The gentleman that checked me in was very pleasant. I appreciated that because it’s very rare these days.
Elgin O
Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great explanation and service
PAUL CTie down ring broken. Could not secure some furniture Trailer was not very clean. Looked old !
Kenneth MMy experience was great! I don’t have any complaints.
Arelee H4th time I have rented from this location and I’ve never had any issues.
Brandon CThe appearance seem a little concerning
Robert JYou guys are great
PETRO KMy tuck was supposed to be picked up at 1pm at counter. It was then turned in to mobile pick up with out my knowledge due to an emergency the the owner had and I understand things happen. I didnt leave with truck till 2pm trying to get mobile option, which cost me more because my movers didn't start on time and couldn't finish everything because due to another move. I had to pay an extra hour for movers. When I took truck back someone literally park their rental truck in the middle of entrance smh! It would nice to be reimbursed for my inconvenience.
Natasha MI have rented UHauls from Tom three times over the last five years. He is so easy to work with and I have never had a problem. Trucks are clean and well maintained.
NIcole SEverything was awesome!
Jeff FExcellent service always. We go to Tom for every Haul!
DINAH ANeed better parking
Reva FThe guest experience is definitely less than optimal. The "office" consisted of a lawn chair with a rain umbrella over it outside of a pretty run down building. The person who helped me was knowledgeable and willing to accommodate, but the setting left something to be desired.
Jillane DThought I might get hepatitis just being here.
Chris EKeep up
DEREJE RI am conflicted because they have plenty of equipment but the location is awkward and on the day of my reservation they were severely understaffed. But, when it was my turn, the service was friendly and efficient. My reservation was changed to this location. If I have the option, I do not use this location.
Joseph MPlace is a mess. It’s sketchy and dirty. I had a 11am reservation and I didn’t get out until near 11:40am and I was the only one there. Their little uhaul room is a smelly mess of a room. I would not recommend coming here
Dominic JHe is a thief. Without informing the customer, he has taken 448 USD from my bank account. He never answer the call as well.
Chuda GGreat and quick service.
Max RNice newer truck. It just ran like junk. Business owner was great, respectful, and helpful.
James BThere is no parking space for customers. Share space makes difficult to get in and out.
Chalra DI would never use the online check in or check out process again. It took so much longer than talking to a person. I feel like I paid the same price so I could do the job you would have had to pay someone to do - plus it took at least a half hour. I was so over the whole thing by the time I was done. Not at all customer oriented - but I’m sure it saves on your bottom line.
Jayne GTom is great to work with, thanks!
Paul JNA
Mary FThe man at Tom's place was great. There was some confusion on the date of my pickup, but it was easily and quickly resolved. He was very professional and nice through the whole process. I will definitely go back there again.
Steve RExcellent service.
DEO KExcellent
John YVery easy process..thank you!
Jennifer POffer on-site parking.
Edward GExcellent service.
Regina EConvenient location. Friendly welcoming staff. The only negative is the limited available parking.
DASHEENA CThe app sucks update it or improve it because it lags a lot and is very slow…it slowed the process during check out and check in.
Timothy DNothing. If you have some technical savvy, the app should be just fine. Tom's Place is a repeat place for me!
VINCENT TI prepaid so my check in was only a couple minutes and I was hooked up and on the go within 20 minutes. Reliable stock on hand and prompt service.
Lawrence RThomas was incredibly kind and professional. I appreciate their help with this rental, and absolutely recommend them. Thank you for all your assistance with the process. Icing on the cake is their prices are unbeatable.
JOSE CThe customer representative that assisted me was fantastic and quick. I did not go into the office on this particular occasion to complete my transaction with this individual. I have however been inside of this uhaul office in the past in order to obtain rental trucks. Sir therefore the only suggestion I have is that this wonderful representative that provides fantastic customer service should consider cleaning up the office where he is serving customers. Each time that I have been inside of this office it has been in disrepair. Please ask your employee to clean up the environment so that customers not only appreciate his wonderful but also the beauty as well as cleanliness of the environment.
bronda jThis location needs overnight customer parking. Also, the self checkout and return process is very slow and cumbersome. I had to take my return photos twice because they wouldn't upload the first time. Not convenient at all at nighttime, after a long day.
COLIN MThe approval process was slow, but after that completed it was a smooth process.
Bennie HApp is slow and wouldn’t upload pictures. Tom’s place took care of my check in. Thanks!
Innocent WCan’t think of anything that would improve this drop off location.
Vincent DImprove phone call experience.
Dilip DI've been dealing with Tom for years.. his customer service is the best! I always recommend this location.
Felicia JThe van smelled strongly of smoke. The attendant smoked as he was checking us out and in. We did not receive any instruction about how the vehicle operated. We used the van for 90 minutes and went 21 miles and our bill was $61 when it is advertised for 19.95. We expected fees but this was ridiculous. We had a reservation for three days later and have cancelled it.
Nancy PVery friendly and helpful guy and good location.😁😁
GANESH GAlways clean and very professional!!
sharon mMy issue is not with the location it’s the mobile check in process. The app is not good for first time users. You cannot create a profile on the app itself. Asking for 2 backup contacts is ridiculous. I will not use U-Haul again unless it’s via a human check in process.
Eric M