I booked the van at 8am but the store didn’t leave the key or set the lockbox code so I could not get in the van. I waited 3 hours until the store opened at 11am and then the store didn’t open… I found the phone number of the owner in the window and called, and she had slept in and said she would drive to the store and be there by 11:30am. I was finally able to hit the road at noon but considering I booked the van for self pick up at 8am this completely ruined the day and was a terrible customer experience. The folks on the phone I spoke to at U-Haul were helpful and kind, but this pickup location was a disaster.
Jared M
Customer Reviews for Tokes And Tins Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people and fast service
David hThe owner of the store is great to work with.
RAMON AThe person I was dealing with there was super nice and helpful. The one thing is that the people before me returned the vehicle late so that made my rental later.
KATHLEEN MNo improvements needed. This dealer was fantastic. I will definitely only use this location anytime I need to rent a uhaul again. Will definitely recommend to to all my friends to use this location. This dealer deserves a bonus or compensation for their top tier service.
Terence Z