Customer Reviews for Tool Shed Equipment Rental Inc
(U-Haul Neighborhood Dealer)

212 reviews

416 N Perry St   Johnstown, NY 12095

(518) 736-1798

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(518) 736-1798

416 N Perry St
Johnstown, NY 12095

Services at this Location:

Location Hours

  • Mon: 9 am - 3 pm
  • Tue-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sonya Z. 
Rating:
5.0

Friendly staff and efficient. Truck was clean (brand new) and drove perfectly. Ordered 10 furniture pads but only 6 available. We made do.

Lori V. 
Rating:
5.0

We use the tool shed all the time. You can not ask for better customer service. They are the only dealer in the area we will use. The only thing that would be better is if they had a pickup truck on hand for us to rent. I've put this in multiple reviews . PLEASE GET THEM A PICKUP TRUCK. Thank you

Bryan G. 
Rating:
1.0

2 bald tires , trailer harness wire was too short. One tire blew apart we where stuck on the side of the highway for one and a half hours and it took a total of three hours to get a replacement. Very bad experience,

emilio M. 
Rating:
5.0

its time renting with the 24/7 friendly and it wasn't that hard to navigate they phone camera and instructions

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

U-Haul corporate charged us twice but the tool shed took care of it for us. Once again 6star service . Top notch. Would love it if they had a pick up so we didn't have to rent the truck from Home Depot . I know other contractors in the area that would rent the truck also. We could rent both from the tool shed . Keep the tool shed happy these guys are great.

Bryan G. 
Rating:
5.0

The tool shed is the best and friendliest around by far. We would love it if they had a U-Haul pick up to rent. I know a few other people that would rent it also. Getting them a pickup to rent would be awesome . Thank you .

Bryan G. 
Rating:
5.0

We have used all the local U-Haul places. Tool shed is by far the best

WHELANP G H. 
Rating:
5.0

Great customer service very satisfied

Tracy L. 
Rating:
5.0

great place to do business. will def use them again!

TONIMARIE Z. 
Rating:
5.0

Tool shed rentals are the best around hands down

Bryan G. 
Rating:
5.0

Great service, prompt and helpful. Recommend you send a pick-up truck to this location to rent.

GINO M. 
Rating:
5.0

Great price and the truck was perfect

thomas C. 
Rating:
3.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Couldn't have asked for better service!

Sarah C. 
Rating:
3.0

The truck had almost 90000 miles and was a little rough running. The drivers door had to be closed at least twice each time so the door open light would go off. The check engine light came on and stayed on. The staff at the Tool Shed were polite and courteous during the process so no issues with them. They explained the whole process clearly.

vernon J. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Nothing, everyone I spoke with at the Tool Shed Equipment was very knowledgable and helpful. All went very smooth.

Thomas B. 
Rating:
5.0

Corporate traffic messed up my reservation. This is after central Ave Albany canceled my reservation when I was late 65 minutes late to pickup. Central Ave never gave a courtesy call. Johnstown location was the hero.

William S. 
Rating:
5.0

Perfect as you are at the Perry Street location

EJAY L. 
Rating:
5.0

Top notch

Bryan G. 
Rating:
5.0

Friendly, courteous, overall experience was great.

GINO M. 
Rating:
3.0

Customer did not leave a comment.

AMANDAD R. 
Rating:
5.0

Great service!!! Thanks!!

KURT V. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

jeremy B. 
Rating:
5.0

First time that I rent something on U-Haul... It was in Johnstown NY and they treated me with respect and professionalism.

Samuel F. 
Rating:
3.0

The gentleman was very thorough and friendly. The place was hard to find.

Kimberley D. 
Rating:
5.0

Customer did not leave a comment.

jodi D. 
Rating:
5.0

Rene was a great help with my uhaul transaction if I ever need a uhaul again I will most definately go to the tool shed and see her!!!

DAVIDS B. 
Rating:
4.0

The whole process was quick and easy, thanks to the staff.

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I had a very good experience the staff there was very nice and I would recommend anyone looking for a uhaul to contact them

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
5.0

Customer did not leave a comment.

steven W. 
Rating:
5.0

Customer did not leave a comment.

JAMESEDWARD C. 
Rating:
5.0

Great people to do business with. Very helpful and friendly.

john S. 
Rating:
5.0

Customer did not leave a comment.

DANIELL S. 
Rating:
3.0

Cleaner rentals. Make sure vehicles are easily accessible, not partially blocked by parked vehicle.

Mark P. 
Rating:
5.0

Love renting from there.

Fletcher R. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

KELLYN D. 
Rating:
4.0

Nothing very friendly to customer and helpful thank u so much

daniel R. 
Rating:
4.0

They were on time and cleaned. Dog hair on the front seats. But we have dogs too. So that didn't bother us. My Granddaughter is allergic to dogs. So she couldn't get in the u haul to help. Overall really nice people! I have recommend them to someone on Facebook already!

BEATRICE E. 
Rating:
5.0

Customer did not leave a comment.

brad V. 
Rating:
5.0

Very helpful. Thank you for making it so easy and affordable! We would highly recommend The Tool Shed for anything you may need!

debbie C. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Fletcher R. 
Rating:
5.0

Customer did not leave a comment.

JOSEJ S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Great support & friendly service.

Thomas O. 
Rating:
5.0

This is the place I choose to drop off. They were very help full even though I wasn't on their list.

ELLENMARIE D. 
Rating:
5.0

Customer did not leave a comment.

Will D. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Carol P. 
Rating:
5.0

It was a very professional experience.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
1.0

No appliance dolly but was originally charged made move more timely and difficult

BILLYJOE M. 
Rating:
2.0

Equipment was dirty. No one was available when the equipment was scheduled for pick up.

Bruce A C. 
Rating:
5.0

Customer did not leave a comment.

bill A. 
Rating:
5.0

We always use them when we need a uhaul . Friendly and courteous.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

brian D. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Great staff very friendly and helpful.

Victoria M. 
Rating:
4.0

I have rented from the Tool Shed in the past. Always great to work with. The U haul equipment is always great never any issues.

rich C. 
Rating:
5.0

Everything is good and the people are nice

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Lee H. 
Rating:
3.0

Clean up parking area

Cindy L. 
Rating:
4.0

The oil change light was on

Rich C. 
Rating:
5.0

Customer did not leave a comment.

LIONEL A. 
Rating:
5.0

Customer did not leave a comment.

Ryan V. 
Rating:
3.0

Asked for a dolly and was charged for one but did not receive it

Melinda C. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The Tool Shed was able to accommodate my need for a trailer on short notice. I appreciate all they did for me.

James S. 
Rating:
5.0

Everything went well. Just need a better way to . See what is available at other locations. I had to drive 20 miles to get a trailer. While driving past. My local location. There was a trailer there.

Alan P. 
Rating:
2.0

Customer did not leave a comment.

Tina D. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Jake was extremely helpful when our pickup time changed last minute (long drive from Philadelphia during Covid-19 lockdown). Truck was in good shape. They didn't have the furniture pads I'd requested but I think this is more an issue of U-Haul's inventory management, not at issue with the local franchise. I definitely WOULD rent from here again. THanks again Jake!

Chris D. 
Rating:
5.0

Customer did not leave a comment.

SHERRY V. 
Rating:
5.0

The clerk was very friendly& helpful. I purchased some supplies, & She insisted on helping me with them.

Xionnette M. 
Rating:
3.0

Truck was knocking while it was running the check engine light was on and transmission was not shifting right truck was very beat And didn't come with any blankets and wish we had a better running u-haul this was not taken care of.

JOSEPH F. 
Rating:
4.0

Customer did not leave a comment.

Peggy C. 
Rating:
3.0

Customer did not leave a comment.

peter G. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

I've been coming here for a while now. Always very professional and clean!

Hiedi L. 
Rating:
5.0

Customer did not leave a comment.

LaMaine K. 
Rating:
5.0

Nothing

Sarah C. 
Rating:
4.0

Customer did not leave a comment.

Carlina C. 
Rating:
5.0

Customer did not leave a comment.

tammy C. 
Rating:
3.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Very pleasant to deal with. Will definitely use them again.

Brian C. 
Rating:
4.0

The location was good, but it is ridiculous that I had to travel 1 and 40 minutes round trip from original pick up location because I recieved a call 2 days prior to pick up. This was not th be first time but this was totally unacceptable. You allow me.to book the location only to change it.

Floros E. 
Rating:
5.0

Easier than we could imagine! Everything explained well.

cory B. 
No reviews have been submitted for this location.

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