Effortless drop-off. Second time using this drop-off.
John K
Toms Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Reynoldsburg, OH 43068
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Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkPicking up the U\-Haul was a smooth and easy process with Tom. However, I specifically requested to use two separate cards for the charges instead of one, and Tom assured me that this would not be an issue. Upon returning the U\-Haul, I noticed that one of my cards had been charged the full amount, while the other card still had a pending charge. When I contacted Tom regarding the situation, he explained that this sometimes happens. I expressed my frustration because this possibility should have been communicated to me beforehand.Had I known, I would have used a completely different card. My entire reason for splitting the payment was to avoid increasing the credit utilization on one card. Unfortunately, the only resolution offered was an apology. While I appreciate the apology, I believe customers should be informed of potential issues with payment processing so they can make informed financial decisions. What was initially a positive rental experience ended with unnecessary frustration and disappointment.
Camilia PMake sure they know that the back door is open and to close it before you take off.
Robin SPick up and drop off was very easy. Price very affordable. What's not to love? Thanks U-Haul.
Jeffrey JFast and reliable
Rodolfo B