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CELESTE F
Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy truck pick up. friendly service. Clean truck.
Marta MThe location was weird and quite trashy. Little annoying that the advertised $20 an hour somehow turned into $100 for a 2 hour rental, plus fuel. The truck had an intermittent check engine light, I’m assuming for fuel concerns because 30 miles used over 1/4 tank which seems a bit absurd and felt like a total money grab scam. The fuel gauge also didn’t work, dropping below half and then returning to full randomly when I drove so having to add fuel after the rental was a rip off. And the A/C vent controls didn’t work, only actuating air on the windshield, which really sucked moving a few things on a humid day. All in all I’d use Home Depot instead for a quick rental. Not super thrilled with the overall experience or quality of the vehicle. I think I’m over uhaul at this point. Shit rentals and always way more expensive than led to believe.
JASON SAdvertised 19$95 for rental… One day cost me nearly 200$. That is - pardon the pun - highway robbery and out and out misleading/lying advertising No discounts offered for AAA, AARP, seniors… Won’t be using again unless utmost dire need
Kevin TApp very slow and clunky.
Joseph CQuick and courteous service!!😎
DAVID TEasy check in
MARCUS SThe rental was clean and the man running the counter was very professional. HOWEVER, the rates to rent a U-Haul for 2 hours just to move a couch is INSANE. The truck itself was $29 to rent for the day and we added the $15 insurance. Very reasonable at that price. We reserved 4 hours just in case, but it only ended up being 2. We had to put the fuel gage back to full, also very understandable. It is the added $1.39 per mile that is ABSURD. We paid over $75 in milage on top of filling the gas tank and all the other fees. At the end of the 2 hour rental, it cost $140 to rent a truck to pick up a free couch. Never again will rent through U-Haul.
Sarah CThe fact that I asked to extend for two more days still brought it back a day early never got a refund and still charged my card another 66 dollars.
MOLLY OThere are really nice ppl thanks
MARIA DNice folks, equipment performed as expected, was in/out quickly and cost was as expected.
ALAN JVery easy process all around. The location had my van ready for me at the time requested for pickup. Will be back anytime I have a need for cargo van or truck.
PETER TThe person there very helpful closing out the rental.
Brian SThere was a low windshield wiper fluid alert when I got in the van. The weather was fine, so I didn’t worry about it, but that should have been addressed before it was sent out with the next customer. Other than that, the van was great and the employees were helpful.
KAREN BThe tiedown batten on the lower drivers side was missing some screws that made it lose. It was not apparent went I picked up the truck. We were also short one packing blanket.
TIMOTHY DNone.
JOSEPH WPeople at this location were nice, professional. Sometimes the website and the actual availability of trucks is not the same.
WILLIAM MThis was an excellent experience. We got stuck in traffic and were running late. The pick up station actually called us to confirm that we were still coming and held the vehicle for us. Then, we were late returning the truck. I called and they extended us with no charge. Both men were helpful and accommodating. This was a great experience.
TIMOTHY DEverything was great.
Mark GAC was broken on a very hot day, and it took forever to check in. Systems were down had to come back the next day during reservations. Just not a very process
Brian FThe vehicle didn't have air conditioning. It blew hot air and it was a very hot day. I found that to be unacceptable.
Scott SNothing, service was great.
Jason BI was bumped to a different location at a gas station for pick up with less than 24 hours notice without my agreement. I called the original location at my reservation and they were not that polite. The gas station staff was polite, but he cannot answer many of my question. I have to use the app to upload driver's license and it took me 20 minutes to do so at the gas station. The app efficiency shall be updated.
ANITA LThe staff was great.
Lew SFantastic service, i will always use this location
Debra WExtremely pleasant, helpful and quick - such a good experience!
Carolyn DPiece of cake! easy and pleasant.
Shawn CNothing at this time.
monica kThe staff at Tolland were excellent. Very helpful and friendly. The cart I had reserved was not available (nor any other cart) and I was not informed. I had to travel to another location to rent and return a cart. The truck was clean but drove rougher than other trucks I have rented. I believe it had stearing or suspension issues.
Heather LLocation was change in the days leading up for pickup. New location did not have products I ordered..
Eric HHeads up when equipment isn’t available. Dolly was available even though I ordered one.
Justin KAll is well
Adan II was a first timer and as soon as I made this known to the agents, they were very helpful. The process was easy and clear, no hidden charges. I would more than most definately use U-Haul again.
Abiodun ACheck the order details before scheduled time. The moving mats were not not in the truck prior to picking up.
Jared THe told us the truck wasn't due back until Wednesday and he didn't have any room on the lot. I told him we were done with it and were dropping it off.
Judy RPoor Customer Service. Young, inexperienced employee was aggressive and threatening. When I asked him to call his boss, he got more confrontational. I have not had this experience with any other person at this location, and I am extremely disappointed that this immature employee tried to escalate a situation instead of going out of his way to help a customer. I even provided a reasonable solution for him, but he refused to acknowledge or listen. Clearly, the customer is not even close to right. I would not recommend anyone going here until this employee is retrained and fixes his attitude.
James ZThe employees at this Uhaul location are friendly, knowledgeable, and always helpful. The vehicles are very clean and well maintained. I have rented here several times and always have had a satisfactory experience.
Elizabeth AThe rental was great. It did the trick
THOMAS O$1 per miles over allowance seems excessive to me. I was not aware of this amount but I take responsibility for not knowing. I’ll shop for rates in future
Bruce GNot a thing. The entire process and experience with Bob was pleasant and seamless.
Cherie GEverything was great except the equipment that I rented with my truck was not available at this location. It would have been good to know that beforehand so that I could have rented the equipment from another location.
Jeffrey OEasy from start to finish . Clerk was polite and helpful
James RVery easy transaction and pickup was easy. A little confusion on if I could drop it after hours but we ended up finishing before they closed so it wasn’t an issue.
Paula HThe online service and reservation was great but the politeness that I got when I picked up my unit and returned the uhaul truck was very very polite and would recommend that others should enjoy renting from them … thank you Don ..
donald rVery expensive Over a dollar a mile?
James RThere was no parking to leave a car while using the rental
TIMOTHY JSuper quick and easy
Joshua M