I reserved 2 dozen furniture pads and when we picked up the truck, there were No furniture pads. The owner called another Uhaul over 25 minutes from this location which was too far out of my way, I called the customer service number and she advised me that a shop in Ft Pierce had plenty of them and I can go and pick them up. After driving another 18 minutes out of my way, they didn't have any either! Then I went to a third shop, and then didn't have any either. Very unprofessional and aggravating.Anton M.
Customer Reviews for Tire Works & More
(U-Haul Neighborhood Dealer)
Vero Beach, FL 32960
Services at this Location:
- Mon-Thur: 8 am - 6 pm
- Fri-Sat: 8 am - 5 pm
- Sun: 9 am - 1 pm
Special Operating Hours
- 7/18/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very poor customer service at this place, will never use this location againMark H.
Customer did not leave a comment.harold S.
Customer did not leave a comment.James C.
Got me processed and on the road very quickly under crisis. Gave me an almost new 10 ft truck, filled with gas! Highly recommendMichael S.
1st, they did not have the Van that was reserved, 2nd took 45 minutes to get someone to help me as they gentlemen in front of me was having issues with his reservation. I can not believe he didn't explode. The woman that helped me, who has in the past, must have been on some sort of pain killer as she moved about as fast a a slug and her eyes would not focus. THIS IS THE ONLY LOCATION IN VERO BEACH that ever has a van and today I was totally blown away by the service, or the lack there of. ... the Visor was broken, only way to find out was to hit a dip in the road, then it was obvious every little bump after that. the Window knob was broken and just popped back in. It did start and run well, and the AC worked wonderfully. Miserable experience. Far worse than previous, but no longer worth going there for a van, I'll find another option in town that does not include UHAUL... sean clintonSEAN C.
Paul and Judy are the best.Charles J.
Customer did not leave a comment.RONALD D.
Customer did not leave a comment.Mary B.
I had a tire on trailer blow apart. Please check your equipment.Judy T.
The place hard to find from the road,needs some cleanup and painting,but Paul and Glen very good client oriented,they helped me in returning and getting my receive accordingly.I am happy.DAVID P.
Customer did not leave a comment.Daniel Z.
The person who owns or works for this location was sleeping when I walked in to drop the truck off. They didn't give me any paperwork when I dropped it off for my records and to make sure it was dropped off on time. I checked my bank statement the following day and saw I was charged for an extra day and charged for 60 extra miles when I should have only been charged for 26 extra miles. Would never recommend this place as they only scam you.STEPHANIE M.
Convenient location just needs a little bit more lighting outside at night. Besides that awesome. Thank you Uhaul. You have been apart of my successful move to Vero BeachCrystal L.
The customer service was horrible.Colleen L.
The small building the u-haul is located is a pit. It is attached to a tire center. The room is very out dated in its appearance and the furniture to sit on is shot and dirty. I wouldn't have my dog sit on it. This room really needs to be updated. On a positive note the u-haul employee was friendly and professional. The 10 foot box truck I rented was in good shape although the interior could have used a good cleaning and I could barely see through the windshield. However, the bottom line is I rented the truck I needed and the rate was reasonable.JAMES M.
Nice man...William F.
We picked an alternate location and was moved to this one. Would've preferred to stay with our initial pick as it was more convenient.Brian O.
Very efficient! Went off like â€œclockwork â€œ!Louis K.
Took 30 minutes even though I was checked in on my phone. There was only one employee and she couldn't handle 6 customers. My 6 hour rental started at 9 but I didn't get the truck until 9:30. I had to have it back at 3 and lost that 30 minutes. It was a mess and the check in system didn't work like it should have.Melissa M.
Customer did not leave a comment.Andre L.
Customer did not leave a comment.John R.
Customer did not leave a comment.Lawrence G.
Agent was fantastic professional and very helpful.. great experienceAnthony D.
Customer did not leave a comment.Rodney B.
This is a terrible location, I am very disappointed that U-Haul has it name affiliated with such a location. It was dirty, shabby and the employee was the worst possible representative for U-Haul. I regret that I rented from this location or from U-Haul. I welcome the opportunity to discuss this. The trailer I rented was not maintained, the wiring was cobbled together, the straps were worn and the ratchets were close to seized. If not for the fact that I was under a time limit for this trip I would have walked. With the electrical trouble I had with the lights and the fact that the surge brakes did not work at I I wish I had walked. I encourage you to contact the drop off dealer in Rome NY to discuss this. I can be called at 716-499-3113. This trailer was unsafe, not lawful and in the end dangerous. Please call for further comments.JOHN G.
No hassles, quick, convenient, new equipment. Efficient check out and check in process. Will use again!Louis K.
Site closed. Dolley not provided. OverchargedJoseph V.
Customer did not leave a comment.Stephen O.
Customer did not leave a comment.Jerusha S.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.Diane J.
Customer did not leave a comment.Kathryn F.
Customer did not leave a comment.cynthia R.
Office / lobby pretty dirty and no A/CJohn R.
The pickup location was a real garage. They were busy and the office was a mess. That said, the staff was friendly and helpful. Don't let outside appearance fool you. I would use this place again.Wayne B.
The woman in charge was rude and careless. She insisted she didn't a reservation or truck for me, when I had put it in a week in advance. She finally got me a truck and claimed she'd straighten out the confusion with corporate later. I came back to park the truck to find no where to park. The location is off a busy, main road... making it even more difficult to try and maneuver the 26' truck. I hope I don't have to move anytime soon... and if I do, I'll be going to a different location. The online check in and out process was great!! Kudos to Uhaul for that feature!Julie D.
Customer did not leave a comment.Ted R.
Customer did not leave a comment.Harold N.
Customer did not leave a comment.JACK H.
Customer did not leave a comment.Brittany W.
Staff there are great. I have never had any issues at this location collecting or dropping off my rental vehicleJoanna L.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Philip O.
Customer did not leave a comment.Harvey G.
Customer did not leave a comment.Juan Carlos H.
Sweet woman who takes care of rentals. Very helpful.Hilary M.
Judy is always so helpful when I go to see her for moving needs. The facility itself is less than desirable though. It is a very rough looking tire shop.Nancy C.
Customer did not leave a comment.Donna A.
Very friendly staff and efficient.Richard T.
Customer did not leave a comment.Eugene D.
Customer did not leave a comment.JACK H.
There is limited space to maneuver a vehicle and trailer. Provide a powered dolly to unhitch and maneuver the trailer around. Right now the assistant has to manhandle the unit around by himself.william A.
They were awesome!Joann C.
Customer did not leave a comment.AMY W.
Thank you for having this trailer in stock.Cynthia M.
Customer did not leave a comment.Shirley B.
Judy and Ron do a great job handling many customers. They are always helpful and I have had good experiences renting both trucks and trailers from their location.Fred Foy S.
Customer did not leave a comment.MADISON H.
Answer and return phone calls.cesar L.
Nothing that I can think of.bobbie C.
Get her a better computer!....... otherwise it was a good experienceRobert M.
Everything was fine and we were satisfied with the customer service. The location was great because it was easy to get in and out of with the truck.Sandra L.
I have rented numerous times from Tire Works, VB. They have always done a great job. RON is awesome to make sure everything works and/or hooked up safely. It is a Tire Shop, so don't expect the Ritz. Nice folks, very accommodating.FRED FOY S.
Originally was sent to Mikes garage in vero beach for return and they were rude and said didnt have space for it. I went to one on us1 and 26th and the girl was super helpful!!Joann C.
Breaks on trailer stick hard to pullEDWARD L.
Customer did not leave a comment.James C.
I was scheduled for a 7am pick up . I thought the convenience of signing in on the app would benefit me to an extent but it did not. I arrived at the US 1 location in vero beach at 7:30am. I tried signing in the app to get the truck and it stated that I needed to wait until 8am for the business to be open to obtain the 20inch truck. The owners of this location did not get there until 8:20am. meanwhile, I had the movers at my house since 7:45am. I lost moving time to Gainesville Florida due to a faulty reservation of a 20inch truck and a tire works location that does not open when they say they open.Lordins G.
Customer did not leave a comment.Lisa L.
Girl who waited on us was on a personal phone call the entire time and when questioned about equipment being checked got an attitude NEVER AGAIN!thaddeus S.
In and out quickly and the gentleman was great to work with.Bradley R.
Customer did not leave a comment.EVELYN W.
Casual surroundings in the office but efficient and effective!Nancy P.
Customer did not leave a comment.Joe R.
Had to wait a half hour, no agent was available that could do it when I arrived at my scheduled time. Employees were very impersonable, very little communication or direction.Steven R.
Great experience. No problems. It is a tire / auto repair place, so not fancy. Buy folks are helpful and honest.FRED F.
I tried to rent from Budget Rental Trucks first. We set up the rental, I paid by credit card, and I had my confirmation receipt. Then when I called to see if my truck was ready, they refused to speak with me: I saw my email: RENTAL CANCELLED. Budget DID NOT have to courtesy to even talk to me. Then, I came here. So I've rented trucks from this U-Haul location twice; they're kind, helpful and professional. I recommend them. Thank you.Leon R.
I had a reservation at another location for 9 am that morning, they could not locate my truck and ended up canceling my reservation at 12:30! Luckily this location had an available truck and also didn't cancel my reservationLisa R.
Everyone I talked to were nice and helpful. It was a great experience.Kurt M.
Facility was not clean and the truck was completely disgusting. The truck had cockroaches in it!!! It seemed as if it not had been cleaned after multiple uses. The truck had an empty Mountain Dew bottle, cigarette buds and a used Target plastic bag. Customer service was horrible. The customer service representative was rude, not helpful at all and very short. She even grabbed her cellphone and spoke on it while "helping" me.Sarah F.
Customer did not leave a comment.stacey H.
Give this location more dollies I had to do a whole move with no dollies!!!Phillip E.
Customer did not leave a comment.ROB K.
Customer did not leave a comment.Jemel B.
Customer did not leave a comment.John E.
Customer did not leave a comment.Antonio G.
Staff are not friendly nor happy. Place is dirty, service slow, and they padded or mis-recorded my miles for an overcharge on my 3 hr rental. I could not have done 74 miles moving my deceased mother's items to Goodwill (1.6 miles to her memory care home + 3.0 miles to Goodwill), then 9.1M to the landfill, then 12M back to U-haul = 25.7M. Call it 26 miles, not 74 mileage. U-haul overcharged me and I found out when the receipt was mailed to me. Contract #22155665. If you care, please credit me the difference based on mileage at $.79 / mile. About -$38 depending on taxes. Keith ThompsonKeith T.
Apparently the drop off location staff where not informed of our delivery of trailer. They were not prepared.BARRY D.
Customer did not leave a comment.Walter J.
Excellent customer service, most definitely will do my Uhaul business at this location.Lewis R.
worked out great for a onedaymoveof some personal items. the truck was perfect.David H.
This DUMP was the very worst. They don't deserve to be part of the U haul family. It was dirty, they were disrespectful and rude, the equipment was filthy, and the trailer wiring was damaged, I had to go to another dealer in order to have it fixed properly so that it was safe to travel.CHUCK R.
Make sure they go over everything with the person renting the truck. Make sure the milage matches.NICOLE H.
Everything was perfectRavena Gabriela P.
Customer did not leave a comment.Susan F.
Customer did not leave a comment.Henry L.
Customer did not leave a comment.Henry B.
Family operated location. Quick in and out. No hassel.Scott R.
Customer did not leave a comment.Emelia D.
I would advise checking before picking up a truck as it seems there is a problem that people who rent the truck do not honor the contract as they return the truck whenever they wish with no regard that the truck is rented for another client.RHONDA C.