Customer did not leave a comment.GREGORY V.
Customer Reviews for Tommyboy Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I scheduled this 3 weeks in advance and the guy was late for my pickup appointment. I had to wait for him to arrive. I think with 3 weeks notice he should have bern on time.Prandy H.
Very easy to work with. Excellent CS help and rented it to me on the drop of a dime without notice. Very appreciative of their efforts and help.PATTY S.
We dropped the trailer off after hours, and it's not like other 24 hour places that we have used before. The owner was still there and was helpful taking the trailer off.Lawrence C.
Customer did not leave a comment.WILLIAM K.
Worst experience ever, never come back. Would rather carry my stuff on my back than use again.Jeffrey F.
Customer did not leave a comment.TOMAS G.
Customer did not leave a comment.Matthew S.
Would be good to have someone on site during hours of operation. We had to call for assistance but they came pretty quickly.JAMES B.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.MARK V.
took about 2 hours to get the keys to the truck due to be given the wrong word code to get into the back - then after getting into the back of the truck it looked like a cat box - the inside of the cab was very muddy and dirty as wellLinda G.
Customer did not leave a comment.TASHA K.
Customer did not leave a comment.Jerry W.
The young man was personable, excellent listener, and competentLAWRENCEF B.
Customer did not leave a comment.Thomas H.
The man who met me there was very friendly. I quite happy with pick up. However, I got back early with the rental. I was informed by someone in the towing store to drive the U-haul into the spot where I picked it up. I did not have anyone there to inspect the vehicle upon return. I felt a little concerned about that. My main complaint is not about this facility at all. My concern is with billing which never seem to answer the PHONE!!!!!DEBRA M.
Why was I charged additional $18.75? I return the truck a day earlier-JEFFREYROBERT B.
Customer did not leave a comment.tamara M.
Customer did not leave a comment.Gary R.
Customer did not leave a comment.Kelli V.
Customer did not leave a comment.Dale D.
Customer did not leave a comment.joe F.
Very nice people.Ted T.
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.MICHELE M.
Very friendly location! I look forward to working with them again.Michele M.
Customer did not leave a comment.Cedric B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Jacob B.
Customer did not leave a comment.Santos S.
This was the worse experience I ever had . Called the Lima Ohio store to rent a trailer they said they had one when I got there they said they didn't , and was very ride so I called a branch out of Cleveland and they didn't have one so they sent me to this location in Cygnet Ohio. The people there were great but I sat for almost 1.5 hours waiting for the paperwork to get done . I was quoted one price and charged my credit card more. although the people were very polite there I still had to wait to rent a trailer put me behind schedule. my real problem is with the Lima Ohio store I was treated poorly by the customer service was poor very poor they were rude I did call ahead they didn't say anything about a Brazil preservation on the trailer he said he did but I hung up on him which I didn't. The equipment was in good shape there was no issues there one of the tires was low when I picked it up. I brought the trailer back an hour or so earlier than it was supposed to be brought back to the Lima store I will not ever return for any reason. And will not ever recommend the store Lima Ohio to anybody. On the return of the trailer I did meet a young man named Aiden very polite well spoken to good care of me great experience with him kudos but the rest of the employees that I spoke with their I would not recommend a place I ever thank sHunter C.