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Kate O
Customer Reviews for Toledo Car Clinic LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a fan of the after hours drop off fee when they aren’t open when you have to drop off.
Vanessa MHaving to get truck using the online services was horrible.
Charlotte HThe app did not function and I had to call for support. I ended up having to go to the website and re-register. It took 45 minutes.
Thomas TTake truck out of service and fix it
Antone kIt wasn't the location fault that he was not open and we got charged. But very little direction was provided by 1-800-go-uhal on where to go and how to drop off. See comments above.
Scott SJosh was very knowledgeable about all the products and very professional. His service was excellent and has a people friendly way of doing business.
steven kExcellent customer service!!!
Paula EGood dude runs the place..rented his 12 ft trailer with ramp...worked out well. Will be back to rent from this location again
william bGuy at checkin was an ass
Joseph PGreat place. Amazing customer service. Very friendly. 10/10 would recommend I give Toledo Car Clinic LLC a 100%
Max PThe mobile app is horrible
Bradie GHe explained how i would be charged for over miles and the fee to not fill the gas tank. Very helpful…
Maureen COvergrown and weedy lot with multiple vehicles other than Uhaul vehicles. Not welcoming. No signs to assure that it was the correct location, no signs to indicate the best place to leave the truck.
Brenda ENothing
Donald ASo the location is fine where it is, however I would had dropped the equipment off during the week day so that the personnel where there working. The biggest thing for me for the drop off location is that there isn't any set place to drop of equipment, and I mean the was none. So I had to drop of the equipment where I believe they would be fine and safe without blocking any entrance, exits, or doors. That right there for me needs to be improve is having a set area to put the equipment at the drop off sight.
nicholas sWe will use this U-Haul site again. Knowledgeable, frit, prompt!
Joyce LExcellent Service !
Joseph VHave known owner for a while as a top auto repair technician. Bonus that I can rent u-haul equipment from him also!
Scott DNo Comment
Donald AGet better online services
Raymond CNo one was around at drop off. Left the truck and came back the next day. Still no one around during said business hours. Had to call U Haul to make sure it was credited.
Janet MI dropped it off here because the place I was supposed to drop it off was open, but they wouldn't take it.
Perry MThe toledo location was so helpful and courteous they we re awesome customer service was superb
Anita LOver all very bad experience. I went to your website and ordered everything I needed including the time to pick up the truck, I even pre-paid on line Nothing and I mean nothing went as planned. I asked myself for the hour and a half that I was there trying to just pick up the truck what has happened to U-haul?????? Used to be such a good company. Never again will I allow this company to almost ruin my move, Sad but true. I could go into very detailed details of my bad experience but I trust you are getting my drift on this experince.
Mark HRoute the customer to their NEAREST U-Haul return location.
janard cHelpful staff.
Chad TI have a home less than 2 miles from a U-Haul location and for the second summer in a row you made me drive over 10 miles to this very unacceptable location. When I asked about dropping off in South Beach Oregon I was told the lot was at capacity. I drove directly pass the South Beach location and they were not at capacity. I am very unhappy with U-Haul’s customer service. The trailer I rented worked fine.
George SThis is the only place I’ll rent from in Lincoln County, Oregon!
Kyle CStaff was friendly and very helpful
David rNothing this Location is ABSOLUTELY AMAZING!!!
Kyle CThe cab was muddy and had spills on the dash so I would not call it “clean”. Other than that it seemed to run fine and the process went smoothly.
Nadia TGreat people to work with and very accommodating
William SService was excellent... Rental was in great shape and filled my needs perfectly. Owner was easy to work with and quick with the service of getting the paperwork done quickly. Will us again!
david SAwesome customer service and equipment always very clean.
Ashton WIt’s always great renting from u haul.Josh is a great guy and will help you out in any way he can great service!
David GToledo Car Clinic crew were fantastic. We were excited about the end of our trip and the crew enjoyed our excitement with us. Thanks guys.
CHRIS LI paid 175.00 to use this truck for 6 hours! I think that's way over priced.
Paul VAdditional customer signage would be helpful. (i.e. park here, enter here, exit, etc.)
Skaife RJosh is an amazing rental clerk. His was knowledgable and thorough.
AlonaLea BThe location was hard to fine but the service was fine.
James SOnly open on rare occasions
James BThe heat and air conditioning didn’t blow. Which is a huge safety hazard. If the window would have fogged up I wouldn’t have been able to clear it.
Mikayla GJosh was so knowledgeable, and helpful. My experience was wonderful and would highly recommend this establishment to anyone who needed a vehicle to move their belongings ....
alonalea bPersonable, helpful, and thorough staff.
Gerald CActually everything went very well, no real improvement needed. 👏
Donald MVery friendly good location I will definitely use again.
ANDE SAdvanced notice on additional accessories if no available like moving blankets etc, otherwise a very positive experience Olomouc lol
Jeffrey CVery nice and helpful, great service, very professional
Joshua KGreat service. Friendly staff.
Gary MVery nice reception from Josh who helped me.
Roxann HNothing, great, friendly service!
Michael BIt's not a large U-Haul place, but it had what we needed when we needed it.
Cheryl DThe staff at Toledo car clinic LLC. We're extremely helpful and Courteous! I will go Out of my way To rent from this company for all my u-haul needs. I highly Recommend coming here first!
Peter PFast easy check out, very friendly service, will absolutely rent from them again.
Joshua SDo not ask your customers to change their pickup location to 50 minutes away so that they can move trucks FOR YOU. You did not compensate me for my time, my gas, nor my inconvenience. Horrible. You also did not honor your $50 guarantee of the vehicle being at the location I reserved it at, liars.
LOGAN S