Customer Reviews for Today Furniture
(U-Haul Neighborhood Dealer)

Rating:

5.0

It was a very pleasant experience.

Rating:

5.0

Everything was perfect.

Rating:

1.0

They overcharged me for no reason

Rating:

3.0

The uhual was super dirty and dusty. Not well maintained. Please take the time to wipe down a rental vehicle.

Rating:

4.0

Very friendly - I did e writhing via the app, which was super easy. The gentleman working the counter was very kind and helpful. The van was so clean!! All equipment is current and the van ran smoothly, even in rush hour traffic! YES, I would use this location again and YES I would recommend this location to others.

Rating:

5.0

Nothing to improve. Very Courteous, explained everything well. Definitely recommend.

Rating:

1.0

Location Needs to fully transparent when customers call for question about how much for another day they shouldn't say $29 he should say you have 24hr to return truck for time of pick up.

Rating:

5.0

Uhaul made the drop off so easy.. thank you.

Rating:

1.0

Location delay was nice and truck was clean n fine. But, the uhaul system was antiquated. The basic rent contract was increased by $302 out of nowhere. Extra extra handling was required from Chris Shoemaker the regional manager to resolve the complicated issue created by the system

Rating:

3.0

Check cleanliness of truck. Evaluate breaks and transmission.

Rating:

4.0

Our U-Haul clearly had issues with the truck’s battery so one improvement is to mechanically check all equipment before releasing it for rental. Otherwise good experience

Rating:

5.0

the gentleman that helped me was great....quick, easy, and very helpful...also a former Marine...I'm an Army vet...was nice to chat with him. i was in and out with the key in my hand very quickly...I was actually impressed....and when I returned the truck...the same gentleman helped me check out....real nice man....he quickly got me done and sent me an email receipt.....probably the fastest and easiest truck rental I've ever done....and I've rented Uhaul's many many times over the years! I was in town to help a friend pack what he could and get out before the fire got to his house...we packed the truck and had it in the driveway for 5 days ready to get out at a moments notice.....the piece of mind of having the Uhaul truck was the most amazing thing in the middle of complete kaoss ...in the long run..the winds shifted and he was spared...we unloaded the truck and was happy to return it instead of trying to find a place to go.....thank you Uhaul for always being there when I needed you!!!!! as a former ARMY veteran......I SALUTE YOU!!

Rating:

5.0

In the furniture store is really nice super helpful

Rating:

5.0

Awesome customer service...Thanks to Jason for making me smile.

Rating:

1.0

They ripped me off I signed for a Dailey rental at $29 and had it for five days that’s $145 / they proceeded to charge me for a weekly Rental without my permission for over $350 which included mileage which I did not ask for and then they charge me actual mileage they charge me for insurance that I never wanted. The total bill came to $600 when it should’ve been closer to 200 or under 300 they charge me in my opinion and ripped me off. I had the vehicle dropped off and didn’t have time to stay so they closed it out without calling me with the final amount shame on them

Rating:

3.0

Generally unpleasant staff, seemed annoyed to be having to take a vehicle. Tank was also exactly at the amount labeled on the rental sheet, and I was charged for gas…

Rating:

5.0

Jason and his team were very professional and friendly and provided excellent customer service. They actually made the rental process easy and enjoyable!!

Rating:

5.0

Very friendly and helpful. Everything was clean and ready to go. A big thank you to the workers there.

Rating:

5.0

Very helpful and professional staff here.

Rating:

5.0

Staff was great. However, the truck rented did not have working headlights and the vehicle kept buzzing as I'd the key was still in the ignition. Drove the vehicle at night which made it very difficult to see during the trip.

Rating:

1.0

I drove a TOTAL of 38 miles round trip. I was charged for 80 miles. As I drove approximately 15 miles to the destination to pick up items, I noticed the odometer said 40 miles driven. I was confused. When I returned the truck, the clerk said my mileage would be $32.00. When I received the final receipt in my e-mail, it said 80 miles and $135. You can calculate the mileage from 7134 Topanga Canyon Boulevard, Canoga Park to 14400 Addison in Sherman Oaks. Then returned to my house at Erwin Street, Woodland Hills to drop off items, then to 7134 Topanga Canyon Blvd, Canoga Park to return the truck. You figure it out. This is outrageous and a fraud. You people are criminals.

Rating:

5.0

Super easy transaction and friendly service! Will return!

Rating:

5.0

Easy pick up and drop off, very friendly staff! I would definitely recommend!

Rating:

5.0

David at this location is always best and I enjoy to rent from his location. Grazi Mille fratello!

Rating:

5.0

Great staff. Quick service and convenient locations d hours.

Rating:

5.0

David is awesome! Always very polite and professional customer service. Equipment always ready and in working condition. I enjoy to rent cargo van/truck from this location. Thank you!

Rating:

5.0

None

Rating:

1.0

He kept trying to charge me more than what I was expecting when I got there. Didn’t confirm the amount before running the transaction. He ended up charging me a $25 fuel fee when I did fill the tank. And I only drove the truck 6 miles. I am going to dispute the charges if they are not removed

Rating:

1.0

Reservation# 86983158 This company has the busiest services that I have ever seen in my life. I reserved a car for 7:30 AM on 7/13/2024 about three weeks ago. A week ago, I called customer service and explained that this is a special reservation. I wanted to confirm the time and the requests I had made. Finally, on the desired date at 8:00 in the morning, after visiting the specified location, I was in disbelief to find a furniture store there, which was closed. I waited until 9:30 in the morning when two representatives calmly told me that they could cancel my reservation and send me to another address. I called customer service and asked to speak with a responsible manager or supervisor, but they all dismissed me. This company is extremely poor at providing services and respecting customers' time.

Rating:

3.0

the whole check in using my phone was overly complicated and nonsensical. what if i did not have a phone? have the clerk check people in and don't diminish the human element.

Rating:

4.0

The app did not work very well

Rating:

3.0

I did not receive the appliance dolly, or the moving blankets that I requested and paid for. I would hope I would be getting a refund for those items.

Rating:

5.0

The representatives that helped me complete the rental process were helpful and patient guiding through the rental process. They were professional and friendly.

Rating:

1.0

I booked online for reservation at Vanowen location but when I came, It was closed

Rating:

5.0

Everything went as expected. Very courteous staff. I will be a repeat customer.

Rating:

3.0

If a person doesn't open one of the moving blankets bags, they should be refunded. I was not. That's very unfair practices.

Rating:

2.0

Hello, David that help me didn't explain the charges in detail until I received the bill over $200 dollars it would of been great if he would explain in detail at the time I was picking up the uhaul. Not very happy about service.

Rating:

5.0

Good customer service !!

Rating:

5.0

The person who helped me was the nicest person I’ve come across in years.

Rating:

5.0

Very friendly staff. Very helpful.

Rating:

1.0

The locations renter was very rude ,other than charging me xtra he asked me to not use the Uhal again and he ordered me leave my business right now! I am so upset and sorry for my experience. Please don’t give your business to this kind of person who doesn’t care about UHal and customers. Please call me if you need additional information.

Rating:

2.0

Got my Uhaul and the tank was on E. When I went to fill it up gas started leaking form bottom. This was after a 30 min wait to even get access to my UHaul. Then had to drive back and get a new one. Wasted my time.

Rating:

5.0

The guy running the store is what makes this location excellent. He’s very personable and welcoming. Everything was so easy. I would definitely return for future rentals.

Rating:

5.0

this place is amazing. The Van I rented was brand new. The service was impreccable.

Rating:

5.0

Nice experience

Rating:

5.0

Helpful stuff

Rating:

5.0

When I picked up the van both the driver and passenger sides with muddy flooring seems that the last person to use it was in a muddy place because even the tires and side has mud

Rating:

5.0

My experience was great from the beginning till the end. The customer service (David was our representative ) is exceptional! I will be back and would highly recommend this location

Rating:

3.0

vehicle 110,000 miles and drove like it

Rating:

4.0

This location was fine and no issues picking or dropping off our rental. However, the reservation experience could use improvement (nothing to do with this location. We originally rented from a location closer to our home. Our van was never returned by previous customer, this also happened with the rescheduled vehicle. This caused us a lot of undue stress. I understand u-Haul cannot control returns however, you should only rent based on current availability and not rely on returns. It isn't fair to those who plan in advance.