I rented for six hours a 10' truck. I ran it for 16 miles (25 km). Please explain why $19.95 per day deal became $150 expense??????? ONE HUNDRED AND FIFTY DOLLARDS???
RICARDO F
Customer Reviews for Toms Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
price was much to high for 1 hours use
G MThe entire process was seamless and hassle free
JEFFERY MWorkers very rude and have no problem insulting the customer.
Dawn RLow windshield washer fluid. Cab dirty. Counter person friendly, easy to deal with.
JOSE DI didnt get an receipt emailed to me or physical copy
WILLIAM RThe operator/renter delayed my booking for over 45mins ruining my whole schedule for that day even though I got there early and right on time, he couldn't check me in due to his incompetency and very stubborn headed to call his boss for guidance, just purposely wanted to waste my time So frustrating!
Tolihat GAll good 👍
Paulo MClean the truck
Jermaine WNot much. Service was fast and friendly
JOSE DSauce in cup holder. Tampon under seat. Was supposed to pick up in port Perry. Got sent to Oshawa at last minute. Tank was almost empty. I don’t get you guys.
CHRISTOHER WAll was good
Antony FI was very disappointed the service received at this location. The staff were extremely rude and difficult to deal with. I reserved a 20 ft truck for my moving needs. Upon entering the truck, I found that it was absolutely disgusting inside. There was garbage, half eaten food, dirt everywhere, animal hair all over the vehicle, and smelled awful from the half eaten food. I advised the staff but they did not have the same size or larger vehicle available, so I was stuck with this filthy vehicle. I don’t appreciate paying good money, to have to deal with this.
Stephanie Fprovide complimentary bottled water and or complimentary mints.
steve mAll Good
Tony FDo a better job keeping track of gas. I feel a bit scammed as I took a pic as soon as I got the van, and the gas was only 1/4, but the electronic paperwork showed 5/16ths. When I brought it back, I got dinged for gas I didn't burn :(
Kyle MUhaul location did not verify my credit card on file or come out to look at the vehicle, asked me to take my own photos of everything and just show on my phone as he stated he did not want to go outside.
Alyssa PReally disappointed will never go back to this location. Only had one truck available and was told the truck had a leaking tire that I should check the tire and fill with air if its low. Sure enough had to stop and fill the tire twice at the gas station for $2.00 each time. When dropping off truck spoke with different clerk told them how disappointed I was having to fill the tire twice and they said well you bought insurance so why didnt you call to have the tire fixed. Thats what insurance is for. He was rude. Horrible customer service. If they are aware of this problem with the tire why dont they fix it before renting it out?
Josh GReceived a confusing email, “click here for receipt , didn’t realize it was an estimate, much discussion with store , looked like I was charged twice. Took a while to see , click here for receipt is confusing
Randy CEverything went very well and was easy to pick up and drop off. Both gentlemen were very helpful and kind. Made my trip quick and easy. Will definitely use that location again. Thank you
Michele LThe guys was rude AF, he had what I wanted but tried to make me take the 30$ truck. I asked for something to add on was told they didn't have it but the store sold it. Then when I fought him and said cancel he had my truck I ordered and the dolly. He was rude and tri d to take advantage because I was a female. My husband came in and his time changed. Never ever ever would I go there and may even try some place else to rent a truck next time I move!!! Ohhhhh and they have charged me miles (1.78$) for the 8 kms I drove (should be 1.09$) I now have to call about that!!!
Samantha ROn the website if the location chosen does not have the equipment requested it should not be available. It was rainy and I needed blankets..didn't get them. Also the service was below poor. To close out my account which took 5 mins I had o wait 15 till all the previous customers were taken care of first...not acceptable especially in a busy location and if your in a hurry. This Is a ridiculous policy!
tori tIf I had known there was a UHaul store down the street from this location I would not have booked this location as the drop off.
Liliana PThe service was very efficient, friendly and clear. I would highly recommend Toms Food Store for Uhaul pick-up.
Kim AAll was good
Antony FDue to this being in a variety location there was only 1 person there to run the store and the check- in. Was there for about 40 mins to process everything.
Jessika DCan someone please call me at 16474566436
Clinton GThere was a massive black bag of dirty clothes in the back that was not mine, I was charged $40 extra.
Josh WThe truck had empty soda cans and crumbs all over the cup holders and seats. There was no equipment inside the vehicle, we had to drive back to the store to get it.
Ashley REmployee is rude and robbed me of money
JASONGAVANI BThe manager at this location is rude and unprofessional. My vehicle was damaged in the parking lot when I had parked it there while using the U-Haul, and when I asked to see his camera footage to see what happened, he screamed at me on the phone and told me that because I was late bringing the U-Haul back (I had called to notify about an emergency that I had no control over plus I paid the extra fees) that he refused to let me see the camera footage and told me not to call back and hung up in my ear! Unacceptable behaviour from a store manager, and a poor representation of U-Haul’s service providers.
ROSALYNN RNot the best part of Oshawa. Truck had an issue with the front left tire pressure sensor. AC did not work well at all.
Chris GThe U-Haul was absolutely disgusting. Nobody come out to check for dents or scratches or damage to the unit before I picked it up. I took pictures myself to make note of it. I had to sweep out the box before I could use it. It was so filthy with sticky gum, and dirt, and The cab of the truck. The floor was filthy. The consul and drink holders were full of potato chips, and it smelled like cigarette smoke. I’ve never rented a U-Haul so disgusting in all the U-Haul‘s that I have ever rented. The gentleman operating the business didn’t seem to care , and when I got to my destination, my wife, who was following me told me the gas cap was open when I went to the back of the truck to lock the gaps cap was actually busted in two parts. The insert was still threaded in and the cap was dangling. I was concerned that I wouldn’t get it out to put fuel in however, I was successful and noted it by taking pictures before and after plus the mileage to show that it happened with a previous customer and pointed that out to the clerk not only will I never rent from that location again I will question whether or not, I will rent from U-Haul again. This guy has no way of cleaning the U-Haul‘s. It’s in a parking lot of a convenient store that he men’s by himself and there’s no gas station next-door so when you receive it the tank is like almost empty which is fine we refilled it and used what we used. However, it’s just poor poor service.
Michael JVery convenient
Sherwin MLow tire pressure in left tire. Ordered a $7 dolly and did not receive it though I asked beforehand. When I returned the truck, I mentioned both issues with the cashier. No results. No change. Didn't receive a refund on the dolly
Tasha IExcellent pickup, neat and well kept
EFE SThe seats inside the van were dirty. Floor in the front cabin and the back both were dirty with pet hair and other dirt. The location was not giving out the rental vehicle that was reserved in advance. Had to spend almost 1.5 hrs in the location to get the vehicle.
Purvam PFriendly and helpful
Stephen VInside of van was not clean
john rYou already improved customer service.
Muhammad AI didn't like the fact that to go 212 klm it cost so much 80 $ in fuel that kinda high. Plus the side door leaked that let rain in on a 3000 dollar mixing boars for music
Gary DBetter customer service.
Travis SHad a great experience with booking at Tom’s..guided me to online and when I got there everything was ready for us.They were very friendly and expedient .
Suzanne GThe van battery was dead and when I asked for a different vehicle I was told to wait for uhaul roadside assistance. I waited for 1 hour. Even though the vehicle was just out of the parking spot at the facility! On top of that I got no refund or discount or exchange! Horrible service I am never using UHAUL again and telling everyone I know to use something else!
Muhammed AOnly thing they didn't clean off the ice on the windsheild other then that they were good
Charlene BOkay, so I reserved a 15 foot truck about a week or 2 in advance. Get the confirmation email and everything. The day of the move it is snowing pretty bad so my helper and I got delayed in the storm. My booking being for 11 I get there for 1140-1145. Stand in line as you typically would. I get up to the counter and ask for my reservation to find out that it was given away without even a phone call. Addition to this I am told the policy is that if you’re not here within an hour of booking that it is back up to the next person. I told the guy that man it hasn’t even been an hour yet so how could it be gone? Was told that I could take a 10foot. So I ask for another location close with a 15 foot truck and buddy helped me find one right away (which was decent considering they gave my reservation away). So I drive to the next place to get the truck to find out they don’t have all my furniture pads there, the truck literally has 16 miles left on the tank and the cab was filled with garbage! Dirtiest truck I have ever got into from uhaul. Probably the worst experience I’ve ever had with. They really need to figure their stuff out concerning the reservations.
Joshua SI’ll be in contact ! To pissed off atm let me send an email when I get a minute
jeff mVery rude Made fun of us told us we’d get cash back and never got any receipt
Tyrell RThe agent at the drop off was terrible!! I think I got overbilled because of him - wont use this service again!!!
SOPHIA SClean the vehicles and give a printed copy of the rental agreement. Got way overcharged compared to my last rental two days before
STAN dAbsolutely amazing service was able to eve show up early and everything was ready for me! Not a single issue whatsoever, couldn’t have asked for a better place to grab the truck! I will definitely be using them again!!
Lucas CPlease can you add a dolly and wrapping band in the trucks. Thanks
M ZCustomer service was really great above and beyond service Thank you
CLARENCE SWe were told we had to take a pic of the back of the van inside as its meant to be clean but when picked up it was full of leaves. The man behind the counter could not speak English well and was rude.
Doug DThe vehicle was filthy. The cabin was unkempt and the Cargo hole was dirty. We had to clean out the back ourselves. It was filthy with dirt.
Shely BGood staff easy parking
Hamad IWas quite please with the vehicle..It was just what I needed.Got my moving done..thank you.Will recommend uhaul to my friend ..
gilbert c