Customer Reviews for Titus Transmissions
(U-Haul Neighborhood Dealer)

2,070 reviews

11 Production Dr   Avon, IN 46123

(317) 271-5659

Office Hours

  • Monday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/24/2025: Closed
  • 5/25/2025: Closed
  • 5/26/2025: Closed

Services at this Location:

Contact Us

(317) 271-5659

11 Production Dr
Avon, IN 46123

Services at this Location:

Office Hours

  • Monday:
    8:30 am - 12 pm / 1 pm - 5 pm
  • Tuesday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8:30 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/24/2025: Closed
  • 5/25/2025: Closed
  • 5/26/2025: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Closed on Sunday when I dropped off so no staff present. Drop box was easy to find.

BRIAN G 
Rating:
5.0

Customer did not leave a comment.

CAROL T 
Rating:
5.0

Customer did not leave a comment.

SAMUEL A 
Rating:
5.0

Great customer service!

KENNETH J 
Rating:
5.0

Truck had been smoked in. Also had a roof leak.

DARRELL G 
Rating:
4.0

Customer did not leave a comment.

KALEB L 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
3.0

Customer did not leave a comment.

KIRK W 
Rating:
4.0

Truck fuse to hook up the car transporter was bad. It cost 2 1/2 hours which put us going through downtown rush hour and hit heavy rain and wind which we would have been ahead of. When you rent a truck and trailer it needs to be at the same place so if something doesn’t work it could fixed before loading the truck. Not happy!

SALLY C 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H 
Rating:
5.0

Very friendly and professional, vehicle was in excellent condition

MELISSA J 
Rating:
3.0

Do not do online or after hours pick-up. The app is a nightmare and there is no on-call person from the rental site to assist. Spent an hour and half on the phone going from customer service rep to customer service rep to figure out how to access the key. Information was poorly presented and the process is tedious and time consuming. Will only do uHaul during open hours.

Barry A 
Rating:
3.0

Fix the pot holes please thanks

FREDDIE F 
Rating:
5.0

Customer did not leave a comment.

Larry H 
Rating:
5.0

Customer did not leave a comment.

ROBERT V 
Rating:
5.0

Everything was great. Thank you!

TODD S 
Rating:
5.0

Customer did not leave a comment.

AMY S 
Rating:
4.0

None

Nicholas E 
Rating:
5.0

When I ask for furniture pads, I expect to get furniture pads. I paid for them but did not receive them.

ALEXANDER C 
Rating:
4.0

Customer did not leave a comment.

WILLIAM H 
Rating:
3.0

Clean the truck and remove the “grub”, the steering is off, had to turn the wheel right to go straight. The window doesn’t seal and it was a loud “wind storm” in my ear for hundreds of miles..:I couldn't talk on my cell phone it was soooo loud! And, no cell phone charger, what a basic miss on equipment. People in the rental office were nice!

ROBERT B 
Rating:
5.0

Customer did not leave a comment.

KEVIN C 
Rating:
5.0

Customer did not leave a comment.

CHASITY B 
Rating:
5.0

Customer did not leave a comment.

STEVEN V 
Rating:
5.0

Customer did not leave a comment.

MEAGHAN M 
Rating:
5.0

Customer did not leave a comment.

Dakota D 
Rating:
2.0

Customer did not leave a comment.

Melody J 
Rating:
5.0

Very Very good. Thank you for your service.

Nicole J 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B 
Rating:
5.0

I want to thank Chris and his crew for helping me out and they had another trailer to replace the defective one.

AMY W 
Rating:
5.0

This site is on major roads, easy to get to and has a gas station next door. The day was sloppy weather but all worked well and went well. Very nice people run it and are accommodating.

GAIL B 
Rating:
3.0

Customer did not leave a comment.

NOMAR A 
Rating:
5.0

Customer did not leave a comment.

BRYCE L 
Rating:
5.0

Extremely easy in and out. A great safe place to park my car. Reasonable price for high value!

BRADLEY W 
Rating:
5.0

They were very nice! This is my second time using this facility, I will rent from them again.

Tracy G 
Rating:
5.0

Friendly and great customer service.

MALCOLM G 
Rating:
5.0

Great service all the way around!

CLAYTON G 
Rating:
5.0

Love renting from this location. I always do counter pickup and the staff is helpful and friendly.

TAMMY B 
Rating:
5.0

The people working at this location were very friendly and professional. They called when I made the reservation online to ensure that all my needs were met. I will use them again when I need moving services.

Janice D 
Rating:
5.0

Staff is very accommodating. Helpful in anyway we have asked

NEVIN R 
Rating:
4.0

Customer did not leave a comment.

EUGENE E 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B 
Rating:
5.0

Customer did not leave a comment.

MITCHELL W 
Rating:
5.0

I have always experienced extremely good customer service. .

Anita P 
Rating:
5.0

Customer did not leave a comment.

CRAIG M 
Rating:
2.0

The truck was not ready to go when we arrived. The truck’s battery was dead due to someone leaving lights on. Also, the truck hadn’t been swept out.

DAVID W 
Rating:
4.0

Customer did not leave a comment.

RONNIE P 
Rating:
5.0

Annette was customer service oriented and patient every step along the way. I also observed her on other phone calls and in person. Every single person was treated with kindness and respect.

ROBERT J 
Rating:
5.0

Customer did not leave a comment.

JASON P 
Rating:
5.0

Turn in time was less 5 minutes and person was totally professional.

WILLIAM W 
Rating:
5.0

Customer did not leave a comment.

MARK D 
Rating:
4.0

Having to pickup truck before 5 pm was difficult.

Michael R 
Rating:
3.0

We spend about 2 hours trying to process payment because the system was not working correctly. Now I have over 300 dollars of charges I have to dispute because every time I tried processing the payment I got charged for it but got an error message. Hopefully I can have all the unnecessary charges disputed

Millicent S 
Rating:
5.0

I had to hire someone else to return the truck so I have no idea.

Sherri M 
Rating:
5.0

Young lady who helped us was very nice and made the whole process very easy

RODNEY S 
Rating:
2.0

While the ease of pick up and drop off was convenient I am not happy with my experience with U-Haul this time around. I reserved a 20ft truck on Monday October 14th and was suppose to receive a call to confirm by Wednesday which then turned into Thursday morning. No one called so I then called them which prompted a call back. They informed me the location I selected wouldn’t have the 20ft truck but another location (which was out of the way for me) had it available. The other option would be to settle for a smaller 15ft truck which is what I did since that location made the most sense for my move. Well because I had a smaller truck I ended up needing to make two trips which doubled my mileage and increased the total cost of my rental. I’m not happy with this experience.

Mariah D 
Rating:
4.0

The lot kind of beat up and crowded, but the drop-off went fine.

Robert M 
Rating:
5.0

Love working with this team

Anita P 
Rating:
5.0

quick and easy

DARRIN D 
Rating:
5.0

Customer did not leave a comment.

KATHY M 
Rating:
4.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Good people to deal with.

THOMAS M 
Rating:
5.0

Staff was very friendly!

REGINA G 
Rating:
4.0

Customer did not leave a comment.

PATRICK C 
Rating:
1.0

Changed my location for pick up three times and overcharged me

Sara H 
Rating:
5.0

Customer did not leave a comment.

ERIC M 
Rating:
4.0

This location is conveniently located. It is right around the corner from a gas station so it makes the refill much easier. The customer service representative was so sweet and amazing to work with. This is my third time dealing with this location.

JENNETTA A 
Rating:
5.0

Great staff to work with

Anita P 
Rating:
5.0

Customer did not leave a comment.

Penny T 
Rating:
5.0

Everything was great!

BRYSON E 
Rating:
5.0

Customer did not leave a comment.

Anita P 
Rating:
3.0

Customer did not leave a comment.

SIERRA L 
Rating:
5.0

Customer did not leave a comment.

JAMES O 
Rating:
3.0

We dropped off after hours. No issues or comments.

Megan T 
Rating:
5.0

Equipment was clean but the truck needs work. AC was out and seems like the suspension, shocks etc need replaced. Thanks!

JEFFREY R 
Rating:
5.0

The check engine light came on about 200 miles into our 700 mile trip. We called and was told to just keep going unless we thought it wasn’t driving well. We kept driving.

Sally C 
Rating:
4.0

Everything went just fine. Fast too.

BRIAN A 
Rating:
5.0

Customer did not leave a comment.

Anita P 
Rating:
3.0

Uhaul application was a terrible waste of time. Checked in at designated time, hour and a half later, left with truck. No one told me had to have two references. Unable to see what i typed on comment section. Wont recommend app. Horrible experence.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
5.0

Customer did not leave a comment.

doug S 
Rating:
5.0

Very professional, explanations of paperwork, use of Van, guidelines on driving, gasoline fill-ups, and return

Jerry G 
Rating:
4.0

Customer did not leave a comment.

Phil S 
Rating:
5.0

Customer did not leave a comment.

Rhonda N 
Rating:
5.0

Customer did not leave a comment.

Jacklyn Y 
Rating:
4.0

Very crowded, hard to find place to park equipment

DERRICK W 
Rating:
5.0

Customer did not leave a comment.

KEITH N 
Rating:
1.0

She gave a truck that was empty in fuel and asked me to bring it back in full tank. Please refund my money

Bashi H 
Rating:
5.0

Nothing. Everything was amazing

Michelle L 
Rating:
5.0

Customer did not leave a comment.

Patrick G 
Rating:
3.0

Customer did not leave a comment.

PAYTON J 
Rating:
5.0

They were helpful and friendly.

Angela C 
Rating:
5.0

Customer did not leave a comment.

lakisha M 
Rating:
4.0

I had a good experience. The staff were helpful and nice and the trailer was waiting for me when we arrived. They even helped us connect it to the vehicle.

Tracy H 
Rating:
4.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
3.0

Customer did not leave a comment.

Victor T 
Rating:
5.0

I Love this UHaul store everyone is just great to work with.

Montreal D 
Rating:
4.0

Customer did not leave a comment.

Trent R 
Rating:
5.0

Easy to work with and the equipment seemed to be in good repair when we picked it up.

Dionne M 
No reviews have been submitted for this location.
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