Customer Reviews for Toni's Canine Castle

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Toni's Canine Castle

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

George M. on

Rating:

Customer did not leave a comment.

Tom S. on

Rating:

Customer did not leave a comment.

Don C. on

Rating:

Big uhaul SIGN

Bernard V. on

Rating:

I always rent from Toni! She's the best and most ecperienced uHaul franchise in Florence.

Jane C. on

Rating:

Nothing. This was our best truck rental experience ever. Bar none.

Naomi H. on

Rating:

Excellent, knowledgeable and prompt service!

Kevin R. on

Rating:

Customer did not leave a comment.

Katrina W. on

Rating:

Customer did not leave a comment.

Rika B. on

Rating:

Customer did not leave a comment.

Ion C. on

Rating:

Great service, Toni is very friendly and professional. I will always rent from her in Florence.

Patricia B. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Very helpful

Darrel F. on

Rating:

Toni went out of her way to help us get what we needed

ION C. on

Rating:

Tony has a great attitude toward customers, very friendly, knowledgeable and professional. I will always rent from this location.

Kirk P. on

Rating:

Customer did not leave a comment.

ROBERT W. on

Rating:

I have no suggestions; the folks were helpful, friendly, and provided everything I asked for. Good folks, great service, what more could one ask for...?

Erick O. on

Rating:

Please list business hours when communicating with customers bon the Uhaul site and via email and texts. I was surprised twice by short business hours.

Clayton F. on

Rating:

We had to wait for awhile before anyone showed up. They had posted a note on their desk, BE RIGHT BACK....however, I had previously called and said we were on our way to return truck.

Genevieve M. on

Rating:

The truck was clean and well maintained. The location was easy to find. And the service was friendly, efficient, and helpful!! Tony is awesome!!!

Bradley W. on

Rating:

Customer did not leave a comment.

Linda R. on

Rating:

Customer did not leave a comment.

Bradley W. on

Rating:

Customer did not leave a comment.

Larry K. on

Rating:

Customer did not leave a comment.

Kirk P. on

Rating:

Better signage on the road (small, faded, unlit, easily missed) and clear indication of UHaul Office on the building (No Signage,) and after hours drop off instructions. The only way I was certain that I was dropping the car carrier off in the right place, was the presence of other UHaul equipment, which was not visible from the road.

Deborah K. on

Rating:

I've been here twice in the last month and she is wonderful. Helpful, knowledgeable, friendly. Excellent customer service. I would absolutely recommend.

camellia L. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

Have the information transfer to the pickup locations that I put into your computer when I do a reservation, why it has to be completed twice is crazy.

Kelsi S. on

Rating:

The truck was clean but it had a lot of engine trouble and overheating issues.

RON E. on

Rating:

Great people...great service

larry A. on

Rating:

friendly,,professional,fast (in and out) CLEAN product.

Richard L. on

Rating:

The service provided was very professional and helpful. Great staff

Charles G. on

Rating:

When I picked up the truck on Friday for a one day rental the owner told me as long as the truck was in the lot on Monday morning when they opened he was fine with that . Halfway through my move I got a message from the other owner wondering where I was. I immediately returned the call and left a message saying that if there was any problem please call right away. No call but now this morning I find I’ve been charged for two days rental. Not only is this bad business these folks running the place should really be in better communication with their customers and themselves to prevent these things from being passed on to the customer. I will not recommend Toni’s Canine Castle to anyone but will continue to use U Haul’s many helpful and satisfying locations.

Arlene R. on

Rating:

This was my first time renting and this location was very helpful when it was finally confirmed that it was in fact my pick up location.

meredith T. on

Rating:

No suggestions at this time. Operators went above and beyond to meet our needs.

ken D. on

Rating:

Toni was very helpful and went out of her way to fix mistakes made by the Pollock Pines Chevron location. I will do business with her again,

shirley V. on

Rating:

My apologies for leaving an abundance of my white dogs hair in the truck. People that transport their animals in a vehicle that is not theirs should do so with a blanket on the seat. Again - please accept my apologies and thanks for the good service. Also - the phone check out was very user friendly.

Donna K. on

Rating:

Customer did not leave a comment.

paul C. on

Rating:

Equipment and service excellent

Donna S. on

Rating:

this pick up location, was wonderful. toni was very accommodating. very pleasant.

Pamela S. on

Rating:

Not a thing, she was professional and handled everything quite efficiently.

Edith A. on

Rating:

Customer did not leave a comment.

Edith A. on

Rating:

Customer did not leave a comment.

Wade L. on

Rating:

Customer did not leave a comment.

Kevin N. on

Rating:

Customer did not leave a comment.

Joe S. on

Rating:

Customer did not leave a comment.

mary H. on

Rating:

wonderful personel

james M. on

Rating:

Customer did not leave a comment.

meredith T. on

Rating:

No suggestions!

JD S. on

Rating:

Customer did not leave a comment.

renada B. on

Rating:

Customer did not leave a comment.

mike S. on

Rating:

Thanks Toni and her team.

Megan H. on

Rating:

Customer did not leave a comment.

Donna K. on

Rating:

Terri is great and we rent from this location frequently and will continue

Pamela S. on

Rating:

Trustworthy

terry S. on

Rating:

Customer did not leave a comment.

Virgil P. on

Rating:

Customer did not leave a comment.

Carol D. on

Rating:

No one was there to help.

Kenneth Y. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

The truck attic location leaked! We rented two truck this week from this location. This truck was our first rental and we didn’t take due to puddle of water inside. A couple days later for the second trip we got this truck and they had attempted to repair. We have items damaged and are trying to get thru proper channels at uhaul to file claim. Not happy. They also didn’t have the two dozen reserved packing blankets. I had to go to other location and they only had one dozen. Fiasco major.

James R. on

Rating:

Friendly and great customer service.

KEN L. on

Rating:

closed to early in the day

Robert A. on

Rating:

Customer did not leave a comment.

Matthew H. on

Rating:

The miss that works here is so great 10 out of 10 would not go anywhere else

Ray S. on

Rating:

Customer did not leave a comment.

Donna K. on

Rating:

I rent here often as we do not hg ave car rentals could you give them a smaller truck or van in addition, they could use an extra vehicle.

James B. on

Rating:

Customer did not leave a comment.

Vivian C. on

Rating:

Well I'm not to sure. My granddaughter returned the truck to Oregon after loading it in California. I'm sure everything is all good

rick G. on

Rating:

Customer did not leave a comment.

BERNARD V. on

Rating:

Customer did not leave a comment.

janetta W. on

Rating:

Customer did not leave a comment.

herb H. on

Rating:

Staff very friendly and easy to work with.

Renne D. on

Rating:

Customer did not leave a comment.

Ira S. on

Rating:

Great owners, very helpful in check in and check out, I would use them again!

Ron H. on

Rating:

Customer did not leave a comment.

kathy B. on

Rating:

Customer did not leave a comment.

on

Rating:

Customer did not leave a comment.

terry S. on

Rating:

Customer did not leave a comment.

janetta W. on

Rating:

Customer did not leave a comment.

Jordan K. on

Rating:

Owners at the Florence , OR drop off were extremely nice, welcome, and professional.

SNELL F. on

Rating:

Customer did not leave a comment.

dana B. on

Rating:

Toni, the owner/manager, does an outstanding job in meeting the needs of her U-Haul rental customers. I have worked with Toni a couple or more times in the last 6-8 months and have consistently found her to be highly personable and impeccably courteous & professional in every detail of the job.

Donna K. on

Rating:

Customer did not leave a comment.

Michele L. on

Rating:

Lights on accessories on control panel turn off when the headlights or park lights turn on. Everything else was great! The employee behind the counter was so helpful and polite, great experience.

Sara W. on

Rating:

Very friendly and helpful. The service was great.

terry S. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Nothing!!! - With UHaul and Toni's Canine Castle in the same building in Florence, Or. really makes it easy to drop off the dog for the day and pick up "what ever" size trailer for a run to the big city for something, relax, have a bite to eat and cruse back with plenty of time to unload, return the trailer and pick up one tired hound dog. The combination works perfect for us.

Adam S. on

Rating:

Friendly, professional, and easy to work with. This is my 3rd experience with them and all have been perfect!

RICHARD N. on

Rating:

Customer did not leave a comment.

James P. on

Rating:

Customer did not leave a comment.

BARBARA L. on

Rating:

Customer did not leave a comment.

Bryant P. on

Rating:

Customer did not leave a comment.

Eva H. on

Rating:

Toni was amazing and very helpful.

mary W. on

Rating:

Customer did not leave a comment.

Joseph B. on

Rating:

Customer did not leave a comment.

Richard Y. on

Rating:

The U-Haul representative was super nice and easy to work with.

bart A. on

Rating:

This drop off went exceptionally smooth. Staff was extremely busy at the start of the day and immediately took time to make me feel at home and welcomed. Drop off took less than five minutes of my morning and I was on my way. Thank you and I highly recommend this facility.

Jim L. on

Rating:

Customer did not leave a comment.

Charles F. on

Rating:

It was nice to deal with helpful people.

Charles F. on

Rating:

They went above and beyond with there service,

Patrick L. on

Rating:

Customer did not leave a comment.