Customer Reviews for Toms Place
(U-Haul Neighborhood Dealer)

1,401 reviews

7720 E Main St   Reynoldsburg, OH 43068

(614) 845-4596

Location Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
  • Thursday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Friday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
Special Operating Hours
  • 1/17/2022: Closed

Services at this Location:

Contact Us

(614) 845-4596

7720 E Main St
Reynoldsburg, OH 43068

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 12 pm
  • Thursday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Friday - Saturday:
    8 am - 12:30 pm / 1:30 pm - 5 pm
  • Sunday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
Special Operating Hours
  • 1/17/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Stefanie V. 
Rating:
5.0

Great customer service keep it up

NARAPATI S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

Ganga A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Everything was great. Service was fast and professional.

TYNETTE C. 
Rating:
4.0

Lot is a bit crowded for another car to drop off and pick up. Have not yet received a receipt for my rental.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Trent S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

BRANDY W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Jamilla D. 
Rating:
1.0

Let's get moving Was horrible they drove up smelling like drugs took a million breaks literally couldn't lift nothing they only put my two beds and a couch on the truck in 2 hours and demanded I give them the payment code the woman over the company is ride made up a lie saying I threatened her when there was three guys there and I was alone they did a horrible job and wouldn't recommend them to no one I've never experienced this in my life horrible and lazy

Jerica T. 
Rating:
4.0

Customer did not leave a comment.

KOFI O. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

bruce L. 
Rating:
3.0

Customer did not leave a comment.

LESLIE B. 
Rating:
4.0

Customer did not leave a comment.

Nicholas F. 
Rating:
5.0

They where very nice. Truck was clean. Thanks for the great service.

DONALD B. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Emanuel A. 
Rating:
1.0

The website after login sent me to one address so I went there. Then the check in link told me a different address for no reason that was explained to me?? Then I tried to get a time extension and the website told me the truck was booked and needed to be loaned out but when I returned it there were about a dozen other trucks?? Some in the same size as mine?? And no one there. No one came for it while we were there afterwards. I was also told if I checked in over half an hr late that I was going to be penalized with late fees because of the next family. Total B. S. All around. I was also recommended a size smaller truck than I got and the bigger truck still wasn't big enough and I do not have a lot. The time for the truck was recomended at half what I picked but the movers had a problem with the person before me (who also had problems with u haul funny enough) and the mover time was recomned an hour less time I got and we still BARELY finished in the time amount I selected. All recommendations were wrong. Horrible all around u haul and horrible experience at the location(s?) I went.

Lynn W. 
Rating:
5.0

Tom rocks.

WALTER P. 
Rating:
3.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

Customer did not leave a comment.

AHMED N. 
Rating:
5.0

Tom has rented many trucks to me and does an excellent job in customer service.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Alvin J. 
Rating:
3.0

Was shocked to see overage on mileage when I clearly stated where I was traveling and was told I had plenty of miles. Had to put more gas in than was in truck, have photos of odometer and mileage at beginning. Uploaded photo and had to leave put more miles on truck to add gas above what level was. Regardless, Tom is very customer oriented and this will be my go to.

Martin P. 
Rating:
5.0

Excellent experience at Tom's place. Great customer service. I've rented from there a few times and I'll continue to come back.

Glenn M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Tom made our move much easier as he gave several helpful recommendations and set us up for a successful move to Florida.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Iyana J. 
Rating:
5.0

Easy to find, friendly and professional staff.. I would recommend Tom's Place to anyone needing to move a small load or larger.

FRANKLINCARL M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

Kathleen T. 
Rating:
5.0

Yes, certainly I would recommend Tom's UHaul. Their process was easy & fast and in no time my son and I were on our way to move items that wouldn't fit in my Jeep.

CHARLENE C. 
Rating:
5.0

Tom did a great job of getting me on the road quickly and checked out at the end of our move. Best U-Haul experience ever, truly.

JOSEPH C. 
Rating:
5.0

great operation thanks

John D. 
Rating:
2.0

I only ranked this location below average because of the layout. This location visually is unappealing and different from every other u-haul location I've been to prior. It feels as though I was at a scrap yard a mechanic shop.

EVAN C. 
Rating:
1.0

Customer did not leave a comment.

Terrell C. 
Rating:
5.0

N/A

NICHOLAS D. 
Rating:
3.0

Customer did not leave a comment.

Jessica O. 
Rating:
4.0

Parking could be improved, very tight location.

EVERETT P. 
Rating:
3.0

My truck broke down in the middle of my trip. A roughly hour long round trip turned into 4 hours

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

I would never do self check in/out what a pain taking pictures and having to call a friend etc just ridiculous

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Heidi C. 
Rating:
5.0

There was a bag of furniture blankets in the back of the truck and only one furniture blanket in the bag. I did not order them or use them I just want you to be aware so I am not charged for them.

Caleb C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Tom is an excellent representation of what an owner of a uhaul owner should be

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Customer did not leave a comment.

jim F. 
Rating:
5.0

Looking forward to our next rental to move our son. The location is very convenient for us!

EDWARD H. 
Rating:
5.0

Acquiring the truck we needed was a very smooth process. The staff was efficient, polite, and kind to me. Thank you so much.

JESSICA T. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Tom was great to work with.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

ADITYAKUMAR P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Maintain a good pick up and drop off area. The parking does not match with excellent service provided.

Chandra A. 
Rating:
5.0

Customer did not leave a comment.

MISTY S. 
Rating:
5.0

The owner was very helpful in getting my needs met

JOSE C. 
Rating:
5.0

Small parking lot.. lol not much you can do there... Keep up the great work, Tom!

JESSE J. 
Rating:
5.0

Everything was great!!

MELANIE B. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Enjoy working with Tom!

DINAH A. 
Rating:
5.0

Customer did not leave a comment.

Alexis Y. 
Rating:
3.0

Very helpful and patient rep and just provide all we needed.

DAVIDRAYMOND M. 
Rating:
5.0

This location (Tom's Place) is fantastic. The Uhaul website and mobile check in/return is pretty awful--inaccurate, glitchy and overall unacceptable. I couldn't do the process online because your site wouldn't recognize my location, even when trying different browsers, restarting, phone vs. computer etc. It's not me, it's you. Thankfully, Tom was great and fixed everything on his end.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

Great treatment by this representative

Bryan W. 
Rating:
3.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

Location wasn't much to look at, but don't let that fool you. They were great to work with. Took care of us right away, friendly, professional, and had us out of there in a jiffy.

Jamie M. 
Rating:
5.0

Customer did not leave a comment.

Austin P. 
Rating:
5.0

Customer did not leave a comment.

Ginnese H. 
Rating:
2.0

Customer did not leave a comment.

DUANE W. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
5.0

Everything was great.. But I was under the impression that I got 100 free miles when I rented my vehicle and didn't receive them.. Other than that it was a great experience.. Tom is always upbeat and friendly and helpful.. Thank you...

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Get Tom's Transit cargo vans ba:k and available to rent ... Thank you in advance

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Kylea W. 
Rating:
5.0

Customer did not leave a comment.

ROSALBA R. 
Rating:
5.0

Customer did not leave a comment.

Chase M. 
Rating:
4.0

Customer did not leave a comment.

GREGORY V. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Professionalvb

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Great trucks. All are clean and well-kept. Ownership is very attentive to customers. Thanks for a great experience!

Atit S. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

You need a bigger uhaul sign

Sha R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top