The trailer we rented was clean and in very good condition mechanically and aesthetically. The checkout and check-in process was seamless.
CHARLES M
Tk Home Bradford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bradford, ON L3Z3H2
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Customer Reviews
- 4.5 Average Customer Rating
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U-Haul changed the pickup location to one that is more than 130 km away each way, resulting in approximately 260 km of additional travel and about three extra hours of driving time. The only compensation offered was an additional day at no charge. I would like to understand how this is considered reasonable. Was the cost of fuel and the value of three hours of travel time taken into account? Additionally, I returned the trailer only six hours late, yet I was immediately charged a full extra day’s fee. This seems inconsistent, especially given the inconvenience caused by the pickup location change. I would appreciate a review of this situation and a reconsideration of the charges.
Ankit KNothing it was all good
Chris CRepresentative refused to come out to check the vehicle at drop-off, repeatedly saying “it’s ok” even when I asked her to verify everything was ok. A few days later the return was finally processed and I got charged for fuel even though I’m certain I topped it off to the same level. I could have just gone to get more gas at that time but it feels very predatory and I won’t be using U-Haul again due to this being a pattern.
SERBAN SGood
Robert K