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KUL C
Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I printed multiple times from Tom’s U-Haul. Excellent service each time.
Adam SDuring the return, parking can be difficult. I also need a chair for sitting. While waiting for my ride home.
MaryAnne PTom's the best. Friendly and patient to explain the equipment.
Vincent WI have rented trucks from Tom's Uhaul a few times, and every time it has been a great experience. The trucks have always been reliable, and Tom is great to work with! I highly recommend this location!
Gina SStaff very professional and polite
Jose FI have rented here several times and plan more.It has always been an excellent experience
MaryAnne Pthe brakes on the vehicle were very "grabby" and the alignment was not correct as the vehicle kept pulling hard to the right. However, I needed to only go a few miles from one location to another so it was suitable for that, but for a long distance trip it would have been very difficult.
Richard HThe alignment on the truck felt a little off.
Dan SThe owner was polite and helpful.
Bethany EVery friendly and answer all my questions 💯 happy
Nicholas AI have rented here 6 times in plan.For another.The service has always been excellent.The equipped as always been clean and well maintained.It was a great experience , and I would recommend it to anyone
MaryAnne P100% happy also I have been using Tom's for year's A+++++
Nicholas AI have rented here 5 times and plan for a 6th this week..everything has been excellent.
MaryAnne PI was going to be after hours and called ahead. I was advised how to turn the vehicle in since they would be closed. It was behind a service r station and very dirty.
TODD HKeep it up!
LACEY CDon't know you're doing pretty good now
KEVIN MThe truck was ready upon my arrival there, and business was conducted as usual and appropriately and professionalism was displaced. It was nice doing business with you and will surely recommend your services to anyone. Thanks.
ISIAKA FI have rented here 5 times. Savannah is always clean and well maintained.The agent is efficient, courteous and friendly. The bill is always accurate.
MaryAnne PI have rented here 3 times planning on a fourth. The agent was knowledgeable helpful and courteous. He helped with several questions.I had and was always friendly
MaryAnne PVery easy and quick pick up and drop off. No hassle App.
Richard GThe place could be clean up more so that it look welcoming & professional.
Artis JVery good more do well
Tilahun SI've rented here 2 times and plan for a third.The agent is very friendly, courteous, and knowledgeable. he has helped me with several questions I had. the bill was always accurate.
MaryAnne PThere is never a person there even during the day during normal business hours. It makes for a quick drop off but if I had issues it would be a problem. Kind of left to your own devices. I would not pick up from this location for that reason. If there is a problem with your equipment, there is no one to talk to.
EDWARD BGetting in and out of the lot was challenging.
Susan KEverything good
RAM STom makes the process easy and simplistic.
Isaac JLocation
Kathy MService was fantastic and I appreciate the extra patience with someone not used to renting uhauls. Car was not at its best and needs maintenance. It is hard to brake and turn, but maybe I'm not used to them.
Ernesto MKeep up the good work
Roland STruck smelled like cigarettes and had ash marks on the floor. Alignment was really bad and transmission was slipping.
Jason VGreat service
Nancy FI was greeted and wished a good day. Everything was ready on time. The truck was very clean and even smelled good. It had an engine dash light that stayed on and the air conditioning didn’t work, but I didn’t need the truck for very long (very small across town classroom move) so luckily it wasn’t a big deal. There is actually another U-Haul location closer to my home (walking distance) but I chose Tom’s Place due to good customer reviews, and I’m glad I did.
Stephanie WNothing to improve this location is excellent great service and very friendly
charles sMy assigned truck & the key lock box I was given did not match. Called owner, Tom, and he was very accommodating and got it straightened out immediately. Received my receipt with an amount of $82.82. Amount charged to my card was $161.94.
Angela HMy pickup location changed without me approving or agreeing which added more miles to my trip and caused a major delay due to having to go to another location for the truck pick-up. Needs to be way better communication.
Karl REveryone dreads having to rent a truck and do a days-worth of moving, but the owner gave us one less thing to worry about. He was very kind and friendly and helpful in every possible way.
Cheyenne PLower Prices ............
Gerard Vexcellent
SUSHIL ATom’s was great and saved my move day after a previous location dropped the ball and caused me to loose two-hours of my movers help! Will used Tom’s in the future if I ever return to U-Haul at all.
Fairette JProcess was fast and easy and would definitely reserve at this location for my move again.
Selena CEverything was super! Tom was more than helpful with all of the details with renting the van. Really appreciated all of his help to meet what we needed. Would not hesitate to use this company again or to recommend Tom's Place to others.
Joe SThe process was smooth and I had no concerns with the equipment.
delores sGood
Ranisha TI enjoyed being able to use the app to check in and check out
Amanda S100% happy with this rental
Nicholas ANothing 👍
Carolyn BParking on same side of the street or ask city to put a light blinking crosswalk there as East Main Street Reynoldsburg, is a heavily used street. Dangerous to cross without a light.
jack mThomas had great customer service! Will rent there when I need a truck again.
Tim PNothing at this time
Karl OGreat customer service.
Olga QIt’s nice service everything is good asome
KAMAL RQuick in/out to get my work done. Really appreciate the friendly & helpful service.
Tracey KLack of support staff available at this location means that most pick up and drop offs have to be done using g the app, which is glitchy and not very intuitive.
COLIN M