Thank you so much
RICHARD J
Customer Reviews for Toni's Canine Castle
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Toni & her husband were so pleasant and helpful. You just get a good feeling from them, knowing that they are happy to be providing their services. Also, the location is easily accessible to drive in and out of, and easy to spot from the highway. They could not be nicer people! Highly Recommended!
jordan lThis couple is very nice and the auto transport we used on two separate occasions was ready to go as requested. Thanks for your great service.
Cindy LWhomever the old lady with no customer service skills was really put a damper on the whole experience. Calling me a liar when I explained that those leaves and the coffee stain where there when I picked up the truck, saying she would charge me 1000 bucks for 10 seconds of cleaning despite having witnesses to the state of the truck, and when i offered to use her equipment to clean the truck out, despite it having come to me in that state, she stated "I'm leaving in 10 minutes, its my day off and I won't let you borrow my tools because money is the only important thing too me" it also stank like dog pee at the location, as well as the screaming dog sounded like someone was beating on it. As I used to be a call center manager and trained people in customer service, I would have fired this individual on the spot. Especially since it took me all of 10 seconds of cleaning once I had equipment in hand. For someone else's mistake. All because it was "her day off" as though it wasn't my day off and I went and worked anyway for my ATM business that i own that generates 24k a day on average, if she had spent less time complaining like a teenager and acted her age, gotten the tools, provided customer service and taken the 10 seconds it required to clean, it wouldn't have been an issue. But instead she provided a nightmare experience, disparaging u haul, and leaving a bad taste in my mouth about using u haul, I can never again recommend using u haul to anyone. If u haul is serious about providing service in florence oregon, they should send all customers somewhere else and pull the contract from.this place. My time is worth vastly more than a thousand dollars for 10 seconds of cleaning, and I wouldn't have bothered but her bad attitude and incompetent customer service really irritated me. I usually only see that level of entitlement from people making more than I do daily, and that u haul does business with them is just not good for u haul.
Nancy HGreat experience
GEORGE WGreat
Christopher WGreat place!
KARL FOffice is kind of tucked back in a corner. Better signage would be beneficial!
Shalline NAll good here!
MARY SNothing! You guys are awesome!
Randy BOn line system worked well. On site workers hooked up the trailer and checked my lights before I pulled out. Very friendly.
Jamie Tonly rented from this location twice and both times was an amazing experience wonderful people helpful knew what their doing HIGHLY RECOMMEND
Ryan CNice worker at this location
BRAD CGreat rental experience. Wish renting cars was as easy. If I need to rent a truck again in the future, I'll definitely rent from Toni's.
Steve HTony makes the rental process so easy!
STEVEN CI have used this local for several rentals over the years always excellent service
Douglas WAs always the owner were friendly and helpful. The uhaul was in great condition, easy to use, easy to pickup and return. It was also affordably priced for our needs and the short time and distance. While we had the truck several people we know enquired about the truck, after hearing about it were excited about the price and convenience and will definitely be using it in the future.
mica hAwesome
ARLO AToni was awesome and very helpful. Our daughter is moving next week and we’ll be back!
EDWARD HScheduling algorithm attempted to assign me to a different location but was able to get reassigned. If I initiate my rental thru one particular site, that should not be changed without my permission.
REBECCA BI've rented from these fine folks a few times and they are incredibly accommodating and knowledgeable. Very happy with my rental experience today!!
Scott FThe assistance we received was much appreciated.
James SLocal and convenient place to get to, impressed with the friendly conversation, we figured out my needs of transportation and bingo. thanks all was good. Barry
Barry GEverything went off without a hitch. I am very happy with the customer service. The agent in Florence was very nice and helpful.
Billy LGreat People; Great service
GEORGE WAlways rent at this location because it's convenient, the owners are very pleasant/helpful and the equipment is always in very good order.
Lanny HThey are the sweetest couple. He gave me a ride back to my home when I was in a very tight spot! I love them!
Randy BRight place at the right time, right equipment from the right folks. Will return when it's right time again.
LES SCleaning up the building it looked rundown
RICK MThey are awesome and loving people.
Randy BOffice was hard to find! Needs better signage. Too many RV's parked around office area. The woman who manages(?) this location followed us in her car to tell us we put the key in the wrong box!!
SHALLINE ENothing, Toni’s is great our go to place for U-Haul
DARREL FKeep Toni your payroll
PATRICK KIt was closed during business hours which we were not anticipating. Had to maneuver through online drop off app. Very hard to drive through to park. Thanks to the guy from the business next door who showed us where to park. Was way out of the way after seeing two other locations on the way.
JOSEPH KFantastic and easy to check in with
MARTIN BFriendly lady who is experienced and honest. This location is a small local neighborhood store but I'm glad UHAUL still has these in small towns so we don't have to drive to Eugene to get a trailer at one of UHAUL's Service Centers.
marshal sVery professional and helpful staff, thank you
RICHARD NToni, where I picked this up is an outstanding lady with great customer service skills. Thank you!
Pete WThey had everything ready to go when I arrived. Very efficient in hooking trailer up. They will be my first choice.
MARCELENE WSuper easy drop-off location.
Lynn AExcellent operator, prompt, professional and knowledgeable.
DAVID GEven though we dropped off when they were closed. Toni came out and helped get us sorted.
WILSON HNothing
Jim MThe Lady I spoke with was very kind and helpful, my drop off location had been switched without my knowledge and she was able to get it checked in at her location without me having to come back and take it to a different location. This is next level service and I am greatly impressed and appreciative
Clarissa FI unfortunately didn't get the woman's name, but she was fabulous and we had a great experience.
Ivan RDid not include the dolly that was ordered. The app was not user friendly.
Steven RShe was so sweet, kind, and professional!
Colleen BThe managers are the BEST!!! Great customer service and very friendly.
Dwight SVery supportive and friendly counter person
DAVID GVery good U-Haul location. Extremely nice and professional.
Richard FToni was so wonderful and kind. She showed me everything I needed to know to haul this. I will rent from her location again.
Dawnell SNothing, Toni was awesome. Very professional. She made sure trailer was hooked up quickly and I was on tge road promptly. We'll definitely rent from her again. Her location was conveniently located off of highway 101 and the large circular drive thru made it very easy to get in and out without three-point turns.
Barry N