Customer Reviews for Tomlinson Towing & Recovery Specialists

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tomlinson Towing & Recovery Specialists

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Michael M.
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It is a towing shop. Front office was tidy, but very dirty. I would not sit down on any of the furniture. Staff was very helpful.

chris G.
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Customer did not leave a comment.

Laura B.
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Customer did not leave a comment.

Clark O.
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Customer did not leave a comment.

Kathryn S.
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I dropped off after hours-24 hour drop off available. However, I received a text message to drop off at this location but it also said I had to check in on your website. The website gave me a DIFFERENT location! I had to call UHaul and was on hold for way too long precluding an efficient drop off. This is not the lication's fault but UHaul's fault. Terrible website system.

Christopher F.
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Customer did not leave a comment.

ruby S.
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Your online reservations were misleading and hard to book. Then once I requested a phone reservation the associate made me feel rushed and pushed into a rental that was not right for me. I ended up changing it once I got to the in person facility and the lady took the time to listen to me.

Tom D.
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The day before the pickup location was changed about four miles. They emailed this but did not call like they were supposed to. I like how they now ask total miles instead of destination, It is often more complex than "here to there".

dave C.
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Customer did not leave a comment.

barbara T.
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Wonderful!!

MILES F.
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Customer did not leave a comment.

Brian J.
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Customer did not leave a comment.

Randall K.
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Redundancy between online application process and in person app at site....could have been smoother. They should have been expecting me. Instead, I had to repeat much of what was already in the online info provided ahead. Also, your online process could be more user friendly. Again, redundancy and too much back and forth.

Ryan M.
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The blond woman working at Tomlinson—I forgot her name—was very helpful during drop off and helped me get the trailer off my hitch. It was the fastest u-haul drop off I've ever had.

Mike C.
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trailer was full of ice and mud

Jill Z.
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It would be nice. If uhaul gave them a shelter to store open bed trailers to avoid snow accumulations. Takes time to get th e shoveled out

melanie B.
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There was ice and snow on the floor of our Uhaul trailer. I was moving furniture so it wasn't ideal. We laid tarps and blankets to protect the furniture and level the floor for safe traveling.

JESSICA W.
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Customer did not leave a comment.

Clark C.
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Customer did not leave a comment.

heidi K.
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Customer did not leave a comment.

jennifer E.
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Customer did not leave a comment.

Nathan P.
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they had no clue what they were doing. The two ladies argued with one another the whole time blaming each other for errors. It took an hour for them to figure things out and get me out of there. They didn't tell me about condition survey being texted to me. I didn't see it until that evening and it had timed out by then. lower side view mirror was broken when i picked it up. Air conditioning blew hot air, and wipers were bad and it rained for most of my 26 hour drive. No cruise and seat was poorly designed keeping your head in an uncomfortable position the whole time. It was miserable driving that truck

martha S.
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After we rented the trailer, I received a phone call from uhaul and they told me where and when to drop off the trailer and later there was a lot of confusion about where we were supposed to drop off the trailer. Not sure where the problem came from but got a nasty call on Tuesday saying I hadn't returned the trailer. Will give me a little pause next time I think about renting from uhaul.

LISA H.
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Customer did not leave a comment.

Tammy P.
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They didn't set up my truck to be 24 hours. When I got there I couldn't get on the box and it took me talking to 4 different people at uhaul to finally get in the box which set me back over 2 hours. One of the guys I talked to wanted me to drive 1.5 more hours to get a smaller truck!!! I will never ever reserve at trick at uhaul.com again!!

Suzette R.
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Customer did not leave a comment.

Toby G.
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I am a beef farmer. I rent your trailer to drive 135 miles one-way to pickup 1200 lbs of my finished beef products from the processing company which kills, ages, cuts up and packages my products so they can be sold to about 600 customers over a period of about the next 2 months. When I bring the trailer full of products back to the farm and unload and store in my walk-in freezer it takes us about 2 hours to perform that function. I returned the trailer to Tomlinson's rental 1 hour and 45 minutes after the 24 hours return time. I was disappointed that i was charged a whole other day because it was 1 hour and 45 minutes late. I think that is a bad business concept. I would like at least half of that additional day charge credited to my account. I don't expect to hear anything back on this complaint but if I do and it is in my favor I will continue using these services. Respectfully, Theodore Griggs The Griggs Cattle Co. 60435 Maple Ridge Rd. Ashland, Wi 54806 Tel: (715) 278-3511

Nicholas D.
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I registered online at Uhaul.com, I was provided a confirmation email with the total rental price. But when I arrived to pick up the 20 foot truck and pay for it, I found out there was what seemed to me to be a hidden insurance tax for an additional 64.00 dollars. Well I had to scramble around for the different I was originally quoted at. Anyway it was very inconvenient, because I needed the rental that day, because I was moving that day regardless.

Mary F.
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Customer did not leave a comment.

brian H.
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Excellent customer service.

kristie M.
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Not very friendly

Leon W.
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I dropped it off after hours so had no interaction with the staff.

RICH P.
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Customer did not leave a comment.

Joshua H.
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Customer did not leave a comment.

laura W.
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The lady was rude, extremely poor customer survice and my husband and i were obviously bothering her. This is the third time my husband and i used this company ( only game in town) and am happy to say as of tomorrow we will have a car big enough we will never have to again.

gail G.
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Customer did not leave a comment.

Tim R.
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Thanks again

chyvaun P.
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Customer did not leave a comment.

Ricky E.
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Don't tell someone that you don't have to have it back buy one and charge them for tuning it in early

Elaine L.
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Customer did not leave a comment.

michael M.
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Give the pick up location the proper info from the customer on time of pick up and location etc. Let the customer know of any changes and this location can operate smoothly and efficiently. Everyone in the world does not have a cell phone.

lisa M.
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Customer did not leave a comment.

James M.
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We always rent from Mark

Kristen T.
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Tomlinson's worker was very rude. Told me "the keys aren't here, you're wasting your time...its pointless." before even checking if my keys were dropped off. I had my reservation pulled up on my phone and my confirmation number printed out, neither of which he was willing to look at. They keys were in the UHAUL drop box. He then gave my keys to a different couple who was waiting for a separate vehicle which caused a lot of confusion. The vehicle was not fully gassed up when I received it, and I was charged for the gas the previous rented used. I will not be using UHaul again.

eric M.
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Customer did not leave a comment.

gale T.
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Customer did not leave a comment.

James S.
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Better phone call curtesy

Patric R.
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Customer did not leave a comment.

Tom F.
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Customer did not leave a comment.

cheyenne S.
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Very rude snow Strom happened in middle of move and staff had to simpathy we were 2 hours late due to needing to be plowed and staff could care less just said sweep out and park over there you will be charged never use them again EVER

Charles F.
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Five stars

Neil P.
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My check in and check out were speedy and efficient. It was a highly pleasant experience!

ALLAN W.
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When I mentioned paying with a particular credit card when the rental was done, it would have been nice if the attendant would have given me an opportunity do do that, instead of charging another credit card.

tom L.
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Customer did not leave a comment.

patti B.
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Customer did not leave a comment.

Mary F.
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I had to ask for help hooking up the trailer, it would have been better if they had offered to help.

Linda S.
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Customer did not leave a comment.

ANDREW P.
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I will never use U-Haul or Tomlinson's again. I wasn't shown the fuel level until after I signed the form that said it was full...and it ended up being half empty! I paid to fill it and then was charged again for returning it with 3/4 of a tank a gas! That's 1/4 more than I got it with! Never again.

PETE S.
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Customer did not leave a comment.

Kenneth Z.
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No, Perfect

Katie L.
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We rented the trailer and it was suppose to be picked up in Hurley Wi, and we had to drive 40 miles to Ashland to pick it up. They did not give us the dolly we had ordered.

BRUCE B.
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Honesty and clarity of rates.

John H.
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Customer did not leave a comment.

Sandy L.
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Customer did not leave a comment.

RUBY S.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Deanna O.
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Not specific to puck up or drop off; Please consider putting sticker on back of trucks “If you cannot see my rear view mirrors, the U-Haul driver cannot see you.” I had WAY too many tailgaters disappear from sight behind me.

Mel S.
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Customer did not leave a comment.

Benjamin T.
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Customer did not leave a comment.

garry M.
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Customer did not leave a comment.

Calan K.
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Some trailers and trucks need to better maintained and painted

Kristin L.
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I had been told by the woman where I picked up the truck that I would get an extra day free. It took the people at the drop off place a LONG time to figure out how to charge me, and they couldn't find anything about the extra day. They were not particularly nice or friendly,and I felt like they really didn't care about the customer.

Kenneth V.
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Customer did not leave a comment.

Nancy P.
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Thank you Maleea, you're awesome!

Teresa O.
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Everything was great. My second experience ever using Uhaul. Thank you! I would recommend Uhaul any day!

Douglas M.
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Nothing! Dickie had my rental trailer off for me before I got out of the office. Free cookies while waiting. I didn't have to wait, but I ate one anyway!

Patrick N.
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Customer did not leave a comment.

Josef S.
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Express check out wasn't express

Shiloh O.
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Great folks!

Daniel S.
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Customer did not leave a comment.

Vikki A.
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Customer did not leave a comment.

Margaret C.
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Customer did not leave a comment.

Kristen S.
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Customer did not leave a comment.

ERIC C.
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Customer did not leave a comment.

bill G.
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As I mentioned in the "Pick Up Location" comment area, my friend returned the trailor so I really cannot comment or make any other observations other than I would certainly recommend this location; but the owner is a friend of my younger brother and I've always considered him a "stand up guy" so I would recommend any time!

JACK S.
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Customer did not leave a comment.

HAROLD S.
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Customer did not leave a comment.

Eugene I.
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The service i received from the location and the DM was excellent! Thanks Uhaul!

Jeremy S.
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The trailer was frozen to the ground and no one asked if we needed help or had any questions while hooking up the trailer

john T.
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I live in Iron River WI, and would be a lot more beneficial to of been able to rent closer as I had to return it 35 miles away. the pick up not bad as I had to go through Ashland on the way. this is the only draw back.

Isaiah M.
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Brenda helped me a lot! She got me a great deal and it was hassle free pickup and drop-off. Would definitely recommend calling Brenda when renting a U-Haul!

MIKE M.
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After hours drop off which was easy.

gary J.
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Customer did not leave a comment.

Louis M.
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Customer did not leave a comment.

Gail G.
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A pin dropped out of the tow dolly ramp security system on the way across the country . I don't really know why that happened. I believe we caught it in time so that no damage was done. Just thought you would like to know. Overall an excellent experience. Thank you

Lacie D.
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Customer did not leave a comment.

Jamie Z.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Kerry D.
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Somehow they were not notified of my reservation that I made on website. However, they quickly helped us and we were still ahead of original schedule.

Rande B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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