Customer Reviews for Titus Transmissions
(U-Haul Neighborhood Dealer)

Rating:

4.0

Closed on Sunday when I dropped off so no staff present. Drop box was easy to find.

Rating:

5.0

Great customer service!

Rating:

5.0

Truck had been smoked in. Also had a roof leak.

Rating:

4.0

Truck fuse to hook up the car transporter was bad. It cost 2 1/2 hours which put us going through downtown rush hour and hit heavy rain and wind which we would have been ahead of. When you rent a truck and trailer it needs to be at the same place so if something doesn’t work it could fixed before loading the truck. Not happy!

Rating:

5.0

Very friendly and professional, vehicle was in excellent condition

Rating:

3.0

Do not do online or after hours pick-up. The app is a nightmare and there is no on-call person from the rental site to assist. Spent an hour and half on the phone going from customer service rep to customer service rep to figure out how to access the key. Information was poorly presented and the process is tedious and time consuming. Will only do uHaul during open hours.

Rating:

3.0

Fix the pot holes please thanks

Rating:

5.0

Everything was great. Thank you!

Rating:

4.0

None

Rating:

5.0

When I ask for furniture pads, I expect to get furniture pads. I paid for them but did not receive them.

Rating:

3.0

Clean the truck and remove the “grub”, the steering is off, had to turn the wheel right to go straight. The window doesn’t seal and it was a loud “wind storm” in my ear for hundreds of miles..:I couldn't talk on my cell phone it was soooo loud! And, no cell phone charger, what a basic miss on equipment. People in the rental office were nice!

Rating:

5.0

Very Very good. Thank you for your service.

Rating:

5.0

I want to thank Chris and his crew for helping me out and they had another trailer to replace the defective one.

Rating:

5.0

This site is on major roads, easy to get to and has a gas station next door. The day was sloppy weather but all worked well and went well. Very nice people run it and are accommodating.

Rating:

5.0

Extremely easy in and out. A great safe place to park my car. Reasonable price for high value!

Rating:

5.0

They were very nice! This is my second time using this facility, I will rent from them again.

Rating:

5.0

Friendly and great customer service.

Rating:

5.0

Great service all the way around!

Rating:

5.0

Love renting from this location. I always do counter pickup and the staff is helpful and friendly.

Rating:

5.0

The people working at this location were very friendly and professional. They called when I made the reservation online to ensure that all my needs were met. I will use them again when I need moving services.

Rating:

5.0

Staff is very accommodating. Helpful in anyway we have asked

Rating:

5.0

I have always experienced extremely good customer service. .

Rating:

2.0

The truck was not ready to go when we arrived. The truck’s battery was dead due to someone leaving lights on. Also, the truck hadn’t been swept out.

Rating:

5.0

Annette was customer service oriented and patient every step along the way. I also observed her on other phone calls and in person. Every single person was treated with kindness and respect.

Rating:

5.0

Turn in time was less 5 minutes and person was totally professional.

Rating:

4.0

Having to pickup truck before 5 pm was difficult.

Rating:

3.0

We spend about 2 hours trying to process payment because the system was not working correctly. Now I have over 300 dollars of charges I have to dispute because every time I tried processing the payment I got charged for it but got an error message. Hopefully I can have all the unnecessary charges disputed

Rating:

5.0

I had to hire someone else to return the truck so I have no idea.

Rating:

5.0

Young lady who helped us was very nice and made the whole process very easy

Rating:

2.0

While the ease of pick up and drop off was convenient I am not happy with my experience with U-Haul this time around. I reserved a 20ft truck on Monday October 14th and was suppose to receive a call to confirm by Wednesday which then turned into Thursday morning. No one called so I then called them which prompted a call back. They informed me the location I selected wouldn’t have the 20ft truck but another location (which was out of the way for me) had it available. The other option would be to settle for a smaller 15ft truck which is what I did since that location made the most sense for my move. Well because I had a smaller truck I ended up needing to make two trips which doubled my mileage and increased the total cost of my rental. I’m not happy with this experience.

Rating:

4.0

The lot kind of beat up and crowded, but the drop-off went fine.

Rating:

5.0

Love working with this team

Rating:

5.0

quick and easy

Rating:

5.0

Good people to deal with.

Rating:

5.0

Staff was very friendly!

Rating:

1.0

Changed my location for pick up three times and overcharged me

Rating:

4.0

This location is conveniently located. It is right around the corner from a gas station so it makes the refill much easier. The customer service representative was so sweet and amazing to work with. This is my third time dealing with this location.

Rating:

5.0

Great staff to work with

Rating:

5.0

Everything was great!

Rating:

3.0

We dropped off after hours. No issues or comments.

Rating:

5.0

Equipment was clean but the truck needs work. AC was out and seems like the suspension, shocks etc need replaced. Thanks!

Rating:

5.0

The check engine light came on about 200 miles into our 700 mile trip. We called and was told to just keep going unless we thought it wasn’t driving well. We kept driving.

Rating:

4.0

Everything went just fine. Fast too.

Rating:

3.0

Uhaul application was a terrible waste of time. Checked in at designated time, hour and a half later, left with truck. No one told me had to have two references. Unable to see what i typed on comment section. Wont recommend app. Horrible experence.

Rating:

5.0

Very professional, explanations of paperwork, use of Van, guidelines on driving, gasoline fill-ups, and return

Rating:

4.0

Very crowded, hard to find place to park equipment

Rating:

1.0

She gave a truck that was empty in fuel and asked me to bring it back in full tank. Please refund my money

Rating:

5.0

Nothing. Everything was amazing

Rating:

5.0

They were helpful and friendly.

Rating:

4.0

I had a good experience. The staff were helpful and nice and the trailer was waiting for me when we arrived. They even helped us connect it to the vehicle.

Rating:

5.0

I Love this UHaul store everyone is just great to work with.