Great service and friendly staff!!
william H.
Tool Shed Equipment Rental Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johnstown, NY 12095
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I opted for 24/7 pick up but when I arrived-that was unavailalbe and had to wait for the shop to open-about a 45 minute delay to my day. Dont offer 24/7 service to this shop.
Anna O.The employees were nice and knowledgeable for sure. But would be nice to have employees there during work hours. Also the truck was not clean and had a tire pressure light on.
MATTHEW M.Was fast and friendly
Reggie N.First, I arrived at the tool shed rental place after booking the appointment online the night before. The lock boxes are not where they are indicated in the photos. After finally making it through the prompts and being assigned a truck. My fiance, two children and I looked through the lot and could not locate the assigned truck. After 30 minutes my fiance called the uhaul help line and had a 20-30 minute wait, we opted for a call back then called our other local uhaul place,JJ Prestine, which answered the phone and said he could help, and would be able to transfer the rental. We arrived and were getting set up when Uhaul customer service called back. I spoke with them, was told I would get a refund for the tool shed rental and a $50 credit for the aggravation. After that JJ finished a different contract, extended my time and took good care of me, I returned the truck ahead of time and finished. However, the following day, the woman from the tool shed location called me and asked me why I hadn't returned the truck. I explained that I never took it and the truck was not there. She said she would look into it. About an hour or so later I received a call from the police asking me about this mystery truck. I spent 20 minutes of my work day explaining to the officer the details of my experience. I asked the officer to please go check any camera footage because I did not leave with a truck. He called back later in the day with some follow up questions. Now one more day goes by and the tool shed place charges my card nearly $300 dollars!!! I immediately called uhaul customer service and spent another 30 minutes on the phone explaining the details, which got escalated to management and then to a district rep. I have yet to hear from the rep. I have had the worst customer experience of my life at nearly 40 years old. The Tool shed rental place should be closed immediately.
Randy R.