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MARC C
Customer Reviews for Titus Transmissions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything is fine
SERGE MCan't rate, no one there
MICHELE CSuch nice people and great little trailer.
PATRICK GGreat experience, keep up the good work.
MICHAEL CI used the truck and went 6 miles. I was charges for a gallon of gas because they say I used more than I used. The mileage I went speaks for itself. Ridiculous to make me pay for something I didn't use. I went 6 miles. Of course the app didn't have me take a picture of fuel when taking all the pics. Disappointed that i get to pay for them to move the trucks around there lot. I had to rent this truck to move 2 items.
Amanda SExcellent equipment and nice experience with you
YUNIOR HNothing… customer service at the location great… Annette is wonderful
Natalie BClosed on Sunday when I dropped off so no staff present. Drop box was easy to find.
BRIAN GGreat customer service!
KENNETH JTruck had been smoked in. Also had a roof leak.
DARRELL GTruck fuse to hook up the car transporter was bad. It cost 2 1/2 hours which put us going through downtown rush hour and hit heavy rain and wind which we would have been ahead of. When you rent a truck and trailer it needs to be at the same place so if something doesn’t work it could fixed before loading the truck. Not happy!
SALLY CVery friendly and professional, vehicle was in excellent condition
MELISSA JDo not do online or after hours pick-up. The app is a nightmare and there is no on-call person from the rental site to assist. Spent an hour and half on the phone going from customer service rep to customer service rep to figure out how to access the key. Information was poorly presented and the process is tedious and time consuming. Will only do uHaul during open hours.
Barry AFix the pot holes please thanks
FREDDIE FEverything was great. Thank you!
TODD SNone
Nicholas EWhen I ask for furniture pads, I expect to get furniture pads. I paid for them but did not receive them.
ALEXANDER CClean the truck and remove the “grub”, the steering is off, had to turn the wheel right to go straight. The window doesn’t seal and it was a loud “wind storm” in my ear for hundreds of miles..:I couldn't talk on my cell phone it was soooo loud! And, no cell phone charger, what a basic miss on equipment. People in the rental office were nice!
ROBERT BVery Very good. Thank you for your service.
Nicole JI want to thank Chris and his crew for helping me out and they had another trailer to replace the defective one.
AMY WThis site is on major roads, easy to get to and has a gas station next door. The day was sloppy weather but all worked well and went well. Very nice people run it and are accommodating.
GAIL BExtremely easy in and out. A great safe place to park my car. Reasonable price for high value!
BRADLEY WThey were very nice! This is my second time using this facility, I will rent from them again.
Tracy GFriendly and great customer service.
MALCOLM GGreat service all the way around!
CLAYTON GLove renting from this location. I always do counter pickup and the staff is helpful and friendly.
TAMMY BThe people working at this location were very friendly and professional. They called when I made the reservation online to ensure that all my needs were met. I will use them again when I need moving services.
Janice DStaff is very accommodating. Helpful in anyway we have asked
NEVIN RI have always experienced extremely good customer service. .
Anita PThe truck was not ready to go when we arrived. The truck’s battery was dead due to someone leaving lights on. Also, the truck hadn’t been swept out.
DAVID WAnnette was customer service oriented and patient every step along the way. I also observed her on other phone calls and in person. Every single person was treated with kindness and respect.
ROBERT JTurn in time was less 5 minutes and person was totally professional.
WILLIAM WHaving to pickup truck before 5 pm was difficult.
Michael RWe spend about 2 hours trying to process payment because the system was not working correctly. Now I have over 300 dollars of charges I have to dispute because every time I tried processing the payment I got charged for it but got an error message. Hopefully I can have all the unnecessary charges disputed
Millicent SI had to hire someone else to return the truck so I have no idea.
Sherri MYoung lady who helped us was very nice and made the whole process very easy
RODNEY SWhile the ease of pick up and drop off was convenient I am not happy with my experience with U-Haul this time around. I reserved a 20ft truck on Monday October 14th and was suppose to receive a call to confirm by Wednesday which then turned into Thursday morning. No one called so I then called them which prompted a call back. They informed me the location I selected wouldn’t have the 20ft truck but another location (which was out of the way for me) had it available. The other option would be to settle for a smaller 15ft truck which is what I did since that location made the most sense for my move. Well because I had a smaller truck I ended up needing to make two trips which doubled my mileage and increased the total cost of my rental. I’m not happy with this experience.
Mariah DThe lot kind of beat up and crowded, but the drop-off went fine.
Robert MLove working with this team
Anita Pquick and easy
DARRIN DGood people to deal with.
THOMAS MStaff was very friendly!
REGINA GChanged my location for pick up three times and overcharged me
Sara HThis location is conveniently located. It is right around the corner from a gas station so it makes the refill much easier. The customer service representative was so sweet and amazing to work with. This is my third time dealing with this location.
JENNETTA AGreat staff to work with
Anita PEverything was great!
BRYSON EWe dropped off after hours. No issues or comments.
Megan TEquipment was clean but the truck needs work. AC was out and seems like the suspension, shocks etc need replaced. Thanks!
JEFFREY RThe check engine light came on about 200 miles into our 700 mile trip. We called and was told to just keep going unless we thought it wasn’t driving well. We kept driving.
Sally CEverything went just fine. Fast too.
BRIAN AUhaul application was a terrible waste of time. Checked in at designated time, hour and a half later, left with truck. No one told me had to have two references. Unable to see what i typed on comment section. Wont recommend app. Horrible experence.
Andrew MVery professional, explanations of paperwork, use of Van, guidelines on driving, gasoline fill-ups, and return
Jerry G