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Leslie R
Customer Reviews for Tomlinson Towing & Recovery Specialists
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHaul needs to improve the UHaul app and the IT system used by your franchisees. The App & online system wouldn't allow me to do the following: 1. Assign a return date and time. 2. Edit my reservation return date when I discovered one that wasn't going to work for me had been auto-assigned by the system. I tried both the App and online and finally had to call your Customer Service. This is ridiculous! It's basic blocking and tackling for a reservation system of any kind. Wasted my time but I will say my Customer Service rep was excellentI have also seen at both UHaul locations when picking up a trailer and at your stores when I've gotten moving materials, that your system is very frustrating for them to use, inventories are incorrect, manual entry is required instead of auto-populating customer reservation information. Whoever is running IT at UHaul needs to prioritize the User and Franchisee experience and get it done ASAP. Most of this is so basic it blows my mind as a business person how you let this continue. During this reservation of a 4X8 trailer, both the pickup and return locations had very nice people assisting me.
Mary HIf anything maybe add better lighting in the lot areas. I dropped my trailer off after hours and did not know where to put it. I called the number on building and got an answer right away. Very polite and helpful. No complaints.
Eric PGood service, good location.
BRUCE PStaff was extremely friendly and helpful. Drop off was very easy. Thank you for your help, I’ll definitely be back!
DAVID PVery good customer service
Annette WGreat customer service
Todd AThe folks at this location were very helpful and got me what I needed. The only thing that was confusing is that there are two businesses within one with different hours and different phone numbers. Other than that, I would recommend this location to anyone who needs U-Haul or towing services.
Dana HSeasoned Uhaul user + seasoned uHaul provider = satified customer
Bo BGood experience as always at this location.
Michael Muse some sound deadening in that truck it was horribly loud - no cruise control? your gas policy sucks - probably wont rent another truck from u-haul
Tim EThe trailer had a very soft tire. When we put a car on the trailer, we noticed the tire pressure was very low. We drove to a nearby gas station and filled it with air and had no other problems with it.
Tom DThe motorcycle trailer worked out perfectly and I would definitely rent one again if I needed to.
Bill jThe clerk there relayed an important tip: don't click the link to start the pre-rental inspection process until you are ready to do it, as the process times out very quickly. So we waited until we were fully hooked up and ready to go before clicking to start the inspection process. This worked fine and solved a problem I have had in the past where the app would stop working part way through taking photos.
Kaas BN/A
Josh SSelf drop no person
Alan WAlways great service. Thanx
SHERMAN EGood customer service , the woman that helped us with getting our uhaul was very nice understanding . I would recommend it is easy and fast to get the uhaul .
Halie RYou were timely, did what you said you would do and communicated clearly.
Kurt FThe lady at the Ashland WI U-Haul drop off place said she already had several (8) of the 6x12' covered trailers and really didn't need more (I was asked if I'd tow one up there because one was needed at that location...I said I would)
WALLACE JI don’t know it was clean handled well had a ramp that really was welcome a great ect!
Andrew SGreat customer service
Luke HStaff was very friendly and helpful, easy to work with.
DAVID LVery good experience, very friendly agent. Good price also.
Bonnie NThe parking lot was all mud from the rain.
BRUCE ODid the app drop of and no problems
Dwayne ZGreat and friendly staff
Damian DAll went so well & I appreciate the way I was treated by the owners! Thank you!
Kim ETomlinson’s staff are really knowledgeable, helpful, and friendly. They make the process of renting a U-Haul easy and pleasant!
Robert EQuick and easy, nice people to deal with.
Savannah PHave the truck windshield free of ice and snow when customer arrives. Also the “line in” doesn’t work on the truck audio system. That made for a long and quiet drive.
John DMindy was very responsive, calling me back quickly and addressed my questions, even though it was after their normal business hours. They also accommodated my trailer even though Madison said they were full. Thank you Tomlinson for your excellent customer service!!!!
DAVID MNothing
KENNETH HUsed after hours self drop off
DANIEL HMindy is such a pro! She really knows the business and takes customer service and satisfaction to a whole new level. Thanks Tomlinson’s!!!
Barbara CIt was a Sunday when I dropped the u haul off but I did call the u haul place and did get someone, on a Sunday! Monday was a holiday and nobody was working but everything was good! Thank you again.
VINCENT SHell if I know can’t think of a thing was top shelf
Neill MMindy was very helpful and everything went according to our schedule.
Bruce AYour provider was great but your computer program charged me twice as much. I rented for one day at $29.95 per day. Your system charged me $59.90. I wouldn’t rent from Uhaul again
Craig PWas difficult getting connectivity for online turn in of van. May have been my own cell service but it is a major carrier. The app kept timing out. This is not Tomlinson's problem though.
Dann TI just dropped the keys in the box.
DEBRA GYour website leaves a lot to be desired. It is not intuitive to follow at all.
Gary SThey came out to help make sure the trailer was unhitched and gave help pleasantly when I couldn't unscrew the locking nut.
ROGENE H