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BASIL M
Customer Reviews for Tobacco & Live Bait
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop-off location I had booked was Security Self Storage - North Durham: 1601 E. Geer St Durham, NC 27704. When we arrived to drop off the 26 ft truck, we were told that they can't take trucks that big due to limited space. The woman at the counter was very helpful, and called to see where we could take the truck nearby. She directed us to Tobacco & Live Bait in the other direction of Geer St. If a location doesn't have space for 26 ft trucks, it shouldn't be offered as an option when booking. Please only offer locations for drop off that can take the truck being rented. It was an inconvenience to have to drive to another location. At the other location I had to check in the truck using the Uhaul app which was a pain to navigate and complete. It was extra work for me that is not needed nor appreciated after a long, stressful cross country move. I much prefer working with a Uhaul employee during drop off where they do the check in.
Courtney MThe best of the best service and customer service and truck
Ronald GGreat location to pick up a trailer for local use! Friendly and attentive staff!!
DAVID CA horrible experience. As soon as I arrived the gentleman running the store was yelling and shouting at me - without clear direction and calmness. He did NOT help unload our 6x12 trailer saying the location does not support that. I had to call my friend for help. The next morning I woke up with a sore back from lifting the trailer off the hitch. Lastly, he did not do a checkout or inspection with us. I cannot emphasize how awful this drop off experience was.
Matthew LMake sure trucks are clean front and back. Thanks
LOUISE HI think you're experienced and excellent.Great people oriented, helpful and yet professional. Thanks so much!!
VERTIE BAfter turning the keys in,the person said that was it.Got home waiting to see anything about turning the truck,didn't see anything, got on line and saw the process of returning keys back in,plus it was showing that it was still active, the keys was turned back in around 12:30,not 2:00,went back the worker was just outside to check everything out, that's was after 1:00,that process should be done right away after the keys are returned.
Doris PThey were very efficient and helpful . All the charges were correct and they made our rental easy and a great experience
Wayne RGreat guys there and extremely helpful!
DAVID CI believe the confusion was more with having my reservation switched to another location. The communication around the switch was poor and the service at the location wasn't great. Unlocking remotely via phone was somewhat straightforward, but wasn't effective since the keys were still inside the building and I had to wait for it to open before getting the keys.
Emily SThe best of the best customer service
Ronald GIt was great, how everything was handled.
Verona HTruck was super nasty and dirty and the people were very rude and had to do a rental over the phone made no sence
Taneilha HThese owners really had no idea what they were doing, the area was extremely small and I just do not like that my father had to be in the dirt to unhook everything on the trailer. Luckily he's a professional when it comes to trucks and trailers. I'm never renting from uhaul again.
Sandra SMake sure that the check engine light isn't on. It had a bad order in the truck that I couldn't get rid of.
Clashenya CThey need a restroom for customers
WILLIAM FCall to verify the 5x9 trailer had the notch out in the front in order to accommodate a motorcycle whoever I was speaking with did not understand English well enough to answer my question they did send me a link to a video of the trailer that did have the notch out in the front when I picked up the trailer it had no notch in the front so after picking up the trailer I had to go back home and rig up a wheel chock and order to pick up the motorcycle I was going to get Right side tire had very little tread on it but it did not blow out so I really can't complain Had a hard time removing the PIN from the left side of the tailgate to let it down
Simone GHooked the trailer up for me. In and out in just a few minutes.
Timothy KThe best location The best customer service
Abdulla SI am pleased with this location.
Kenneth COur estimated total was ~$94 for a 24 hour rental which included the price for 25 miles. It took longer than anticipated to move and we had the truck for 4 extra hours. Because of this extra 4 hours, the price DOUBLED making the charge now $182.15!! I expected to pay for the 5 extra miles and the 4 extra hours BUT to double the payment. Ridiculous!!
Janet WSystem was down.
Yesid BAmazing location to deal with. Always fast and easy to get through the process. The guy is full of great customer service
TERRY WThank you so much for letting me rent the truck I will be renting again.
BETTY MGreat service
Anthony LHave all employees trained to assist I waited 50 mins for the manager or other worker to drive in and help him.
Connor JThe person was extremely rude, was not going to take the trailer even though we had this as our return location. The representative was very argumentative and said if we left the trailer he would report it as stolen. After making us stand there for a while so he could wait on other customers finally said he would take the trailer. No, I would not recommend this place & they should not be listed as a pickup/drop off location. Poor representation for uhaul.
todd SUnassuming corner market offering UHaul rentals, but dynamite experience picking up and dropping off.
Andrew GGood
Valter S🫂
Michelle BKeep up the excellent work
roy BMy equipment became disabled U-Haul knew I could not use it but they continue to charge me. I spent 14 hours on the side of the road before being rescued. U-Haul is a disaster!
Devon CLocation is too small and lots of mud. Trailer had straw in it and parked in the mud. Attendant did not assist with attaching trailer to my truck either. Will not use this location again
Gary BEasy access Fast and reliable
Ana VI like the customer service
Anthony LGreat service
GARY FContact phone number did not work. Bars on the doors and windows. Parking lot was full of pot holes and standing water. Had to wait while another vehicle was moved to back trailer into an open spot. Had to assist in lifting the heavy trailer tongue to unhook the trailer from tow vehicle. No type of verbal acknowledgement or written receipt when finished with the rental.
Francis RNothing. Moe the manager did an outstanding job a assisting me. He suggested the truck size, etc. Such a courtesy man. The only place I will ever rent a u haul.
Lois PI always come to this location for my uhaul rental. The customer service is truly outstanding. You are welcome from the time you make the reservation until the time you return the vehicle. I have nothing but positive things to say about this location.
Lois PJinfang Zheng
JIN ZFast and friendly service. This location also had what I was looking for, short notice, after all others were booked.
Edwin GNo comment
Tonya JEverything was as promised. Equipment was in good shape.
David B