Customer Reviews for Tk Home Bradford
(U-Haul Neighborhood Dealer)

Rating:

5.0

Love the rental experience. 6x9 is perfect for the move and easy to tow.

Rating:

2.0

They need to check their equipment when it comes back like the car dolly making sure the straps are not broken and all the lights are working on both the truck and the trailer

Rating:

5.0

It was perfect. Great support, breat vehicles. Min going extra mile for clients.

Rating:

1.0

The person who provide the service who is the U Haul contact person is not suitable for this position, he put the truck mechanical issues on the client , without any clarification, If you would like your business good, find another person who has good ethics, morals values, and have a common sense, and skill how to deal with clients.

Rating:

5.0

Location is great, clean, and easy to access. On-site staff were very good as well.

Rating:

5.0

This new location in Bradford is %100 better then the old one. The owner is very friendly and everything went smooth. Thank you

Rating:

5.0

Excellent service at the location, friendly and helpful

Rating:

5.0

Excellent customer service and very quick

Rating:

4.0

Very quick service. It didn't take long to get the truck and trailer and be on my way.

Rating:

5.0

The Uhaul rep at TK Home Bradford is great! Helpful and friendly. I appreciate the tips he gave me.

Rating:

5.0

Excellent location and very helpful service; huge parking lot so stress free parking when taking and returning truck. Thank you Uhaul Bradford!

Rating:

2.0

Staff was rude, reluctant to help. Brought out wrong equipment, didn't want to correct it. Paperwork was not printed or provided. Added in an extra 10$ charge without my consent and clicked through the checkout process on their phone without me reviewing it. At least the equipment worked.

Rating:

5.0

Overall easy and really fast process. One gentleman (apologize I don't remember his name) was very helpful with explaining everything, and efficiently. Which made a much more smooth process, especially with the whole move, was hectic... 10s across the board. Thanks TKA Homes and U haul!

Rating:

5.0

The 4 wheel furniture cart was money well spent Very helpful

Rating:

4.0

The U Haul agent inside TK Home was very helpful and gave good information. Ideally, the fuel gauge on the contract should not only indicate the level of fuel at pickup, but the approximate number of gallons it takes to refill the tank by a section of the gauge. I was lucky to find TK Home open when I returned the truck (despite U Haul hours being closed) and the same friendly agent completed all the steps to check the vehicle back in. I don't know if I would have had as an easy of a time had I filled in the page on the website for check-in myself.

Rating:

3.0

I ordered an Auto Trailer and a Pickup Truck to tow it, but they didn't have the pickup which I asked for. It was hard to backup the trailer with the small cub van I was given. Next time I will have to make sure it's a Pickup truck.

Rating:

5.0

We were originally booked to pick up a truck in Newmarket but the truck was late on being retuned and were asked to go to Bradford. The Newmarket location is very disorganized and not helpful. My husband said he had a nice experience at the Bradford location. Because of the new location we were charge much more for the mileage and would appreciate some sort of compensation for this inconvenience.

Rating:

5.0

Excellent Service

Rating:

5.0

Very good Customer service by the location guy. Very friendly and polite

Rating:

1.0

My experience at the rental location was good, my experience with U-Haul was unsatisfactory

Rating:

5.0

Great Service very friendly.

Rating:

5.0

easy process! Good location

Rating:

3.0

Equipment was old. Wire cable on rear door ready to snap. Something wrong with fuel line - it would not refill - I had to buy a 10l gas can, fill that up and then pour it into the truck. And when I made them aware of my issue, he already knew it was problem.