really good. We got the move done quickly.
Ken CI arrived at 8:50 for my 9am pickup time. The location didn’t open until 9:20 when the manager(?) arrived. A worker for the tire store was there approximately 10 mins before the store opened and had to sit waiting for the manager as well. I booked this Uhaul at another location closer to my home but somehow was booked to pickup at this location. When I called the location I booked at and explained she said 20 mins late isn’t unusual for that location.
Eric FGreat bunch of folks
Andrew GDirty facility Over charge me because I dropped off on a weekend
John MVery professional and people friendly! They went above and beyond to assist me!
Tammy HThe gentleman is by himself ur still manages to be courteous friendly and helpful.
Torressia SOn line it showed that the drop off location was open to 2:00pm, we arrived approximately 1:35pm and they were closed, no one in sight.
John BPlace was closed when I tried to pick up my scheduled rental. When I called they said they would be there in 15 minutues, 45 minutes later they showed up.
Scott BBe on time . Not a very professional person. Hung up on me when I called him to see where he was.
wendy dExtremely dirty,
William HThe cab could have been a little more clean. There were remnants of snacks on the floor and under the seats. The air conditioning took quite a while to cool the cab down. I gave the location four stars only because it’s a little difficult getting to it from the south lane while construction on the road is going on, otherwise it is a good location. I had to leave my car there while I used the truck and if all the other equipment is there there is no parking. The lock key boxes are there for early pick up and late drop off. Otherwise, you have to wait until they are open at 10 AM. Overall, I would definitely use them again if they had the right size equipment at that location.
Carol GPersonnel busy but helpful
pat bYou charged me 8 days of use after it was turned in 1 day early you are a thief should have called the police on you
Wesley BCustomer service at this location with stellar!!!!
michael dDon’t have the parking lot overfilled and if not maybe time to expand to back of building as it’s not that easy for a customer to park a 26’ long truck into such a small area. U-Haul the company is terrible.
Dante GPaul is experienced and knowledgeable with the equipment and very polite. Thank you for making it a pleasure working with you. Marlene
Marlene JThe pick up and return of the rented trailer went well. The attendant did his job and made easy.
Ada FWhat was supposed to be a simple drop off turned into the worst customer service experience I can remember.
Richard TVery easy rental and return.
Gregory KVery hard to top the politeness of Paul he is a great mgr and well deserved of his position!!!
Terry TI utilized a U-Haul truck three times to move from Miami to Vero Beach. The 1st time I returned the truck, no problem, the second time no personnel were available, so dropped the key in the drop lock box, 3'd time a guy sitting out front said no one available and give him the key, so I pondered a bit and gave him the key and took a picture of him.
eugene s