1. There were two giant crack on the driver seat side front windshield. It was never notified to me beforehand. 2. Requested for a different truck but was not available but at least you guys offered the compesation (up to 5 days to get back to me) 3. Your server was down, I had to wait about 40 minutes to pick up a truck. - arrived at 10am, picked up truck around 10:40am ish 4. Asked me to take picture of vehicle before dispatch, did take pictures and was about to submit and it says link expired, couldn't dispatch it, ended up submitting manually later on. 5. Vehicle that I received, E-brake was broken, did not feel safe but again I really needed U-Haul yesterday to move, ended up taking that as there was no alternative. It was my first time using U-Haul and it was a terrible experience. I know things could happen but at least could maintain your vehicle better or notify the customer ahead about the vehicle status. Thanks.
Junhyeon P
Customer Reviews for Toms Food Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nyc
Jobanjeet sI originally booked a truck and two dollies for pickup at different locations. However, customer service called and encouraged me to switch to a newly opened authorized dealer location, offering a discount. I initially declined, but after they offered a larger discount, I agreed. When we arrived, they didn’t have any dollies available. I understand that accessories are not guaranteed at pickup locations and it's my fault that I didn't read the policy properly. However, if they are actively promoting a change to a new location, they should check the reservation and ensure the requested items are available. The staff member who helped us was new to the U-Haul system, so she had to call the manager, Amanda, to confirm that another location had the dollies. She also wasn’t sure whether a Class N license could be used to drive the truck, so she had to call Amanda again. Unfortunately, Amanda was very unfriendly when she spoke with me. When I didn’t understand something right away, she spoke to me in a condescending way, as if I were incapable of understanding. If she was frustrated with the employee for calling twice, she should ensure proper training. If she was frustrated with me, she should remember that I am a customer asking for clarification. On a positive note, the staff member who assisted us in person was very friendly and repeatedly apologized for the confusion and inconvenience. I appreciate her effort and professionalism despite the situation.
Jenny P