Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)

845 reviews

4370 Hwy 101   Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart)

(541) 991-4013

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(541) 991-4013

4370 Hwy 101
Florence, OR 97439
(In the Florence RV complex located next door to Bi-Mart)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This couple is very nice and the auto transport we used on two separate occasions was ready to go as requested. Thanks for your great service.

Cindy L 
Rating:
4.0

Customer did not leave a comment.

ALAN F 
Rating:
1.0

Whomever the old lady with no customer service skills was really put a damper on the whole experience. Calling me a liar when I explained that those leaves and the coffee stain where there when I picked up the truck, saying she would charge me 1000 bucks for 10 seconds of cleaning despite having witnesses to the state of the truck, and when i offered to use her equipment to clean the truck out, despite it having come to me in that state, she stated "I'm leaving in 10 minutes, its my day off and I won't let you borrow my tools because money is the only important thing too me" it also stank like dog pee at the location, as well as the screaming dog sounded like someone was beating on it. As I used to be a call center manager and trained people in customer service, I would have fired this individual on the spot. Especially since it took me all of 10 seconds of cleaning once I had equipment in hand. For someone else's mistake. All because it was "her day off" as though it wasn't my day off and I went and worked anyway for my ATM business that i own that generates 24k a day on average, if she had spent less time complaining like a teenager and acted her age, gotten the tools, provided customer service and taken the 10 seconds it required to clean, it wouldn't have been an issue. But instead she provided a nightmare experience, disparaging u haul, and leaving a bad taste in my mouth about using u haul, I can never again recommend using u haul to anyone. If u haul is serious about providing service in florence oregon, they should send all customers somewhere else and pull the contract from.this place. My time is worth vastly more than a thousand dollars for 10 seconds of cleaning, and I wouldn't have bothered but her bad attitude and incompetent customer service really irritated me. I usually only see that level of entitlement from people making more than I do daily, and that u haul does business with them is just not good for u haul.

Nancy H 
Rating:
5.0

Great experience

GEORGE W 
Rating:
5.0

Customer did not leave a comment.

JEREMY J 
Rating:
5.0

Customer did not leave a comment.

RICHARD G 
Rating:
5.0

Customer did not leave a comment.

DERIK G 
Rating:
5.0

Customer did not leave a comment.

SAMUEL W 
Rating:
5.0

Great

Christopher W 
Rating:
5.0

Great place!

KARL F 
Rating:
5.0

Customer did not leave a comment.

TERRY S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S 
Rating:
5.0

Office is kind of tucked back in a corner. Better signage would be beneficial!

Shalline N 
Rating:
5.0

Customer did not leave a comment.

dave c 
Rating:
5.0

All good here!

MARY S 
Rating:
5.0

Nothing! You guys are awesome!

Randy B 
Rating:
5.0

On line system worked well. On site workers hooked up the trailer and checked my lights before I pulled out. Very friendly.

Jamie T 
Rating:
5.0

only rented from this location twice and both times was an amazing experience wonderful people helpful knew what their doing HIGHLY RECOMMEND

Ryan C 
Rating:
5.0

Customer did not leave a comment.

STEVEN W 
Rating:
5.0

Nice worker at this location

BRAD C 
Rating:
5.0

Great rental experience. Wish renting cars was as easy. If I need to rent a truck again in the future, I'll definitely rent from Toni's.

Steve H 
Rating:
5.0

Customer did not leave a comment.

Ryan C 
Rating:
5.0

Customer did not leave a comment.

THOMAS S 
Rating:
5.0

Customer did not leave a comment.

AMANDA S 
Rating:
5.0

Tony makes the rental process so easy!

STEVEN C 
Rating:
5.0

Customer did not leave a comment.

Brandon O 
Rating:
5.0

Customer did not leave a comment.

Pat K 
Rating:
5.0

I have used this local for several rentals over the years always excellent service

Douglas W 
Rating:
4.0

Customer did not leave a comment.

ANNE B 
Rating:
5.0

As always the owner were friendly and helpful. The uhaul was in great condition, easy to use, easy to pickup and return. It was also affordably priced for our needs and the short time and distance. While we had the truck several people we know enquired about the truck, after hearing about it were excited about the price and convenience and will definitely be using it in the future.

mica h 
Rating:
5.0

Customer did not leave a comment.

GARY C 
Rating:
5.0

Customer did not leave a comment.

Kurt K 
Rating:
5.0

Customer did not leave a comment.

JACK S 
Rating:
5.0

Awesome

ARLO A 
Rating:
5.0

Customer did not leave a comment.

DAVID F 
Rating:
5.0

Toni was awesome and very helpful. Our daughter is moving next week and we’ll be back!

EDWARD H 
Rating:
5.0

Scheduling algorithm attempted to assign me to a different location but was able to get reassigned. If I initiate my rental thru one particular site, that should not be changed without my permission.

REBECCA B 
Rating:
3.0

Customer did not leave a comment.

CLARK S 
Rating:
5.0

I've rented from these fine folks a few times and they are incredibly accommodating and knowledgeable. Very happy with my rental experience today!!

Scott F 
Rating:
5.0

The assistance we received was much appreciated.

James S 
Rating:
5.0

Local and convenient place to get to, impressed with the friendly conversation, we figured out my needs of transportation and bingo. thanks all was good. Barry

Barry G 
Rating:
5.0

Everything went off without a hitch. I am very happy with the customer service. The agent in Florence was very nice and helpful.

Billy L 
Rating:
5.0

Great People; Great service

GEORGE W 
Rating:
5.0

Always rent at this location because it's convenient, the owners are very pleasant/helpful and the equipment is always in very good order.

Lanny H 
Rating:
5.0

They are the sweetest couple. He gave me a ride back to my home when I was in a very tight spot! I love them!

Randy B 
Rating:
5.0

Customer did not leave a comment.

TERRY L 
Rating:
5.0

Right place at the right time, right equipment from the right folks. Will return when it's right time again.

LES S 
Rating:
4.0

Cleaning up the building it looked rundown

RICK M 
Rating:
4.0

Customer did not leave a comment.

RONALD S 
Rating:
5.0

Customer did not leave a comment.

Cathy B 
Rating:
5.0

Customer did not leave a comment.

NANCY C 
Rating:
5.0

Customer did not leave a comment.

Gary R 
Rating:
4.0

Customer did not leave a comment.

Dean R 
Rating:
5.0

They are awesome and loving people.

Randy B 
Rating:
5.0

Customer did not leave a comment.

Erica S 
Rating:
2.0

Office was hard to find! Needs better signage. Too many RV's parked around office area. The woman who manages(?) this location followed us in her car to tell us we put the key in the wrong box!!

SHALLINE E 
Rating:
4.0

Customer did not leave a comment.

MURRAY K 
Rating:
5.0

Nothing, Toni’s is great our go to place for U-Haul

DARREL F 
Rating:
5.0

Keep Toni your payroll

PATRICK K 
Rating:
2.0

It was closed during business hours which we were not anticipating. Had to maneuver through online drop off app. Very hard to drive through to park. Thanks to the guy from the business next door who showed us where to park. Was way out of the way after seeing two other locations on the way.

JOSEPH K 
Rating:
5.0

Fantastic and easy to check in with

MARTIN B 
Rating:
5.0

Friendly lady who is experienced and honest. This location is a small local neighborhood store but I'm glad UHAUL still has these in small towns so we don't have to drive to Eugene to get a trailer at one of UHAUL's Service Centers.

marshal s 
Rating:
5.0

Very professional and helpful staff, thank you

RICHARD N 
Rating:
5.0

Toni, where I picked this up is an outstanding lady with great customer service skills. Thank you!

Pete W 
Rating:
5.0

They had everything ready to go when I arrived. Very efficient in hooking trailer up. They will be my first choice.

MARCELENE W 
Rating:
3.0

Customer did not leave a comment.

BRENT D 
Rating:
5.0

Customer did not leave a comment.

ROBERTO F 
Rating:
5.0

Customer did not leave a comment.

DENNIS A 
Rating:
5.0

Super easy drop-off location.

Lynn A 
Rating:
3.0

Customer did not leave a comment.

Bob C 
Rating:
5.0

Customer did not leave a comment.

ALLEN R 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Customer did not leave a comment.

ARIC P 
Rating:
5.0

Excellent operator, prompt, professional and knowledgeable.

DAVID G 
Rating:
5.0

Even though we dropped off when they were closed. Toni came out and helped get us sorted.

WILSON H 
Rating:
5.0

Customer did not leave a comment.

Krystal M 
Rating:
5.0

Nothing

Jim M 
Rating:
5.0

The Lady I spoke with was very kind and helpful, my drop off location had been switched without my knowledge and she was able to get it checked in at her location without me having to come back and take it to a different location. This is next level service and I am greatly impressed and appreciative

Clarissa F 
Rating:
5.0

Customer did not leave a comment.

KEITH A 
Rating:
5.0

I unfortunately didn't get the woman's name, but she was fabulous and we had a great experience.

Ivan R 
Rating:
2.0

Customer did not leave a comment.

Gabriel W 
Rating:
2.0

Did not include the dolly that was ordered. The app was not user friendly.

Steven R 
Rating:
5.0

She was so sweet, kind, and professional!

Colleen B 
Rating:
5.0

Customer did not leave a comment.

Jamie C 
Rating:
5.0

The managers are the BEST!!! Great customer service and very friendly.

Dwight S 
Rating:
4.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Very supportive and friendly counter person

DAVID G 
Rating:
5.0

Very good U-Haul location. Extremely nice and professional.

Richard F 
Rating:
5.0

Customer did not leave a comment.

Jim P 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Toni was so wonderful and kind. She showed me everything I needed to know to haul this. I will rent from her location again.

Dawnell S 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Dawn S 
Rating:
5.0

Nothing, Toni was awesome. Very professional. She made sure trailer was hooked up quickly and I was on tge road promptly. We'll definitely rent from her again. Her location was conveniently located off of highway 101 and the large circular drive thru made it very easy to get in and out without three-point turns.

Barry N 
Rating:
5.0

Customer did not leave a comment.

Stephen F 
Rating:
5.0

Awesome customer service

Mark S 
Rating:
5.0

Very easy and accessible to drop off the van. The gentleman working was so kind and accommodating.

Brandt L 
Rating:
3.0

Customer did not leave a comment.

Lucy B 
Rating:
4.0

Thank you very much

ted v 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
No reviews have been submitted for this location.
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