Customer Reviews for Tolland Citgo
(U-Haul Neighborhood Dealer)

645 reviews

128 Merrow Rd   Tolland, CT 06084
(I- 84 Exit 68)

(860) 875-4409

Hours

  • Mon–Fri
    8 am–9 pm
  • Saturday
    8:30 am–9 pm
  • Sunday
    8 am–9 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 5:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(860) 875-4409

128 Merrow Rd
Tolland, CT 06084
(I- 84 Exit 68)

Services at this Location:

Hours

  • Mon–Fri
    8 am–9 pm
  • Saturday
    8:30 am–9 pm
  • Sunday
    8 am–9 pm
Special Operating Hours
  • 12/24/2022: 8:00 am - 5:00 pm
  • 12/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy check in and check out Very convenient location

Ronald H. 
Rating:
3.0

These people are not customer service oriented at all. Some need training.

Richard B. 
Rating:
5.0

Great experience Tolland Citgo.

Daniel L. 
Rating:
3.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Very helpful, friendly staff. Good experience, just couldn't extend rental due to availability (not a primary U-Haul location). Recommend.. Give location more vehicles?.. Thank you very much, pleasure doing business.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
1.0

I picked up the truck and the fuel needle showed full. I drove for a total of 35 miles and then filled the gas and it required 8 gallons! How is it possible that I drove 36 miles and used 8 gallons of gas????

Michael L. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY E. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
1.0

Had scheduled an 8 am pickup as I was on a time crunch and no one was there until 9am. Was told i cpuld pick up at 8. Was told if I brought truck back early it would cost less. Also told 93 cents a mile and the mileage cost was over that. Very disappointed.

ALicia C. 
Rating:
5.0

Excellent drop off and again the staff was outstanding and quick.

Andrew N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

The interior of the windshield was absolutely filthy and difficult to look through on a sunny day. There was a slow leak in the front driver side tire that was not fixed from when I rented the same about a week prior.

John L. 
Rating:
5.0

Only issue is I order a furniture dolly that I didn't need so asked they remove it from contract and left it with them, but when returned truck in winter garden FL the site changed me for the missing equipment. Hopefully issue get resolved

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Very convenient, with an efficient pick up and drop off process.

Sharon K. 
Rating:
1.0

Attendant was rude, so I recommend change the attendant

Faouzi N. 
Rating:
1.0

I was overcharged.

Hassan I. 
Rating:
3.0

Everything was great until they over filled the gas tank on my dime. Not cool.

ALISA V. 
Rating:
4.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Windows very dirty. One of the tires were low on air and they added air when I asked, then after driving 40 miles tire warning came back on. They knew tire was loosing air, why didn't they fix the tire if it's loosing air. Is that why I had to pay $11 for insurance for using dangerous equipment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
3.0

Left tail light blinker out. Had to call for road service. Left rear tire needed air 3 times in 48 hours. Oil on the low end of the stick. Van not swept when picked up but I was asked to sweep it.

Thomas W. 
Rating:
2.0

Uhaul is very expensive. It's advertised as $19.95 in town but I spent $80 in town. The fees are way to high

James R. 
Rating:
5.0

My order was canceled several times earlier in the day, but my final transaction with U-Haul was a wonderful experience. The customer service rep I spoke to was so helpful and wonderful I will absolutely think of you all for my next moving experience.

Karen W. 
Rating:
3.0

i choose mobile pickup but when i arrived that wasnt an option

jared B. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Representative in Tolland CT went above and beyond. Had to change size of truck and he worked with me to get it done. Exceptional service!

Thomas C. 
Rating:
4.0

Customer did not leave a comment.

Shubham R. 
Rating:
3.0

Closer check of the equipment.

Christopher C. 
Rating:
5.0

I was told I would be charged .40¢ per extra mile driven. I was charged $1.00 per mile. I only went 10 miles over so not a huge deal as it's a $6 difference but still inconvenient.

Sean C. 
Rating:
3.0

Customer did not leave a comment.

Lizabeth S. 
Rating:
5.0

Th re vehicle was well maintained, however it was not really clean. It smelled of fertilizer and had not been washed down to get the strong smell out

Michele S. 
Rating:
2.0

Furniture pads were wet, and we were missing one. There was no dolly, which we ordered.

Brendan H. 
Rating:
5.0

Customer did not leave a comment.

Arthur D. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Great service

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Ahmed S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

This is a great location and the staff was super helpful and went out of their way to ensure we were out of there quickly. Great customer service!

James L. 
Rating:
3.0

I have rented from Uhaul many times for me or for a friend. Until this past experience I will never rent or recommend Uhaul for me or to a friend. The fellow, Mark, who rented the truck to me was great. He did what he was supposed to. I showed him where I hit an awning. With the $14 insurance I included with the rental did not cover "awnings" or pretty much anything damage at top of truck. I had to pay approx. $350, which I could have fixed for a fraction of the price. Uhaul is sneaky. I was honest and forthright what happened because I value integrity. Uhaul does not value integrity. I paid the damages, which was over the top expensive for the gray top corner covering. I also know money for reimbursements(insurance/customer) does not go to fixing the damage. That is fraud and dishonest. Do the right thing Uhaul.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd M. 
Rating:
2.0

The engine light came on while driving. The person on-site when we picked up the truck was great, very personable and helpful. However, the person on duty when we returned a couple of hours later was a real jerk. The truck hadn't been swept out by the prior renter. When I explained we only moved a mattress and were not shown the inside of the truck before leaving, he responded that I then had a problem, didn't I. He gave me the choice to sweep the truck out myself or be charged. My husband was like are you kidding me and the attendant then let us know that he was former military and police, and that he was going to have my husband arrested for assault. It was really insane and totally unnecessary. He eventually gave me a broom and said he wouldn't charge us for cleaning. I will never rent from that location again.

Regina L. 
Rating:
5.0

Customer did not leave a comment.

Lynn M B. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN H. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
3.0

Had a good experience. Truck ran well and was clean inside. The only recommendation I would make is. The top of the truck was covered in snow and ice which is dangerous for other driver. It should be cleaned off prior to pick up to make it safe for all motorists, including driver of the truck.

David P. 
Rating:
5.0

Remind them to bring a lock or provide a sale of a padlock to customers.

ROALD H. 
Rating:
5.0

Customer did not leave a comment.

Herbert K. 
Rating:
3.0

Clean out and inspect trucks.

Scott F. 
Rating:
5.0

Both of the gentlemen I dealt with were beyond great. Pick up was quick and easy and drop off was just as easy. Friendly and accommodating.

Raymond N. 
Rating:
3.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

GAO N. 
Rating:
5.0

The brakes were very squeaky and all the tires had low pressure, but it was clean and the person we rented from was very nice and efficient.

Tannis L. 
Rating:
4.0

Customer did not leave a comment.

MICHELE S. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

This wasn't the location on the contract. Uhaul has been unhelpful about the situation.

Nikki V. 
Rating:
3.0

we needed and reserved an appliance dollie and there was not one provided to us.

Rosanne W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
5.0

Friendly staff and an easy process. Plus they're part of a gas station so filling up as part of the return process is super simple. Submitting all the info online saved me a ton of time as well. High recommend!

Nicholas S. 
Rating:
2.0

U-Haul had no gas upon pickup.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

The best place to rent a uhaul

ARTHUR J. 
Rating:
1.0

The attendant at the location was not very professional and seemed bothered by anyone showing up at the location. The language he used was not appropriate and I am glad I did not have any kids present otherwise I'd have to explain to them about words people shouldn't use in public. I returned the van cleaner than I received it yet I had to sweep out the back of it again. Based on this experience I am not sure if I would use uhaul again or recommend anyone to use uhaul. The attendant apologized afterwards but the unprofessional first impression still sticks with me.

JARED A. 
Rating:
5.0

No improvements needed. Great location with friendly knowledgeable staff.

ALICE G. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Joya B. 
Rating:
5.0

Service was excellent, vehicle was well maintained and the team worked with return time based on Hurricane forecast in CT. Thank you Tolland Team!

John Y. 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Great overall experience in renting from tolland citgo

WILLIAM H. 
Rating:
5.0

Great service by the Tolland Citgo staff! Truck was ready and check out return was quick and painless. Quicker than the app. Thx

JEFFREY C. 
Rating:
1.0

Make sure everyone's reservations are actually there. It seemed like more of a system website error than this locations error, but nothing could be worse than showing up there and being told "you are lucky if we actually have your truck, some other guy reserved one four weeks in advanced and we just didn't have it for him". Overall the man there was friendly at least, though he seems overly stressed out by the uHaul computer system constantly crashing. Poor guy was in over his head and it was *not* at all his fault.

Dakota C. 
Rating:
5.0

We were very happy with our experience overall. This is a busy location and they did a great job of processing us. Truck was clean and checked out with no problem. Since its a gas station as well you can just fill up when you return the truck.

Wayne H. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Nikolas G. 
Rating:
4.0

Customer did not leave a comment.

Jessy V. 
Rating:
5.0

Not fair how I had to pay $7 to fill the gas tank when it was 15/16ths. A scam!

Brianna C. 
Rating:
5.0

Art was fantastic and easy to deal with. He had the van ready to go after a very simple check in process.

Mark S. 
Rating:
5.0

Vehicle was a bit dirty: seats were sticky, coffee/soda stains on interior doors, sand/dirt in cargo area. Also, when returning the vehicle, the employee requested that we sweep the cargo area, when this had not been done for us. Overall, it was a good experience, easy check in and convenient location.

Aileen Y. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

AJ and team are pleasant and customer focused.

Henry E. 
Rating:
5.0

The back up cameras on the vans are badly in need of an upgrade. The screen is very small and hard to see and appears to use a convex lens which makes it extremely difficult to judge distances accurately. Other than that it was a great rental experience.

Brian M. 
Rating:
2.0

With that kind of service, I will never recommend U-Haul to anyone. Those two employees need a serious course in good customer relations/service.

Garnett A. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Very small place but the gentleman at the desk was very nice and helpful

Michelle L. 
Rating:
3.0

We opted for the mobile pickup of our rental and when my husband was walking toward where the van was located an employee angrily stopped him and told him he couldn't use the mobile pickup and had to come in. The pickup experience was very unprofessional and unpleasant. The drop-off went smoother and the employee he dealt with was not the same person as the one he dealt with at pickup. Would not rent from this location ever again.

William D. 
Rating:
3.0

The seats inside the cab was clean, but during the time of a pandemic, I think the can of the truck cold have been wiped down a little better.

JEFFREY H. 
Rating:
5.0

Nothing, very friendly and helpful staff!!

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nate C. 
Rating:
3.0

The U-Haul Truck Share 24/7 self-service program took over 40 minutes for me to get my truck. Way too long! This is NOT the local pick-up locations fault--this was Uhaul online fault.

GLENN D. 
Rating:
3.0

Customer did not leave a comment.

Guillaume D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
1.0

Fucking awful!! The rental was NOT cell phone check out. I had to go into the store. The key was not in the truck. The gas gauge was NOT accurate and only at a quarter tank and I had to stop to get gas, which was extra mileage, which you then charged me for! The truck did NOT have the moving supplies that I requested!!! And the fucking movers that I paid for did NOT show up to assist!! So I had to unload the truck on my own, reinjuring my knee and back! My 63 year old father was the only one around to help me and hurt his back. I spent 40 minutes on hold four times trying to talk to someone at UHaul. The fifth time I help was 30 minutes! Fuck U-haul, I'm considering contacting a lawyer!

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

HUGO V. 
No reviews have been submitted for this location.

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