The drop-off location I had booked was Security Self Storage - North Durham: 1601 E. Geer St Durham, NC 27704. When we arrived to drop off the 26 ft truck, we were told that they can't take trucks that big due to limited space. The woman at the counter was very helpful, and called to see where we could take the truck nearby. She directed us to Tobacco & Live Bait in the other direction of Geer St. If a location doesn't have space for 26 ft trucks, it shouldn't be offered as an option when booking. Please only offer locations for drop off that can take the truck being rented. It was an inconvenience to have to drive to another location. At the other location I had to check in the truck using the Uhaul app which was a pain to navigate and complete. It was extra work for me that is not needed nor appreciated after a long, stressful cross country move. I much prefer working with a Uhaul employee during drop off where they do the check in.
Courtney M
Tobacco & Live Bait
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, NC 27704
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The best of the best service and customer service and truck
Ronald GGreat location to pick up a trailer for local use! Friendly and attentive staff!!
DAVID CA horrible experience. As soon as I arrived the gentleman running the store was yelling and shouting at me - without clear direction and calmness. He did NOT help unload our 6x12 trailer saying the location does not support that. I had to call my friend for help. The next morning I woke up with a sore back from lifting the trailer off the hitch. Lastly, he did not do a checkout or inspection with us. I cannot emphasize how awful this drop off experience was.
Matthew LMake sure trucks are clean front and back. Thanks
LOUISE H