Very pleasant and nice to deal with
ROGER H
Toni's Canine Castle
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Florence, OR 97439
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Customer Reviews
- 4.5 Average Customer Rating
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Thank you so much
RICHARD JToni & her husband were so pleasant and helpful. You just get a good feeling from them, knowing that they are happy to be providing their services. Also, the location is easily accessible to drive in and out of, and easy to spot from the highway. They could not be nicer people! Highly Recommended!
jordan lThis couple is very nice and the auto transport we used on two separate occasions was ready to go as requested. Thanks for your great service.
Cindy LWhomever the old lady with no customer service skills was really put a damper on the whole experience. Calling me a liar when I explained that those leaves and the coffee stain where there when I picked up the truck, saying she would charge me 1000 bucks for 10 seconds of cleaning despite having witnesses to the state of the truck, and when i offered to use her equipment to clean the truck out, despite it having come to me in that state, she stated "I'm leaving in 10 minutes, its my day off and I won't let you borrow my tools because money is the only important thing too me" it also stank like dog pee at the location, as well as the screaming dog sounded like someone was beating on it. As I used to be a call center manager and trained people in customer service, I would have fired this individual on the spot. Especially since it took me all of 10 seconds of cleaning once I had equipment in hand. For someone else's mistake. All because it was "her day off" as though it wasn't my day off and I went and worked anyway for my ATM business that i own that generates 24k a day on average, if she had spent less time complaining like a teenager and acted her age, gotten the tools, provided customer service and taken the 10 seconds it required to clean, it wouldn't have been an issue. But instead she provided a nightmare experience, disparaging u haul, and leaving a bad taste in my mouth about using u haul, I can never again recommend using u haul to anyone. If u haul is serious about providing service in florence oregon, they should send all customers somewhere else and pull the contract from.this place. My time is worth vastly more than a thousand dollars for 10 seconds of cleaning, and I wouldn't have bothered but her bad attitude and incompetent customer service really irritated me. I usually only see that level of entitlement from people making more than I do daily, and that u haul does business with them is just not good for u haul.
Nancy H