This is a terrible place for UHAUL to have as an agent. It was so troublesome to park in this place. The truck cabin was very unclean with used gloves and other dirt. I didn’t even get the truck with a full tank of fuel. I returned it with the same amount of fuel received. But I still got charged for Fuel. I really appreciate it if someone could look into this and refund my fuel surcharge.
Jermaine H
Toms Food Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3R3Y2
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Customer Reviews
- 2.0 Average Customer Rating
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The person responsible for completing the paperwork for drop off had no knowledge of what to do when she tried calling the owner she wasn't responding. The owner didn't call me until 9:30 pm. I dropped the truck off at 4:30 pm. It just looked like a shady location and service. I never want to be referred to that location ever again.
Rosanne SNo printed agreement was given. Vehicle was not cleaned properly, the windshield was having lot of dust. While returning, the vehicle was parked by us and fence was locked, and later on the guy informed us to take the pictures. This should have been informed earlier, we took the vehicle out again from the fence and parked again. Also, there was only one truck available. Thanks to the helpline number who helped us find put office at first place.
Jugraj SNot happy with the service or condition of the vehicle
Kerry G1. There were two giant crack on the driver seat side front windshield. It was never notified to me beforehand. 2. Requested for a different truck but was not available but at least you guys offered the compesation (up to 5 days to get back to me) 3. Your server was down, I had to wait about 40 minutes to pick up a truck. - arrived at 10am, picked up truck around 10:40am ish 4. Asked me to take picture of vehicle before dispatch, did take pictures and was about to submit and it says link expired, couldn't dispatch it, ended up submitting manually later on. 5. Vehicle that I received, E-brake was broken, did not feel safe but again I really needed U-Haul yesterday to move, ended up taking that as there was no alternative. It was my first time using U-Haul and it was a terrible experience. I know things could happen but at least could maintain your vehicle better or notify the customer ahead about the vehicle status. Thanks.
Junhyeon P