Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)

754 reviews

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Office Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am - 8 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy truck pick up. friendly service. Clean truck.

Marta M 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
5.0

Customer did not leave a comment.

GLENN D 
Rating:
2.0

The location was weird and quite trashy. Little annoying that the advertised $20 an hour somehow turned into $100 for a 2 hour rental, plus fuel. The truck had an intermittent check engine light, I’m assuming for fuel concerns because 30 miles used over 1/4 tank which seems a bit absurd and felt like a total money grab scam. The fuel gauge also didn’t work, dropping below half and then returning to full randomly when I drove so having to add fuel after the rental was a rip off. And the A/C vent controls didn’t work, only actuating air on the windshield, which really sucked moving a few things on a humid day. All in all I’d use Home Depot instead for a quick rental. Not super thrilled with the overall experience or quality of the vehicle. I think I’m over uhaul at this point. Shit rentals and always way more expensive than led to believe.

JASON S 
Rating:
5.0

Customer did not leave a comment.

Luis C 
Rating:
3.0

Advertised 19$95 for rental… One day cost me nearly 200$. That is - pardon the pun - highway robbery and out and out misleading/lying advertising No discounts offered for AAA, AARP, seniors… Won’t be using again unless utmost dire need

Kevin T 
Rating:
5.0

App very slow and clunky.

Joseph C 
Rating:
5.0

Quick and courteous service!!😎

DAVID T 
Rating:
4.0

Easy check in

MARCUS S 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE W 
Rating:
3.0

The rental was clean and the man running the counter was very professional. HOWEVER, the rates to rent a U-Haul for 2 hours just to move a couch is INSANE. The truck itself was $29 to rent for the day and we added the $15 insurance. Very reasonable at that price. We reserved 4 hours just in case, but it only ended up being 2. We had to put the fuel gage back to full, also very understandable. It is the added $1.39 per mile that is ABSURD. We paid over $75 in milage on top of filling the gas tank and all the other fees. At the end of the 2 hour rental, it cost $140 to rent a truck to pick up a free couch. Never again will rent through U-Haul.

Sarah C 
Rating:
1.0

The fact that I asked to extend for two more days still brought it back a day early never got a refund and still charged my card another 66 dollars.

MOLLY O 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

PAUL S 
Rating:
4.0

Customer did not leave a comment.

PETER D 
Rating:
5.0

There are really nice ppl thanks

MARIA D 
Rating:
5.0

Customer did not leave a comment.

Allyson D 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Nice folks, equipment performed as expected, was in/out quickly and cost was as expected.

ALAN J 
Rating:
4.0

Customer did not leave a comment.

Hwan M 
Rating:
5.0

Customer did not leave a comment.

STEVEN T 
Rating:
4.0

Very easy process all around. The location had my van ready for me at the time requested for pickup. Will be back anytime I have a need for cargo van or truck.

PETER T 
Rating:
4.0

The person there very helpful closing out the rental.

Brian S 
Rating:
5.0

There was a low windshield wiper fluid alert when I got in the van. The weather was fine, so I didn’t worry about it, but that should have been addressed before it was sent out with the next customer. Other than that, the van was great and the employees were helpful.

KAREN B 
Rating:
3.0

Customer did not leave a comment.

Garrie D 
Rating:
4.0

The tiedown batten on the lower drivers side was missing some screws that made it lose. It was not apparent went I picked up the truck. We were also short one packing blanket.

TIMOTHY D 
Rating:
5.0

None.

JOSEPH W 
Rating:
5.0

People at this location were nice, professional. Sometimes the website and the actual availability of trucks is not the same.

WILLIAM M 
Rating:
4.0

Customer did not leave a comment.

Ijeoma O 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

Customer did not leave a comment.

LOUIS C 
Rating:
5.0

Customer did not leave a comment.

PATRICK G 
Rating:
5.0

Customer did not leave a comment.

RIO B 
Rating:
5.0

This was an excellent experience. We got stuck in traffic and were running late. The pick up station actually called us to confirm that we were still coming and held the vehicle for us. Then, we were late returning the truck. I called and they extended us with no charge. Both men were helpful and accommodating. This was a great experience.

TIMOTHY D 
Rating:
5.0

Everything was great.

Mark G 
Rating:
2.0

AC was broken on a very hot day, and it took forever to check in. Systems were down had to come back the next day during reservations. Just not a very process

Brian F 
Rating:
4.0

The vehicle didn't have air conditioning. It blew hot air and it was a very hot day. I found that to be unacceptable.

Scott S 
Rating:
5.0

Nothing, service was great.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Linda B 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
4.0

Customer did not leave a comment.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Celia L 
Rating:
5.0

Customer did not leave a comment.

jill r 
Rating:
1.0

I was bumped to a different location at a gas station for pick up with less than 24 hours notice without my agreement. I called the original location at my reservation and they were not that polite. The gas station staff was polite, but he cannot answer many of my question. I have to use the app to upload driver's license and it took me 20 minutes to do so at the gas station. The app efficiency shall be updated.

ANITA L 
Rating:
5.0

Customer did not leave a comment.

jhona d 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
4.0

Customer did not leave a comment.

Chris L 
Rating:
5.0

Customer did not leave a comment.

Carol L 
Rating:
5.0

Customer did not leave a comment.

Dale L 
Rating:
5.0

The staff was great.

Lew S 
Rating:
5.0

Fantastic service, i will always use this location

Debra W 
Rating:
5.0

Extremely pleasant, helpful and quick - such a good experience!

Carolyn D 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Piece of cake! easy and pleasant.

Shawn C 
Rating:
5.0

Nothing at this time.

monica k 
Rating:
5.0

Customer did not leave a comment.

philip t 
Rating:
5.0

The staff at Tolland were excellent. Very helpful and friendly. The cart I had reserved was not available (nor any other cart) and I was not informed. I had to travel to another location to rent and return a cart. The truck was clean but drove rougher than other trucks I have rented. I believe it had stearing or suspension issues.

Heather L 
Rating:
1.0

Location was change in the days leading up for pickup. New location did not have products I ordered..

Eric H 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
5.0

Customer did not leave a comment.

Keith M 
Rating:
5.0

Heads up when equipment isn’t available. Dolly was available even though I ordered one.

Justin K 
Rating:
4.0

Customer did not leave a comment.

Cassaundra P 
Rating:
5.0

Customer did not leave a comment.

James T 
Rating:
5.0

Customer did not leave a comment.

Gary G 
Rating:
5.0

Customer did not leave a comment.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

Pilar A 
Rating:
5.0

Customer did not leave a comment.

Laura C 
Rating:
5.0

All is well

Adan I 
Rating:
3.0

Customer did not leave a comment.

Laurie B 
Rating:
5.0

I was a first timer and as soon as I made this known to the agents, they were very helpful. The process was easy and clear, no hidden charges. I would more than most definately use U-Haul again.

Abiodun A 
Rating:
5.0

Check the order details before scheduled time. The moving mats were not not in the truck prior to picking up.

Jared T 
Rating:
4.0

Customer did not leave a comment.

Richard T 
Rating:
5.0

Customer did not leave a comment.

Mark P 
Rating:
4.0

Customer did not leave a comment.

Jim H 
Rating:
3.0

He told us the truck wasn't due back until Wednesday and he didn't have any room on the lot. I told him we were done with it and were dropping it off.

Judy R 
Rating:
2.0

Poor Customer Service. Young, inexperienced employee was aggressive and threatening. When I asked him to call his boss, he got more confrontational. I have not had this experience with any other person at this location, and I am extremely disappointed that this immature employee tried to escalate a situation instead of going out of his way to help a customer. I even provided a reasonable solution for him, but he refused to acknowledge or listen. Clearly, the customer is not even close to right. I would not recommend anyone going here until this employee is retrained and fixes his attitude.

James Z 
Rating:
4.0

Customer did not leave a comment.

Luke T 
Rating:
5.0

The employees at this Uhaul location are friendly, knowledgeable, and always helpful. The vehicles are very clean and well maintained. I have rented here several times and always have had a satisfactory experience.

Elizabeth A 
Rating:
5.0

The rental was great. It did the trick

THOMAS O 
Rating:
4.0

$1 per miles over allowance seems excessive to me. I was not aware of this amount but I take responsibility for not knowing. I’ll shop for rates in future

Bruce G 
Rating:
5.0

Not a thing. The entire process and experience with Bob was pleasant and seamless.

Cherie G 
Rating:
5.0

Customer did not leave a comment.

Eileen N 
Rating:
3.0

Everything was great except the equipment that I rented with my truck was not available at this location. It would have been good to know that beforehand so that I could have rented the equipment from another location.

Jeffrey O 
Rating:
5.0

Easy from start to finish . Clerk was polite and helpful

James R 
Rating:
4.0

Very easy transaction and pickup was easy. A little confusion on if I could drop it after hours but we ended up finishing before they closed so it wasn’t an issue.

Paula H 
Rating:
5.0

The online service and reservation was great but the politeness that I got when I picked up my unit and returned the uhaul truck was very very polite and would recommend that others should enjoy renting from them … thank you Don ..

donald r 
Rating:
5.0

Customer did not leave a comment.

Claire C 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Steven P 
Rating:
3.0

Very expensive Over a dollar a mile?

James R 
Rating:
5.0

Customer did not leave a comment.

Matthew S 
Rating:
5.0

Customer did not leave a comment.

TANYXONAIRY A 
Rating:
3.0

Customer did not leave a comment.

Josh W 
Rating:
2.0

There was no parking to leave a car while using the rental

TIMOTHY J 
Rating:
5.0

Customer did not leave a comment.

marjorie I 
Rating:
5.0

Super quick and easy

Joshua M 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
5.0

Customer did not leave a comment.

Gregory L 
No reviews have been submitted for this location.
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