Customer Reviews for Tire Works & More
(U-Haul Neighborhood Dealer)

Rating:

1.0

Looks like 3 of the 4 tires were replaced.. 1600 miles trip with a bubble in the tire. Luckily did not burst.. but the trailer shook the whole way north. I rent twice a year from UHaul to transport our car. Maybe a discount can be provided for my next rental. Thank you.

Rating:

2.0

From looks not a nice location. rental person did the bare minumum, not very friendle. Felt like I was a was a bother, not a customer.

Rating:

4.0

Great customer service!! Easy pick up. Everything was available as per reservation. Trailer was clean and in great working order. Super easy drop off.

Rating:

1.0

Operating hours are not as advertised, not there and one phone number goes to voicemail and the does not connect. I filled the truck at Sam's Club and have the receipt and I also videoed the truck when I dropped it off fuel of fuel and they said it was only half full. I had a charge for fuel on my credit card the next mooring. So i went to the U-Haul location where I found a kid walking around doing the rental check-ins. He said I had to call the next day. He didn't know who his boss was? Some kin of scam going on here?

Rating:

3.0

Person working there wanted to know who told us to bring it there and at first it appeared he wasn't going to let us drop off the trailer. Then he said okay and told us where to put the trailer which we had to unhook and roll it into a spot ourselves.

Rating:

1.0

The dealer was very unprofessional when asking about my damn 100$back I won't be renting nor recommend nobody to go as well telling me I got another number to explain why I'm not getting my full refund back nope never ever again poor service

Rating:

3.0

The returning experience was terrible cause it was only one person and he was busy. He didn't check out the truck before I left and the charges on the receipt was different from what he charged my card for later

Rating:

3.0

Truck was extremely clean. The service was terrific.

Rating:

3.0

office was run down - but friendly

Rating:

1.0

dark, dirty, unfriendly. did not want to check in my truck while i was there. had to insist. someone walked in after me. i asked for him to the receipt. he said he would email it later. I asked for it again and he said he had a customer. I said I am a customer. He relented but was unhappy about it. I got the receipt but will not go back again.

Rating:

5.0

I have used Tire Works and More for almost 3 years now since relocating to Vero Beach. They are wonderful in every way. Kind, helpful, respectful and knowledgeable. Thank you to everyone on your staff.

Rating:

5.0

Excellent customer support!!

Rating:

1.0

Not even safe office/environment!

Rating:

1.0

Dirty location

Rating:

1.0

This drop off location was incredibly dangerous for a woman by herself . I would never recommend this Location to anyone and I am appalled that u haul has a location like this period disgusting and unsafe.

Rating:

5.0

All went well

Rating:

3.0

The person who set up the rental told us that he would be available at 9a. No one was there at 9. We worked the phones and got someone there at 9:30, who claimed it was his day off-this was the same guy who set up the rental.

Rating:

5.0

Very easy drop off.

Rating:

3.0

Clean 😏But very much so needs to be maintained

Rating:

5.0

Everything went according to planned. Recieved great and courtesy customer service.

Rating:

4.0

This location had exactly what I needed, when I needed it and the rental was reasonable. The phone was answered on site without cues and recordings.

Rating:

3.0

The facility responded as if me showing up to pick up the truck was a huge inconvenience. Enhancing customer service skills would be a great start.

Rating:

3.0

The staff were very helpful but Uhaul was not. I had to wait over and hour and a half to address a computer scheduling issue.

Rating:

3.0

Wipe the interior down

Rating:

4.0

Great

Rating:

5.0

The drop-off was incredibly easy. The personnel were friendly and helpful.

Rating:

5.0

Read my previous statement. Emma SantoroAdkison

Rating:

5.0

Very happy with the pickup process.

Rating:

5.0

Very easy, thanks

Rating:

2.0

When a customer makes a reservation well in advance and moving blankets weren't available to me. I was told very simply that none were available. When I asked why not the man had no answer.

Rating:

1.0

After nearly an hour trying to complete the mobile pickup with limited help from customer service I was told the vehicle wasn’t on site and sent to two different locations to find it. When I finally got through to scheduling they sent me back to the original location where I found the vehicle block in by two others hidden behind the building. The process of pick up took over 90 minutes. This location lacks the staff and training to service the u-haul brand and while I probably will use u+haul again I will never return to this location.

Rating:

5.0

The people were very friendly, professional, courteous kind. I couldn’t say enough about how good they were great experience best I’ve had in a long time with U-Haul.

Rating:

1.0

We turned the truck in before the 24 hours was up but they didn't check us out until 6 hours later, then charged us for 2 days. This location is very unprofessional. We specifically chose another location, closer to us, but the day before we received a text that they moved us to this location for pick up. We are considering using another company, just so we don't have to keep dealing with this particular site.

Rating:

2.0

I'm a disabled veteran and when I arrived at this location I approached a B/M and advised him I was there for my reservation and was immediately told to move my car because a tow truck driver was dropping off a red Ford or Mercury and needed to pull that car into their garage. So I just told my wife to leave with the car so I didn't have to hear the guy ask me to move my car again. Then it took 20-25 minutes to get my 15' truck. The truck was very clean inside and out.

Rating:

3.0

This location is like in a Service station location so not clean. The guys were nice. Helped us get checked in and went on our way

Rating:

2.0

This company is not what is use to be. I’ve used you guys twice in the last month with multiple issues each time.

Rating:

1.0

I was charged for an extra day, even though I returned the rental truck the very next day on June 2. Rental was good until 3 June.

Rating:

2.0

Requested counter service at pick up. No one at location upon arrival. Took 45 min to get truck. Truck did not have a ramp which made loading and unloading much more difficult. During drop off, observed a man deficating on the side of the building. Disgusting.

Rating:

1.0

Aggressive employee because I didn't park my return trailer exactly where he wanted it. Feared for my safety. In my face pointing figure at me and told me never to come back!!!

Rating:

2.0

Clean the vehicle!

Rating:

2.0

The Gentleman who hooked up my trailer failed to latch the ball latch. When I stepped into the trailer to start loading, the hitch came off of the ball and damaged my tail gate on my truck. The Threshold plate was not secure inside of the trailer and kept moving every time I stepped on it. This presents a tripping/fall hazard for which U-Haul might be liable for. Fortunately, I was very careful, and no injury occurred. Both issues were reported when I dropped off the trailer at my destination.

Rating:

1.0

I feel like I was way overcharged $60 basically for the 15-ft truck for 2 days excellent I went from Sebastian I mean Vero Beach Florida to Sebastian and back and was charged $165 and some change so I also put $17 on some change in the gas and then added another seven and they said I still owe 850 in gas I don't see this at all I don't know who's charging what but I feel like I was way overcharged I would like some of my money refunded immediately please call me or email me you do have my number on file and my email address sandymoorer9@gmail.com

Rating:

3.0

I checked in online , thought it would save time, it did not. I had to give all of my information at the pickup location again .Pre check in is a waste of time .

Rating:

1.0

Employee did not help with anything. The place was very dirty.

Rating:

3.0

Easy, no paperwork return

Rating:

1.0

Present a place that doesn't feel like I'll be robed .also help loading to ensure it was done properly .working equipment will be nice

Rating:

5.0

Great experience

Rating:

2.0

Tire shop slow as hell. Office smells like THC factory.They had to find 2nd laptop to rent trk. No WiFi signal to check trk backin Fri evening at 6:15

Rating:

5.0

The guy that helped me (don't remember his name) went out of his way to help me on a last second need. It was very much appreciated.

Rating:

4.0

Tell drivers to wait for completion

Rating:

1.0

Go somewhere else

Rating:

5.0

Keep it up as is.

Rating:

2.0

Location is a mini-local location. It's very thin. Lighting was poor and quite dark. Not inviting.

Rating:

3.0

No U-Haul staff present. Just a drop box for keys. Location was not particularly inviting. Would only recommend it for convenience.

Rating:

5.0

People were very nice and helpful.