James C.
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Customer Reviews for Tool Shed Equipment Rental Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tool Shed Equipment Rental Inc
Lisa H.
It was a very professional experience.
BILLYJOE M.
No appliance dolly but was originally charged made move more timely and difficult
Bruce A C.
Equipment was dirty. No one was available when the equipment was scheduled for pick up.
Jim H.
We always use them when we need a uhaul . Friendly and courteous.
Victoria M.
Great staff very friendly and helpful.
rich C.
I have rented from the Tool Shed in the past. Always great to work with. The U haul equipment is always great never any issues.
Terry C.
Everything is good and the people are nice
Cindy L.
Clean up parking area
Rich C.
The oil change light was on
Melinda C.
Asked for a dolly and was charged for one but did not receive it
James S.
The Tool Shed was able to accommodate my need for a trailer on short notice. I appreciate all they did for me.
Alan P.
Everything went well. Just need a better way to . See what is available at other locations. I had to drive 20 miles to get a trailer. While driving past. My local location. There was a trailer there.
Chris D.
Jake was extremely helpful when our pickup time changed last minute (long drive from Philadelphia during Covid-19 lockdown). Truck was in good shape. They didn't have the furniture pads I'd requested but I think this is more an issue of U-Haul's inventory management, not at issue with the local franchise. I definitely WOULD rent from here again. THanks again Jake!
Xionnette M.
The clerk was very friendly& helpful. I purchased some supplies, & She insisted on helping me with them.
JOSEPH F.
Truck was knocking while it was running the check engine light was on and transmission was not shifting right truck was very beat And didn't come with any blankets and wish we had a better running u-haul this was not taken care of.
Hiedi L.
I've been coming here for a while now. Always very professional and clean!
Sarah C.
Nothing
Brian C.
Very pleasant to deal with. Will definitely use them again.
Floros E.
The location was good, but it is ridiculous that I had to travel 1 and 40 minutes round trip from original pick up location because I recieved a call 2 days prior to pick up. This was not th be first time but this was totally unacceptable. You allow me.to book the location only to change it.
cory B.
Easier than we could imagine! Everything explained well.
Rebecca C.
The gentleman who waited on me was pleasant, however he struggled a bit with completing the final paperwork due to unfamiliarity with using the computer program. He was apologetic about the slight delay.
kevin M.
They did a good job, pleasant to work with.
PAUL O.
Everything about the drop off was horrible we were told by the pickup location to drop it off in gloversvill ny and that's what we tried to do and the people at that location were great but uhaul told us to go to a different location in johnstown and it was horrible
Joseph L.
On line it said that they would be opened until noon. We arrived at eleven and no one was there. I hope it all goes well from here.
James R.
The van was full of cat hair. I'm allergic to cats. It was a miserable day of driving. Otherwise, the van was in good condition and the staff was pleasant and helpful.
tom F.
Both representatives that I dealt with were top-notch, very professional and helpful.
LANEL P.
I'm VERY upset with my experience. The lady that was there was completely rude and overcharged us alot.
Charles S.
Fast and friendly staff!!!
Kendra W.
Very nice staff
Karen C.
As the location and gentleman who rented me the uhaul was good the uhaul service was horrible. When I rented the truck my total was $33.79 and my return price was $33.80 well after checking my bank transactions uhaul took 233.79 when I checked out the uhaul and when returning I was charged $200.01 so a total of $433.80 for a $33.80 purchase! Now I'm fighting to get my money back!!!! So unfair and as I have used uhaul in the past quite a few times I will not be doing so again!!!!!!!
David F.
The guy there was super friendly and helpful.
Patty M.
Even though the 1800 number had given me a different rate than what they normally charge, the employees at the location were willing to make it right in the end. That was very much appreciated. Thank you Tool Shed employees
Larry V.
Car trailer I picked up three light out bear wire poor maintenance
Patrick L.
Very pleased with there service ,hassle free and was quick to get me going . Def will use the again...
Charles W.
My rental was returned on a Sunday. The Tool Shed is closed Sunday. They came in on Monday and charged me the extra day. I had to waste 25 minutes getting it straightened out.
judith S.
They are the best. Very friendly and helpful.
Carolyn C.
The safety chains were too long and one or two links were worn and should have been replaced before pickup. the chains were nearly, or did, drag for parts of the journey. Otherwise the Johnstown location was good. BUT HERE IS THE FULL STORY: AND IT IS BAD. I was SUPPOSED to pick up a trailer at Hamburg Street in Schenectady, NY. The fellow there got me mixed up with someone else and needlessly made me wait an hour. Then he found that the original reservation had been botched and only a dolly was reserved (I had made it clear I needed a trailer). Hamburg Street had no trailer. Hamburg Street then sent me to an address in Menands, NY, near Troy. There, there was no trailer, and THEY sent me to another U Haul address in Menands . At the THIRD location (275 Broadway in Menands, NY) there was a trailer there but NO ON E THERE to rent it to me. There was only a viscous German Shepherd in the office and a note to call a number and leave a message. The number did not accept messages. Complaints on the phone to two different scheduling managers revealed that I could wait another hour for the Broadway operator to return to his U Haul business and rent me the trailer or I could drive to Johnstown, NY - at least an hour in the opposite direction. I figured my chances were better in a different place. NOW the confusion, driving, phone calls, being put on hold, and waiting for answers has taken up about 4 hours of my time. 6 HOURS after my original pick up time I left the Johnstown location with a trailer and STILL had a 45 minute drive (instead of the original 10 minute drive from Hamburg Street) to get home. U HAUL'S TOTAL INEPTITUDE COST ME A FULL DAY.
Maria K.
I'm sure personnel is great however I didn't see anyone. The other U-Haul equipment that was there looked in good condition. Hours could be more customer friendly.
Richard g K.
very friendly and helpful a great group of guys and the cat is friendly to
Rodney S.
Nothing. All was great.
joe F.
Attentive, appreciative for our business. Will definitely use this location again.
robert T.
Vehicle was just what I rented. Customer service was exceptional. A pleasure to do business with.
Jeff W.
They were great
richard S.
good rental place, equipment good, personnel efficient
joan E.
The trailer worked, but was badly in need of greasing for the ratchets. The people in the store were great and helpful and I would not hesitate to rent from them again.
mark D.
Very helpful staff.
Gerald D.
I can't say exactly whose fault what happened in our experience was, the company scheduler or what. But we had a very difficult experience where things were changed around on us at a moment's notice, leaving us not choice but to take what was offered us, though we already had had to compromise on the size of the truck, we ended up with an even smaller truck for a very much shorter period of time, and we were not told we had no ramps, but we had to take it as we had to move! It made things 10 times harder.
Joe B.
WORST RENTAL EXPERIENCE I EVER HAD.
chad L.
Nothing you guys was great help ty so much
Darlene S.
This is not against the drop off site, but uhaul needs to make sure the cost of the truck they quote a customer because of the issues that occurred is the same when they charge the customer's credit card. I'm not happy with uhaul at all. Too many problems and uhaul doesn't live up to their word.
Eleanor W.
Not a thing! Fantastic service!
JOHN P S.
Nothing it was as good as it gets
Eleanor W.
The employee at Tool Shed was terrific! He assisted me every step of the way! This place is excellent!!!!
erica H.
As far as a drop-off it was fine.
Gary K.
Although there was an issue with the computer systems when I picked up the trailer, the folks at Tool Shed worked through it and got me on my way quickly.
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