Make proper estimates of mileage and don't cheat your customers like you did me. $16+ for gas I didn't owe you.BRIAN W.
Moving Truck Rental in Durham, NC at Tobacco & Live Bait
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Durham, NC 27704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Please just make sure its wiped down on inside of cab since we dealing with a virus these days. Seats floors and cup holders were dirty. ThanksJERRICK T.
The representative who completed the transaction was friendly, yet professional and knew what he was doing.JOSEPH M.
The attendant was very nice and helpful.MICHAEL L.
The cashier wasn't friendly at all, I had to transfer money and he was irritated.didnt greet me I stood at the counter he was just like yes I'm like Im here for a uhaul reservation he like you have a reservationJASMINE H.
Customer Service was excellent!!!marcelle H.
The tire pressure indicator was on.Kendra C.
Lower rates lolthomas P.
I will not return to this location. They were absolutely no help.mennis B.
Give me my money back.teeyan M.
The guy said that typically they charge for helping to remove auto transports, but that he'd do it this time for free. He was nice about it, but it caught me off guard because everyone else I had spoken to at Uhaul previously said that Uhaul would help attach/detach the auto transport for free.Nicholas T.
The location customer service was very shocking to me bc l use to pass this location and noticed how unwelcoming my ethic background was to the owner but once l discovered it was own by a new owner l just want to say .......thank you for treating me like a human being 1st then as a Black Woman with polite Customer Service we ALL ARE NOT THE SAME. Please continue to stay safe during the unusual times and pandemic. A Satisfied Customer Ms LeeTERRY L.
Your customer service is horrible! I had no issues with the location pickup, but your customer service people were rude, yelled at me and swore back. Zero stars, I will NEVER rent from U-Haul again!!!!KATHERINE B.
Great overall experience!Janel L.
They were very unfriendly, not helpful at all, unorganized. Probably won't use U-Haul again because of this experience.Diamond M.
Great customer servicemalik L.
More professionalism and try to research the closet UHaul for convenience. Remember people are moving, mÃ ybe they are not familiar with the area, need to ask for a ride, Uber and sometimes walk.michele B.
The establishment was in poor condition both externally and internally, not clean. The truck was told to me to be clean, I had to wipe it out when I got home. I would not recommend this location.Christine T.
The furniture pads were not included in the rental. I would like a refund now. Everything else went smoothlyRobert L.
They told me to park my vehicle in wet grass/mud and I wound up being stuck once returning with the truck. It took four grown men to push my car out. The system was down when I got there so we went back and forth for over 40 minutes just to get me in a truck. The location was switched on me at last minute because of equipment shortages... never again...Marsha H.
Service at the location was fine. But you need to put trailer jacks on these trailers.Jim B.
Didnt realize this location would also be a convenient store. Took a while to get settled on my uhaul truck because other customers who were buying stuff from the convenient store were also being attended to at the same time.Martinez M.
The business I rented from could have better processing service, gt a computer instead of using their phone.Kenneth R.
The gentleman at the counter made it so easy and efficient that I was thinking I missed something. I have a new place to rent my uHaul!Barry B.
This comment isn't for this location but overall uhaul must provide better over the phone customer service. Even the supervisor was unprofessional over the phone. My past experience makes me no longer want to use uhaul for my moving needs.Tiffany J.