Convenient location for us in Bond County, IL. I've used them before and never had any complaints. Crew does a good job, and will remain my go to U-Haul destination in the area.
MAX L
Customer Reviews for TNT RV & Generator Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person I left keys with was smoking, slurred his speech as if he were intoxicated and didn’t seem to know which set of keys were which on his desk. I felt scared like he might pull a gun, it was really weird.
Max Ythe windshield wipers really needs to be replaced
Gary WGary did a great job explaining everything I needed to know about the rental and helping me get it connected to my truck. I highly recommend renting from TNT for your U-Haul Reservations!
Aaron SThis was a very good experience overall. It could have been a bit better if we had made the reservation through our local dealer (TNT RV & Generator Services} instead of online. The online people kept saying "the truck might not be available locally the day we needed it, but would be within driving distance to pick up". No one could tell us what "driving distance" might be, so we were a bit worried until the day before the move when we knew for sure the truck would be available locally. Our local deal told us if we had made the reservation through him they could have told us the truck would be available the day we needed it much sooner than the day before. The check in was super easy.
Alice FI can't think of anything that could be improved. Courteous professional advice/service. Thank you.
John TExcellent owner operated location. I would rent from them again.
Michael FThank you for the superior customer service.
Michael FHe was real nice.
richard rDropped after hours. Very easy.
JERRY OThey went above and beyond to help, but recommend anybody to use TNT
DARYL MNo improvements, it was excellent service.
JOHN MNo complaints.
Maurice KVery nice folks here, it's your mom n pop shop for more then a uhaul rental. But they know what I needed and that I was ready to be on the road. They did everything fast yet right! IL definitely use them again if I'm need to!
nicole rExcellent service and communication!
JOHN GIf we book a reservation online for a certain time, date and location, PLEASE don't call me the day before and say there isn't one available. This happened to me 2 or 3 weeks ago and we had to rearrange our schedule and couldn't finish our moving that weekend.
Dianah KThere’s never anyone here and the website on the side of the building (myuhaul.com) does not take you right to a link for returning rented equipment. It took a little more digging around online for me to find it in my own. Very easy to use this location but please post a more direct link for drop off online instructions.
EMILY TTeam was very helpful and informative all around!
Amber SSite was closed when I dropped off truck.
Zack DFriendly, helpful, and knowledgeable staff with a bit of genealogy history discussed!
GARY WThe only issue I had was that the furniture covers I ordered weren't in the truck.
Tamara WBest Customer Service.
Larry MThanks for helping me out on short notice and be willing to assist.
Maurice PThe lady I dealt with was very impersonal and grouchy, the male was fine.
James MRude and not very friendly. We had a delay on our trip and needed an extra day, while they accommodated they didn’t sound very happy about it.
ROBERT JGood
Steven SExcellent service
JOHN MI was completely satisfied with the entire experience.
Vicky BDon't lie about the price you quoted them and expect them to pay 5x the price
Cierra FExcellent service all around!
Mike WFix ac
David DExcellent customer service and helpful staff.
marvin aReal nice folks
Randy EQuick easy and efficient pick up and drop off, with friendly staff . Location I s just off interstate with easy on/off access.
Tim WThe people at TNT Generator were great. I’ll go back to them next time.
Tim CThe lot was convenient and the staff was very friendly and accommodating. I have used them before with the same results. Thank you for making my move less stressful.
James BNo improvement needed!
Susan KAlways great to deal with, and I would recommend them to everyone
Roger FI feel the experience at this location was the best. I traveled a long distance just so I could rent from that location and I’ll do it again.
Roger F