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Mattie O
Customer Reviews for Charles Town Storage At Tireville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy, quick, efficient, friendly and professional service and people!!
GEORGE TGreat rental experience, friendly and helpful staff.
DAVID TThank you
Bentley TOutstanding experience. Staff was exceptional.
CHRISTINE LPerfect
THOMAS JProcess was super easy and quick. Truck was clean and operated like it should. Check in and checkout process on your phone was super easy and convenient.
Alan sVery friendly staff. Clean, well maintained facility.
Michael IGreat service and had everything we needed. Original reservation did not. Highly recommend Charles Town Storage At Tireville for great and friendly service.
LEIGH DFriendly staff.
Bryan SI wished that the gas tank was full when we rented it it would have been easier to replace it we had to estimate our gas so we returned it with enough gas in it and fell short by three gallons
SCOTT CGreat service and support. Quick pickup and return.
TIMOTHY BThe mobile app is junk and unreliable. It’s a huge waste of time and I’m using the latest Apple Pro phone with the most current OS with full 5G signal. I gave up after 30+ minutes trying to drop off after hours and called the drop off location the following day. If U-Haul really cares about customer experience U-Haul would fix that garbage.
Tony BThe App made it super easy for pickup and drop off.
Alex VThe lady was very nice
JOHANS ROur move from a smaller to larger space was easily accommodated when we realized the space we had reserved was too small because the facility is family run instead of a faceless, over the internet business. For example, when I pulled in my vehicle was making a terrible screeching sound at one of the wheels. The family also has a tire shop called Tireville next door. The owner asked an employee to take my wheel off right away, removed a small stone, and sent me on my way, refusing to take any payment.
Gina G | ReservationVery customer friendly service.
PETER SKudos to the front desk person. She was polite, informative, very understanding and friendly. She made my complete experience very easy and worry free. Kudos to that young lady.
JOYCE PAttention, it's bad, and if you're even one hour late, they charge you for the entire month. I had taken out my things and only came back to take out the trash, so they charged me for the entire month. It's ridiculous
PERCI U | Overall ExperienceThe employee, Diane, was knowledgeable and helpful. He exhibited excellent customer service.
Patricia CThey are the best!
AMY MThe dropoff person was friendlt and got us going quickly. She did a great job.
CHARLES HOutstanding service
THOMAS JExcellent atencion. Very good and nice 👍
ELUIS P | Overall ExperienceThank you !
ANDREW KAmazing customer service.. Melanie was super friendly and helped us in our time of need! Highly recommend this location!
BIDYA RThanks once again Tireville.
James TOne of the best experiences at Uhaul I have had. Thank you for that.
Amy M | Overall ExperienceThank you Tireville!
JAMES TGreat group and always are helpful on any issues.
MATTHEW OReally friendly and helpful customer service - thanks!
DAVID CThe owners are really awesome and friendly. Exceptional business.
Jose Cno improvements needed. Staff explains everything and is very friendly
GARY TTruck was clean but the tires were very low on tread. It was spinning easily on wet roads. Otherwise great experience
Christina-Marie BAmazing customer service! Thank you 😊
JAMES HVery good customer experience. Top shelf all the way!!
David JVery clean, secure and well-maintained. Staff were nice and helpful. Would recommend.
Jonathan H | Overall ExperienceVery friendly and helpful. I would definitely recommend this location. Very easy to manage hookup and drop off in their large lot. Clean and modern facility.
VINCENT SVery nice and friendly plus brand new storage and excellent quality customer service. Thanks to management
RAFI S | Overall ExperienceImprove other locations sign, I have a terrible experience returning the vehicle because I couldn't find the place.
GLEN FThis is another top notch location. Thank you for your service, and understanding my needs to help me choose the right equipment.
DAVID MThank you Tireville.........
James TI love Tireville and support them as often as I am able. They are friendly, knowledgeable and get us in and out quickly. Fyi, the truck I rented, had some maintenance issues. The driver's side door didn't close all the way. I drove it not knowing the door needed a much harder slam. For some reason, the truck beeped even though I had turned it off and the keys were in my purse. Was worried I would come back to a dead battery, but was ok.
LORI LGreat customer service, courteous, awesome highly recommended
DEBRA PNA. Melanie was extremely helpful. Called two days before she explained, exactly what to do when picking up dolly and was right there when returning.. Pleasant and greeted with a smile!
JOSEPH GI had to move some items to storage and then, needed additional space, they were so very helpful and acomadating! Great people to work with, very happy!
CATHERINE B | Overall Experience