Customer Reviews for Toni's Canine Castle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Toni's Canine Castle

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Jane C. on

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Nothing. This was our best truck rental experience ever. Bar none.

Naomi H. on

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Excellent, knowledgeable and prompt service!

Kevin R. on

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Customer did not leave a comment.

Katrina W. on

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Rika B. on

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Very accommodating had to move my day ahead, friendly and real people... will use again for sure and will recommend to anyone who needs a rental vehicle.

Ion C. on

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Great service, Toni is very friendly and professional. I will always rent from her in Florence.

Patricia B. on

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Customer did not leave a comment.

Robert B. on

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Very helpful

Darrel F. on

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Toni went out of her way to help us get what we needed

ION C. on

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Tony has a great attitude toward customers, very friendly, knowledgeable and professional. I will always rent from this location.

Kirk P. on

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Customer did not leave a comment.

ROBERT W. on

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I have no suggestions; the folks were helpful, friendly, and provided everything I asked for. Good folks, great service, what more could one ask for...?

Erick O. on

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Please list business hours when communicating with customers bon the Uhaul site and via email and texts. I was surprised twice by short business hours.

Clayton F. on

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We had to wait for awhile before anyone showed up. They had posted a note on their desk, BE RIGHT BACK....however, I had previously called and said we were on our way to return truck.

Genevieve M. on

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The truck was clean and well maintained. The location was easy to find. And the service was friendly, efficient, and helpful!! Tony is awesome!!!

Bradley W. on

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Linda R. on

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Bradley W. on

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Larry K. on

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Kirk P. on

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Better signage on the road (small, faded, unlit, easily missed) and clear indication of UHaul Office on the building (No Signage,) and after hours drop off instructions. The only way I was certain that I was dropping the car carrier off in the right place, was the presence of other UHaul equipment, which was not visible from the road.

Deborah K. on

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I've been here twice in the last month and she is wonderful. Helpful, knowledgeable, friendly. Excellent customer service. I would absolutely recommend.

camellia L. on

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Richard H. on

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Have the information transfer to the pickup locations that I put into your computer when I do a reservation, why it has to be completed twice is crazy.

Kelsi S. on

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The truck was clean but it had a lot of engine trouble and overheating issues.

RON E. on

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Great people...great service

larry A. on

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friendly,,professional,fast (in and out) CLEAN product.

Richard L. on

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The service provided was very professional and helpful. Great staff

Charles G. on

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When I picked up the truck on Friday for a one day rental the owner told me as long as the truck was in the lot on Monday morning when they opened he was fine with that . Halfway through my move I got a message from the other owner wondering where I was. I immediately returned the call and left a message saying that if there was any problem please call right away. No call but now this morning I find I’ve been charged for two days rental. Not only is this bad business these folks running the place should really be in better communication with their customers and themselves to prevent these things from being passed on to the customer. I will not recommend Toni’s Canine Castle to anyone but will continue to use U Haul’s many helpful and satisfying locations.

Arlene R. on

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This was my first time renting and this location was very helpful when it was finally confirmed that it was in fact my pick up location.

meredith T. on

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No suggestions at this time. Operators went above and beyond to meet our needs.

ken D. on

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Toni was very helpful and went out of her way to fix mistakes made by the Pollock Pines Chevron location. I will do business with her again,