Customer Reviews for Tire World 24 Hour Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was scammed and still waiting for my refund

Rating:

1.0

Not clean very dirty!

Rating:

1.0

I choose the mobile checkout to speed up the process but when I went inside to get keys I had to wait an additional 30 mins because they decided to do the checkout process all over again which defeats the purpose of the self check out. I also paid extra for a utility dolly which was missing on the back of the truck. I called and asked them why wasn’t it on the back of the truck and they said they don’t have dolly’s at that location. My move has her pushed back until I found a U-Haul location with a dolly! They also didn’t go over mileage information with me so when I returned the truck I didn’t know what to put the gas tank on.

Rating:

5.0

Great service

Rating:

4.0

U-Haul took $75.00 of unauthorized funds and blamed it on my bank.

Rating:

5.0

The person that checked me out was really helpful

Rating:

1.0

Over charged for vehicle after turning vehicle in in a timely fashion. Probably will not use or recommend u haul if i don’t get a refund

Rating:

5.0

Nice gentleman

Rating:

3.0

Picked up truck at 8 pm. trash in cab and a cigarette lighter. Not in a lighted area so hard to see damages. Got truck to my apartment that night. Next morning had to call service to change tire because it had big gash in tire and tire was coming off rim.

Rating:

2.0

This is not where I was supposed to drop off the truck. The location I was contracted to refused the truck and told me he would have it towed if I tried to return it there. This was an alternate that U-Haul found. Hard to get in to and not a very safe location. There was no one there so we had to take pictures and return online. It is a tire shop next to a marijuana dispensary. Lots of homeless people around as we are having to take pictures of the truck and go through the steps of the online return.

Rating:

1.0

Unclean environment, poor customer service and equipment not provided

Rating:

5.0

Good People!

Rating:

3.0

Little dicey to back out. Lots of construction.

Rating:

5.0

Not a pretty location but the personnel are great. Easier to get in and out than the huge location nearby south of ^!).

Rating:

3.0

Nothing

Rating:

3.0

Maps took me to the back of the business. It was hard to know where to go to park truck. A man just pointed and that was it. There were a couple men on the property but no one acknowledged me for a bit and then another man came out and took the keys from me.

Rating:

3.0

(1) I would of Explained Location pick up better... (2) I would TEXT lock box numbers to customer so they can conveniently pick up truck keys... (3) It was Raining badly and their was mud and water pooling in the parking lot = need better parking lot draining. (4) Folks were as helpful as they could with Pick up and Drop off.

Rating:

1.0

The actual front door was down the block from the drop off point for the truck. The door was locked. The employee didn’t even ask for our name or go look at the vehicle. He had people inside the location on slot type machines. It was also located next door to a CBD business that was selling actual marijuana according to the multitude of people in the parking lot. Very unprofessional.

Rating:

4.0

The fuel tank was less than quarter filled, I have that documented in pictures I drove for 10 miles and returned the tank as is To my surprise, I was charged with fuel fees Very unacceptable

Rating:

5.0

Everything went smooth, had a pleasant experience

Rating:

4.0

Very friendly staff equipment in excellent condition I would recommend them to others

Rating:

1.0

They were not present when I dropped it off, said go ahead and leave the keys you’re fine, and then proceeded to charge me for fuel I did not use, after I filled it well above the level I had It at. Called, and couldn’t get through to them for so long then they said there nothing they can do.

Rating:

4.0

Because we discovered the dispensary next door.

Rating:

4.0

Staff was accommodating and friendly. We reserved an appliance dolly,but not available. This was very unfortunate and made things tough for our move.

Rating:

5.0

The young man with the dreads was extremely patient and helpful. Overall great experience.

Rating:

1.0

My elderly father was told he had to unhitch the trailer himself. Finally, a young guy there asked if he needed help. Then it was really heavy even for both of them to lift out. The dirt lot was muddy. Very slippery for foot holding to lift the trailer. I saw a nail clipper lying on the ground with the point up for someone to run over. The lady seemed like we inconvenienced her just by being there. The location is hard to get in and out of and probably still would be even without the construction. It is on an access road (one way) so the entrance is back but if anyone were to miss it I can see how it would have someone driving around.

Rating:

5.0

Keep up the good work

Rating:

1.0

fix the check engine light and provide the vehicle with the correct info.

Rating:

3.0

The overall customer experience was horrible this store helped me the most but everything about uhual did not reach my minimum expectations.

Rating:

3.0

Service and equipment excellent, but trailers are stored on dirt lot, which is uneven and messy.

Rating:

1.0

No dolly, although I booked one, place was a mud pit, and the truck had a low tire that caused a flat.

Rating:

1.0

The trucks are located in a mud pit. The staff are unprofessional and rude. Will never use this location again. This was the worst experience I’ve had with U-Haul and will not recommend this location.

Rating:

2.0

Trailer was dirty and had a bad tire (blew out while towing). Trailers were partially blocked by other vehicles in the lot.

Rating:

1.0

The wheel was shaking the truck speed wouldn't go pass 60 and they rented me the wrong truck Size they orver charged me and the clerk tried to argue with me saying it was the right size NEVER AGAIN will I rent from the 24 hr tire place

Rating:

3.0

As this was my fifth location trying to secure a trailer I reserved a week in advance, I was happy to get on my way. The gentleman behind the counter was efficient and courteous.

Rating:

5.0

Keep up the good work

Rating:

5.0

Very helpful and prompt customer service!

Rating:

4.0

Great guys!

Rating:

1.0

I made a reservation starting at 5pm. I did not receive my keys to the truck until 6:30pm because they could not be found. aInstead of just assigning me a different truck with available keys I had to sit and wait an hour and 30 minutes. I did everything through the app so that my check out experience would be fast and instead I had to wait. The Haul customer service rep was very rude.

Rating:

5.0

Excellent customer service

Rating:

5.0

Individual at the site was professional and courteous. The process was quick to pick up and return.

Rating:

1.0

First of all the employee at the Uhaul shop should be there at the time that I reserved the uhaul. I reserved it from Tuesday August 30th at 1:00pm with the returning date was August 31 at 1:00pm. We finally got to pick it up at 1:45pm which put us behind. He as not very professional. I would Not recommend this location to anyone!!!

Rating:

1.0

Pickup was for 9am, we had to wait on the "Uhaul guy" and did not get checked in until after 9:40am. He did not show us to the truck or anything. We were told to go around back and find our truck based on the numbers. Trucks were parked in a muddy grass area so we had to spend time walking around. This location also is not at the address provided on the Uhaul website. It's down the street, has no signage, and the front door remains locked so you have to walk around back calling out for someone to help.

Rating:

1.0

I haven’t even gotten a final receipt! Very upsetting with the drop off. Rude employees

Rating:

3.0

Made appointment at 9am but Had to call U-Haul to have someone opened up the door.. Other than that everything went very smooth

Rating:

2.0

Took a lot of time to check out

Rating:

2.0

Got a truck with a check engine light on and had to switch to another after waiting a good while for the first one. Then had to wait again for the second one. Got back and the mobile check in would not work. Tried all suggestions on the webpage with no success. Tried to get help inside and the guy told me he didn't work for me and I need to call the uhal number. Tried to call and it was over an hour wait. Tried the chat feature as suggested, I wated 10-15 mins three different time as it did not work on my phone twice. Had to get a computer to use the feature. All in all a very long and troublesome process. Very disappointng.

Rating:

3.0

UHaul didn't inform me that my pickup wasn't at the specified location. The location itself was hard to get into (front door is locked and there is no buzzer and no way to see in the window). The mounting plate for the door latch was missing 3 of its 4 rivets and kept falling down, allowing the trailer door to be opened even while it was locked.

Rating:

5.0

Nothings

Rating:

2.0

The truck wasn't clean or filled up with gas. I had also reserved some blankets, but they didn't have any available for me. BJ did his best to help me out, and was kind and courteous. But I wish the transaction had been faster and more efficient.

Rating:

1.0

This is the most miserable experience I have ever had renting a vehicle. I was supposed to pick up the truck at a location that I verified on the phone with a UHaul rep the day before. When I showed up 30 minutes early at 8:30 AM, I was told the UHaul guy would be there at 9 am. I waited and the UHaul rep said that the location I was supposed to pick up the truck at was down the street about 1/4 mile. I walked since I was dropped off. No one at the 2nd location, waiting on hold for UHaul cust svc for 45 minutes.

Rating:

3.0

Clear communication beforehand about where exactly to pick up truck. Also the mobile pick up experience was not functioning the morning I needed to use it and had to spend 45 minutes on hold to speak to a representative to get help.

Rating:

1.0

I asked them when I returned the car that the fuel level was almost half . And i made sure its ok to bring it almost half tank as i took it but they still charged me extra 11 dollars for fuel which is unfair and annoying cz i made sure with the guy and he said u r totally fine . But sadly he charged me 11

Rating:

1.0

don't send them to that location. oh boy, scary.

Rating:

5.0

Keep up the easy process

Rating:

5.0

I did not receive a confirmation of dropping off the cargo trailer. I think that after the photos I would receive an email

Rating:

1.0

Did not come outside to check the miles and truck. They did not check in the truck until weeks later. Got calls twice stating I had not dropped off the truck. Then received a charge on my credit card that I do not agree with. Poor customer service.