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Noah G.
Customer Reviews for Tobacco Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super nice, great rental experience.
Kevin C.Everwho balanced the tires doesn't know what they are doing because it has a lot of weights on the tires and they're not supposed to be spreaded apart they're supposed to be together.
Eric N.Truck has a vibration. It is either worn/damaged front suspension or a tire issue.
Keith T.It was a pleasure doing business with them
SHELIA B.Call a couple time called 7/24/2020 the person told me erverything was in order went to pick it up Saturday morning and nothing was at the location NO TRUCK I mean nothing so we had to go Thur everything again. I will have to think twice if I ever use U Haul again.
Patricia L.Everything was handled to a tee.
Lawrence County L.Had do drive the trailer without brake lights or running lights because the dealer didn't have or supply hookup. I was quoted $39.00 on the phone and was charge $108.00 for a 6x12 trailer for 24 hours. 00
KRISTINA M.I think this location and employees are just perfect. Extremely nice and helpful. I'll definitely use this rental location again.
Cynthia R.Great convenient and very helpful.
Joseph G.This has been the single biggest headache of my life. I have spoken with Corporate U-haul more times than I care to recall. WHY CAN YOU NOT GET IT RIGHT???????
Brandon K.Very good service. Very helpful.
WAYNE F.You will not improve your way of doing business. There is a lot that could be changed for good quality business. It costs money to overhaul and get rid of some of the old managers and district managers. When you run a business than you add a secondary business such as Uhaul, who do you think will take a backseat to your own customers. Customer first does not apply to secondary businesses.
James B.Started with near by location in Decatur AL. and was moved to another town 26 miles from my home. If I wanted a farther away location I could have gone there to begin with. Customer service was not helpful. I contacted the representative at the Moulton AL. office who excellent because your call center told me they could not change the location farther from my home. I think what I need should be brought to nearby location instead of me going else where to get it.
Clifford C.Convenience of location worth any wait time going to another place and agent was very knowledgeable and friendly.
Beverly H.Good experience
GERRY D.nice people
Dale C.Not applicable to recommend as there are no other locations in a reasonable distance.
Randall B.1) Be ready when the customer tells you they will arrive so that there is not mass confusion. 2) Make the link to report problems available online more than just 15 minutes. 3) Speed up the process to obtain a receipt when the product is returned.
JONATHAN H.Show how to hook up the trailer. Apparently I didn't have the brake hooked up. I only found out at drop off.
Robert C.When I arrived to drop off there was no drop box and no instruction as to what I was supposed to do with the key. Again, I had to call for help through the entire process.
Pamela A.Only one lady working. Too many customers for her to help me, not that she could anyway. I had to connect the trailer myself. Did not have but half of the furniture pad that I had reserved. Brake lights and blinkers worked, but no tail lights. Got pulled over 2 times.
Thomas J.I had to hook a 26 foot truck to a auto transport trailer. The parking lot was extremely small. No help from this locations staff. One of the tires were low on the trailer.
Brandon W.Nothing that I can think of they were all very helpful,polite.
Gary W.THEY WERE VERY HELPFUL AND NICE.
Jason P.Good service!
Wayne F.2 trips in a row and no receipt. tried to talk to rep and was hung up on twice!!!! ask for supervisor and was hung up on!!!!! still no receipts!!!! send me MY receipts or I will never use u-haul again and will not recommend it to ANY of my Clients!!!!!!!!!!!!!!!!!!!
ELIZABETH S.Awesome staff and super helpful!!
Craig J.Charged for extra mileage--we were told we weren't charged enough in the beginning.
David T.This location was untidy and not clean. I know that they may be busy with other things but just an hour or so of cleaning each day would help.
Elizabeth A. T.When I returned the uhaul, I was told that a lady would contact me, but never did. They didn't ask for my signature saying that I had returned it within a one day period.
JAMIE M.very friendly , trailor was ready. no problems
kenneth H.The trailer was horrible it swayed and bounced so bad bad we could barely reach 45 mph. The Jack design is also horrible almost impossible to attach if the trailer is on any slope at all. The lady that did the rental was super nice,helpful and knowledgeable would definitely recommend renting from her. Renting a car hauler not so much.
Zachary C.You are waiting in line and when it's your turn they ask you to step aside and continue waiting on their paying customers buying tobacco. As long as people keep getting in line, that's how long you will wait. Takes forever
Joel P.45 minutes to check out with no one in front of me. Too slow.
Mike N.Thanks to Libbey for all the help.
NATHAN S.Wipers on truck need replaced.
Matthew L.Make pick up closer to home than 35 miles. I have a Uhaul place less than 2 miles from me and another one 15 miles away. I wasn't told until I called after 3 p.m. the day before pick up that I had to drive 35 miles to get the trailer.
GREG B.The business was closed however the owners were very polite and allowed us to drop the trailer off early so that we could return the vehicle we used to tow it. My only comment would be considering adding an adjustable arm on the 6x12 trailers so that once loaded they can be disconnected until you are ready to move the trailer to it's unload point.
Marty F.The lady that assisted at this location was very helpful and a pleasure to work with .
TAMMY F.Very professional and friendly. Down home southern hospitality. No improvements needed. Great people !!!
JAMES R.One could not ask for better customer service than what was provided by Tobacco Unlimited. They were great!
WILLIAM C.I. Booked 2 weeks ahead of time and iir wasn't there when I arrived
LISA B.Excellent svc. Took a while thoughtful
Linda H E.