Customer Reviews for Tomlinson Towing & Recovery Specialists
(U-Haul Neighborhood Dealer)

285 reviews

1022 Main St E   Ashland, WI 54806

(715) 682-0436

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(715) 682-0436

1022 Main St E
Ashland, WI 54806

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 12:30 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Basic maintenance could have prevented a breakdown on a Minnesota hiway that cost us a lot of money and time. 3 hours on the side of a hiway. A hour tow in the opposite direction, two hours waiting for moving crew to transfer belongings into another truck instead of making a repair, all kinds of broken and damaged items that we are still finding as we unpack, an extra 12 hours of driving and a days missed wages because I wasn't in town to get to my job, friends that took time out of their lives to help us get unloaded. A 10 hour drive took up an exhausting 26 hours because of a basic part that should have been inspected between ever use. Never again!

Anderson T. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Bettie P. 
Rating:
5.0

Thank you for all of your help. Your customer service is admirable.

Sharon C. 
Rating:
3.0

Don't know it was closed when we dropped equipment off

rachel F. 
Rating:
5.0

Customer did not leave a comment.

Constance B. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Easy to find!

Melissa D. 
Rating:
5.0

Very helpful and accomadating. Got me on my way quickly and safely.

Alfred H. 
Rating:
5.0

All around very good service.

Craig M. 
Rating:
4.0

The lady I dealt with was kind and courteous but the trailer was not ready to go. One of the tire straps was damaged and the tire stops on the front of the deck were missing.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Tim P. 
Rating:
3.0

Customer did not leave a comment.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Mindy was great to work with and very professional.

Tim P. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
4.0

Website would not allow me to upload photos of trailer. Tried 10 times and got an error everytime. Get your IT people to work on that. Returning after hours is not pleasant when the site don't function.

Ronald B. 
Rating:
4.0

Customer did not leave a comment.

Sarah D. 
Rating:
3.0

Customer did not leave a comment.

Jolene N. 
Rating:
4.0

Uhaul's website is not very easy to use.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

GREGORY F. 
Rating:
3.0

I was ask to back the trailer in a snow covered lot and unhook it myself . Had to go into 4 wheel drive and almost hit another trailer. I am handicapped and had 2 men help me.

James W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

Lucas S. 
Rating:
5.0

Excellent & friendly service!! No need for improvement! Thank you

Susan S. 
Rating:
5.0

The lady was very nice and helpful and answered all our questions. Everything was taken care of. Good experience

Linda B. 
Rating:
4.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Great service. Pleasant. Good access. Happy.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

JIM P. 
Rating:
5.0

Customer did not leave a comment.

Walt S. 
Rating:
5.0

Took time to find the air conditioner. Need to put a note in the cap explaining the 6 pointed star on the fan setting is the air conditioner.

David S. 
Rating:
5.0

Easy drop off

Jake L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Jerry J. 
Rating:
1.0

We have used U-Haul many times from other locations and this is the worst customer service experience ever. Nobody available to assist with hooking up the trailer. The link for photos expired before I could open it. As directed by the expired link, contacted the U-Haul representative but gave up as the call wait time for customer service exceeded 50 minutes. No option to get a call back. The roll up door on the trailer took gorilla force to pull it up. Moving is trying enough without the added stress of poor (more appropriately “lack of”) customer service. Extremely disappointed and disgusted with this experience!

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Nothing

TERRY M. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

It was a quick and easy experience.

Terry F. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
4.0

Customer did not leave a comment.

Todd J. 
Rating:
5.0

Easy to rent and equipment as promised. Great location

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
3.0

Customer did not leave a comment.

Isabella S. 
Rating:
5.0

Customer did not leave a comment.

ERICA T. 
Rating:
3.0

None.

Alan H. 
Rating:
5.0

It is a towing shop. Front office was tidy, but very dirty. I would not sit down on any of the furniture. Staff was very helpful.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

chris G. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
4.0

Customer did not leave a comment.

Clark O. 
Rating:
1.0

I dropped off after hours-24 hour drop off available. However, I received a text message to drop off at this location but it also said I had to check in on your website. The website gave me a DIFFERENT location! I had to call UHaul and was on hold for way too long precluding an efficient drop off. This is not the lication's fault but UHaul's fault. Terrible website system.

Kathryn S. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Your online reservations were misleading and hard to book. Then once I requested a phone reservation the associate made me feel rushed and pushed into a rental that was not right for me. I ended up changing it once I got to the in person facility and the lady took the time to listen to me.

ruby S. 
Rating:
5.0

The day before the pickup location was changed about four miles. They emailed this but did not call like they were supposed to. I like how they now ask total miles instead of destination, It is often more complex than "here to there".

Tom D. 
Rating:
4.0

Customer did not leave a comment.

dave C. 
Rating:
5.0

Wonderful!!

barbara T. 
Rating:
5.0

Customer did not leave a comment.

MILES F. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
4.0

Redundancy between online application process and in person app at site....could have been smoother. They should have been expecting me. Instead, I had to repeat much of what was already in the online info provided ahead. Also, your online process could be more user friendly. Again, redundancy and too much back and forth.

Randall K. 
Rating:
5.0

The blond woman working at Tomlinson—I forgot her name—was very helpful during drop off and helped me get the trailer off my hitch. It was the fastest u-haul drop off I've ever had.

Ryan M. 
Rating:
5.0

trailer was full of ice and mud

Mike C. 
Rating:
5.0

It would be nice. If uhaul gave them a shelter to store open bed trailers to avoid snow accumulations. Takes time to get th e shoveled out

Jill Z. 
Rating:
5.0

There was ice and snow on the floor of our Uhaul trailer. I was moving furniture so it wasn't ideal. We laid tarps and blankets to protect the furniture and level the floor for safe traveling.

melanie B. 
Rating:
3.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Customer did not leave a comment.

Clark C. 
Rating:
5.0

Customer did not leave a comment.

heidi K. 
Rating:
5.0

Customer did not leave a comment.

jennifer E. 
Rating:
1.0

they had no clue what they were doing. The two ladies argued with one another the whole time blaming each other for errors. It took an hour for them to figure things out and get me out of there. They didn't tell me about condition survey being texted to me. I didn't see it until that evening and it had timed out by then. lower side view mirror was broken when i picked it up. Air conditioning blew hot air, and wipers were bad and it rained for most of my 26 hour drive. No cruise and seat was poorly designed keeping your head in an uncomfortable position the whole time. It was miserable driving that truck

Nathan P. 
Rating:
5.0

After we rented the trailer, I received a phone call from uhaul and they told me where and when to drop off the trailer and later there was a lot of confusion about where we were supposed to drop off the trailer. Not sure where the problem came from but got a nasty call on Tuesday saying I hadn't returned the trailer. Will give me a little pause next time I think about renting from uhaul.

martha S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
1.0

They didn't set up my truck to be 24 hours. When I got there I couldn't get on the box and it took me talking to 4 different people at uhaul to finally get in the box which set me back over 2 hours. One of the guys I talked to wanted me to drive 1.5 more hours to get a smaller truck!!! I will never ever reserve at trick at uhaul.com again!!

Tammy P. 
Rating:
4.0

Customer did not leave a comment.

Suzette R. 
Rating:
2.0

I am a beef farmer. I rent your trailer to drive 135 miles one-way to pickup 1200 lbs of my finished beef products from the processing company which kills, ages, cuts up and packages my products so they can be sold to about 600 customers over a period of about the next 2 months. When I bring the trailer full of products back to the farm and unload and store in my walk-in freezer it takes us about 2 hours to perform that function. I returned the trailer to Tomlinson's rental 1 hour and 45 minutes after the 24 hours return time. I was disappointed that i was charged a whole other day because it was 1 hour and 45 minutes late. I think that is a bad business concept. I would like at least half of that additional day charge credited to my account. I don't expect to hear anything back on this complaint but if I do and it is in my favor I will continue using these services. Respectfully, Theodore Griggs The Griggs Cattle Co. 60435 Maple Ridge Rd. Ashland, Wi 54806 Tel: (715) 278-3511

Toby G. 
Rating:
4.0

I registered online at Uhaul.com, I was provided a confirmation email with the total rental price. But when I arrived to pick up the 20 foot truck and pay for it, I found out there was what seemed to me to be a hidden insurance tax for an additional 64.00 dollars. Well I had to scramble around for the different I was originally quoted at. Anyway it was very inconvenient, because I needed the rental that day, because I was moving that day regardless.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Excellent customer service.

brian H. 
Rating:
3.0

Not very friendly

kristie M. 
Rating:
3.0

I dropped it off after hours so had no interaction with the staff.

Leon W. 
Rating:
5.0

Customer did not leave a comment.

RICH P. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
1.0

The lady was rude, extremely poor customer survice and my husband and i were obviously bothering her. This is the third time my husband and i used this company ( only game in town) and am happy to say as of tomorrow we will have a car big enough we will never have to again.

laura W. 
Rating:
5.0

Customer did not leave a comment.

gail G. 
Rating:
5.0

Thanks again

Tim R. 
Rating:
2.0

Customer did not leave a comment.

chyvaun P. 
Rating:
3.0

Don't tell someone that you don't have to have it back buy one and charge them for tuning it in early

Ricky E. 
Rating:
5.0

Customer did not leave a comment.

Elaine L. 
Rating:
4.0

Give the pick up location the proper info from the customer on time of pick up and location etc. Let the customer know of any changes and this location can operate smoothly and efficiently. Everyone in the world does not have a cell phone.

michael M. 
Rating:
3.0

Customer did not leave a comment.

lisa M. 
Rating:
5.0

We always rent from Mark

James M. 
Rating:
1.0

Tomlinson's worker was very rude. Told me "the keys aren't here, you're wasting your time...its pointless." before even checking if my keys were dropped off. I had my reservation pulled up on my phone and my confirmation number printed out, neither of which he was willing to look at. They keys were in the UHAUL drop box. He then gave my keys to a different couple who was waiting for a separate vehicle which caused a lot of confusion. The vehicle was not fully gassed up when I received it, and I was charged for the gas the previous rented used. I will not be using UHaul again.

Kristen T. 
Rating:
3.0

Customer did not leave a comment.

eric M. 
Rating:
5.0

Customer did not leave a comment.

gale T. 
Rating:
3.0

Better phone call curtesy

James S. 
Rating:
5.0

Customer did not leave a comment.

Patric R. 
No reviews have been submitted for this location.

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