Customer Reviews for Tireville
(U-Haul Neighborhood Dealer)

281 reviews

835 E Washington St Ste 108   Charles Town, WV 25414

(304) 930-5031

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12:30 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(304) 930-5031

835 E Washington St Ste 108
Charles Town, WV 25414

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–12:30 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Latasha T. 
Rating:
5.0

Friendly, helpful and knowledgeable. Definitely coming back!

JAMES A. 
Rating:
1.0

Customer did not leave a comment.

Jade S. 
Rating:
4.0

Customer did not leave a comment.

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

Jose Guillermo E. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

The on line check in process has a lot of glitches. Generally, so does your website.

Paul C. 
Rating:
5.0

We have dropped off here before. Duane is always great to work with!! We have also rented/picked up here. Clean well maintained equipment every time.

Bob K. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

He came out and helped unhook the trailer.

John C. 
Rating:
5.0

Customer did not leave a comment.

Dennis E. 
Rating:
4.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

The gentleman who waited on me was very professional and thorough.

Alex V. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
5.0

Dwayne was great with customer service and will use his place again very soon

Ronald C. 
Rating:
4.0

I couldn't get the lock off the lock box. It appeared old and rusty.

Charles H. 
Rating:
5.0

I got nothing negative to say, service was super quick.

Nicholas H. 
Rating:
3.0

No blankets available and truck was not cleaned.

Mona P. 
Rating:
5.0

Insulate the engine noise from the cab better in future trucks that are purchased

Christina B. 
Rating:
5.0

The location is tucked behind another building and the driveway is easy to miss.

James T. 
Rating:
3.0

Had significant delay because didn't know last step of self checkout was a verification. I know now it was in a email. But feel was very poor communication . I had to wait until someone was awake to take a call from you.

Christopher P. 
Rating:
3.0

Customer did not leave a comment.

Lonnie A. 
Rating:
5.0

Customer did not leave a comment.

Abel V. 
Rating:
3.0

They charge me $43. I had a U-Haul for three hours. They overcharged me.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

I've been renting Uhaul for a very long time, even did a cross country move and this place Tireville is one of the best places I picked up from. Super convenient and friendly people! Would definitely go back, thanks again!

ROLAN G. 
Rating:
5.0

Customer did not leave a comment.

MARYVIRGINIA H. 
Rating:
5.0

No improvement required

David B. 
Rating:
5.0

Customer did not leave a comment.

Karlene H. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
2.0

I needed customer service the morning I was to return my u-haul, and neither the location I tented from, not the location I returned to, would answer the phone. I called dozens of times. I am very upset with this.

Carolina W. 
Rating:
5.0

The process was a lot faster and easier than Penske, which I rented a month ago. I will make sure to continue to use only Uhaul from now on, and use only that location when possible.

ANDREA C. 
Rating:
5.0

Thank you so much

Eliezer R. 
Rating:
3.0

I was over charged by Uhaul three times. I would not recommend Uhual to anyone. Renter beware. Theft

Wayne H. 
Rating:
3.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Brandy D. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

SHANNON K. 
Rating:
5.0

Availability

ALFONZO W. 
Rating:
5.0

Customer did not leave a comment.

Micah C. 
Rating:
5.0

Customer did not leave a comment.

Steven Brett N. 
Rating:
5.0

Very helpful attendant , we were in an out very quickly.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Thank you.

James T. 
Rating:
5.0

Customer did not leave a comment.

CLARISSE C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
5.0

Need to pull down the middle seat and clean spilled coffe and food. I had to drive 68 miles to pick up the 26 foot truck. There were no pads or dolly.

Michael B. 
Rating:
5.0

Perfect support for helping us move. There's no better business in the industry, U-Haul is the best!

mark S. 
Rating:
5.0

Customer did not leave a comment.

Scot P. 
Rating:
4.0

Customer did not leave a comment.

Sandra Z. 
Rating:
3.0

Customer did not leave a comment.

Linsey H. 
Rating:
5.0

Customer did not leave a comment.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

Luke H. 
Rating:
5.0

Thank you.

James T. 
Rating:
1.0

Drove by it the first time. Very little signage to let you know there was a uHaul location. Waited at the counter for a few minutes to turn truck in while workers could clearly see me and they just ignored me.

Joshua K. 
Rating:
5.0

Staff is top notch

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Dan V. 
Rating:
5.0

The service at this location was excellent. However, I was shocked and dismayed to find out at 8:00 the night before that I had to drive and 70 minutes instead of 10 minutes to pick up the truck. I guess I'm just glad I got a truck.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Location and people were great!

Jessica J. 
Rating:
5.0

Quick and easy

Cletus W. 
Rating:
4.0

My only complaint…. The AC was not working in the truck and it was in the high 80s-low 90s. The location for pick up was awesome and would definitely recommend them to a friend/family member.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

Kelly S. 
Rating:
3.0

Exhaust was so loud ,I could not hear gps ,radio , sirens , or hear to the person sitting beside me . Actually had a headache from the loud truck

Earnest H. 
Rating:
1.0

The store isn't open when you pick it up and they give you the wrong equipment

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Great customer service! 5 stars all the way!

Timothy W. 
Rating:
5.0

No issues at all. Dewayne was a very professional straight to the point kind of man. He's very knowledgeable and quick to answer all the questions.

Tammie S. 
Rating:
5.0

The owner of tireville was exceedingly efficient and helpful, would definitely use again, and will go to for his auto services. Clean shop and happy employees!

robert N. 
Rating:
5.0

WONDERFUL customer service.... Equipment ready when we arrived....easy to return... Very cost effective for our move. Thank you....Peggy Graham

Michael G. 
Rating:
5.0

Great experience. Clean trailer, Helpful and professional service at both locations.

Jeffrey W. 
Rating:
4.0

Customer did not leave a comment.

Conrad L. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

LaTonya B. 
Rating:
5.0

Very friendly helpful efficient staff!

marcello A. 
Rating:
5.0

Best U haul experience ever.

Richard H. 
Rating:
5.0

I cannot think of any improvements. The rental process was already efficient and without complication.

Christopher B. 
Rating:
3.0

Back of truck was filled with loose screws, nails and dried chunks cement as well as cement mix Several holes in roof rain leaked in and mixed with cent to create a messy, very slippery and dangerous conditions. The people at the location were friendly and accommodating but the overall condition of the truck was horrible.

Dyana B. 
Rating:
5.0

On time and no waiting! Very nice

Jack A. 
Rating:
3.0

Customer did not leave a comment.

Joseph N. 
Rating:
4.0

Customer did not leave a comment.

Charles A. 
Rating:
3.0

Everything went well I guess, but I didn't receive any communication that I had returned the rental until 2 days later and it said I had just returned it that day rather than 2 days earlier.

Cassey R. 
Rating:
5.0

Customer did not leave a comment.

Roxane J. 
Rating:
2.0

I put the gas back into it that I had ran out! And the guy is charging me for fuel saying it was at 3/4 full when it was on the full mark when I parked it

Kelly I. 
Rating:
4.0

Customer did not leave a comment.

Claudia S. 
Rating:
5.0

Staff were extremely helpful and knowledgeable. Truck and trailer were ready to go. Check in and check out was flawless.

Clifton H. 
Rating:
5.0

Great rental experience!

Suzanne K. 
Rating:
3.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Timothy A. 
Rating:
4.0

The representative got me in and out. Great customer service.

Sylbarria I. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

The owner/Manager was very kind and caring. Definitely will recommend

Alison T. 
Rating:
5.0

These guys are always helpful. Dwane does a great job of hooking me up and getting me on my way. I have mentioned before that Tireville does not come up as a UHaul dealer when you are looking for a location to rent your equipment. People are always surprised when I tell them about Tireville. It would be helpful if you could get them in the queue. Thank you

BOB S. 
Rating:
3.0

Customer did not leave a comment.

Christine D. 
Rating:
5.0

Clean the cabin better, and fix your bumper.

chris H. 
Rating:
3.0

Customer did not leave a comment.

DANIEL ROBERT P. 
No reviews have been submitted for this location.

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